[Webinar Slides] E-Signatures 101- An Introduction to Digital Transformation with Electronic Signatures
•
4 likes•1,551 views
Check out these webinar slides for an overview of of the basic terminology, concepts, and laws related to electronic signatures. Want to learn how to incorporate E-Signatures into your overall Enterprise Content Management approach? Visit: AIIM.org/ECMTraining
Recommended
Recommended
More Related Content
What's hot
What's hot (20)
Viewers also liked
Viewers also liked (20)
Similar to [Webinar Slides] E-Signatures 101- An Introduction to Digital Transformation with Electronic Signatures
Similar to [Webinar Slides] E-Signatures 101- An Introduction to Digital Transformation with Electronic Signatures (20)
More from AIIM International
More from AIIM International (20)
Recently uploaded
Recently uploaded (20)
[Webinar Slides] E-Signatures 101- An Introduction to Digital Transformation with Electronic Signatures
- 4. Underwri(en by: Presented by: Agenda § What is the difference between an electronic signature and a digital signature? § How can you prove who e-signed? § What legal and compliance requirements do we need to consider? § What do signers need in order to e-sign? § What ROI metrics have others reported? § How do we get started? What’s the cost? What’s the effort?
- 5. Underwri(en by: Presented by: Electronic Signatures What – Exactly – Are Digital Signatures? 1. Electronic Signatures § E-signatures and variaRons 2. DigiRzed Signatures § Digital representaRon of handwri(en signature (e.g., CC signature on tablet) 3. Digital Signatures § Advanced Electronic Signatures, Open Digital Signatures, Open Signatures, X.509 Signatures § Open, interoperable standard that confirms document integrity, signer idenRty, and intent 4. Document EncrypRon Digital Signatures
- 6. Underwri(en by: Presented by: Digital Signature Requirements 1. Open, standards-based technology 2. Integrated with standard directory systems (AD, others) 3. ProducRzed integraRon with: § Desktop applicaRons § ECM systems § Workflow and BPM tools § Devices § Other applicaRons 4. Can address both document-centric and data-centric signature applicaRons Digital Signatures Electronic Signatures SP WF SP +3P WF e.g. K2, Nintex Workflow BPM
- 7. Underwri(en by: Presented by: Loan Applica(on Processing Scenario (Current State) 7 ApplicationsAdjudicaitonMailRoomApplicationsProcessingGroup Incoming Application Form and Supporting Documentation (Fax) Approved? Incoming Application Form and Supporting Documentation (Mail) Enabling Technology E-mail Fax Spreadsheet E-mail Determine Processing Technician Recipient Review Account Route to Technician Manual Sorting Determine Underwriter Determine Application Type Underwriter Review of Application Applications Manager Review Wet Signature Route to Underwriter Authorized to Approve? Incoming Application Form and Supporting Documentation (E-mail) E-mail E-mail Fax E-mail Incoming Application Form and Supporting Documentation (Fax) Incoming Application Form and Supporting Documentation (Mail) Incoming Application Form and Supporting Documentation (E-mail) Incoming Application Form and Supporting Documentation (Fax) Incoming Application Form and Supporting Documentation (Mail) Incoming Application Form and Supporting Documentation (E-mail) Prepare and Deliver Documents Yes No Yes Manual Process Step Unmanaged Electronic Process Step ,(e.g. unmanaged email, fax, etc.) Managed Electronic Process Step Legend Quality Check Document(s) for legibility and sort into applications Determine Documents to Review Verify Documents are Complete
- 8. Underwri(en by: Presented by: 8 8 UnderwritingMailRoomApplicationsProcessingGroup Incoming Application Form and Supporting Documentation (Fax) Approved? Incoming Application Form and Supporting Documentation (Mail) Enabling Technology Capture Imaging/ECM Workflow Determine Processing Technician Recipient Route to Technician Scanning and Indexing Underwriting Review of Application Manager Review Electronic Signature Route to Underwriter Authorized to Approve? Incoming Application Form and Supporting Documentation (E-mail) Prepare and Deliver Documents Workflow automates the internal review-and-approval cycle, reducing the time to approve and enabling escalation if approval steps are not completed in pre- determined time windows. This ensures timely completion and minimizes the potential for late penalties. Processing technicians can access application form and supporting documents from the repository right from their desktops, saving time spent searching in paper file cabinets. Underwriters and managers can access supporting customer documents from the repository, saving time over searching through paper file cabinets, email folders, and share drives for corroborating documentation. The ability to find documentation has the potential to reduce the number of applications that have to be pended (and are thus more expensive to process). Imaging/ECM Workflow Imaging/ECM Workflow Imaging/ECM Workflow Imaging/ECM Workflow Workflow automatically determines appropriate Underwriting individual to receive application for approval, based on business rules or other criteria to balance workloads across available resources. Incoming faxes and their key fields are quality reviewed, indexed via OCR or manual keying, and invoice images are automatically routed to the correct processing technician (based on index data). Paper documents are scanned, quality reviewed, key fields are indexed via OCR or manual keying, and images are automatically routed to the correct processing technician (based on index data or load-balancing criteria). All applications are stored in the repository, where they are accessible online to downstream users in the loan application processing flow. All incoming applications received and processed centrally, which: · Reduces the time required to get incoming applications into the process from days to hours. · Saves time for technician or underwriting staff that formerly received applications and had to spend time determining where to route them. · Institutes a common, controlled process · Saves on shipping and courier costs, and reduces lag time Manual Process Step Unmanaged Electronic Process Step ,(e.g. unmanaged email, fax, etc.) Managed Electronic Process Step Legend Yes No Yes Quality Check Document(s) for legibility and sort into applications All documents, processes, and actions by underwriters and managers are logged and stored in the repository – and are thus accessible for review, appeals or audits. This reduces the time and cost of discovery and facilitates compliance. Review Account Determine Underwriter Determine Application Type Determine Documents to Review Verify Documents are Complete Loan Applica(on Processing Scenario (Future State)
- 14. Underwri(en by: Presented by: How to Evaluate Opportuni(es 1. Is the form acRve or obsolete? 2. Does the form require a signature? Can the signature be electronic or must it be ink? 3. Is the form purely for data collecRon, but has no signature or retenRon requirements? Could it be replaced by a data capture applicaRon? 4. Are they low, medium, or high volume (thousands, 10ks, or >100M per year)? 5. Is it part of a high value business process (e.g., is it part of revenue generaRng process)? 6. Does it have a significant impact on customer experience? 7. Does it meet branding standards? 8. Does it meet customer/user experience standards? 9. Is the form part of a larger set of forms or documents? Are other forms or packages involved in earlier/later steps in the process? 10. Will the form require more indexing in the back office? Is it designed for auto-recogniRon? 11. Does it require content validaRon upon receipt? 12. Are there similar forms used by other business groups within your organizaRon? 13. Is any form content common/reusable across other forms within your organizaRon?
- 15. Underwri(en by: Presented by: What Should Your Team Do? 1. Be a core team of centralized resources 2. Have enterprise scope – cross business areas 3. Secure execuRve level support 4. Have clear focus on forms usability, consistency, and currency 5. Be acRon oriented – responsible for execuRon and/or implementaRon (not just standards and guidelines) 6. Tightly align with IT for execuRon support 7. Measure your results with regular reporRng 8. Address the “3 lenses” of communicaRon: (your) product, compliance, and client experience Compliance Product Client
- 17. Underwri(en by: Presented by: Management Consulting Objective Enterprise Content Management (ECM)
- 21. Underwri(en by: Presented by: • New business processing • ePolicy delivery • eDisclosure delivery • Online memberships • Claims and appraisals • Account maintenance • Mortgage • Disclosures • Lending • Credit card applicaRons • Account openings • Deposits and payments • Treasury management • Wealth management • Internal / OperaRons Banks, Credit Unions Financial Services • Account Opening • RRSP • GICs • Mutual Funds • Financing and retail installment contracts • Payment processing & merchant contracts • Internal / Legal • HR • Procurement • InspecRons • Licensing • Field force enablement • Supply chain management • OperaRons • AccounRng • Audits Government eContrac(ng • Vendor contracts • Contract approval process • Contract award noRces • Contract modificaRons • NDAs • Service agreements • Delivery order requests Healthcare/Pharma • Purchase orders for narcoRcs / controlled substances • Consent forms • Clinical trials • Lab reports Other Insurance Companies Insurance Brokers • Real estate transacRons • Federal tax returns • Law firms / client files • Outsourced accounRng • Safety/compliance forms for truckers / transporters • New business • Renewals • Endorsements • Account openings and maintenance • Internal (accounRng, HR) E-Signature Adop(on
- 22. Underwri(en by: Presented by: Why E-Signatures? • Reduce document handling costs - faxing, scanning, imaging, courier, manual QA; storage and retrieval • Offload paperwork from service reps; reduce reliance on knowledge workers OperaRonal efficiencies & reduce costs Lower risk with error-free transacRons • Complete transac(on in one session – retail call center or online • Client never has to return paperwork due to missing signatures or data • Reduce drop-off that occurs due to process delays Be(er customer experience • Eliminate errors and any missing data or signatures through enforced business rules • Reduces risk of non-compliant documentaRon • Capture detailed audit trails demonstraRng regulatory and compliance requirements
- 23. Underwri(en by: Presented by: E-Signature Defined Authen(cate Associate Intent A(ribute act of signing to signer § User ID/PIN § Email address § Shared secret § SMS Passcode § Online ID Service (KBA) § Digital CerRficate § Graphic signature capture § Voice • Associate acRon to document and signature locaRon • Embed verifiable signature data in document and secure AffirmaRve acRon with clear purpose Apply at signature locaRon for clear intent (consumers) • Click-sign • Type name • Signature-capture
- 29. Underwri(en by: Presented by: Code once. Deploy anywhere. PRIVATE CLOUD PUBLIC CLOUD ON-PREMISES U.S. Canada U.K. Germany Australia Singapore Japan Brazil Common Plakorm Common Integra(on Framework Common User Experience Enterprise E-Signature Service Bus Scalability Easily scale across mulRple lines of business – both locally and abroad Performance Maximize system performance no ma(er what deployment type Data Compliance Meet in-country data residency requirements with global data centers Cost No upfront hardware or infrastructure. Start developing in the cloud, then deploy anywhere. Deployment Op(ons