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EMBEDDING
LIBRARIANSHIP IN
LEARNING MANAGEMENT
SYSTEMS
Beth E. Tumbleson
John J. Burke




                    Image provided through a Creative Commons Attribution License by Madeleine_H
                    - http://www.flickr.com/photos/madeleine_h/8078670149/sizes/z/in/photostream /
Today‘s Workshop
• Learning management system (LMS) embedded
    librarianship defined
•   Tour of course content
•   LMS embedded librarian pilots
•   Marketing LMS embedded librarianship
•   Gathering/creating/re-using content
•   Assessment
•   Sustainability & scalability
•   The future


                                  Image provided through a Creative Commons Attribution License by wallyg -
                                  http://www.flickr.com/photos/wallyg/487609478/sizes/m/in/photostream/
Poll Time: Are you currently embedded in
LMS courses?
• Yes
• No
• In the past
• We hope to start




                     Image provided through a Creative Commons Attribution License by Liamngls
                     - http://www.flickr.com/photos/liamngls/413522957/sizes/o/in/photostream/
Ask a Librarian???
• ―…many of our student
   interviewees had never asked
   librarians for help or had only
   made simple requests of
   librarians.
   Furthermore, these students
   did not necessarily know what
   librarians could do. A number
   of students indicted that they
   were unsure which members
   of the staff even were
   librarians.‖


(Miller and Murillo, 2012: 53)
Duke, Lynda M., and Andrew D. Asher, eds. 2012. College Libraries
and Student Culture: What We Now Know. Chicago: American Library
Association.


                                                                    Image provided through a Creative Commons Attribution License by tvol -
                                                                    http://www.flickr.com/photos/sixteenmilesofstring/3232973518/sizes/m/in/photostream/
Faculty admit…
―Faculty recognized that many students
have deficits in their knowledge and
skills, related to the research process.‖

(Armstrong, 2012: 34)
Duke, Lynda M., and Andrew D. Asher,
eds. 2012. College Libraries and
Student Culture: What We Now Know.
Chicago: American Library Association.




                                         Image provided through a Creative Commons Attribution License by Search Engine People
                                         Blog - http://www.flickr.com/photos/sepblog/3676361977/sizes/m/in/photostream/
Timely

―The Library in 2020…‖
―The good news is we still have the library…‖
―The bad news is nobody uses the library anymore.‖
―To be fair librarians got a lot of things right.‖

"At the same time, the lens of "library as people" launched an army of
embedded librarians into departments, classrooms, and online courses. Their
integration into student and faculty workflow dramatically improved the real
and perceived value of librarians. And each time they helped a patron find
and evaluate information, they improved that person's learning skills for life."

• Peter Morville. Inspiration Architecture: The Future of Libraries. Semantic Studios, Blog
  Post, January 16, 2013. Retrieved from
  http://semanticstudios.com/publications/semantics/000664.php


                                                 Image provided through a Creative Commons Attribution License by wonderferret -
                                                 http://www.flickr.com/photos/wonderferret/81962930/sizes/m/in/photostream/
Extrapolations
• ―The plethora of information sources available online and their
  relative ease of access give students a sense of autonomy and
  self-control that feels liberating and empowering. Librarians
  can work with this sense of self-efficacy by weaving our
  presence into their Web world via chat reference, online guides
  and tutorials, and other tools that will connect them to the
  library from where they are already connected.‖




(Miller and Murillo, 2012: 68-69)
Duke, Lynda M., and Andrew D. Asher, eds. 2012. College Libraries and
Student Culture: What We Now Know. Chicago: American Library Association.

                                                                  Image provided through a Creative Commons Attribution License by RuTemple -
                                                                  http://www.flickr.com/photos/rtds/522670937/sizes/m/in/photostream/
LMS Embedded Librarianship
1. Incorporates traditional information literacy methods
2. Proactive: relocates library instruction in LMS
3. Makes Library tools visible – Discovery
     Layer, OPAC, LibGuides
4.   Collaborative
5.   Maximizes emerging technologies
6.   Versatile
7.   Student-centered




                                 Image provided through a Creative Commons Attribution License by f_shields -
                                 http://www.flickr.com/photos/fmckinlay/6211703904/sizes/m/in/photostream
National Data – EL Surveys
• 2011                               • 2013
•   12 electronic discussion lists   •   13 electronic discussion lists
•   280 respondents                  •   203 respondents
•   55% 4 year university            •   47% 4 year university
•   23% community college            •   31% community college
•   4% 4 year college                •   5% 4 year college
•   3% regional campuses             •   5% regional campuses
•   1% for-profit institution        •   1% for-profit institution
•   70% Online                       •   77% Online
•   69% F2F                          •   64% F2F
•   54% Hybrid                       •   57% Hybrid
•   61% Undergraduates               •   70% Undergraduates
•   42% Graduates                    •   35% Graduates
EL Tour: Into the LMS
• Which LMS do you have?


• More than one?


• Do you use your LMS already?


• What status options or roles are there?


• Practice, practice, practice
EL Tour: What gets embedded?
2013 survey data (2011 survey data)

  • Links to library databases and other information resources – 81% (76%)


  • Encouragement to contact the embedded librarian – 83% (76%)


  • A library tab in the LMS/VLE for all courses – 77% (72%)


  • Tutorials, embedded or linked – 70% (69%)


  • Information on research concepts – 70% (66%)


  • Suggested research strategies – 68% (63%)


  • IM or chat widgets in the course – 19% (26%)
EL Tour: How to share content?
 • Embedded librarian pages


 • Alongside instructors‘ assignments


 • Discussion boards or forums


 • Announcements


 • E-mails


 • IM and chat


 • Web conferencing
EL Tour: Embedded Librarian Page
EL Tour: Further Integrated Content
EL Tour: Other Examples
• Northern Kentucky University (Blackboard)
  • Content posted in each course from in-house repository
  • Discussion boards in each class


• East Tennessee State University (Desire2Learn)
  • Module with videos, documents, links
  • Linked LibGuides to connect students with subject liaisons



• The Community College of Vermont (Moodle)
  • Course forums with focused threads created by librarians
Pilot Programs
• Scope
• Plan
• Best Practices




                   Image provided through a Creative Commons Attribution License by wuperruper -
                   http://www.flickr.com/photos/wuperruper/4362618827/sizes/m/in/photostream/
Best Practices – Learn More
Conferences to Attend:
• ACRL 2013, Indianapolis
• LOEX 2013, Nashville
• Distance Library Services 2014, Denver
• Your state annual conference


Listservs to Join:
• dls-l@ala.org
• EMLIBS@listserv.muohio.edu
• DLSCONF@ls2.cmich.edu
Pilots Continued
• LMS Skills
• Select Services to Offer
• Recruit Faculty
• Implement
• Assess
• Improve


                       Image provided through a Creative Commons Attribution License by ta_dzk -
                       http://www.flickr.com/photos/ta_dzik/8198925101/sizes/m/in/photostream/
Marketing Has Changed
• Philip Kotler. Marketing 3.0 from Products to Customers to
 the Human Spirit
  • Marketing 1.0 in the industrial age, product-centric
  • Today‘s Marketing 2.0 in the information age, consumer-oriented
  • Marketing 3.0 in the values-driven era, touches the human spirit


• Brian Matthews. Marketing Today’s Academic Library
  • Shift away from the traditional transaction-based approach
  • Highlight the experiential narrative




   Image provided through a Creative Commons Attribution License by JamieThompson
   - http://www.flickr.com/photos/jayjizzle/207210155/sizes/m/in/photostream/
Top Faculty Preferred Marketing Methods
Embedded Librarian Survey 2011
• Word-of-mouth, faculty to faculty, (180) 70%
• Personal invitation by librarians, (174), 67%
• E-mail from librarians, (168), 65%


ERIAL
• Electronic
• F2F
• Print-based
• Liaison relationships

                           Image provided through a Creative Commons Attribution License by Antonio Campoy Ederra -
                           http://www.flickr.com/photos/viviendoenlaerapop/1443383410/sizes/z/in/photostream/
Students & LMS
―… technology infrastructure such as the
library website and course or learning
management systems are among the
institutional technology resources that
students use the most.‖ (19)



Educause Center for Applied Research, Study of Undergraduate
Students and Information Technology, 2012

                                                               Image provided through a Creative Commons Attribution License by mindfieldz
                                                               - http://www.flickr.com/photos/mindfieldz/3241016661/sizes/m/in/photostream/
Students & Technology
Top 3 student-used-                                  Students prefer:
resources that grew the                              • On-demand problem
most in last 3 years:                                  resolution with
• e-portfolios                                         technology over
• web-based citation                                   organized training
  tools                                                (course, seminar)
• e-Books (19)                                       • Communicating with
                                                       instructors via e-mail
                                                       (22-25)
Educause Center for Applied Research, Study of
Undergraduate Students and Information Technology,
2012
Faculty – Marketing Considerations
• Otherwise Engaged
    • Teaching, scholarshi
      p, service, tenure &
      promotion
    • Unaware of current
      library developments
• Diverse Mindsets
    • Idealist, Willing, Relati
      onal, Mistaken, Closed


                                  Image provided through a Creative Commons Attribution License by Peter Curbishley -
                                  http://www.flickr.com/photos/peter_curb/663010363/sizes/m/in/photostream/
Marketing Goals
Students
 • Build credibility: become trusted research consultant
 • Demonstrate expertise
 • Be open, honest, and noticed



Faculty
 • Impart value
 • Save time
 • Keep current with library collections and services
 • Address discipline standards
 • Better student research products


                                      Image provided through a Creative Commons Attribution License by R Freeman -
                                      http://www.flickr.com/photos/53520518@N06/4970066145/sizes/m/in/photostream/
Marketing – 10 Selling Points
• Personal librarian within complex library system
• Embedded librarian familiar with the research assignment
• Online research expertise within the familiar LMS
• Easy to ask questions
• Highly relevant library content
• Quick links to electronic resources, not the whole library
    website
•   Clear explanations of library jargon
•   Search strategies and tips
•   How-to digital tutorials
•   Web 2.0 tools for mind mapping, presenting, citing
    sources
Question Time




       Image provided through a Creative Commons Attribution License by Tshai Levent-Levi -
       http://www.flickr.com/photos/86979666@N00/7623744452/sizes/c/in/photostream/
Gathering/Creating/Re-using Content




        Image provided through a Creative Commons Attribution License by davitydave -
        http://www.flickr.com/photos/dlytle/5566113524/sizes/m/in/photostream/
Micro vs. Macro Approaches




       Image provided through a Creative Commons Attribution License by stevendepolo -
       http://www.flickr.com/photos/stevendepolo/6228420376/sizes/z/in/photostream/
Repositories




         Image provided through a Creative Commons Attribution License by eirikref
         - http://www.flickr.com/photos/eirikref/727551264/sizes/z/in/photostream/
Sample repositories
• ANTS (ANimated Tutorial Sharing) Project —
    www.screencast.com/users/ANTS
•   CLIP (Cooperative Library Instruction Project) —
    www.clipinfolit.org/tutorials
•   LION (Library Information literacy Online Network) —
    http://blip.tv/LIONTV
•   MERLOT (Multimedia Educational Resource for Learning
    and Online Teaching) —
    www.merlot.org (look under the Library and Information
    Services category)
•   PRIMO (Peer-Reviewed Instructional Materials Online)
    Database —
    www.ala.org/apps/primo/public/search.cfm
Roll Your Own (screencasts, etc.)




        Image provided through a Creative Commons Attribution License by Roberto Verzo
        - http://www.flickr.com/photos/verzo/4520560808/sizes/z/in/photostream/
Screencasting tools
• Adobe Captivate —
    www.adobe.com/products/captivate.html
•   Screencast-O-Matic — http://screencast-o-matic.com/
•   Screenr — www.screenr.com
•   TechSmith‘s Camtasia —
    www.techsmith.com/camtasia.html
•   TechSmith‘s Jing — www.techsmith.com/jing.html
•   Wikipedia comparison of screencasting tools –
    http://en.wikipedia.org/wiki/Comparison_of_screencasting
    _software
Anatomy of an EL Page                 Re-used content
    Written for the assignment




                   Linked resources




            ―Original‖ content
                                              Embedded
                                              screencast
LMS as platform: flexible/malleable
Assessment
• Evaluation step in instructional design


• Questions:
  • Purpose
  • Audience
  • Focus
  • Resources


  Matthews, Joseph R. 2007. Library Assessment in Higher Education. Westport, CT: Libraries
  Unlimited.
Assessment Methods
 Method           Audience         What is Being          Timing         What the Embedded Librarian Can
                                   Assessed                              Do with the Feedback

 Surveys          Students/Faculty Perceptions and      After class      Shape future embedded librarian
                                   self-reported use of                  offerings with feedback on use,
                                   the service                           impressions, and suggestions for
                                                                         improvement

 Focus Groups     Students/Faculty Perceptions of the Before/after       Shape future embedded librarian
                                   service; suggestions class            offerings with feedback on use,
                                   for improvement                       impressions, and suggestions for
                                                                         improvement

 Information      Students         Student                Pre- and post- See impact of embedded librarianship
 Literacy                          performance on         test           on changing student performance
 Assessments                       information literacy
                                   tasks
 Assignment       Students         Student                After class    Assess the real-world application of
 Analysis                          performance of                        information literacy skills by students
                                   research skills
 LMS Statistics   Students         Student activity with After/during    Tell which materials were viewed by
                                   embedded librarian class              students and how often
                                   materials
 Usability        Students         The design of the  Prior to class     Re-design the instructional materials
 Testing                           embedded librarian
                                   materials
Assessment: how is it being done?
2013 survey data (2011 survey data)
• Surveys of participating students – 46% (48%)
• Surveys of participating faculty – 40% (33%)
• Analysis of student research assignments – 31% (24%)
• Information literacy assessments of students (pre- and
  post-tests) – 25% (20%)
• Focus groups of participating faculty – 4% (5%)
• Focus groups of participating students – 3% (6%)
• Other – 40% (40%)
Assessment @ MU Middletown




• Survey questions at
 http://www.users.muohio.edu/burkejj/embeddedsurveys.html
Poll #2: How many courses are you
embedded in during a semester?
• 4 or fewer
• 5 to 10
• 11 to 15
• 16 or more




                   Image provided through a Creative Commons Attribution License by timparkinson
                   - http://www.flickr.com/photos/timparkinson/4319506620/sizes/l/in/photostream/
Sustainability & Scalability
2013 Survey Data (2011 Survey Data)
50% (44%) are embedded in 4 or fewer courses
20% (19%) are embedded in 5-10 courses
12% (15%) are embedded in 11 or more courses
(31%) of MLS librarians at institutions are embedded

  What does embedded look like? Top 4:
  81% (76%) links to library databases, etc.
  83% (76%) encouragement to contact EL
  84% (73%) one librarian assigned to a course
  77% (72%) library tab in the LMS for all courses
Issues
     Too Time Consuming?

• Visibility to faculty &    • http://www.flickr.com/phot
  students                      os/peter_curb/663010363/
• Efficiency in research        sizes/m/in/photostream/
  guidance
• Set reasonable
  boundaries




                            Image provided through a Creative Commons Attribution License by selva
                            - http://www.flickr.com/photos/selva/793550/sizes/m/in/photostream/
Issues
                                                                                 Too Much Resistance?

                                                                             • Library administrators –
                                                                               effective service?
                                                                             • IT staff – access
                                                                             • Faculty – course control
                                                                             • Librarians – 1 more thing




Image provided through a Creative Commons Attribution License by John ‗K‘-
http://www.flickr.com/photos/johnkay/4204776787/sizes/m/in/photostream/
Issues
        Equal Service for All?

• Traditional instruction is
    uneven
•   Select courses with
    research component
•   Embed in strategic courses
    in major or curriculum
•   Provide equitable service for
    e-learning courses
•   Work with willing faculty
•   Apply Macro/Micro solution
    as needed
                                    Image provided through a Creative Commons Attribution License by DVIDSHUB
                                    - http://www.flickr.com/photos/dvids/2781797739/sizes/m/in/photostream/
Issues
                                                                                      Does the Library Infrastructure
                                                                                            Need Updating?

                                                                                  • Recruit, train, mentor staff
                                                                                      in LMS, technology
                                                                                  •   Review & change public
                                                                                      services & staffing levels
                                                                                  •   Reassign duties
                                                                                  •   Share learning objects
                                                                                  •   Campus referrals



Image provided through a Creative Commons Attribution License by Harpersbizarre
- http://www.flickr.com/photos/harpers/51757715/sizes/m/in/photostream/
It‘s Worth It

• Students use the LMS
• Prefer online research
• Feel overwhelmed by too much digital information
• Seek help from a trusted source


So
• Become a LMS insider: work on their turf
• Demonstrate value and expertise
• Streamline research
• Make library content accessible
                             Image provided through a Creative Commons Attribution License by summonedbyfells -
                             http://www.flickr.com/photos/summonedbyfells/7948665896/sizes/m/in/photostream/
The Future of LMS EL?
• Not predictions


• Likelihoods and trends


• How to improve EL




                           Image provided through a Creative Commons Attribution License by John ―Pathfinder‖
                           Lester - http://www.flickr.com/photos/pathfinderlinden/5192425510/sizes/m/in/photostream/
What is coming?
• The growth of online learning


• More and more mobile students


• Changes in the LMS


• Dominance of Born-Digital Resources




                                  Image provided through a Creative Commons Attribution License by Gideon Burton-
                                  http://www.flickr.com/photos/wakingtiger/3156789807/sizes/s/in/photostream/
What can the embedded librarian do?
• Stay current with embedded developments


• Follow best practices


• Grow your service




                            Image provided through a Creative Commons Attribution License by OakleyOriginals -
                            http://www.flickr.com/photos/oakleyoriginals/3537246677/sizes/m/in/photostream/
Where should EL go from here?
• A larger practitioner community


• A research agenda


• The predominant form of information literacy instruction




  Image provided through a Creative Commons Attribution License by Tesla314 -
  http://www.flickr.com/photos/tesla314/143170075/sizes/m/in/photostream/
Stay informed and join the discussion
• EMLIBS (Embedded librarians discussion group)
  • Join at http://listserv.muohio.edu/archives/emlibs.html


• Embedding Librarianship in Learning Management
 Systems
  • Order now at http://www.alastore.ala.org/detail.aspx?ID=4266
  • Preview chapter 3 on pilot programs on Scribd.com
  • Review our TechSource workshop slides on Slideshare.net
Question Time




        Image provided through a Creative Commons Attribution License by dr_tr -
        http://www.flickr.com/photos/dr_tr/4606849149/sizes/z/in/photostream/
Contact information
           tumbleb@miamioh.edu

            burkejj@miamioh.edu




           Gardner-Harvey Library
         Miami University Middletown
             Middletown, Ohio

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Embedding librarianship in learning management systems

  • 1. EMBEDDING LIBRARIANSHIP IN LEARNING MANAGEMENT SYSTEMS Beth E. Tumbleson John J. Burke Image provided through a Creative Commons Attribution License by Madeleine_H - http://www.flickr.com/photos/madeleine_h/8078670149/sizes/z/in/photostream /
  • 2. Today‘s Workshop • Learning management system (LMS) embedded librarianship defined • Tour of course content • LMS embedded librarian pilots • Marketing LMS embedded librarianship • Gathering/creating/re-using content • Assessment • Sustainability & scalability • The future Image provided through a Creative Commons Attribution License by wallyg - http://www.flickr.com/photos/wallyg/487609478/sizes/m/in/photostream/
  • 3. Poll Time: Are you currently embedded in LMS courses? • Yes • No • In the past • We hope to start Image provided through a Creative Commons Attribution License by Liamngls - http://www.flickr.com/photos/liamngls/413522957/sizes/o/in/photostream/
  • 4. Ask a Librarian??? • ―…many of our student interviewees had never asked librarians for help or had only made simple requests of librarians. Furthermore, these students did not necessarily know what librarians could do. A number of students indicted that they were unsure which members of the staff even were librarians.‖ (Miller and Murillo, 2012: 53) Duke, Lynda M., and Andrew D. Asher, eds. 2012. College Libraries and Student Culture: What We Now Know. Chicago: American Library Association. Image provided through a Creative Commons Attribution License by tvol - http://www.flickr.com/photos/sixteenmilesofstring/3232973518/sizes/m/in/photostream/
  • 5. Faculty admit… ―Faculty recognized that many students have deficits in their knowledge and skills, related to the research process.‖ (Armstrong, 2012: 34) Duke, Lynda M., and Andrew D. Asher, eds. 2012. College Libraries and Student Culture: What We Now Know. Chicago: American Library Association. Image provided through a Creative Commons Attribution License by Search Engine People Blog - http://www.flickr.com/photos/sepblog/3676361977/sizes/m/in/photostream/
  • 6. Timely ―The Library in 2020…‖ ―The good news is we still have the library…‖ ―The bad news is nobody uses the library anymore.‖ ―To be fair librarians got a lot of things right.‖ "At the same time, the lens of "library as people" launched an army of embedded librarians into departments, classrooms, and online courses. Their integration into student and faculty workflow dramatically improved the real and perceived value of librarians. And each time they helped a patron find and evaluate information, they improved that person's learning skills for life." • Peter Morville. Inspiration Architecture: The Future of Libraries. Semantic Studios, Blog Post, January 16, 2013. Retrieved from http://semanticstudios.com/publications/semantics/000664.php Image provided through a Creative Commons Attribution License by wonderferret - http://www.flickr.com/photos/wonderferret/81962930/sizes/m/in/photostream/
  • 7. Extrapolations • ―The plethora of information sources available online and their relative ease of access give students a sense of autonomy and self-control that feels liberating and empowering. Librarians can work with this sense of self-efficacy by weaving our presence into their Web world via chat reference, online guides and tutorials, and other tools that will connect them to the library from where they are already connected.‖ (Miller and Murillo, 2012: 68-69) Duke, Lynda M., and Andrew D. Asher, eds. 2012. College Libraries and Student Culture: What We Now Know. Chicago: American Library Association. Image provided through a Creative Commons Attribution License by RuTemple - http://www.flickr.com/photos/rtds/522670937/sizes/m/in/photostream/
  • 8. LMS Embedded Librarianship 1. Incorporates traditional information literacy methods 2. Proactive: relocates library instruction in LMS 3. Makes Library tools visible – Discovery Layer, OPAC, LibGuides 4. Collaborative 5. Maximizes emerging technologies 6. Versatile 7. Student-centered Image provided through a Creative Commons Attribution License by f_shields - http://www.flickr.com/photos/fmckinlay/6211703904/sizes/m/in/photostream
  • 9. National Data – EL Surveys • 2011 • 2013 • 12 electronic discussion lists • 13 electronic discussion lists • 280 respondents • 203 respondents • 55% 4 year university • 47% 4 year university • 23% community college • 31% community college • 4% 4 year college • 5% 4 year college • 3% regional campuses • 5% regional campuses • 1% for-profit institution • 1% for-profit institution • 70% Online • 77% Online • 69% F2F • 64% F2F • 54% Hybrid • 57% Hybrid • 61% Undergraduates • 70% Undergraduates • 42% Graduates • 35% Graduates
  • 10.
  • 11. EL Tour: Into the LMS • Which LMS do you have? • More than one? • Do you use your LMS already? • What status options or roles are there? • Practice, practice, practice
  • 12. EL Tour: What gets embedded? 2013 survey data (2011 survey data) • Links to library databases and other information resources – 81% (76%) • Encouragement to contact the embedded librarian – 83% (76%) • A library tab in the LMS/VLE for all courses – 77% (72%) • Tutorials, embedded or linked – 70% (69%) • Information on research concepts – 70% (66%) • Suggested research strategies – 68% (63%) • IM or chat widgets in the course – 19% (26%)
  • 13. EL Tour: How to share content? • Embedded librarian pages • Alongside instructors‘ assignments • Discussion boards or forums • Announcements • E-mails • IM and chat • Web conferencing
  • 14. EL Tour: Embedded Librarian Page
  • 15.
  • 16. EL Tour: Further Integrated Content
  • 17. EL Tour: Other Examples • Northern Kentucky University (Blackboard) • Content posted in each course from in-house repository • Discussion boards in each class • East Tennessee State University (Desire2Learn) • Module with videos, documents, links • Linked LibGuides to connect students with subject liaisons • The Community College of Vermont (Moodle) • Course forums with focused threads created by librarians
  • 18. Pilot Programs • Scope • Plan • Best Practices Image provided through a Creative Commons Attribution License by wuperruper - http://www.flickr.com/photos/wuperruper/4362618827/sizes/m/in/photostream/
  • 19. Best Practices – Learn More Conferences to Attend: • ACRL 2013, Indianapolis • LOEX 2013, Nashville • Distance Library Services 2014, Denver • Your state annual conference Listservs to Join: • dls-l@ala.org • EMLIBS@listserv.muohio.edu • DLSCONF@ls2.cmich.edu
  • 20. Pilots Continued • LMS Skills • Select Services to Offer • Recruit Faculty • Implement • Assess • Improve Image provided through a Creative Commons Attribution License by ta_dzk - http://www.flickr.com/photos/ta_dzik/8198925101/sizes/m/in/photostream/
  • 21. Marketing Has Changed • Philip Kotler. Marketing 3.0 from Products to Customers to the Human Spirit • Marketing 1.0 in the industrial age, product-centric • Today‘s Marketing 2.0 in the information age, consumer-oriented • Marketing 3.0 in the values-driven era, touches the human spirit • Brian Matthews. Marketing Today’s Academic Library • Shift away from the traditional transaction-based approach • Highlight the experiential narrative Image provided through a Creative Commons Attribution License by JamieThompson - http://www.flickr.com/photos/jayjizzle/207210155/sizes/m/in/photostream/
  • 22. Top Faculty Preferred Marketing Methods Embedded Librarian Survey 2011 • Word-of-mouth, faculty to faculty, (180) 70% • Personal invitation by librarians, (174), 67% • E-mail from librarians, (168), 65% ERIAL • Electronic • F2F • Print-based • Liaison relationships Image provided through a Creative Commons Attribution License by Antonio Campoy Ederra - http://www.flickr.com/photos/viviendoenlaerapop/1443383410/sizes/z/in/photostream/
  • 23. Students & LMS ―… technology infrastructure such as the library website and course or learning management systems are among the institutional technology resources that students use the most.‖ (19) Educause Center for Applied Research, Study of Undergraduate Students and Information Technology, 2012 Image provided through a Creative Commons Attribution License by mindfieldz - http://www.flickr.com/photos/mindfieldz/3241016661/sizes/m/in/photostream/
  • 24. Students & Technology Top 3 student-used- Students prefer: resources that grew the • On-demand problem most in last 3 years: resolution with • e-portfolios technology over • web-based citation organized training tools (course, seminar) • e-Books (19) • Communicating with instructors via e-mail (22-25) Educause Center for Applied Research, Study of Undergraduate Students and Information Technology, 2012
  • 25. Faculty – Marketing Considerations • Otherwise Engaged • Teaching, scholarshi p, service, tenure & promotion • Unaware of current library developments • Diverse Mindsets • Idealist, Willing, Relati onal, Mistaken, Closed Image provided through a Creative Commons Attribution License by Peter Curbishley - http://www.flickr.com/photos/peter_curb/663010363/sizes/m/in/photostream/
  • 26. Marketing Goals Students • Build credibility: become trusted research consultant • Demonstrate expertise • Be open, honest, and noticed Faculty • Impart value • Save time • Keep current with library collections and services • Address discipline standards • Better student research products Image provided through a Creative Commons Attribution License by R Freeman - http://www.flickr.com/photos/53520518@N06/4970066145/sizes/m/in/photostream/
  • 27. Marketing – 10 Selling Points • Personal librarian within complex library system • Embedded librarian familiar with the research assignment • Online research expertise within the familiar LMS • Easy to ask questions • Highly relevant library content • Quick links to electronic resources, not the whole library website • Clear explanations of library jargon • Search strategies and tips • How-to digital tutorials • Web 2.0 tools for mind mapping, presenting, citing sources
  • 28. Question Time Image provided through a Creative Commons Attribution License by Tshai Levent-Levi - http://www.flickr.com/photos/86979666@N00/7623744452/sizes/c/in/photostream/
  • 29. Gathering/Creating/Re-using Content Image provided through a Creative Commons Attribution License by davitydave - http://www.flickr.com/photos/dlytle/5566113524/sizes/m/in/photostream/
  • 30. Micro vs. Macro Approaches Image provided through a Creative Commons Attribution License by stevendepolo - http://www.flickr.com/photos/stevendepolo/6228420376/sizes/z/in/photostream/
  • 31. Repositories Image provided through a Creative Commons Attribution License by eirikref - http://www.flickr.com/photos/eirikref/727551264/sizes/z/in/photostream/
  • 32. Sample repositories • ANTS (ANimated Tutorial Sharing) Project — www.screencast.com/users/ANTS • CLIP (Cooperative Library Instruction Project) — www.clipinfolit.org/tutorials • LION (Library Information literacy Online Network) — http://blip.tv/LIONTV • MERLOT (Multimedia Educational Resource for Learning and Online Teaching) — www.merlot.org (look under the Library and Information Services category) • PRIMO (Peer-Reviewed Instructional Materials Online) Database — www.ala.org/apps/primo/public/search.cfm
  • 33. Roll Your Own (screencasts, etc.) Image provided through a Creative Commons Attribution License by Roberto Verzo - http://www.flickr.com/photos/verzo/4520560808/sizes/z/in/photostream/
  • 34. Screencasting tools • Adobe Captivate — www.adobe.com/products/captivate.html • Screencast-O-Matic — http://screencast-o-matic.com/ • Screenr — www.screenr.com • TechSmith‘s Camtasia — www.techsmith.com/camtasia.html • TechSmith‘s Jing — www.techsmith.com/jing.html • Wikipedia comparison of screencasting tools – http://en.wikipedia.org/wiki/Comparison_of_screencasting _software
  • 35. Anatomy of an EL Page Re-used content Written for the assignment Linked resources ―Original‖ content Embedded screencast
  • 36. LMS as platform: flexible/malleable
  • 37. Assessment • Evaluation step in instructional design • Questions: • Purpose • Audience • Focus • Resources Matthews, Joseph R. 2007. Library Assessment in Higher Education. Westport, CT: Libraries Unlimited.
  • 38. Assessment Methods Method Audience What is Being Timing What the Embedded Librarian Can Assessed Do with the Feedback Surveys Students/Faculty Perceptions and After class Shape future embedded librarian self-reported use of offerings with feedback on use, the service impressions, and suggestions for improvement Focus Groups Students/Faculty Perceptions of the Before/after Shape future embedded librarian service; suggestions class offerings with feedback on use, for improvement impressions, and suggestions for improvement Information Students Student Pre- and post- See impact of embedded librarianship Literacy performance on test on changing student performance Assessments information literacy tasks Assignment Students Student After class Assess the real-world application of Analysis performance of information literacy skills by students research skills LMS Statistics Students Student activity with After/during Tell which materials were viewed by embedded librarian class students and how often materials Usability Students The design of the Prior to class Re-design the instructional materials Testing embedded librarian materials
  • 39. Assessment: how is it being done? 2013 survey data (2011 survey data) • Surveys of participating students – 46% (48%) • Surveys of participating faculty – 40% (33%) • Analysis of student research assignments – 31% (24%) • Information literacy assessments of students (pre- and post-tests) – 25% (20%) • Focus groups of participating faculty – 4% (5%) • Focus groups of participating students – 3% (6%) • Other – 40% (40%)
  • 40. Assessment @ MU Middletown • Survey questions at http://www.users.muohio.edu/burkejj/embeddedsurveys.html
  • 41. Poll #2: How many courses are you embedded in during a semester? • 4 or fewer • 5 to 10 • 11 to 15 • 16 or more Image provided through a Creative Commons Attribution License by timparkinson - http://www.flickr.com/photos/timparkinson/4319506620/sizes/l/in/photostream/
  • 42. Sustainability & Scalability 2013 Survey Data (2011 Survey Data) 50% (44%) are embedded in 4 or fewer courses 20% (19%) are embedded in 5-10 courses 12% (15%) are embedded in 11 or more courses (31%) of MLS librarians at institutions are embedded What does embedded look like? Top 4: 81% (76%) links to library databases, etc. 83% (76%) encouragement to contact EL 84% (73%) one librarian assigned to a course 77% (72%) library tab in the LMS for all courses
  • 43. Issues Too Time Consuming? • Visibility to faculty & • http://www.flickr.com/phot students os/peter_curb/663010363/ • Efficiency in research sizes/m/in/photostream/ guidance • Set reasonable boundaries Image provided through a Creative Commons Attribution License by selva - http://www.flickr.com/photos/selva/793550/sizes/m/in/photostream/
  • 44. Issues Too Much Resistance? • Library administrators – effective service? • IT staff – access • Faculty – course control • Librarians – 1 more thing Image provided through a Creative Commons Attribution License by John ‗K‘- http://www.flickr.com/photos/johnkay/4204776787/sizes/m/in/photostream/
  • 45. Issues Equal Service for All? • Traditional instruction is uneven • Select courses with research component • Embed in strategic courses in major or curriculum • Provide equitable service for e-learning courses • Work with willing faculty • Apply Macro/Micro solution as needed Image provided through a Creative Commons Attribution License by DVIDSHUB - http://www.flickr.com/photos/dvids/2781797739/sizes/m/in/photostream/
  • 46. Issues Does the Library Infrastructure Need Updating? • Recruit, train, mentor staff in LMS, technology • Review & change public services & staffing levels • Reassign duties • Share learning objects • Campus referrals Image provided through a Creative Commons Attribution License by Harpersbizarre - http://www.flickr.com/photos/harpers/51757715/sizes/m/in/photostream/
  • 47. It‘s Worth It • Students use the LMS • Prefer online research • Feel overwhelmed by too much digital information • Seek help from a trusted source So • Become a LMS insider: work on their turf • Demonstrate value and expertise • Streamline research • Make library content accessible Image provided through a Creative Commons Attribution License by summonedbyfells - http://www.flickr.com/photos/summonedbyfells/7948665896/sizes/m/in/photostream/
  • 48. The Future of LMS EL? • Not predictions • Likelihoods and trends • How to improve EL Image provided through a Creative Commons Attribution License by John ―Pathfinder‖ Lester - http://www.flickr.com/photos/pathfinderlinden/5192425510/sizes/m/in/photostream/
  • 49. What is coming? • The growth of online learning • More and more mobile students • Changes in the LMS • Dominance of Born-Digital Resources Image provided through a Creative Commons Attribution License by Gideon Burton- http://www.flickr.com/photos/wakingtiger/3156789807/sizes/s/in/photostream/
  • 50. What can the embedded librarian do? • Stay current with embedded developments • Follow best practices • Grow your service Image provided through a Creative Commons Attribution License by OakleyOriginals - http://www.flickr.com/photos/oakleyoriginals/3537246677/sizes/m/in/photostream/
  • 51. Where should EL go from here? • A larger practitioner community • A research agenda • The predominant form of information literacy instruction Image provided through a Creative Commons Attribution License by Tesla314 - http://www.flickr.com/photos/tesla314/143170075/sizes/m/in/photostream/
  • 52. Stay informed and join the discussion • EMLIBS (Embedded librarians discussion group) • Join at http://listserv.muohio.edu/archives/emlibs.html • Embedding Librarianship in Learning Management Systems • Order now at http://www.alastore.ala.org/detail.aspx?ID=4266 • Preview chapter 3 on pilot programs on Scribd.com • Review our TechSource workshop slides on Slideshare.net
  • 53. Question Time Image provided through a Creative Commons Attribution License by dr_tr - http://www.flickr.com/photos/dr_tr/4606849149/sizes/z/in/photostream/
  • 54. Contact information tumbleb@miamioh.edu burkejj@miamioh.edu Gardner-Harvey Library Miami University Middletown Middletown, Ohio

Editor's Notes

  1. http://www.flickr.com/photos/sixteenmilesofstring/3232973518/sizes/m/in/photostream/ERIAL Project 2012, Ethnographic Research in Illinois Academic LibrariesYou have read the reports: Project Information Literacy, Ethnographic Research in Illinois Academic Libraries, Educause, OCLC Perceptions of Libraries You are ready to face current realities. You are ready to change.Lessons Learned. PIL. “Librarians were tremendously underutilized by students. 8 out of 10 of the respondents reported rarely, if ever, turned to librarians for help with course-related research assignments.” Head & Eisenber, 2009: 3)
  2. http://www.flickr.com/photos/sepblog/3676361977/sizes/m/in/photostream/ERIAL Project 2012, Ethnographic Research in Illinois Academic Libraries, College Libraries and Student Culture: What We Now Know
  3. http://www.flickr.com/photos/wonderferret/81962930/sizes/m/in/photostream/Students don’t talk to strangers..They don’t come to the physical library as much as they used to. They don’t have to. We live in a digital age.Research consultations are largely optionalThey don’t start research at the Library Website either.Exposure to information literacy instruction is spotty at best and time is limited.Fewer students enroll in information literacy credit courses.But students do show up regularly in the LMS for coursework!
  4. http://www.flickr.com/photos/rtds/522670937/sizes/m/in/photostream/ERIAL
  5. Reference, Research Consultations, Website, 1 Shots, Credit CourseLocus of teaching, learning, researchFaculty, Students, & Librarians interact in the LMSElectronic resources & services, mobile devices, remote access, 24/7Online, hybrid, F2F courses, undergrad/grad, small-large, Any LMSPrefer online research & need to develop scholarly research skillsDon’t know what librarians could do & make simple requests, if any
  6. 3 Years – 7 semestersNot Deluged with Questions Reaching 10% of courses taught at MUM so far
  7. Scribd Chapter in FullPilot: small scale trial which is run to discover and correct potential problems before undertaking a full scale program.Pilots involve risk-taking, experimentation, improving service modelsAre there new needs on campus? What does data indicate about the usage of your traditional library services?Scope-How many will participate? 1 librarian/faculty? 1 Dept? One program like eLearning? Who-volunteers only? MUM 3 librarians w 10 faculty timed to launch w NSG ‘s online RN/BSN Bachelor Completion program. Each collaborated with 3 faculty in the pilot. (Reaching 10% of our students).Other approaches at other institutions: George Washington U, Health Sciences Library- 1 librarian in 1 fac online Master’s course. Valdosta State U. summer 2011 pilot for all interested faculty to address needs of distance and online students-offered 2 embedded models to choose from.Best Practices: Go to professional conferences to learn from those implementing the service: Association of College and Research Libraries ACRL 2013 Indianapolis, Distance Library Services 2014 Denver, LOEX 2013 Nashville, and state annual conference. Read Journals, Books. Listservs: EMLIBS@listserv.muohio.edu dls-l@ala.org  DLSCONF@ls2.cmich.eduLMS Skills on your campus: workshops, tutorials, instructional designer, mentor-librarian offered by IT, Center for Teaching and Learning, eLearning Unit, etc.
  8. http://www.flickr.com/photos/ta_dzik/8198925101/sizes/m/in/photostream/Select Services: When: Beginning, Middle, All Term. Which are the priority info lit skills according to the instructor? How much time does the librarian have, given other responsibilities? Citation generators? Discovery Layer/Service? Evaluate sources? Literature Review?Recruit faculty—existing relationships 1 shots, dept. liaison, committee work. F2F encounters & meetings, email, library newsletters/blogImplement – 1 term. Instructor adds you to the course. Request/Review research assignments and due dates. Build library content. Interact w students at a workable level/role. Instructor. Course Builder are optimal. Email greeting to enrolled students-awareness of your role in the course.Assess results: survey faculty and students towards the end of the term (We have used tool: Google, SurveyMonkey, Checkbox, Qualtrics).Modify/Improve public services as needed. Less time by Librarians on the REF Desk?
  9. http://www.flickr.com/photos/jayjizzle/207210155/sizes/m/in/photostream/(Philip Kotler, Kartajaya, and Setiawan, 2010: 6) 6 Ps Products & Services, Place, Price, Promotion, Positioning, & Repositioning, Public Policy & PoliticsSTORY
  10. ERIAL Project 2012, Ethnographic Research in Illinois Academic Libraries, College Libraries and Student Culture: What We Now Know
  11. http://www.flickr.com/photos/mindfieldz/3241016661/sizes/m/in/photostream/Educause Center for Applied Research, Study of Undergraduate Students and Information Technology, 2012
  12. Educause Center for Applied Research, Study of Undergraduate Students and Information Technology, 2012
  13. http://www.flickr.com/photos/peter_curb/663010363/sizes/m/in/photostream/FacultyAdded valueSave timeKeep current library with resources & servicesAddress discipline’s standards & guidelines, e.g. informaticsBetter student bibliographies and research productsERIAL Project 2012, Ethnographic Research in Illinois Academic Libraries, College Libraries and Student Culture: What We Now KnowIdealistic “In the liberal model of higher education, in which knowledge is its own reward, professors expect students to struggle. The struggle sweetens the experience of discovery.”(Duke and Asher, 2012: 28)Willing. “Teaching faculty often expressed a willingness to integrate instructional content into their courses to reinforce the outcomes of a library instruction session. (Armstrong, 2012: 40)Relational. “As one communication professor said, ‘Ideally, I’d like to be able to call somebody, have my contact person or my point person, I’d like to be able to call somebody and say ‘this is the project I’m assigning, what do you think we could do to make this a better process for the kids?’…But I’d like to know who to call in the first place, and I think that’s the biggest hurdle.” (Armstrong, 2012: 41)Mistaken. These faculty members seemed to assume that students would pick up how to do library research, or that a one-shot instruction session, which at times professors erroneously assumed students previously had, would have been enough.” (Miller and Murillo, 2012: 57-58)Closed. “Faculty do not necessarily believe that librarians can help students learn the process of developing research interest by exploring related literatures.” (Miller and Murillo, 2012: 61)Address unspoken fearsNot Class takeover ConfidentialitySupportive role, information literacy instructionTechnology troubleshootingWarmth, empathy, respect towards students
  14. Faculty-preferred Library Marketing Formats: Electronic, Print-based, Face-to-face, Liaison relationships(Armstrong, 2012: 43)
  15. ADDIE
  16. Other university librariesBuilding our own repositories (as individuals or libraries)
  17. Flexibility of LMS as place to linkAdaptability of content palette to expressed/revealed needs
  18. Talk about the purposes for our assessment, and generally relevant ideas for assessing EL – we want to know if students are using it, if sources are new to them, if they are contacting us, how we can make it better – our purpose is to improve the service, to give us success stories to use in marketing, and to find failing moments that can guide our adjustments and future actions
  19. Response rate – very low, but 156 respondents in Fall 2012 due to handing out survey in person for some classesGood response from faculty
  20. http://www.flickr.com/photos/peter_curb/663010363/sizes/m/in/photostream/ - this is not the URL for this pictureTIME:Efficient way to reach 100 students in the time it takes to work with 1 at the REF Desk.Allows for 24/7 access to credible library content relevant to the course research assignmentSave time by recycling/reusing learning objectsRESISTANCEAdmin won’t pay librarians to team teach multiple courses.IT won’t give LMS access at the level you require to workFaculty fear and power struggle—refuse to open the course – misunderstandingLibrarians are too busy juggling “other duties as assigned”ANSWER: Start Small
  21. TIME:Efficient way to reach 100 students in the time it takes to work with 1 at the REF Desk.Allows for 24/7 access to credible library content relevant to the course research assignmentSave time by recycling/reusing learning objectsRESISTANCEAdmin won’t pay librarians to team teach multiple courses.IT won’t give LMS access at the level you require to workFaculty fear and power struggle—refuse to open the course – misunderstandingLibrarians are too busy juggling “other duties as assigned”ANSWER: Start Small
  22. New URL http://www.flickr.com/photos/dvids/2781797739/sizes/m/in/photostream/Templates, LibGuides, Tutorials, Screencasts, etc.It’s not about the numbers…1700 courses at Duke University delivered the matching LibGuide into every LMS course through a technical breakthrough by 2 librarians. (micro/macro options)Strategic selection is important…Update library operations.Review staffing levels (grad/undergrad/staff) to support the institution’s priorities. Consider centralizing service desks Consider outsourcing some library operations: technical processing, cataloging, whatever fits your situation.Remember you are not alone: Refer to appropriate campus units. Utilize repositories of learning objects created by other professionals: ANTS, MERLOT, TEDS Talks, YouTube…Mentor more librarians to become LMS embedded librarians at your institution
  23. http://www.flickr.com/photos/harpers/51757715/sizes/m/in/photostream/Templates, LibGuides, Tutorials, Screencasts, etc.It’s not about the numbers…1700 courses at Duke University delivered the matching LibGuide into every LMS course through a technical breakthrough by 2 librarians. (micro/macro options)Strategic selection is important…Update library operations.Review staffing levels (grad/undergrad/staff) to support the institution’s priorities. Consider centralizing service desks Consider outsourcing some library operations: technical processing, cataloging, whatever fits your situation.Remember you are not alone: Refer to appropriate campus units. Utilize repositories of learning objects created by other professionals: ANTS, MERLOT, TEDS Talks, YouTube…Mentor more librarians to become LMS embedded librarians at your institution
  24. http://www.flickr.com/photos/summonedbyfells/7948665896/sizes/m/in/photostream/