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Underwritten by:
#AIIMYour Digital Transformation Begins with
Intelligent Information Management
Webinar Title
Presented D...
Underwritten by:
#AIIMYour Digital Transformation Begins with
Intelligent Information ManagementYour Digital Transformatio...
Underwritten by:
Today’s Speakers
Peggy Winton
President & CEO
AIIM
Jon Schupp
VP of Cloud Services - Americas
OpenText
Ho...
Underwritten by:
Peggy Winton
President & CEO
AIIM
Introducing our Featured Speaker
Digital
Transformation:
3 key
organizational
focus areas
1) IT processes and their modernization
(58%, to give them more b...
OpenText Confidential. ©2019 All Rights Reserved. 7
OpenText areas of focus
User
Experience
Widget-based design,
responsiv...
It’s
complicated!
44%
37%
24%
34%
10%
9%
Our efforts to modernize our
information infrastructure are
hampered by the missi...
OpenText Confidential. ©2019 All Rights Reserved. 9
Manage your information Sprawl
Your
Company
The OpenText Cloud enables...
A single
content
repository?
False hope!
31%
33%
23%
6% 7%
1-2 platforms 3-4 platforms 5-6 platforms 7-8 platforms more th...
Not likely to
change
13%
35%
39%
12%
2%
A lot more
than now
More than
now
About the
same
Less than
now
A lot less than
now...
OpenText Confidential. ©2019 All Rights Reserved. 1
2
94% of enterprises already use a cloud service.
The hybrid world is ...
A rising portion of
critical business
content (now
54%) remains
OUTSIDE those
content
management
systems
 .
2018 2013
0% ...
The usual
suspects!
35%
46%
41%
28%
31%
30%
35%
14%
3%
hard drives on individual…
department shared drives
organization sh...
To theCloud!
17%
20%
20%
33%
25%
40%
25%
31%
2%
hard drives on individual…
department shared drives
organization shared dr...
OpenText Confidential. ©2019 All Rights Reserved. 1
6
• Off Cloud
• Behind the Firewall
• You manage, upgrade
and update t...
StatusofTransitionto
theCloud
For over 8 in 10
organizations,cloud
capabilitiesare now a
key partof the
solution.
36%
12%
...
OpenText Confidential. ©2019 All Rights Reserved. 1
8
OpenText Cloud – any to any business integration
Leading
Application...
16%
42%
33%
9%
A significant problem A problem Not a problem at all No opinion
How significant a problem is this? Migratin...
Why?
Concerns about security?
Fear of loss of control of on-premises
processes?
Questions over dependability?
Other co...
OpenText Confidential. ©2019 All Rights Reserved. 2
1
The cloud challenges
Are we giving up
too much control?
Which worklo...
Accessvs.Control
Littlehaschangedover
thepastdecadeinthe
tightropeactthat
organizationsfeelthey
mustwalkbetween
supporting...
ToConsider:
“Lift & Shift” doesn’t work
Many cloud services are only used for day-to-
day file sharing and not content m...
OpenText Confidential. ©2019 All Rights Reserved. 2
4
Gaining an information advantage with cloud
Optimize
existing on pre...
Options
 A hybrid approach leverages the best of both worlds in
what could be called a mash-up of on-prem and off-
prem r...
OpenText Confidential. ©2019 All Rights Reserved. 2
6
By moving to the OpenText Cloud, Pacific Life was able to redeploy
I...
OpenText Confidential. ©2019 All Rights Reserved. 2
7
Want to learn more?
https://www.opentext.com/info/webinar-series
OpenText Confidential. ©2019 All Rights Reserved. 2
8
opentext.com
twitter.com/opentext
linkedin.com/company/opentext
[Webinar Slides] The Pros & Cons in Your Journey to the Cloud: Mapping the Criteria That Will Make Business Users & IT Happy
[Webinar Slides] The Pros & Cons in Your Journey to the Cloud: Mapping the Criteria That Will Make Business Users & IT Happy
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[Webinar Slides] The Pros & Cons in Your Journey to the Cloud: Mapping the Criteria That Will Make Business Users & IT Happy

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In this webinar, we identify the pros and cons of cloud content services so that you can better determine its suitability for your unique use case.

Want to follow along with the webinar replay? Download it here for FREE: https://info.aiim.org/the-pros-and-cons-of-cloud-content-services

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[Webinar Slides] The Pros & Cons in Your Journey to the Cloud: Mapping the Criteria That Will Make Business Users & IT Happy

  1. 1. Underwritten by: #AIIMYour Digital Transformation Begins with Intelligent Information Management Webinar Title Presented DATE The Pros & Cons of Cloud Content Services: An Evaluation Criteria That Will Make Business Users & IT Happy An AIIM Webinar presented September 11, 2019
  2. 2. Underwritten by: #AIIMYour Digital Transformation Begins with Intelligent Information ManagementYour Digital Transformation begins with Intelligent Information Management
  3. 3. Underwritten by: Today’s Speakers Peggy Winton President & CEO AIIM Jon Schupp VP of Cloud Services - Americas OpenText Host: Theresa Resek, CIP Director AIIM
  4. 4. Underwritten by: Peggy Winton President & CEO AIIM Introducing our Featured Speaker
  5. 5. Digital Transformation: 3 key organizational focus areas 1) IT processes and their modernization (58%, to give them more business agility); 2) Information Governance (42%, to make their information assets more findable, accurate, and accessible to machines); 3) Customer Experiences (39%, to increase value to customers and head off potential digital disruptors).
  6. 6. OpenText Confidential. ©2019 All Rights Reserved. 7 OpenText areas of focus User Experience Widget-based design, responsive, role- based Intelligent Automation Automate common content-centric tasks Connect content to digital business to fuel processes Information Governance Address compliance, security and privacy Cloud Content Services consumed in the cloud Digital Business & Digital Workplace
  7. 7. It’s complicated! 44% 37% 24% 34% 10% 9% Our efforts to modernize our information infrastructure are hampered by the mission-critical functions performed by our legacy systems. Accessing content across different content platforms is a major challenge for our knowledge workers. Agree or Disagree? No opinion Somewhat agree Strongly agree
  8. 8. OpenText Confidential. ©2019 All Rights Reserved. 9 Manage your information Sprawl Your Company The OpenText Cloud enables the “API economy” Your Customers A PI s A PI s OpenText Cloud
  9. 9. A single content repository? False hope! 31% 33% 23% 6% 7% 1-2 platforms 3-4 platforms 5-6 platforms 7-8 platforms more than 8 platforms Approximately how many content management platforms are currently in active use in your organization?
  10. 10. Not likely to change 13% 35% 39% 12% 2% A lot more than now More than now About the same Less than now A lot less than now How many content management platforms do you think you will have in two years?
  11. 11. OpenText Confidential. ©2019 All Rights Reserved. 1 2 94% of enterprises already use a cloud service. The hybrid world is upon us On-prem ECM Private cloud ECM for a new divisionHyperscaler of choice for corporate applications On-prem SAP Captur e (SaaS) Archiving (on-prem) Archivin g (SaaS) Success- Factors (SaaS) Workday (SaaS) Salesforce (SaaS)
  12. 12. A rising portion of critical business content (now 54%) remains OUTSIDE those content management systems  . 2018 2013 0% 2.8% 2.7% 10% 5.4% 6.8% 20% 7.6% 8.3% 30% 10.1% 12.2% 40% 10.1% 8.6% 50% 10.8% 11.6% 60% 12.7% 9.8% 70% 14.6% 13.1% 80% 12.3% 10.1% 90% 13.6% 16.9% Average % 54.4 53.5 What proportion of your unstructured content and information (excluding emails) would you say is stored in enterprise systems (ERP, HR, Finance, CRM, Project Management, LOB, etc.) INSTEAD OF in a Content Management/DM system(s) -- and is not accessible through your Content Management/DM system(s)?
  13. 13. The usual suspects! 35% 46% 41% 28% 31% 30% 35% 14% 3% hard drives on individual… department shared drives organization shared drives On-premise ECM platforms On-premise content services… Cloud-based content services… On-premise SharePoint… Cloud-based SharePoint and… Other (please specify) FromWHERE are you trying to migrate content?
  14. 14. To theCloud! 17% 20% 20% 33% 25% 40% 25% 31% 2% hard drives on individual… department shared drives organization shared drives On-premise ECM platforms On-premise content services… Cloud-based content services… On-premise SharePoint… Cloud-based SharePoint and… Other (please specify) Where are you trying to migrate contentTO?
  15. 15. OpenText Confidential. ©2019 All Rights Reserved. 1 6 • Off Cloud • Behind the Firewall • You manage, upgrade and update the software • Requires your resources and hardware • Multiple Vendor Relationships for Software Support, Application Mgmt, Infrastructure Mgt, Security & Threat Prevention, Database & OS Mgt etc. • OT Software on 3rd Party Hyperscalers • Requires Automation scripts, services from 3rd party cloud and an implementation partner. • Complex set of relationships and tooling • OT Software (Containerized) on 3rd party cloud (eg: GCP) • Tightly couples • Single Vendor relationship (OT) • Automated Deployments • GCP and OT help for migration on workloads The Path to Cloud Adoption Pattern1 Pattern 2 Pattern 3 Pattern 4 • Native Cloud applications and services • Micros-services based architecture • Self-service configuration and monitoring tools • Consumption-based model • CI/CD Automated Blue/Green Deployments Pattern 5
  16. 16. StatusofTransitionto theCloud For over 8 in 10 organizations,cloud capabilitiesare now a key partof the solution. 36% 12% 48% 4% Moving towards the cloud Moving towards on- premise Moving towards a hybrid of cloud and… Moving towards outsourcing IN GENERAL, in which direction are your organization's delivery/deployment methods for information management changing over the next 12 months?
  17. 17. OpenText Confidential. ©2019 All Rights Reserved. 1 8 OpenText Cloud – any to any business integration Leading Applications Productivity Suites Customers salesforce LoBs PartnersOn-premise Developer CSP xECM Documentu m OTMM … OpenText Cloud
  18. 18. 16% 42% 33% 9% A significant problem A problem Not a problem at all No opinion How significant a problem is this? Migrating information from on-premises repositories to cloud repositories.
  19. 19. Why? Concerns about security? Fear of loss of control of on-premises processes? Questions over dependability? Other concerns/barriers?
  20. 20. OpenText Confidential. ©2019 All Rights Reserved. 2 1 The cloud challenges Are we giving up too much control? Which workloads should move to the cloud? Are some better suited then others? The move to cloud doesn’t follow a single path. There are many patterns to consider when mapping your journey to the cloud. Which cloud is best for us? Hyperscaler, private, hybrid, all of the above? Will the cloud be secure enough for my needs? What about our compliance needs?
  21. 21. Accessvs.Control Littlehaschangedover thepastdecadeinthe tightropeactthat organizationsfeelthey mustwalkbetween supportingthebusiness andprotectingthe business. 2018 2008 1 = 100% control 1.9% 1.5% 2 11.3% 7.6% 3 19.8% 22.8% 4 31.9% 38.3% 5 23.9% 20.1% 6 9.6% 8.9% 7 = 100% access 1.7% 0.8% 4.00 3.98 On a continuum from 1 ("we're completely focused on CONTROL issues") to 7 ("we're completely focused on ACCESS issues"), where on the following scale does your organization strike this balance?
  22. 22. ToConsider: “Lift & Shift” doesn’t work Many cloud services are only used for day-to- day file sharing and not content management heavy lifting Much ECM content remains on premises – or migrated to the cloud in “private clouds” Cloud at scale isn’t a cheaper option Sometimes there’s not enough of a compelling reason
  23. 23. OpenText Confidential. ©2019 All Rights Reserved. 2 4 Gaining an information advantage with cloud Optimize existing on prem EIM applications with Enterprise Managed Services Move existing EIM workloads to the cloud to lower costs, improve agility and drive innovation. Cloud first deploying native applications and services born in the cloud. Deploy using a hyperscaler cloud (e.g. GCP) to accelerate growth and address data sovereignty and compliance requirements Integrate SaaS applications to offer efficiency and flexibility of SaaS applications to meet specific use cases Customization / Secure / Flexibility Standardization/TCO Enterprise Managed Services Enterprise Managed Services OpenText Cloud or 3rd party cloud Enterprise Managed Services OpenText Cloud Core Applications Enterprise Managed Services OT2 Services Enterprise Managed Services OpenText OT2 Platform OpenText reselling 3rd party cloud Core Applications 3rd party services
  24. 24. Options  A hybrid approach leverages the best of both worlds in what could be called a mash-up of on-prem and off- prem resources  Allows workloads and data to move between on-prem repositories and private or public clouds in a flexible and compliant way as demands, needs, and costs change  Regardless of whether the user is accessing a document in the cloud or behind the firewall, they would see the same version using the same simple, easy-to-use product across all of their devices.
  25. 25. OpenText Confidential. ©2019 All Rights Reserved. 2 6 By moving to the OpenText Cloud, Pacific Life was able to redeploy IT resources from routine operations to supporting strategic initiatives. We’re much more agile in delivering our solutions now that we’re leveraging OpenText Cloud Managed Services. We’re not dealing with the red tape internally to get servers spun up or deal with networking or storage. That’s all managed by OpenText... it’s much more efficient. OpenText hybrid customer Read the full story here: https://www.opentext.com/file_source/OpenText/Customers/en_US/PDF/pacific-life-18-en.pdf
  26. 26. OpenText Confidential. ©2019 All Rights Reserved. 2 7 Want to learn more? https://www.opentext.com/info/webinar-series
  27. 27. OpenText Confidential. ©2019 All Rights Reserved. 2 8 opentext.com twitter.com/opentext linkedin.com/company/opentext

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