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  1. E-Commerce
  2. CONTENTS • What is E-commerce? • Features, Advantages and Disadvantages. • Business Models • E-Commerce Process • Payment Method • Real Examples
  3. WHAT IS E-COMMERCE? • The purchasing and selling of products and services, or the sending of money or data, through an electronic network, typically the internet, is known as e-commerce. • These commercial dealings can be either B2B (business-to-business), B2C (business-to-consumer), C2C (consumer-to-consumer), or C2B. • E-commerce is frequently interpreted as the online sale or purchase of Physical goods. However, the sale and acquisition of services and digital commodities are also included in the definition of e-commerce. • The terms E-commerce and E-business are often used interchangeably.
  4. E-BUSINESS E-COMMERCE E-Business Vs E- Commerce
  5. FEATURES • Non-Cash Payment - E-Commerce enables the use of credit cards, debit cards, smart cards, electronic fund transfers via the bank's website and other modes of electronic payment. • 24x7 Service availability- E-commerce automates the business of enterprises and services provided by them to customers are available anytime, anywhere. • Wide selection of available products- Compared to traditional stores, which can only hold so much inventory in the space they occupy, e-commerce offers customers a wider selection of products to choose from. • Personalization and item suggestions - A visitor's browsing, search, and purchase histories can be tracked by e-commerce websites. They can use this data to provide targeted market insights and personalized product recommendations.
  6. Traditional Commerce Vs E-Commerce Traditional Commerce E-Commerce Traditional commerce is buying or selling of products and services physically. E-Commerce carries out commercial transactions electronically on the Internet. Customer can face to face identify, authenticate and talk to the merchant. Neither customer nor merchant see the other. Physical stores are not feasible to be open at all times. It is always available on all time and all days of the year. Products can be inspected physically before purchase. Products can't be inspected physically before purchase. The scope of business is limited to a particular area. Scope of business is global. Vendors can expand their business Worldwide.
  7. ADVANTAGES The advantages of e-commerce can be broadly divided into two main categories Advantages for Organizations Advantages for Customers With e-commerce, businesses can expand their market to national and international markets with little capital investment. The customer can do transactions for the product or inquiry about any product or service provided by the company any time, anywhere from any location. E-Commerce helps to simplify business processes and make them faster and more efficient. E-Commerce application provides user more options to compare and select the cheaper and better option E-Commerce creates digital data with can be used in other business aspects A customer can read other people's reviews of a product before deciding whether or not to buy it. E-commerce improves the brand image of the company. E-commerce is a competitive industry, and as a result, many companies offer discounts to their customers in order to stay ahead of their rivals.
  8. E-Commerce disadvantages can be broadly classified into two major categories DISADVANTAGES Technical disadvantages Non-Technical disadvantages Poorly implemented e-Commerce systems can lead to system security, reliability and standards issues. Creating an E-Commerce application from scratch can be expensive. The software development industry is constantly evolving and changing, which can be challenging In some countries, this can be due to the limited amount of Internet The user may not trust the site, making it difficult for them to switch to using an online/virtual store instead of a physical one. Some special types of web server software are typically required by the ecommerce vendor setting the environment apart from typical network servers. The lack of touch or feel of products when shopping online is still an issue that is being rapidly updated and changed by ecommerce applications. Some software used for online shopping might not work with other software or hardware in a business, possibly because of incompatibilities. Many potential customers find internet access expensive and inconvenient to use, even though it is available in many places.
  9. BUSINESS MODELS The following categories typically apply to business models of e-commerce • Business - to – Business (B2B) • Business - to – Consumer (B2C) • Consumer - to – Consumer (C2C) • Consumer - to – Business (C2B) • Business - to - Government (B2G) • Government - to – Business (G2B) • Government - to – Citizen (G2C)
  10. THE PROCESS OF E-COMMERCE • The consumer connects to the merchant's home page on the internet using a web browser. • The customer selects items to purchase after browsing the website's product catalogue. The items that have been chosen are added to an electronic shopping cart. • The website provides a bill and ship-to address for the purchase and delivery of selected items when the customer is ready to complete the transaction.
  11. ORDER PROCESSING • Purchasing a product initiates the system of physical distribution. • Using a successful order fulfillment system, employees can track customer orders, locate products, and resolve any problems that arise as items move from the warehouse to the shipping company to the customer's doorstep. WAREHOUSING AND INVENTORY CONTROL • Online businesses that deal in material goods still need to store and inventory their products. • An e-commerce business needs a warehousing system that makes it easy to take and fill orders quickly. • Goods that sell quickly should be placed near the dock doors. • Products that are similar to each other should be kept together so they can be located easily
  12. VARIOUS MODES OF PAYMENTS • Credit cards • Debit cards • Net Banking • Reward Points etc
  13. REAL EXAMPLES • Amazon • eBay • Alibaba • AliExpress • Walmart
  15. REFERENCE What is e-commerce? E-commerce definition Mailchimp. Available at: ca/marketing-glossary/e-commerce/ (Accessed: March 16, 2023). Take online courses. earn college credit. Research Schools, Degrees & Careers | Take Online Courses. Earn College Credit. Research Schools, Degrees & Careers. Available at: (Accessed: March 17, 2023). Research on e-commerce platform of online shopping consumers . Available at: (Accessed: March 17, 2023). E-commerce, e-business and Digital Business (2022) FutureLearn. Available at: (Accessed: March 18, 2023).