2. Intro
What is it?
Lead tools – methods you can use for the different stages of Customer Flow
experience to make sure leadership development is happening.
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How is it structured?
All the tools are divided based on the global learning environment elements. Each
tool described according to the next scheme:
• What is it;
• Why should you use this?
• Minimum standards tool should meet to ensure leadership development.
4. Individual Discovery and Reflection
Self reflection is the human
capacity of introspection. Doing
this we show our willingness to
know more about ourselves, the
fundamental nature and
purpose. This is related to
psychology of consciousness. In
AIESEC we go through this
process by the following ways.
✓ Self Assessment Tools
✓ Journaling
✓ Personal Development Plan and goal setting
5. These tools can be used to access different elements of our personalities. Online tests ad self
hosting tools can be used for the same.
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Why should you use this?
These tools should ideally be an integral part of any experience. Members fill this test at different
points in their experience. This will help members to become self aware of themselves and the
development they are having throughout the experience.
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Minimum standards:
• The points in which the tools will be used in an experience needs to be defined before the start
of the experience.
• The assessment should be done at the starting of the experience, at the middle of the
experience and at the end of the experience. If the intensity should be increased at the end of
first quarter and at the starting of last quarter if required.
Self Assessment Tools
6. Journaling is an art that allows you to capture emotions as you go
along any experience. This is a very effective method to reflect on
your experience make yourself conscious about the whole
experience and your growth.
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Why should you use this?
If you do not connect or understand your values, goals and
emotions strongly.
If you find it difficult to solve problems
If you do not have mental clarity
If you want to improve your insight and understanding
If you want to understand living
If you want to increase self-awareness.
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Minimum Standards:
Its a personal space. The use needs to be customized by yourself.
The only thing required is consistency(few times a week a least).
You need to allow journaling to mirror your emotions and mood.
Journaling
7. Personal Development Plan
and goal setting
PDP can always be used to set proper expectations about an
experience and the growth you want from it. As you go
along, you analyze if your personal goals are being
satisfied.
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Why should you use this?
This will help you to reflect on your experience and redirect if
required.
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Minimum Standards:
The personal development plan needs to be well defined
before the start of the experience.
This needs to evolve with time by using other elements like
coaching and mentoring.
8. Team Experiences
Interaction with a group of
people (min 3) with different
skills and different tasks, who
work together on a common
project, service, or goal, with
a meshing of functions and
mutual support.
✓ Team Feedback
✓ Team Building
9. Team Building
Involves a variety of activities and discussions which work to create a
climate that encourages and values the contributions' of team
members.
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Why should you use this?
Team building has been scientifically proven to positively affect team
effectiveness, when exerted with its intended purpose.
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Minimum standards
• you must start by figuring out what challenges your team faces
• there are has to be a real purpose behind your decision to do it –
for example, improving the team's problem-solving or creativity
skills
• aims for improving interpersonal relations and social interactions.
10. Team Feedback
When done in the right way and with the right intentions, feedback
communication is the avenue to performance greatness. Members have
to know what they are doing well and not so well. For them to really
hear everyone’s thoughts and suggestions on ways to improve, though,
that feedback has to be delivered carefully and frequently.
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Why should you use this?
The purpose for giving feedback is to improve the situation or
performance. It’s a very powerful tool to use during the storming phase
team going through.
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Minimum standards you should meet to make team building efficient
LEAD tool:
• Before giving feedback make sure you remind everyone why you are
doing it (boosting performance) and create comfortable environment
• Make feedback regular, both when things are going great and when
things can be improved. This is not a once-a-year or a once-every-three-
month event. While this may be the timing of formal feedback, informal,
simple feedback should be given much more often than this – perhaps
every week or even every day, depending on the situation.
• When you deliver feedback session, make sure it’s not getting into a
discussion or debate. The person who receives feedback doesn’t
respond or argue during the process.
• You need to measure whether improvement of performance happening
or not and then make adjustments as you go.
11. Learning Circles
Learning Circle is a way to organize and
honor the collective wisdom of a group,
community or tribe. This is used to empower
members using the collective wisdom in
different societal contexts.
✓ Hosted Spaces
✓ Working Groups / Summits
12. Hosted Spaces are circles where members of a
group, community or tribe come together to
discuss on certain topics.
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Why should you use this?
In this process the members go along a strong
self reflection process while aids in bringing a
collective realization about any given topic.
The host of such spaces as not necessarily the
leader of the group.
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Minimum Standards
The person hosting the spaces needs to know
the fundamentals of hosting.
Hosted Spaces
13. Working groups are spaces where we use the collective knowledge of
the group to develop, design or implement projects. The projects are
directed by the purpose and vision of the team.
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Why should you use this?
This allows a team to reconnect to the vision and purpose of the team
and create projects based on that. Every team member will have
strong ownership towards the work, hence enabling a strong team
experience.
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Minimum Standards
The team needs to be clear of a common belief and everything they
do needs to be based on the same.
The team leader needs to have the capacity of hold the process
The team leader needs to be able to diverge and converge at the right
time during the process
The team needs to set timelines and milestones for the process
Working Groups / Summits
14. Conferences and Seminars
Conference is a gathering of people
gathered to discuss, incept, design things
for a common purpose.
Seminar is a gathering of people in which
experts share their knowledge through
workshops and lectures.
✓Trainings / Simulation and Role Playing
✓External Events
✓National/ Local Conferences
✓International Conferences
15. Conferences
These spaces allow the delegates to understand the role of AIESEC and to interact with the people from
different parts of the world. They understand and comprehend different perspectives. This will help them to
stretch their thought process to a Global environment.
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These spaces allow the delegates to understand the role of AIESEC in their community and interact with
people from different background moving towards a same cause.
International Conferences
National/ Local Conferences
16. These spaces allow members to interact with the community and understand the external
relevance of his role.
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Why should you use this?
Involving membership in external events will help connect the purpose of their role on the
context of the society. This will enable a member to evolve a thought process and use the
same for organizational growth.
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Minimum Standards
The events need to be related to world issues, leadership and management
The purpose of participation in these events need to be clear
The follow up of the event should be powerful. A team leader needs to facilitate the process
of connecting the event learnings and AIESEC operations.
External Events
17. Training is a space organised to help members in increasing their skills whenever required. The content of a
training can be customised according the need of the members.
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Why should you use this?
In order the deliver a strong inner and outer journey to our customers (EPs) we require our members to have
certain skill sets. Trainings will enable you to deliver the same.
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Minimum Standards
The training need to be based on organisational sensing.
The trainings need to have well defined objectives.
The follow up mechanism for the success of the training program needs to be designed before the execution.
Team leaders need to connect the training sessions to the daily member operations.
Trainings / Simulation and Role Playing
18. Mentoring
Element of learning environment which requires one-on-one
approach to enable person’s learning and development.
✓One-to-one feedback
✓Shadowing
✓Mentoring
✓Coaching
19. A process that enables learning and development to occur and thus performance to improve.
We can distinguish performance coaching and personal coaching.
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Why should you use this?
Personal coaching is about creating a supportive and motivating environment to explore what the coachee want in
life and how he might achieve his aspirations and fulfil his needs. The coach's key role is often assisting the
coachee to maintain the motivation and commitment needed to achieve his goals.
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Performance coaching is about increasing coachee effectiveness and productivity at work. It's also closely linked
with organisational change initiatives in order to help members to accept and adapt to changes in a manner
consistent with their personal values and goals.
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Minimum standards:
- clear goals
- asking the right questions (not leading to any answer)
- listening rather then telling
- inspire action by follow up with action steps after the each session
- constant progress evaluation
Coaching
20. Long-term process of help by one person to another in making significant transitions in knowledge, work or
thinking.
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Why should you use this?
Mentoring enables an individual to follow in the path of an older and wiser member/alumni who can pass on
knowledge, experience and open doors to otherwise out-of-reach opportunities. Mentoring is not the same as
training, teaching or coaching, and a mentor doesn’t need to be a qualified trainer or an expert in the role the
mentee carries out. They need to be able to listen and ask questions that will challenge the mentee to identify the
course of action they need to take in regards to their own development.
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Minimum standards:
- clear goals
- constant constructive feedback
- mentor is a good role model
- mentor has a deep understanding of the organization
- mentor achieved professional success
- follow up
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Example of the coaching/mentoring tool - GROW model
Mentoring
21. Refers to spending a day or longer accompanying someone in their work place to observe and learn what a
particular job consists of. It can be used for transferring the specific parts of the role.
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Why should you use this?
It’s a perfect tool to use during the transition or induction for the new members when they need to acquire the new
skills.
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Minimum standards:
- Preparation and expectation setting
- actual work of the organization itself as the context for learning
- learning to occur through practice
- daily analysis and evaluation
- on-going feedback
Shadowing
22. The ideal tool to use when you want to change something in the person’s behavior or
attitude (give a “negative” feedback). If you want to reinforce it – use team feedback
instead.
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Why should you use this?
The purpose for giving feedback is to improve the situation or performance.
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Minimum standards:
• requires preparation in advance with structuring bullet points you want to proceed with
• clear communication of what person does or doesn’t do has effects in the workplace/team
• communication without strong emotions behind
• frequency (min once a month during the team meeting)
• focused on the outcome(what you want to change and when )
One-to-one feedback
23. Virtual spaces
A navigable visual digital environment.
✓A blog/ Facebook Groups
✓Resource Hub
✓Newsletters
✓Webinar
24. An online event that is hosted by an organization/company and
broadcast to a select group of individuals through their computers
via the Internet. The meeting can be a presentation, discussion,
demonstration or instructional session. Participants can view
documents and applications via their computers, while shared audio
allows for presentation and discussion.
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Why should you use this?
You can use it for showcasing leadership development experience or
delivering specific topic connected with leadership development or
world issues. Webinars can as well be used as OPS/IPS delivery tool
in case no off-line possibility.
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Minimum standards:
• including interactive elements - the ability to give, receive and
discuss information
• clear objectives and follow up mechanism
• generating action
Webinar
25. Is a regularly distributed publication that is generally about one main topic
of interest to its subscribers.
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Why should you use this?
You can use newsletter as the LEAD tool by reinforcing behavior/attitude
you want to build by including personal development information, videos to
inspire certain behavior or attitude, build certain skill. It can be as well
source of communication with the EPs before, after and during exchange.
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Minimum standards:
• space for self-reflection
• space for action generation
Newsletters
26. Resource Hub
A unique gathering of documents, reports, publications and
other materials about related topic or issue. Can be used
for self-education & self-reflection.
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Blog/ facebook groups
A type of websites, usually maintained by an individual
with regular entries of commentary, descriptions of events,
or other material such as graphics or video.
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Why should you use this?
Can be used as LEAD tool for the member/EP to showcase
personal experience and values, journaling, provoke
discussions and engage others with the topic/issue.
Recommended to use for people who want to strengthen
self-expression and communication skills.
Resource Hub/ Blog/ Facebook Groups
