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5
                         Fear of past
6       Need for
                         messed up
        Flexibility
                           projects


           Hate          Until now the
    Process…..process   brand was more
      kill creativity      important
90%
                                                                                               Forces Governing Adoption
80%                                                                                            1. Operations Complexity
70%
                                                                                               2. Marketing Ecosystem
                                                                                               3. Technologically Ready
                                                                                               4. Need for KPI’s & Actionable
60%



50%                                                                                               Data
40%
                                                                                               5. Acquisition v. Retention
                                                                                                  Spend
30%



20%



10%



0%
      Project Mgmt   Digital Asset Mgmt   Email   CRM/SFA   Marketing DBMS   Lead Mgmt   Campaign Auto.   Event Mgmt   Spend Mgmt   Media
90%
                                                                                               Forces Governing Adoption
80%                                                                                            1. Operations Complexity
70%
                                                                                               2. Marketing Ecosystem
                                                                                               3. Technologically Ready
                                                                                               4. Need for KPI’s & Actionable
60%



50%                                                                                               Data
40%
                                                                                               5. Acquisition v. Retention
                                                                                                  Spend
30%



20%



10%



0%
      Project Mgmt   Digital Asset Mgmt   Email   CRM/SFA   Marketing DBMS   Lead Mgmt   Campaign Auto.   Event Mgmt   Spend Mgmt   Media
Microsoft Presentation for Chicago AMA CRM Event
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Microsoft Presentation for Chicago AMA CRM Event

  • 1.
  • 2.
  • 3.
  • 4. 5 Fear of past 6 Need for messed up Flexibility projects Hate Until now the Process…..process brand was more kill creativity important
  • 5.
  • 6.
  • 7. 90% Forces Governing Adoption 80% 1. Operations Complexity 70% 2. Marketing Ecosystem 3. Technologically Ready 4. Need for KPI’s & Actionable 60% 50% Data 40% 5. Acquisition v. Retention Spend 30% 20% 10% 0% Project Mgmt Digital Asset Mgmt Email CRM/SFA Marketing DBMS Lead Mgmt Campaign Auto. Event Mgmt Spend Mgmt Media
  • 8. 90% Forces Governing Adoption 80% 1. Operations Complexity 70% 2. Marketing Ecosystem 3. Technologically Ready 4. Need for KPI’s & Actionable 60% 50% Data 40% 5. Acquisition v. Retention Spend 30% 20% 10% 0% Project Mgmt Digital Asset Mgmt Email CRM/SFA Marketing DBMS Lead Mgmt Campaign Auto. Event Mgmt Spend Mgmt Media