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Integrating iPads and Tablet Computers into Library Services Part 1

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Integrating iPads and Tablet Computers into Library Services Part 1

  1. 1. INTEGRATING Rebecca K. Miller IPADS AND Heather TABLET COMPUTERS Moorefield- LangINTO LIBRARY SERVICES Carolyn Meier PART I March 8, 201 2
  2. 2. The Way it WasCourtesy of www.istockphoto.com
  3. 3. The Wayit Is Image courtesy of Montlieu Academy of Technology
  4. 4. IPADS: OUR FUTURE? Image from http://xkcd.com
  5. 5. OVERVIEW OF WEBINAR, PART IMarch 8, 2012  Welcome and overview of Webex  Introductions of presenters  Tablets: what are they?  Tablet comparisons  Types of tablet programs and setting them up  Questions  Preview of next week
  6. 6. INTRODUCTIONS Heather Moorefield-Lang hmlang@vt.edu Carolyn Meier cmeier@vt.eduRebecca K. Millermillerrk@vt.edu
  7. 7. QUICK POLL!What type of library do you work in?A. PublicB. AcademicC. SchoolD. Special
  8. 8. INTEGRATING IPADS & TABLETS What types of libraries are integrating iPads and other tablet computers? In short, all types. This webinar will touch on the use of tablets in academic, public, and school libraries. Many thanks to our friends in dif ferent libraries all over the country who have shared their stories with us! Stay up to date with us and our projects via our Tumblr site: http://tabletsinlibraries.tumblr.com/
  9. 9. TABLETS: WHAT ARE THEY? • Tablets are not a new technology • The term ―tablet‖ is a bit loaded, since it evokes recent machines (tablet PC) to bear this name, which were really convertible laptops • In this presentation, we will use the term ―tablet‖ or ―slate‖ to refer to the most recent generation of tablet computers, often exemplified by Apple’s iPadImage shared by Anandbadsu via a CC BY-NC-SA 2.0 license • Let’s review the evolution of tablet computers…
  10. 10. THE TELAUTOGRAPH Patented in 1888, the telautograph, is considered the precursor to the fax machine and to the modern tablet computer. The machine uses an electrical stylus-type device to create handwritten messages that can be sent from one station to another.
  11. 11. THE DYNABOOKConceptualized by computerscientist Alan Kay in1968, the Dynabook wasintended to be aneducational tool to be usedby children.Interestingly, Kay, who isinvolved with One Laptop perChild, has inspired thedevelopment of an under-$100 OLPC tablet, the XO-3: Image from edibleapple.com Visit One Laptop per Child for more information
  12. 12. THE APPLE BASHFUL In 1983, Apple dreamed up the Bashful, an early tablet-like computer that never made it to the market. The photos of these prototypes were only revealed last year, after Apple’s actual success with a tablet product!Image from technabob.com
  13. 13. THE GRIDPADIn 1988, the GRiDPad wasreleased. The touchscreen workedon a handwriting-recognitionsystem that was used in Palmdevices. Palm Computing waslater founded by the GRiDPad’screator, Jeff Hawkins.A GRiDPad cost $2,370, and wasmainly used by professionals inhealthcare and law enforcement. Image from thetechcentral.com
  14. 14. THE APPLE NEWTON The Apple Newton , although it may look like a precursor to the iPad, was actually one of the first personal digital assistants (PDA) on the market. That term—personal digital assistant—was actually coined by Apple’s CEO (at the time) John Sculley. The Apple Newton was 4.5 X 7 in., and weighed nearly a pound.
  15. 15. THE MS TABLET PCThe MS Tablet PC, like the one picturedhere, started shipping in 2002. This isthe image that many think of when theyhear the term ―tablet computer.‖Really, it’s simply a laptop with a swivelscreen.These machines ran Windows XP TabletPC edition, and included pen-enabled, handwriting-enabled, andspeech-enabled applications. This sortof ―tablet‖ computer never gained muchof the market share, and
  16. 16. THE IPAD 2010: Steve Jobs unveils the new ―touchscreen tablet‖ that renews the way that consumers view and use ―tablet‖ computers. While the iPad1 had a few issues (no camera and no multitasking, to name a few), the iPad re-envisioned personal computing, and led to the boom in touchscreen tablets that we currently see.Image from apple.com
  17. 17. IPAD EVOLUTIONImage from Mashable: http://mashable.com/2012/02/26/ipad-3-who-will-buy/
  18. 18. IPAD 3Image from Mashable: http://mashable.com/2012/02/26/ipad-3-who-will-buy/
  19. 19. NEW IPAD
  20. 20. NEW IPAD: COMPARISON Announced yesterday (3/7) and available 3/16 http://www.apple.com/ipad/compare/ Changes to:  Chip – better processor (2X the power)  Display – Doubled ppi (from 132 to 264); 2048 X 1536 resolution  Camera – iSight camera, HD, video stabilization, iPhoto  Weight/size - .03 in. deeper and .11 lbs heavier  Wireless – Wi-Fi, 4G (AT&T, Verizon)  Price - $499-$829 (iPad2 now $399-$529)
  21. 21. WHY TABLETS Tablets as the ―post -PC device‖ Flexible Portable Intuitive/easy Touch technology Apps and other content
  22. 22. TABLETS IN 2012 Tablets, and their uses, are evolving nearly faster than we can keep up with! Gartner Research found that tablet sales increased 261 .4% from 2010 to 2011 Pew Internet & American Life study found that ownership of tablets and e-readers doubled from December 2011 to January 2012…
  23. 23. US OWNERSHIP DOUBLESImage from: http://pewinternet.org/Reports/2012/E-readers-and-tablets/Findings.aspx
  24. 24. QUICK POLL!Do you own an…A. iPad (1 or 2)B. Android TabletC. Dedicated E-readerD. Tablet AND dedicated E-readerE. None of the above
  25. 25. 2012 TABLET MARKET Most major computer companies have a tablet computer on the market, although Apple currently dominates the market with its popular iPad Apple currently controls 59.1% of the worldwide tablet market (as of Q4 2011) iPads sold in Q4 2011 (15.43 million) > any single vendor sold of traditional PCs Amazon is a close second in the tablet market, gaining 16.7% of the market share within that single quarter (Q4 2011)
  26. 26. TOP RATED: CURRENTLY* ON THE MARKET… Apple iPad  Acer Iconia Tab Motorola Xoom  Archos 101 Samsung Galaxy Tab  HTC Flyer Tablet Sony Tablet  Blackberry PlayBook Toshiba Thrive  ViewSonic ViewPad Asus EeePad Transformer  Dell Latitude ST T-Mobile (LG) G-Slate  Kindle Fire  B&N NOOK Tablet*As of March 3, 2012
  27. 27. INVESTING IN A TABLET New technologies are big investments in money, time, and other resources Before deciding to make this investment, ask a few questions:  What can the tablet(s) do that other technologies (e.g., e - readers, netbooks) cannot?  Who will be using the tablet(s)?  How will users be using the tablet(s)?  Where will users be using the tablet(s)?  Who will support and maintain the tablet(s)?  Is there an interest in continuing to explore the possibilities of tablets? Who will stay up to date on updates, etc.?
  29. 29. WHY DO LIBRARIES USE TABLETS? Being able to match your need(s) to the tablet’s functions and capabilities is essential to the success of your tablet computer program For that reason, tablet programs in libraries need to start with research into both user needs and tablet options… In the examples (practical applications) that we discuss, many libraries focus on tablets for dif ferent reasons: • E-reading • Providing new services • Engaging learners • Delivering new content • Supporting research • Productivity enhancement • As assistive technologies • Professional development
  30. 30. SPECIFICATIONS TO CONSIDERBefore making a purchase decision, consider: Price Operating system Connectivity App availability Accessories Size and weight Features (camera, microphone, video, speakers, ports) Storage Battery life Available technical support Any noted drawbacks
  31. 31. OPERATING SYSTEMS• Currently, two main (competing) operating systems: iOS 5 (released October 2011) and Android v4.X (Ice Cream Sandwich; released December 2011) • Google purchased Android in 2005• Most Android tablets function very, very similarly• Two others you may come across: • BlackBerry PlayBook runs on the QNX operating system; they call it the BlackBerry Tablet OS • HP TouchPad (if you can find one) uses webOS• Windows 8 expected release late 2012
  32. 32. BEST RATED* AND MOST POPULAR TABLETS** Apple iPad2 Samsung Galaxy Tab Motorola Xoom Asus EeePad Transformer Acer Iconia Tab LG/T-Mobile G-Slate Toshiba Thrive Kindle Fire* Re f e r e n c e s l i s te d a t e n d o f p r e s e n t a t i o n* * Ve r y r e c e n t t a b l e t s , s u c h a s t h e K i n d l e F i r e a n d S o ny Ta b l e t , h av e m u c h l e s s i n f o r m a t i o na n d r e v i e w s av a i l a b l e , b u t c a n b e m e a s u r e d by t h e s a m e s t a n d a r d s t h a t we w i l l d i s c u s s h e r e
  33. 33. IPAD 2Image from apple.com
  35. 35. SAMSUNG GALAXY TAB Galaxy Tab 7.0 inchGalaxy Tab 10.1 inch
  37. 37. MOTOROLA XOOMImages from Motorola Xoom official press pictures at CES 2011
  38. 38. ASUS EEEPAD TRANSFORMERImages from techradar.com
  39. 39. ACER ICONIA TAB Iconia Tab A100 (7 in.)Iconia Tab A500 (10.1 in.)
  40. 40. TOSHIBA THRIVEImage from: http://www.usatoday.com/tech/columnist/edwardbaig/2011-07-27-toshiba-thrive_n.htm
  43. 43. KINDLE FIREImages from amazon.com
  44. 44. Tablet Price Display/ Storage Connectivity Battery Features Apps weight LifeiPad $399- 9.7 in. / 16/32/64 GB Wi-Fi 9/10 hrs. Cameras (2) 500,000+ $829 1.33 lbs Video Rec. In Apple Wi-Fi + 3G Speaker/Mic AppStoreGalaxy Tab $199- 7.0 in./ 16/32 GB Wi-Fi 9 hrs. Cameras 450,000+ $629 0.85 lbs Video Rec. in Android Wi-Fi + 3G Speaker/Mic. Market 10.1 in./ 1.25 lbsXoom $499- 10.1 in./ 32 GB Wi-Fi 10 hrs. Cameras $599 1.5 OR 1.6 lbs Video Rec. Wi-Fi + 3G Speaker/Mic.Eeeepad $399- 10.1 in./ 16/32 GB Wi-Fi 9.5 hrs. CamerasTransformer $499 1.5 lbs Video Rec. Wi-Fi + 3G Speaker/Mic.Iconia Tab $330- 10.1 in./ 8/16/32 GB Wi-Fi 8.6 hrs. Cameras $550 1.69 lbs. Video Rec. Wi-Fi + 4G (only Speaker/Mic. some models)G-Slate $800 8.9 in./ 1.4 32 GB Wi-Fi 8.6 hrs. Cameras lbs Wi-Fi + 3G/4G Video Rec. Speaker/Mic.Thrive $379- 10.1 in./1.66 8/16/23 GB Wi-Fi 7.4 hrs. Cameras $559 lbs Video Rec. Speakers/Mic. Full size portsKindle Fire $199 7 in./0.91 lbs 8 GB Wi-Fi 8 hrs. Speakers
  46. 46. QUICK POLL!Do you think tablets will replace e-readers?A. YesB. NoC. I’m not sure yet
  47. 47. WHAT ABOUT E-READERS? The big question: will (do) tablets replace e -readers?  The answer: it depends We’ll discuss book apps later (Kindle, Nook, iBooks), but tablets are impacting the market for and usage of e -readers According to the Nielsen survey, 24% of e -reader users use their e-readers less of ten once they started using a tablet Significance? Libraries may want to seriously consider the flexibility of the devices they invest in.
  48. 48. T YPES OF TABLET PROGRAMS Libraries interested in purchasing tablets may have a variety of objectives:  For staff: productivity, exploration, experience  For in-house use: in classes, in story times, for other specific purposes inside the library or other educational setting  For circulation: users can check out for personal use Keep these dif ferent objectives in mind as we discuss building a tablet program and explore various examples
  49. 49. SETTING UP A PROGRAM We’ll discuss these steps a bit here, and also touch on them in the examples we’ll explore.  Assessing needs  Finding funding  Purchasing  Circulating  Developing policies  Staff training  Tech support  User support  Marketing  Assessing the program
  50. 50. QUICK POLL!My library’s tablet program is…A. Up, running, and successful!B. In the worksC. Still a year or more in the futureD. There are no plans at all for a tablet program
  51. 51. ASSESSING NEEDS Technology plan, strategic plan, or mission of library Gather information Inventory current services  Offered by library  Offered by competitors Inventory current needs  Focus groups and interviews  Surveys  Observations  Anecdotal evidence
  52. 52. FINDING FUNDING Many of the projects we’ll be exploring in this workshop have become a reality because of grant funding or other donations. Tumblr site contains some resources: http://tabletsinlibraries.tumblr.com/funding
  53. 53. A FEW FUNDING RESOURCES Consider local partnerships or funding opportunities Consider the following funding sources:  Perma-Bound (http://www.perma-bound.com/grants-and-funding.faces)  DonorsChoose.org (http://www.donorschoose.org/)  Tech Soup for Libraries (http://techsoupforlibraries.org/)  Grants.gov (http://www.grants.gov/)  IMLS grants (http://www.imls.gov/applicants/search.aspx )  NEH grants (http://www.neh.gov/grants/grants.html)  Library Grants (http://librarygrants.blogspot.com/)  Library Works (http://www.libraryworks.com/LW_Grants/GrantsCurrent.aspx )
  54. 54. PURCHASING After making the initial decision to purchase tablets, again, think about the specifications and content available for the device(s). Consider what accessories you may want to purchase and circulate along with the device you select (e.g., keyboard? VGA or HDMI adapters?) Leave room in your budget for apps and other accessories you may want or need down the road
  55. 55. SAMPLE BUDGET: IPADS Devices  10 iPad 2s (16 GB, Wi-Fi only): $4,000.00 Accessories  10 Smart Covers: $400.00  10 iPad sleeves: $250.00  5 Digital AV adapters: $200.00  5 VGA adapters: $150.00  5 Pogo Styli: $75.00  3 Camera connection kits: $100.00 Circulating  TechLogic MediaSurfer kiosk system: $20,000 Storage  Bretford PowerSync Cart for iPads: $2,600.00 Maintenance  13‖ MacBook Pro: $1,200.00  iTunes account: $0.00 Apps  $300/year
  56. 56. PURCHASING APPS One license per device Apple Volume Purchase Program for iOS apps and books  K-12  Higher education  http://www.apple.com/education/volume-purchase-program/ Purchasing for non-educational entities  Volume licensing for business  Multiple accounts  ―Gifting‖ an app from a single account Android apps
  57. 57. CIRCULATING If you are planning to circulate the tablets, you’ll need to consider a few fundamentals of the program: Physical space—where will the devices be kept and charged? Tracking the device Content that will be placed on the device Accessories that will either circulate or be made available Procedures to restore the device after it has been returned
  58. 58. MEDIASURFER KIOSK • Works with iPads and other tablets/media devices • Automatically wipes and restores/syncs • Integrates with any ILS • More information: http://www.getmediasurfer.com/product- details.html
  59. 59. BRETFORD IPAD PRODUCTS Cart available in two sizes: 20 or 30 iPadsTray syncs up to 10 iOSdevices(iPads, iPods, iPhones)
  60. 60. ACCOUNTS VS. PROFILES Profiles/Accounts do not act as dif ferent user accounts on laptops or desktops Profiles are administrative for restrictions, security, etc. Accounts are connected with user and facilitates Apple interactions All apps are visible on iPad – no matter how many accounts are used on single iPad – until the iPad is erased and reset to factory settings
  61. 61. ACCOUNTS  Attached to user  Facilitate Apple interactions  Purchase and update apps  Sync data between devices
  62. 62. PROFILES
  64. 64. WHEN CIRCULATING… If a user adds an app or other content through his/her own account, he/she still has access to it, just not on the returned device The returned device can be wiped, restored to factory settings, and then synced with the institutional/library iTunes account This can take anywhere from 5 minutes to an hour, depending on how much content needs to be restored.
  65. 65. RESET
  66. 66. ERASE
  67. 67. SYNCFrom iTunes• Factory settings restored• Apps are updated and restored upon sync• All of this occurs on the library’s Apple account
  68. 68. RESTORE
  69. 69. DEVELOPING POLICIES As with all library resources, you’ll need to develop policies to manage the use of the tablets. These can include:  User eligibility  In-house v. external checkout  Loan period  Late fees  Damage fees  Renewals  Holds  User agreements/contracts
  70. 70. QUICK POLL!How long is the loan period for tabletsat your library?A. Less than 1 dayB. 1-3 daysC. 3-5 daysD. 5-7 daysE. More than 7 days
  71. 71. EXISTING POLICIES A number of libraries that currently circulate iPads have policies posted on the web :  Virginia Tech’s Art + Architecture Library: http://www.lib.vt.edu/artarch/ipad -policy.html  MIT Lewis Music Library: http://libstaff.mit.edu/lewis/iPad_policies_procedures.pdf  Wake Forest University: http://zsr.wfu.edu/about/policies/technology -ipad  L.E. Phillips Memorial Public Library: http://www.ecpubliclibrary.info/services/library -services/ipads.html
  72. 72. IPAD RECORD FROMVIRGINIA TECH LIBRARIES Catalog record links to policy
  74. 74. EXISTING USER AGREEMENT Many libraries have posted their loan and user agreements for iPads (and other equipment) online:  Thomas Cooper Library at University of South Carolina: http://library.sc.edu/complab/iPad%20Agreement.pdf  Marshall University Libraries: http://www.marshall.edu/library/services/ipad/MU_Libraries_iPad_L iability_Agreement.pdf  Bowling Green State University Libraries: http://libguides.bgsu.edu/content.php?pid=303790&sid=2503572  L.E. Phillips Memorial Public Library: http://www.ecpubliclibrary.info/images/services/iPads/iPad_Borrowi ng_Agreement_4_Hour_In_House_2011.pdf
  75. 75. STAFF TRAINING & EXPLORATION The most important factor? Put the devices in the hands of library staf f! Public services staf f need to be equipped to answer questions and provide front-line support
  76. 76. TRAINING AND USER GROUPS Set up a way for staf f to communicate about using the devices. Examples include :  Briar Cliff University’s discussion group: http://bcutalks.wordpress.com/  iPad and Tablet User Group at Georgetown’s Lauinger Library: http://events.georgetown.edu/events/index.cfm?Action=View&Calen darID=212&EventID=91592  Radford University’s McConnell Library iPad blog: http://mozart.radford.edu/ipad/
  77. 77. USER SUPPORT Aside from equipping staf f to support users, there are a number of other ways libraries starting tablet programs should consider supporting users:  Creating help documentation  Creating tutorials (non-Flash, in the case of iPads) to be placed on library website and on devices  Setting up open houses or petting zoos to familiarize users with the new devices in a safe setting  Holding regular workshops related to the devices. Partner with experts.
  78. 78. MARKETING How will you let people know this service exists? Ideas include:  Media (town or school newspapers)  Facebook (and other social media) announcements  Highlight on website  Presentations for different groups  Events like open houses or petting zoos  Other usual publicity outlets
  79. 79. ASSESSING How will you know that your tablet program is meeting the needs of the community? Consciously gather and store data  Circulation statistics (if appropriate)  Survey data  Observational and anecdotal data Set a time in the future (6 months? A year?) to critically review the program’s successes and weaknesses and incorporate feedback
  80. 80. PRACTICAL APPLICATIONS:L. E. PHILLIPS MEMORIAL PUBLIC LIBRARY EAU CLAIRE, WI Image from: http://volumeone.org/articles/article/2769/Check_Out_the_Tech
  81. 81. PROGRAM SPECIFICS iPad program launched on September 21 , 2011 Funding  $50,000 grant from the Presto Foundation  To provide tools to address accessibility issues, and to help the community be able to explore new technologies Program basics:  Circulating 32 iPad1 devices, 6 for in-house use  64 GB, Wi-Fi only  7-day loan period Content:  1000 public domain e-books  10 audiobooks (because of space and restoration time)  Free apps and shortcuts (to avoid legal issues)
  82. 82. L.E. PHILLIPS MEMORIAL IPAD WEBPAGEhttp://www.ecpubliclibrary.info/services/library-services/ipads.html • Available through grant funding • Content loaded onto each device Marketing & Media Help guides User agreements Non-Flash tutorials
  83. 83. IPAD CATALOG RECORD (10/2011) 10/3/2011 12 days in, the iPad circulation program is extremely popular
  84. 84. IPAD CATALOG RECORD (3/2012) 3/3/2012 5 months later, popularity remains
  85. 85. USER SURVEYAvailable: http://eauclairepubliclibrar y.com/sur vey/index.php? sid=56372
  87. 87. LESSONS FROM PHILLIPS MEMORIAL Be proactive and anticipatory when coming up with policies and help documentation When you have many tablets (e.g., 32), don’t circulate them all at once; instead, allow staf f to become familiar with the checkout procedure by releasing a few at a time Lend the devices out to staf f first, so the staf f can become familiar with them Seriously consider the content that you place on the device — how much space is there? What’s legal? Make sure that the library website, and help documents, are tablet friendly: mobile, and not Flash -based. Assess the entire proram from day one!
  88. 88. QUESTIONS Now it’s your turn: what do you want to know about what we’ve explored so far? If we don’t know the answer today, we’ll research it for you and have an answer next week, when we’ll also cover:  Add what we’ll cover in the second session
  89. 89. REFERENCES: PART I Acer Inc. (2011). Iconia Tab. Retrieved from http://www.acer.co.uk/ac/en/GB/content/series/i conia -tab -a Amazon.com. (2011). Kindle Fire. Retrieved from http://www.amaz on.com/dp/B0051VVOB2/? tag=googhydr - 20&hvadid=14070388795&ref=pd_ sl_1fda8bda85_ b Apple Inc. (2011). iPad Technical Specificati ons. Retrieved from http://www.apple.com/ipad/specs / Asus. (2011). Eee Pad. Retrieved from http://eee.asus.com/en/eeepad/ Consumer Repor ts. (2011 , September). Tablets & e -book reader s. Consumer Repor ts, 76 (9), 43-47. Consume Repor ts (2011 , June). Por table computer s. Consumer Repor ts, 76 (6), 34-40. Gar tner Research. (2011 , September 22). Gar tner says Apple will have a free run in tablet market holiday season as competitor s continue to lag. Retrieved from http://www.gar tner.com/it/page.j sp?i d=1 800514
  90. 90. REFERENCES: PART I King, Rachel. (201 2, Februar y 23). Apple no. 1 in mobile -PC market share worldwide. CNET. Retrieved from h t t p : / / n ew s .c n et .c o m/ 8 3 01 - 1 3 57 9 _ 3 - 57 3 8 3 8 2 5 - 37 / a p p le - n o - 1 - i n - m o b i l e - p c - m a rket - s h a r e - w o r l d wi d e / ? p a r t = r s s & s ub j = n ew s & t a g = 2 5 47 - 1 _ 3 - 0 - 2 0 . Motorol a Mobility, Inc. (2011). Motorola Xoom. Retrieved from http://www.motorola.com/Consumer s/US -EN/Consumer -Product -and - Ser vices/Tabl ets/ci.M OTOROL A -XOOM -with- WiFi -US-EN .alt Nielsen News. (2011 , May 5). Connected devices: How we use tablets in the U.S. Retrieved from http://www.gar tner.com/it/page.j sp?id=1 800514 Pew Internet & American Life Project. (201 2, Januar y 23). Tablet and e - book reader owner ship nearly double over the holiday gif t -giving period. Retrieved from h t t p : / / p ew in te r n et . o r g / Re p o r t s / 2 01 2 / E - r e a d e r s - a n d - t a b l et s / F i n d in g s . a s p x . Samsung Electronics Co. (2011). Samsung Galaxy Tab. Retrieved from http://www.samsung.com/gl obal/mi crosite/gal axytab/10.1/index.html Steele, C. (2011 , August 7). Histor y of the tablet. Retrieved from http://www.pcmag.com/slideshow/stor y/285757/hi stor y -of-the -tablet/ Tablet computer s (cover stor y). (2011 , December). Consumer Repor ts, 76(1 2), 26.
  91. 91. CREDITS & THANKS: PART I Susan Asselin, Professor & Dept. Chair, Teaching and Learning, Virginia Tech Rick Barrow, Project Associate, VA Assistive Technology System, Virginia Tech Depar tment of Assessment & Librar y Access Ser vices , Univer sity Libraries, Virginia Tech Ross Edmonds, Web Designer & Sof tware Manager, Univer sity Libraries, Virginia Tech Neal Henshaw, Classroom Manager, Univer sity Libraries, Virginia Tech Kevin Jarrett, add title here Lesley Moyo, Director for Librar y Research & Instructional Ser vices, Univer sity Libraries, Virginia Tech Stephen Rechtman, PC Hardware/Sof tware Suppor t Analyst, Univer sity Libraries, Virginia Tech John Stoneberg (and staf f), Librar y Director, L.E. Phillips Memorial Public Librar y Patrick Tomlin, Head, Ar t + Architecture Librar y, Virginia Tech