1. Aatif Rana
5 0 3 , A L K H A T T A L B U I L D I N G , A L N A H D A 2 • D U B A I • C E L L - 0 0 9 7 1 - 5 5 5 4 4 1 9 4 8
Certified Operations Professional
Over 12 years of experience in operations management and service industry with extensive background in process
engineering and fiscal year management for both small and large companies. Proven ability to develop and direct
departments and groups from the scratch. Excellent process management skills, Adept at preparing and managing
budgets, reducing cost and increase margins. Exceptional vendor management and contract negotiation abilities. Strong
leader with demonstrated ability to work effectively with individuals at all levels and in all functional areas.
Competence & Key Strengths:
Work experience on a corporate level with an exposure to various departments
Decisive and results–oriented with outstanding negotiation and crisis management skills
Energetic & dependable self-starter with excellent analytical, organizational & communication skills
Reliable team player, self-motivated with the ability to shoulder responsibility.
Capability of working under pressure and meeting deadlines.
Positive attitude, enthusiasm and the drive and confidence to “PERFORM.”
Can make the most of employees' skills and abilities by delegating appropriately and avoiding micromanagement
Effective and strong follow-up skills
Education and Certifications:
B.S. (Computer Science) University of Karachi 2004
MCS (Equivalence Certificate) HEC 2004
Project Management Workshop for Executives - 02 (Course Code: PMWSE02)
Certified Operations & Production Management Professional (PIQC)
Certificate of A+ (Hardware)
Diploma in Computer Science.
CCNA (Certificate of Cisco Certified Network Associate)
Workshop on Time Management
President Club Award: An award that recognizes the top performers of the year based on the most significant
contributions by the individual for the company. (March ‘06)
CEO Award: In appreciation for outstanding dedication & commitment in achieving company goals and in recognition
of Leadership contributions to the company. (June ‘11)
Jan ‘12 to Date VeriPark Gulf – UAE .
Operations & Administration Manager:
To oversee and manage the operations of the Branch office in Dubai. This office mirrors and supports many departments
as the Istanbul office (headquarters) such as Operations, IT, HR, F&A, General Administration, Sales, and Project
Responsible for preparation and management of an operational budget of 16 million USD annually
Cost savings of 12% annually without compromising the quality of operations
Responsibility for complete business support operations in MENA region as well as Europe
Formulate and implement policies and procedures across all the departments
Oversee and support all the regional offices including Dubai, Egypt, Bahrain, Saudi Arabia and UK
2. September ‘09 to January ‘12 360training.com - USA
Head of Operations:
Signing authority for banking operations and management of operating expenditures of 24 million USD, Analysis of
financial data presented in local financial reports, statements and/or projections.
Make decisions about local purchasing within approved authority, Negotiation and management of local contractual
Develop direct budgets and manage local annual budget process for the organization and perform regular cost and
Development & Modification of Business Processes:
Establish and implement short and long term organizational goals, objectives, policies, and SOPs, monitor and evaluate
processes and other changes for continuous improvement.
KPI- assessment of all existing Key Performance indicators. Recommend modifications and communicate regularly
with internal departments on observations of patterns.
Build a high performance culture by ensuring a strong communication process, clarity in quarterly goals, proactive
communication with respect to any change in policy; utilize solid performance improvement plans and reward and
recognition programs to demonstrate consequences.
Examining and re-engineering operations and procedures, formulating policy, developing and implementing new
strategies and procedures to decrease cost and increase efficiency.
Management of 15,000 Sq. Feet space to maximize use of the facilities, Overseeing the scheduling, maintenance, and
monitoring of air conditioning, ventilating, power and utility systems to ensure efficient operation
Develop back-up or alternative systems for common problems such as power shortage
Supervising equipment repairs and maintenance by on-site staff, Performing or contracting for emergency repairs
Inspecting facilities (or supervising inspections) and generating reports, Training and developing staff; maintaining
active certification program where applicable
Manage commercial operating principles, practices, and procedures within area of business specially EOBI & SSCI
Recommend and participate in the development corporate by laws, legal, tax and bank policies and procedures to
ensure the company is in compliance with local laws.
Represent 360 to various institutional divisions as well as externally to the media, governmental agencies, prospective
funding agencies and individuals, prospective vendors.
Directs and oversees the daily operations of the Human Resources department; provide direction and leadership in the
management of human resources strategies, programs, and practices.
Design, establish, and maintain organizational structure, ensure recruiting, training and evaluation efforts are enacted to
provide effective accomplishment of the organization's goals.
March ‘08 to August ‘09 TransTech L.L.C & F.Z.C - UAE
Responsible from a customer business unit perspective for the cost and quality of solutions delivered from the
technical delivery teams including offers, implementation and operations.
Ensure OLA's, SLA's and any third party supplier agreements are in alignment with and capable of delivering services
within contracted timeframes.
Attend client service review meetings; areas covered will include performance reports, service improvements, quality
Ensure quality and profitable services are performed to the agreed SLA and act as an escalation point
Using software’s and presentation styles to make information accessible and presentable to the client
Managing the deployment, monitoring, maintenance, & development of ATM systems and security including ATM
hardware, CCTV Cameras, DVRs and software, parts sourcing and sending faulty parts for repairs.
Manage staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions.
3. Nov ‘07 to March ‘08 360training.com - USA
Process re-engineering and optimization across the department, Negotiate and build positive relationships with
Identify workable solutions, and maximizing business opportunity
Communicate with teams located internationally on course development, status, progress and ETA's
Work with cross functional teams, outsourced resources, SMEs and business to ensure quality and deadlines are being
August ‘05 to Oct ‘08 GfK Etilize - USA
Optimize performance of production and operations to achieve company goals including effective implementation of
the business tools and concepts in quality
Conceive, plan, develop and implement new and replacement processes to attain high quality SKU consistent with
Confer with management and engineering staff to ensure the effective and efficient world class production methods are
developed, standardized and maintained
To enhance productivity, efficiency through automation, process optimization and optimal utilization of resources
Consult with vendors worldwide to determine product specifications like HP, Dell, Cannon, Nokia etc according to
quality standards and procedures
Consulting and client management, including program management organization, presentations, project planning
Management of multiple projects simultaneously with associated deadlines
Work in a pre-sales team for launching of different products
Oct. ‘04 to Aug. ‘05 Etilize Incorporate - USA
Lead Technical Knowledge Engineer:
Create team environment by demonstrating effective supervisory abilities,
Help out each member and resolve their technical issues related to content management
Assigning targets and daily reporting of the production numbers, plan, organize and distribute work within the team
Establishes appropriate priorities; anticipation future needs; carries out assignments effectively
Mar. ‘04 to Oct. ‘04 Etilize Incorporate - USA
Technical Knowledge Engineer:
Develop technical specifications of IT/CE and Electronic products and extraction of product content in the English
Ensure quality and quantity of data produced as per production schedule
Coordinate production forecast, manufacturer/category and SKU prioritization with Manager
Technical support to the TKE and act as a facilitator to R&D Manager
Communicate suggestions/recommendations on production and quality processes
Jan to Nov ‘00 Imperial Electric Company- Pakistan
Hardware & Network Consultant:
Trouble-shoot/Configure network related problems on workstations & servers for all locations
Performing routine data backups for critical Systems & Applications
Network troubleshooting and installation of various types of software’s
I have valid UAE driving license
Travelling exposure to USA, Korea, UK, Mauritius and whole Middle Eastern region.