SlideShare uma empresa Scribd logo
1 de 25
Baixar para ler offline
PRESENTER:
MR. AMOGH P. DANDEKAR
FIRST YEAR M.PHARM
DEPARTMENT OF PHARMACEUTICAL QUALITY ASSURANCE
REG.NO: NH0117005
DATE :13/11/2017
1
CONTENT
 Introduction of benchmarking
 Definition of benchmarking
 Reasons for benchmarking
 Benefits of benchmarking
 Types of benchmarking
2
INTRODUCTION
 Benchmarking was originally defined by
D.T. Kearns, the CEO of Xerox Corporation,
in 1981 as the continuous process of
measuring products, services, and practices
against the toughest competitors or non-
competitors who is the leader in their industry
3
BENCHMARKING
 Benchmarking is the process of improving
performance by continuously identifying,
understanding, and adapting outstanding
practices found inside and outside the
organization.
 Benchmarking is Making Best Practices Your
Daily Practice.
4
BENCHMARKING
 Benchmarking is the process of comparing
one's business processes and performance
metrics to industry bests and/or best
practices from other industries.
 Why are others better ?
 How are others better ?
 What can we learn ?
 How can we catch up ?
 How can we become the best in our sector ?
5
FEATURES OF BENCHMARKING
6
Why
Benchmarking?
7
BENCHMARKING GIVES US THE CHANCE
OF GAINING:
 Better Awareness of Ourselves (Us)
 What we are doing ?
 How we are doing it ?
 How well we are doing it ?
 Better Awareness of the Best (Them)
 What they are doing ?
 How they are doing it ?
 How well they are doing it ?
8
WHY BENCHMARKING ?
Benchmarking
Meeting
Quality
Standards
Performance
Improvement
Creative
Thinking
Keep Pace with
Science and
Technology
Changes
Meeting
Customers
Expectation
Cope with
Competitive
Markets
Management
Methods
9
THREE MAJOR BENEFITS OF BENCHMARKING
10
11
TYPES OF BENCHMARKING
 On the basis of “What” is being compared with
other organizations and “Who” is being
compared with our organization, we can classify
benchmarking.
12
13
STRATEGIC BENCHMARKING
 Strategic benchmarking deals with top
management. It deals with long term results.
Strategic benchmarking focuses on how
companies compete.
 This form of benchmarking looks at what
strategies the organizations are using to
make them successful.
14
STRATEGIC BENCHMARKING
 This is concerned with comparing different
companies' strategies and assessing the
success of those strategies in the
marketplace
15
PERFORMANCE BENCHMARKING
 Performance benchmarking focuses on assessing
competitive positions through comparing the
products and services of other competitors.
 When dealing with performance benchmarking,
organizations want to look at where their product
or services are in relation to competitors on the
basis of things such as reliability, quality, speed,
and other product or service characteristics.
16
PROCESS BENCHMARKING
 Process benchmarking focuses on the day-to-day
operations of the organization. It is the task of
improving the way processes performed every
day.
 Some examples of work processes that could
utilize process benchmarking are the customer
complaint process, the billing process, the order
fulfillment process, and the recruitment process
17
INTERNAL BENCHMARKING
 This refers to the analysis and comparison of
one or more units within the same
organization. It is often the case when
organizations have an in-house best practice
area.
18
COMPETITIVE BENCHMARKING
 Competitive benchmarking is the most
difficult type of benchmarking to practice. For
obvious reasons, organizations are not
interested in helping a competitor by sharing
information.
 This form of benchmarking is measuring the
performance, products, and services of an
organization against its direct or indirect
competitors in its own industry.
19
EXTERNAL BENCHMARKING
 Where examples of good practices can be
found in other organizations and there is a
lack of good practices within internal
business units.
 Comparison with external organizations
leads to discovery of new ideas, methods,
products
20
EXTERNAL BENCHMARKING
21
FUNCTIONAL BENCHMARKING
 Functional benchmarking - a company will focus
its benchmarking on a single function to improve
the operation of that particular function.
 Complex functions such as Human Resources,
Finance and Accounting and Information and
Communication Technology are unlikely to be
directly comparable in cost and efficiency terms
and may need to be disaggregated into
processes to make valid comparison.
22
GENERIC BENCHMARKING
 Comparisons of business process or
functions that are very similar, regardless of
industry.
23
REFERENCE
 Key Benchmarks at a Glance: Pharmaceutical Industry (Collection)
[Internet]. Apqc.org. 2017 [cited 16 September 2017]. Available from:
http://www.apqc.org/knowledge-base/collections/key-benchmarks-
glance-pharmaceutical-industry-collection
 Ernst S. Pharmaceutical Benchmarking: A Contract Manufacturing
Perspective [Internet]. Pharmtech.com. 2017 [cited 16 September 2017].
Available from: http://www.pharmtech.com/pharmaceutical-
benchmarking-contract-manufacturing-perspective
 KPIs for Pharmaceutical Industry - Pharmaceutical Benchmarking |
OpsDog [Internet]. Opsdog.com. 2017 [cited 16 September 2017].
Available from:
https://opsdog.com/industries/pharmaceuticals/pharmaceuticals-kpis-
and-benchmarks
 JURAN’S QUALITY HANDBOOK. Benchmarking Robert C. Camp and
Irving J. DE Toro
24
25

Mais conteúdo relacionado

Mais procurados

Mais procurados (20)

Quality assurance
Quality assuranceQuality assurance
Quality assurance
 
CHAPTER-1 Management Audit and Planning procedure.pdf
CHAPTER-1 Management Audit and Planning procedure.pdfCHAPTER-1 Management Audit and Planning procedure.pdf
CHAPTER-1 Management Audit and Planning procedure.pdf
 
Quality Systems Approach Overview
Quality Systems Approach OverviewQuality Systems Approach Overview
Quality Systems Approach Overview
 
Total Quality Management
Total Quality ManagementTotal Quality Management
Total Quality Management
 
Audit
AuditAudit
Audit
 
Introduction to Quality
Introduction to QualityIntroduction to Quality
Introduction to Quality
 
Qms
QmsQms
Qms
 
Cost of quality
Cost of qualityCost of quality
Cost of quality
 
Material management
Material managementMaterial management
Material management
 
Total Quality Management
Total Quality ManagementTotal Quality Management
Total Quality Management
 
Customer focus ,types and customers perceptions
Customer focus ,types and customers perceptionsCustomer focus ,types and customers perceptions
Customer focus ,types and customers perceptions
 
Benchmarking
BenchmarkingBenchmarking
Benchmarking
 
Six Sigma Principle and Methods
Six Sigma Principle and MethodsSix Sigma Principle and Methods
Six Sigma Principle and Methods
 
Benchmarking
Benchmarking Benchmarking
Benchmarking
 
Customer Focus and Customer's Perception of Quality
Customer Focus and Customer's Perception of QualityCustomer Focus and Customer's Perception of Quality
Customer Focus and Customer's Perception of Quality
 
Total Quality Management (TQM)
Total Quality Management (TQM)Total Quality Management (TQM)
Total Quality Management (TQM)
 
Quality introduction for Quality Management System
Quality introduction for Quality Management SystemQuality introduction for Quality Management System
Quality introduction for Quality Management System
 
PDCA Cycle
PDCA CyclePDCA Cycle
PDCA Cycle
 
Quality and evolution of quality by suhasini
Quality and evolution of quality by suhasiniQuality and evolution of quality by suhasini
Quality and evolution of quality by suhasini
 
CHAPTER-1 DEFICIENCIES.pdf
CHAPTER-1 DEFICIENCIES.pdfCHAPTER-1 DEFICIENCIES.pdf
CHAPTER-1 DEFICIENCIES.pdf
 

Semelhante a Benchmarking

Benchmarking, Introduction, Defination, Reasons, Benefits and types of be...
Benchmarking,  Introduction,  Defination,  Reasons,  Benefits and types of be...Benchmarking,  Introduction,  Defination,  Reasons,  Benefits and types of be...
Benchmarking, Introduction, Defination, Reasons, Benefits and types of be...Kunal10679
 
Benchmarking Fundamental.pdf
Benchmarking Fundamental.pdfBenchmarking Fundamental.pdf
Benchmarking Fundamental.pdfR Borres
 
Benchmarking
Benchmarking  Benchmarking
Benchmarking XyraRose
 
VTU MBA-TQM 12MBA42 Module 3
VTU MBA-TQM 12MBA42 Module 3VTU MBA-TQM 12MBA42 Module 3
VTU MBA-TQM 12MBA42 Module 3Adani University
 
Benchmarking
BenchmarkingBenchmarking
BenchmarkingCIToolkit
 
Regulatory compliance and Benchmarking.pptx
Regulatory compliance and Benchmarking.pptxRegulatory compliance and Benchmarking.pptx
Regulatory compliance and Benchmarking.pptxNataraj50
 
Benchmarking | Arrelic Insights
Benchmarking | Arrelic InsightsBenchmarking | Arrelic Insights
Benchmarking | Arrelic InsightsArrelic
 
bench marking in detail in health care industry
bench marking in detail in health care  industrybench marking in detail in health care  industry
bench marking in detail in health care industryArunaveeruswamy
 
Unit IV-TQM Tools
Unit IV-TQM ToolsUnit IV-TQM Tools
Unit IV-TQM ToolsDr.Raja R
 
Dr_SK_Gupta.ppt
Dr_SK_Gupta.pptDr_SK_Gupta.ppt
Dr_SK_Gupta.pptsreeeswar
 
Types of Benchmarking in Total Quality Management
Types of Benchmarking in Total Quality ManagementTypes of Benchmarking in Total Quality Management
Types of Benchmarking in Total Quality ManagementDr.Raja R
 
The Adoption of Benchmarking Principles for Project Management Performance Im...
The Adoption of Benchmarking Principles for Project Management Performance Im...The Adoption of Benchmarking Principles for Project Management Performance Im...
The Adoption of Benchmarking Principles for Project Management Performance Im...ijmpict
 
Lecture 3 benchmarking in quality system
Lecture 3  benchmarking in quality systemLecture 3  benchmarking in quality system
Lecture 3 benchmarking in quality systemTantish QS, UTM
 
Effective Benchmarking For Project Management.pdf
Effective Benchmarking For Project Management.pdfEffective Benchmarking For Project Management.pdf
Effective Benchmarking For Project Management.pdfR Borres
 

Semelhante a Benchmarking (20)

Benchmarking, Introduction, Defination, Reasons, Benefits and types of be...
Benchmarking,  Introduction,  Defination,  Reasons,  Benefits and types of be...Benchmarking,  Introduction,  Defination,  Reasons,  Benefits and types of be...
Benchmarking, Introduction, Defination, Reasons, Benefits and types of be...
 
Benchmarking Fundamental.pdf
Benchmarking Fundamental.pdfBenchmarking Fundamental.pdf
Benchmarking Fundamental.pdf
 
Benchmarking
Benchmarking  Benchmarking
Benchmarking
 
6. benchmarking pgp1
6. benchmarking pgp16. benchmarking pgp1
6. benchmarking pgp1
 
VTU MBA-TQM 12MBA42 Module 3
VTU MBA-TQM 12MBA42 Module 3VTU MBA-TQM 12MBA42 Module 3
VTU MBA-TQM 12MBA42 Module 3
 
Benchmarking
BenchmarkingBenchmarking
Benchmarking
 
Regulatory compliance and Benchmarking.pptx
Regulatory compliance and Benchmarking.pptxRegulatory compliance and Benchmarking.pptx
Regulatory compliance and Benchmarking.pptx
 
Benchmarking | Arrelic Insights
Benchmarking | Arrelic InsightsBenchmarking | Arrelic Insights
Benchmarking | Arrelic Insights
 
bench marking in detail in health care industry
bench marking in detail in health care  industrybench marking in detail in health care  industry
bench marking in detail in health care industry
 
Benchmarking
BenchmarkingBenchmarking
Benchmarking
 
Bench marking
Bench markingBench marking
Bench marking
 
94C94A923521.pdf
94C94A923521.pdf94C94A923521.pdf
94C94A923521.pdf
 
Benchmarking
BenchmarkingBenchmarking
Benchmarking
 
Unit IV-TQM Tools
Unit IV-TQM ToolsUnit IV-TQM Tools
Unit IV-TQM Tools
 
Dr_SK_Gupta.ppt
Dr_SK_Gupta.pptDr_SK_Gupta.ppt
Dr_SK_Gupta.ppt
 
Benchmarking
BenchmarkingBenchmarking
Benchmarking
 
Types of Benchmarking in Total Quality Management
Types of Benchmarking in Total Quality ManagementTypes of Benchmarking in Total Quality Management
Types of Benchmarking in Total Quality Management
 
The Adoption of Benchmarking Principles for Project Management Performance Im...
The Adoption of Benchmarking Principles for Project Management Performance Im...The Adoption of Benchmarking Principles for Project Management Performance Im...
The Adoption of Benchmarking Principles for Project Management Performance Im...
 
Lecture 3 benchmarking in quality system
Lecture 3  benchmarking in quality systemLecture 3  benchmarking in quality system
Lecture 3 benchmarking in quality system
 
Effective Benchmarking For Project Management.pdf
Effective Benchmarking For Project Management.pdfEffective Benchmarking For Project Management.pdf
Effective Benchmarking For Project Management.pdf
 

Último

AUTONOMIC NERVOUS SYSTEM organization and functions
AUTONOMIC NERVOUS SYSTEM organization and functionsAUTONOMIC NERVOUS SYSTEM organization and functions
AUTONOMIC NERVOUS SYSTEM organization and functionsMedicoseAcademics
 
Breast cancer -ONCO IN MEDICAL AND SURGICAL NURSING.pptx
Breast cancer -ONCO IN MEDICAL AND SURGICAL NURSING.pptxBreast cancer -ONCO IN MEDICAL AND SURGICAL NURSING.pptx
Breast cancer -ONCO IN MEDICAL AND SURGICAL NURSING.pptxNaveenkumar267201
 
SGK RỐI LOẠN TOAN KIỀM ĐHYHN RẤT HAY VÀ ĐẶC SẮC.pdf
SGK RỐI LOẠN TOAN KIỀM ĐHYHN RẤT HAY VÀ ĐẶC SẮC.pdfSGK RỐI LOẠN TOAN KIỀM ĐHYHN RẤT HAY VÀ ĐẶC SẮC.pdf
SGK RỐI LOẠN TOAN KIỀM ĐHYHN RẤT HAY VÀ ĐẶC SẮC.pdfHongBiThi1
 
historyofpsychiatryinindia. Senthil Thirusangu
historyofpsychiatryinindia. Senthil Thirusanguhistoryofpsychiatryinindia. Senthil Thirusangu
historyofpsychiatryinindia. Senthil Thirusangu Medical University
 
MedMatch: Your Health, Our Mission. Pitch deck.
MedMatch: Your Health, Our Mission. Pitch deck.MedMatch: Your Health, Our Mission. Pitch deck.
MedMatch: Your Health, Our Mission. Pitch deck.whalesdesign
 
High-Performance Thin-Layer Chromatography (HPTLC)
High-Performance Thin-Layer Chromatography (HPTLC)High-Performance Thin-Layer Chromatography (HPTLC)
High-Performance Thin-Layer Chromatography (HPTLC)kishan singh tomar
 
Pharmacokinetic Models by Dr. Ram D. Bawankar.ppt
Pharmacokinetic Models by Dr. Ram D.  Bawankar.pptPharmacokinetic Models by Dr. Ram D.  Bawankar.ppt
Pharmacokinetic Models by Dr. Ram D. Bawankar.pptRamDBawankar1
 
blood bank management system project report
blood bank management system project reportblood bank management system project report
blood bank management system project reportNARMADAPETROLEUMGAS
 
Red Blood Cells_anemia & polycythemia.pdf
Red Blood Cells_anemia & polycythemia.pdfRed Blood Cells_anemia & polycythemia.pdf
Red Blood Cells_anemia & polycythemia.pdfMedicoseAcademics
 
Female Reproductive Physiology Before Pregnancy
Female Reproductive Physiology Before PregnancyFemale Reproductive Physiology Before Pregnancy
Female Reproductive Physiology Before PregnancyMedicoseAcademics
 
Using Data Visualization in Public Health Communications
Using Data Visualization in Public Health CommunicationsUsing Data Visualization in Public Health Communications
Using Data Visualization in Public Health Communicationskatiequigley33
 
Different drug regularity bodies in different countries.
Different drug regularity bodies in different countries.Different drug regularity bodies in different countries.
Different drug regularity bodies in different countries.kishan singh tomar
 
SGK NGẠT NƯỚC ĐHYHN RẤT LÀ HAY NHA .pdf
SGK NGẠT NƯỚC ĐHYHN RẤT LÀ HAY NHA    .pdfSGK NGẠT NƯỚC ĐHYHN RẤT LÀ HAY NHA    .pdf
SGK NGẠT NƯỚC ĐHYHN RẤT LÀ HAY NHA .pdfHongBiThi1
 
SGK RỐI LOẠN KALI MÁU CỰC KỲ QUAN TRỌNG.pdf
SGK RỐI LOẠN KALI MÁU CỰC KỲ QUAN TRỌNG.pdfSGK RỐI LOẠN KALI MÁU CỰC KỲ QUAN TRỌNG.pdf
SGK RỐI LOẠN KALI MÁU CỰC KỲ QUAN TRỌNG.pdfHongBiThi1
 
ayurvedic formulations herbal drug technologyppt
ayurvedic formulations herbal drug technologypptayurvedic formulations herbal drug technologyppt
ayurvedic formulations herbal drug technologypptPradnya Wadekar
 
ORAL HYPOGLYCAEMIC AGENTS - PART 2.pptx
ORAL HYPOGLYCAEMIC AGENTS  - PART 2.pptxORAL HYPOGLYCAEMIC AGENTS  - PART 2.pptx
ORAL HYPOGLYCAEMIC AGENTS - PART 2.pptxNIKITA BHUTE
 
ANATOMICAL FAETURES OF BONES FOR NURSING STUDENTS .pptx
ANATOMICAL FAETURES OF BONES  FOR NURSING STUDENTS .pptxANATOMICAL FAETURES OF BONES  FOR NURSING STUDENTS .pptx
ANATOMICAL FAETURES OF BONES FOR NURSING STUDENTS .pptxWINCY THIRUMURUGAN
 
Trustworthiness of AI based predictions Aachen 2024
Trustworthiness of AI based predictions Aachen 2024Trustworthiness of AI based predictions Aachen 2024
Trustworthiness of AI based predictions Aachen 2024EwoutSteyerberg1
 

Último (20)

AUTONOMIC NERVOUS SYSTEM organization and functions
AUTONOMIC NERVOUS SYSTEM organization and functionsAUTONOMIC NERVOUS SYSTEM organization and functions
AUTONOMIC NERVOUS SYSTEM organization and functions
 
Breast cancer -ONCO IN MEDICAL AND SURGICAL NURSING.pptx
Breast cancer -ONCO IN MEDICAL AND SURGICAL NURSING.pptxBreast cancer -ONCO IN MEDICAL AND SURGICAL NURSING.pptx
Breast cancer -ONCO IN MEDICAL AND SURGICAL NURSING.pptx
 
SGK RỐI LOẠN TOAN KIỀM ĐHYHN RẤT HAY VÀ ĐẶC SẮC.pdf
SGK RỐI LOẠN TOAN KIỀM ĐHYHN RẤT HAY VÀ ĐẶC SẮC.pdfSGK RỐI LOẠN TOAN KIỀM ĐHYHN RẤT HAY VÀ ĐẶC SẮC.pdf
SGK RỐI LOẠN TOAN KIỀM ĐHYHN RẤT HAY VÀ ĐẶC SẮC.pdf
 
historyofpsychiatryinindia. Senthil Thirusangu
historyofpsychiatryinindia. Senthil Thirusanguhistoryofpsychiatryinindia. Senthil Thirusangu
historyofpsychiatryinindia. Senthil Thirusangu
 
MedMatch: Your Health, Our Mission. Pitch deck.
MedMatch: Your Health, Our Mission. Pitch deck.MedMatch: Your Health, Our Mission. Pitch deck.
MedMatch: Your Health, Our Mission. Pitch deck.
 
High-Performance Thin-Layer Chromatography (HPTLC)
High-Performance Thin-Layer Chromatography (HPTLC)High-Performance Thin-Layer Chromatography (HPTLC)
High-Performance Thin-Layer Chromatography (HPTLC)
 
Pharmacokinetic Models by Dr. Ram D. Bawankar.ppt
Pharmacokinetic Models by Dr. Ram D.  Bawankar.pptPharmacokinetic Models by Dr. Ram D.  Bawankar.ppt
Pharmacokinetic Models by Dr. Ram D. Bawankar.ppt
 
blood bank management system project report
blood bank management system project reportblood bank management system project report
blood bank management system project report
 
Red Blood Cells_anemia & polycythemia.pdf
Red Blood Cells_anemia & polycythemia.pdfRed Blood Cells_anemia & polycythemia.pdf
Red Blood Cells_anemia & polycythemia.pdf
 
Female Reproductive Physiology Before Pregnancy
Female Reproductive Physiology Before PregnancyFemale Reproductive Physiology Before Pregnancy
Female Reproductive Physiology Before Pregnancy
 
Using Data Visualization in Public Health Communications
Using Data Visualization in Public Health CommunicationsUsing Data Visualization in Public Health Communications
Using Data Visualization in Public Health Communications
 
Different drug regularity bodies in different countries.
Different drug regularity bodies in different countries.Different drug regularity bodies in different countries.
Different drug regularity bodies in different countries.
 
SGK NGẠT NƯỚC ĐHYHN RẤT LÀ HAY NHA .pdf
SGK NGẠT NƯỚC ĐHYHN RẤT LÀ HAY NHA    .pdfSGK NGẠT NƯỚC ĐHYHN RẤT LÀ HAY NHA    .pdf
SGK NGẠT NƯỚC ĐHYHN RẤT LÀ HAY NHA .pdf
 
American College of physicians ACP high value care recommendations in rheumat...
American College of physicians ACP high value care recommendations in rheumat...American College of physicians ACP high value care recommendations in rheumat...
American College of physicians ACP high value care recommendations in rheumat...
 
SGK RỐI LOẠN KALI MÁU CỰC KỲ QUAN TRỌNG.pdf
SGK RỐI LOẠN KALI MÁU CỰC KỲ QUAN TRỌNG.pdfSGK RỐI LOẠN KALI MÁU CỰC KỲ QUAN TRỌNG.pdf
SGK RỐI LOẠN KALI MÁU CỰC KỲ QUAN TRỌNG.pdf
 
ayurvedic formulations herbal drug technologyppt
ayurvedic formulations herbal drug technologypptayurvedic formulations herbal drug technologyppt
ayurvedic formulations herbal drug technologyppt
 
How to master Steroid (glucocorticoids) prescription, different scenarios, ca...
How to master Steroid (glucocorticoids) prescription, different scenarios, ca...How to master Steroid (glucocorticoids) prescription, different scenarios, ca...
How to master Steroid (glucocorticoids) prescription, different scenarios, ca...
 
ORAL HYPOGLYCAEMIC AGENTS - PART 2.pptx
ORAL HYPOGLYCAEMIC AGENTS  - PART 2.pptxORAL HYPOGLYCAEMIC AGENTS  - PART 2.pptx
ORAL HYPOGLYCAEMIC AGENTS - PART 2.pptx
 
ANATOMICAL FAETURES OF BONES FOR NURSING STUDENTS .pptx
ANATOMICAL FAETURES OF BONES  FOR NURSING STUDENTS .pptxANATOMICAL FAETURES OF BONES  FOR NURSING STUDENTS .pptx
ANATOMICAL FAETURES OF BONES FOR NURSING STUDENTS .pptx
 
Trustworthiness of AI based predictions Aachen 2024
Trustworthiness of AI based predictions Aachen 2024Trustworthiness of AI based predictions Aachen 2024
Trustworthiness of AI based predictions Aachen 2024
 

Benchmarking

  • 1. PRESENTER: MR. AMOGH P. DANDEKAR FIRST YEAR M.PHARM DEPARTMENT OF PHARMACEUTICAL QUALITY ASSURANCE REG.NO: NH0117005 DATE :13/11/2017 1
  • 2. CONTENT  Introduction of benchmarking  Definition of benchmarking  Reasons for benchmarking  Benefits of benchmarking  Types of benchmarking 2
  • 3. INTRODUCTION  Benchmarking was originally defined by D.T. Kearns, the CEO of Xerox Corporation, in 1981 as the continuous process of measuring products, services, and practices against the toughest competitors or non- competitors who is the leader in their industry 3
  • 4. BENCHMARKING  Benchmarking is the process of improving performance by continuously identifying, understanding, and adapting outstanding practices found inside and outside the organization.  Benchmarking is Making Best Practices Your Daily Practice. 4
  • 5. BENCHMARKING  Benchmarking is the process of comparing one's business processes and performance metrics to industry bests and/or best practices from other industries.  Why are others better ?  How are others better ?  What can we learn ?  How can we catch up ?  How can we become the best in our sector ? 5
  • 8. BENCHMARKING GIVES US THE CHANCE OF GAINING:  Better Awareness of Ourselves (Us)  What we are doing ?  How we are doing it ?  How well we are doing it ?  Better Awareness of the Best (Them)  What they are doing ?  How they are doing it ?  How well they are doing it ? 8
  • 9. WHY BENCHMARKING ? Benchmarking Meeting Quality Standards Performance Improvement Creative Thinking Keep Pace with Science and Technology Changes Meeting Customers Expectation Cope with Competitive Markets Management Methods 9
  • 10. THREE MAJOR BENEFITS OF BENCHMARKING 10
  • 11. 11
  • 12. TYPES OF BENCHMARKING  On the basis of “What” is being compared with other organizations and “Who” is being compared with our organization, we can classify benchmarking. 12
  • 13. 13
  • 14. STRATEGIC BENCHMARKING  Strategic benchmarking deals with top management. It deals with long term results. Strategic benchmarking focuses on how companies compete.  This form of benchmarking looks at what strategies the organizations are using to make them successful. 14
  • 15. STRATEGIC BENCHMARKING  This is concerned with comparing different companies' strategies and assessing the success of those strategies in the marketplace 15
  • 16. PERFORMANCE BENCHMARKING  Performance benchmarking focuses on assessing competitive positions through comparing the products and services of other competitors.  When dealing with performance benchmarking, organizations want to look at where their product or services are in relation to competitors on the basis of things such as reliability, quality, speed, and other product or service characteristics. 16
  • 17. PROCESS BENCHMARKING  Process benchmarking focuses on the day-to-day operations of the organization. It is the task of improving the way processes performed every day.  Some examples of work processes that could utilize process benchmarking are the customer complaint process, the billing process, the order fulfillment process, and the recruitment process 17
  • 18. INTERNAL BENCHMARKING  This refers to the analysis and comparison of one or more units within the same organization. It is often the case when organizations have an in-house best practice area. 18
  • 19. COMPETITIVE BENCHMARKING  Competitive benchmarking is the most difficult type of benchmarking to practice. For obvious reasons, organizations are not interested in helping a competitor by sharing information.  This form of benchmarking is measuring the performance, products, and services of an organization against its direct or indirect competitors in its own industry. 19
  • 20. EXTERNAL BENCHMARKING  Where examples of good practices can be found in other organizations and there is a lack of good practices within internal business units.  Comparison with external organizations leads to discovery of new ideas, methods, products 20
  • 22. FUNCTIONAL BENCHMARKING  Functional benchmarking - a company will focus its benchmarking on a single function to improve the operation of that particular function.  Complex functions such as Human Resources, Finance and Accounting and Information and Communication Technology are unlikely to be directly comparable in cost and efficiency terms and may need to be disaggregated into processes to make valid comparison. 22
  • 23. GENERIC BENCHMARKING  Comparisons of business process or functions that are very similar, regardless of industry. 23
  • 24. REFERENCE  Key Benchmarks at a Glance: Pharmaceutical Industry (Collection) [Internet]. Apqc.org. 2017 [cited 16 September 2017]. Available from: http://www.apqc.org/knowledge-base/collections/key-benchmarks- glance-pharmaceutical-industry-collection  Ernst S. Pharmaceutical Benchmarking: A Contract Manufacturing Perspective [Internet]. Pharmtech.com. 2017 [cited 16 September 2017]. Available from: http://www.pharmtech.com/pharmaceutical- benchmarking-contract-manufacturing-perspective  KPIs for Pharmaceutical Industry - Pharmaceutical Benchmarking | OpsDog [Internet]. Opsdog.com. 2017 [cited 16 September 2017]. Available from: https://opsdog.com/industries/pharmaceuticals/pharmaceuticals-kpis- and-benchmarks  JURAN’S QUALITY HANDBOOK. Benchmarking Robert C. Camp and Irving J. DE Toro 24
  • 25. 25