14. “Despite the euphoria of Internet
enthusiasts and the hyped-up
selling palaver of some web
services providers, we remain
uncertain as to the long-run
substantive benefits the Internet will
bring to businesses and to
individual users.”
--AIIM Inform Magazine, April
1996
23. People. Process. Technology.
How can we
automate content
intensive,
complicated,
mission-critical
processes?
Complex, custom
and expensive
implementations.
No standard body
of knowledge;
technology
expertise lodged
in the consulting
community.
24. People. Process. Technology.
How can we
automate content
intensive,
complicated,
mission-critical
processes?
Complex, custom
and expensive
implementations.
No standard body
of knowledge;
technology
expertise lodged
in the consulting
community.
Solutions are
difficult to use and
require lots of
training, but who
cares because the
people who use it
are specialists
anyway and are
only a tiny % of our
knowledge
workers.
25. “Professionalism” in this world…
Gurus
Techies
Line of
Business
execs
Everybody Else (i.e.,
users)
ARMA = CRM
AIIM = MIT + LIT
27. People. Process. Technology.
Focus on content
intensive,
complicated,
mission-critical
processes.
IT people, it is
mission critical
that you make this
pain go away.
Complex and
custom
implementations.
AIIM introduces
standardized ECM
training and
certificates and
follows with ERM,
BPM, SharePoint,
etc.
Solutions are
difficult to use and
require lots of
training, but who
cares because the
people who use
them are
specialists and are
only a tiny % of our
knowledge
workers, anyway.
28. “Professionalism” in this world…
Gurus
Techies
Line of
Business
execs
Everybody Else (i.e.,
users)
ARMA = CRM
AIIM = MIT + LIT
PRACTITIONER
SPECIALIST
MASTER
35. CLOUD AND MOBILE
are creating an
expectation of
anywhere, anytime
access and
transforming how we
engage with customers
and employees.
CONSUMERIZATION is
transforming what users
expect from applications
and how we deliver
them.
We are now in the era of
user-centric IT.
THE INTERNET OF
THINGS is generating
massive amounts of new
data and information,
creating enormous new
challenges and
opportunities.
CONSUMERIZATION CLOUD AND MOBILE
INTERNET OF
THINGS
The Three Disrupters
38. Steven Kotler: "For the
first time in history, the
world’s leading experts
on accelerating
technology are
consistently finding
themselves too
conservative in their
predictions…"
39. Dion Hinchcliffe: “The old
days of doing it all ourselves
using traditional IT projects
are receding and even
counterproductive much of
the time.”
40. The Indicators of Accelerating Digital Disruption:
MINDSETS – MESSAGES – MONEY – MACHINES
41. MINDSETS – How Do We Look at Things?
“I’ll set up a meeting with
IT.”
“How can I do it myself?”
‘How do I control
information?”
“How do I set information
free?”
Updating legacy Rolling out apps
LIFE AT THE EDGELIFE IN THE MAINSTREAM
MINDSETS – MESSAGES – MONEY – MACHINES
42. MINDSETS – How Do We Look at Things?
“I’ll set up a meeting with
IT.”
“How can I do it myself?”
‘How do I control
information?”
“How do I set information
free?”
Updating legacy Rolling out apps
LIFE AT THE EDGELIFE IN THE MAINSTREAM
MINDSETS – MESSAGES – MONEY – MACHINES
43. MESSAGES – What Stories Do We Tell?
SHAREPOINT SLACK
TELLER DEPOSITS =
$.65 EACH
MOBILE DEPOSITS =
$.03 EACH
IT Heroes = EFFICIENCY IT Heroes = INNOVATION
LIFE AT THE EDGELIFE IN THE MAINSTREAM
MINDSETS – MESSAGES – MONEY – MACHINES
44. MESSAGES – What Stories De We Tell?
SHAREPOINT SLACK
TELLER DEPOSITS =
$.65 EACH
MOBILE DEPOSITS =
$.03 EACH
IT Heroes = EFFICIENCY IT Heroes = INNOVATION
LIFE AT THE EDGELIFE IN THE MAINSTREAM
MINDSETS – MESSAGES – MONEY – MACHINES
45. MONEY – Where Do We Spend Our Money?
GM VALUATION = $55
BILLION
UBER VALUATION = $68
BILLION
Physical -> Digital Digital -> Physical
GDP Korea = $1.3 T
FB, AMZN, AAPL, GOOG
= $1.3 T
LIFE AT THE EDGELIFE IN THE MAINSTREAM
MINDSETS – MESSAGES – MONEY – MACHINES
46. MONEY – Where Do We Spend Our Money?
GM VALUATION = $55
BILLION
UBER VALUATION = $68
BILLION
Physical -> Digital Digital -> Physical
GDP Korea = $1.3 T
FB, AMZN, AAPL, GOOG
= $1.3 T
LIFE AT THE EDGELIFE IN THE MAINSTREAM
MINDSETS – MESSAGES – MONEY – MACHINES
47. MACHINES – What Technology Are We Using?
ON-PREMISE CLOUD
PC is the LEGO MOBILE is the LEGO
Build and Develop Configure and Connect
LIFE AT THE EDGELIFE IN THE MAINSTREAM
MINDSETS – MESSAGES – MONEY – MACHINES
48. MACHINES – What Technology Are We Using?
ON-PREMISE CLOUD
PC is the LEGO MOBILE is the LEGO
Build and Develop Configure and Connect
LIFE AT THE EDGELIFE IN THE MAINSTREAM
MINDSETS – MESSAGES – MONEY – MACHINES
49. The Business Problems Created by
This Radical Disruption…
AUTOMATION
SECURITY AND
GOVERNANCE
INSIGHT
50. What is the net impact of this on
People, Process, and
Technology?
51. People. Process. Technology.
Process owners can
implement their own
solutions.
Business processes
must be appified.
Everything begins
with mobile.
52. People. Process. Technology.
Process owners can
implement their own
solutions.
Business processes
must be appified.
Everything begins
with mobile.
Configure/connect
and mobile skills
key.
End of perimeter-
based security.
Massive legacy
drag.
53. People. Process. Technology.
Process owners can
implement their own
solutions.
Business processes
must be appified.
Everything begins
with mobile.
Configure/connect
and mobile skills
key.
End of perimeter-
based security.
Massive legacy
drag.
Usability is
everything.
Even individual
users can
implement their
own solutions.
Blurring of lines
between home and
the office.
54. All of which translates into
these kinds of questions.
56. Why should
I automate
invoice
processing?
How do I
comply with
SarBox?
How good
is this
vendor’s
solution?
How can I
prove
process
integrity?
What
solution
will work
best?
Will this
vendor be
viable in 5
years?
TECHNOLOGY
PROCESS
57. Why should
I automate
invoice
processing?
How do I
comply with
SarBox?
How good
is this
vendor’s
solution?
How can I
prove
process
integrity?
Where
should I
put my
stuff?
Can work
where and
how I
want?
What
solution
will work
best?
Will this
vendor be
viable in 5
years?
Do I have
what I
need to do
my job?
PEOPLE TECHNOLOGY
PROCESS
58. Who now owns the big picture?
Who provides the adult
supervision to all of this?
59. Who acts as the translator/bridge
between
People, Process, and
Technology?