Trustworthiness of AI based predictions Aachen 2024
Benchmarking
1. PRESENTER:
MR. AMOGH P. DANDEKAR
FIRST YEAR M.PHARM
DEPARTMENT OF PHARMACEUTICAL QUALITY ASSURANCE
REG.NO: NH0117005
DATE :13/11/2017
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2. CONTENT
Introduction of benchmarking
Definition of benchmarking
Reasons for benchmarking
Benefits of benchmarking
Types of benchmarking
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3. INTRODUCTION
Benchmarking was originally defined by
D.T. Kearns, the CEO of Xerox Corporation,
in 1981 as the continuous process of
measuring products, services, and practices
against the toughest competitors or non-
competitors who is the leader in their industry
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4. BENCHMARKING
Benchmarking is the process of improving
performance by continuously identifying,
understanding, and adapting outstanding
practices found inside and outside the
organization.
Benchmarking is Making Best Practices Your
Daily Practice.
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5. BENCHMARKING
Benchmarking is the process of comparing
one's business processes and performance
metrics to industry bests and/or best
practices from other industries.
Why are others better ?
How are others better ?
What can we learn ?
How can we catch up ?
How can we become the best in our sector ?
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8. BENCHMARKING GIVES US THE CHANCE
OF GAINING:
Better Awareness of Ourselves (Us)
What we are doing ?
How we are doing it ?
How well we are doing it ?
Better Awareness of the Best (Them)
What they are doing ?
How they are doing it ?
How well they are doing it ?
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12. TYPES OF BENCHMARKING
On the basis of “What” is being compared with
other organizations and “Who” is being
compared with our organization, we can classify
benchmarking.
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14. STRATEGIC BENCHMARKING
Strategic benchmarking deals with top
management. It deals with long term results.
Strategic benchmarking focuses on how
companies compete.
This form of benchmarking looks at what
strategies the organizations are using to
make them successful.
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15. STRATEGIC BENCHMARKING
This is concerned with comparing different
companies' strategies and assessing the
success of those strategies in the
marketplace
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16. PERFORMANCE BENCHMARKING
Performance benchmarking focuses on assessing
competitive positions through comparing the
products and services of other competitors.
When dealing with performance benchmarking,
organizations want to look at where their product
or services are in relation to competitors on the
basis of things such as reliability, quality, speed,
and other product or service characteristics.
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17. PROCESS BENCHMARKING
Process benchmarking focuses on the day-to-day
operations of the organization. It is the task of
improving the way processes performed every
day.
Some examples of work processes that could
utilize process benchmarking are the customer
complaint process, the billing process, the order
fulfillment process, and the recruitment process
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18. INTERNAL BENCHMARKING
This refers to the analysis and comparison of
one or more units within the same
organization. It is often the case when
organizations have an in-house best practice
area.
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19. COMPETITIVE BENCHMARKING
Competitive benchmarking is the most
difficult type of benchmarking to practice. For
obvious reasons, organizations are not
interested in helping a competitor by sharing
information.
This form of benchmarking is measuring the
performance, products, and services of an
organization against its direct or indirect
competitors in its own industry.
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20. EXTERNAL BENCHMARKING
Where examples of good practices can be
found in other organizations and there is a
lack of good practices within internal
business units.
Comparison with external organizations
leads to discovery of new ideas, methods,
products
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22. FUNCTIONAL BENCHMARKING
Functional benchmarking - a company will focus
its benchmarking on a single function to improve
the operation of that particular function.
Complex functions such as Human Resources,
Finance and Accounting and Information and
Communication Technology are unlikely to be
directly comparable in cost and efficiency terms
and may need to be disaggregated into
processes to make valid comparison.
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24. REFERENCE
Key Benchmarks at a Glance: Pharmaceutical Industry (Collection)
[Internet]. Apqc.org. 2017 [cited 16 September 2017]. Available from:
http://www.apqc.org/knowledge-base/collections/key-benchmarks-
glance-pharmaceutical-industry-collection
Ernst S. Pharmaceutical Benchmarking: A Contract Manufacturing
Perspective [Internet]. Pharmtech.com. 2017 [cited 16 September 2017].
Available from: http://www.pharmtech.com/pharmaceutical-
benchmarking-contract-manufacturing-perspective
KPIs for Pharmaceutical Industry - Pharmaceutical Benchmarking |
OpsDog [Internet]. Opsdog.com. 2017 [cited 16 September 2017].
Available from:
https://opsdog.com/industries/pharmaceuticals/pharmaceuticals-kpis-
and-benchmarks
JURAN’S QUALITY HANDBOOK. Benchmarking Robert C. Camp and
Irving J. DE Toro
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