course materials

1. Step 1: Define the problem. Review the Outcomes Box in the Organizing
Framework
Step 1: Define the problem.Review the Outcomes Box in the Organizing Framework at the
end of the chapters to help you identify the important problem(s) in this case. Remember
that a problem is defined as a gap between what you desire and what is happening.What is
happening now and what should be happening?Include all three levels in your discussion:
individual, group/team, and organizational.If one problem is more important or relevant
than the others, identify it and focus on it for Steps 2 and 3 discussions.The key players in
the case all have a different perspective regarding the problem that you have identified.
When defining the problem, identify which key player’s perspective you are using to
approach the problem.Use Case details to determine the key problem(s). Do not assume or
create problems that are not included in the case.Ask yourself why you identified an item as
a problem and use concepts from this chapter to support your discussion.Step 2: Identify
the causes of the problem(s).Once you have defined the problem, review the Inputs and
Processes boxes in the Organizing framework to begin identifying the causes of the
problems that you have identified.Review the Person and Situation factors in the Inputs box
and decide how people or situations in the case contributed to the problem.Person factors
can include, for example, personality, values, or needs.The situation factors can include
competition, regulators, and leadership. You must explain why each factor you select is a
cause of the problem. Did a particular policy or practice play a role in causing the
problem?After identifying the person and situation factors that contributed to the problem,
review the Processes box in the Organizing frameworks at the end of the chapters to
determine if an individual, group/team, or organizational level process caused the
problem.Ask yourself why you believe that the process contributed to the problem and be
sure to support your discussion with concepts from the chapters in the text.Step 3: Make
your recommendations for solving the problem. Based on the causes identified in Step 2,
what are your best recommendations?Be sure to consider the Organizing Framework—
both person and situation factors—as well as processes at the three different levels
(individual, team, and organizational). Feel free to review the framework from any of the
chapters.Develop an action plan for implementing your recommendations, and discuss the
specific steps in the action plan. Be sure your recommendations are related to the causes
that you identified for the problem and that their implementation helps resolve the
problem.NOTES:This case goes with Ch. 6 on performance management. When thinking and

2. writing about this case you MUST utilize concepts from Ch 6. Especially when thinking
about decisions/policies made by the organization/management and how that influences
their employees’ actions.Include all three levels of the organization in your step 1
discussion: individual level (employees), group level (the bank branches), organization level
(the top management team and organizational decisions).When thinking about person
factors, situation factors, processes, ect., look at the Organizing Framework to get an idea
for what OB topics are in play in the case – focusing on those we have covered in class so far
(Chapters 1-5). The organizing framework for the entire course content is on page 32 and
the framework for Ch 6 is on page 246.Writing style tip – write in shorter paragraphs to
group your thoughts and focus your writing. Each step (which should be a full page of
writing) should be separated into 2-3 paragraphs. For example, in step 2, one paragraph
could discuss person factors, one on situation factors, and one on the process that
contributed to the problem. (FYI you don’t have to organize it this way, but that may be a
logical way to do so).Final note: general info about Wells Fargo and their incentive scandal
that is not found in the case study pdf (this is information from Wikipedia, ChatGPT, ect)
will NOT be helpful to your writing as it does not reflect course related concepts. Remember
the key point of this assignment is to think critically and analyze the case utilizing OB
concepts.