2. History
Started by Michael Dell at the University of Texas in 1984
Grossed $75 million in sales in 1985
1987 sales had reached $160 million.
1988 the company went public and sold 3.5 million shares
with each share being priced at $8.50.
3. Michael Dell
College dropout
Changed how computers were sold
Started his business with $1000 in capital
Now worth $17.3 billion
4. PROCESSES OF SUPPLY CHAIN
1
• Procurement
2
• Customer order and
Manufacturing cycle
7. How do they do it?
Dell’s success is a combination of:
Direct Sales
Build-to-order
Supplier Integration
Together these allow for maximum effectiveness with minimum cost
8. Direct Sales
A direct sales system allows Dell to:
Cut costs
Build relationships with its customers
Deliver exactly what the customer wants
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10. Build-to-order
A build to order system allows Dell to:
Increase inventory velocity
Minimize inventory costs
Build exactly the computer that its customers want
Minimize the need for forecasting
11. Supplier Integration
Supplier integration allows Dell to maximize the benefit of its
other core competencies
Here is how they do it:
Location of supplier warehouses
Extranet
Meetings with suppliers
Build-to-order (BTO) in supply chain management is defined as a situation in which the customer can specify the components and features they want included in their final product. In the computer industry, the BTO method has become a popular means of customization. The BTO method allows firms to be more flexible and responsive to customer needs in a cost effective manner. BTO environments allow companies to provide a wide range of products based on the needs and wants of customers. Other systems can limit the customer to specific products in which the company determines the specifications. Therefore, a BTO company must be able to be customer-focused rather than product-focused.