Root Cause Analysis (RCA) is a methodology for finding and correcting the most important reasons for performance problems. It is different from troubleshooting and problem-solving as these disciplines typically seek solutions to specific difficulties, whereas RCA is directed at underlying issues. Root Cause Analysis (RCA) is designed to provide the participant with the knowledge, skills and tools to begin the process of root cause assessment using selection methods and tools to complete an exploration of factors contributing to an incident. Loss-producing events may have multiple causes and require a comprehensive approach to finding ways to break the chain of causation. Participants will gain the ability to use RCA tools to identify potential problems and issues, complete an analysis, and effectively communicate results and recommendations for action planning. BENEFITs: Course participants will be able to : - Develop and implement a structured incident investigations program - Initiate and conduct an investigation - Apply causal factor and root cause analysis for investigating process and non-process incidents - Develop appropriate recommendations to address root causes at various levels to avoid future incidents - Learn how to structure reports - Practise your new skills via actual industry examples and workshops Who should attend: Vice Presidents, Directors, General Managers, Safety Managers, Supervisors and Engineers, HSE Professionals and Safety Auditors, Site/Plant/Factory/Operations Managers, Maintenance Engineers and Managers, Process Reliability & Quality Control Staff, Facilities Management & Training Managers For full details, kindly download the PDF brochure or contact kris@360bsi.com

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YOUR INTERNATIONAL
COURSE FACILITATOR
Dr. Daniel J. Moran
Ph.D, BCBA-D
Senior Vice-President
QualitySafetyEdge
Dr. Moran has been applying the behavioral sciences to
improve the work settings & environments for individuals
for over 20 years. He began his career as an electrician and
commercial roofer, and was promoted to several leadership
positions in service delivery organizations.
Dr. Moran was also a university professor for 10 year before
embarking on a career aimed to improve quality,
performance, and safety in major companies. His first
safety consulting endeavor was given the Psychologically
Healthy Workplace Award by the American Psychological
Association. He has installed successful BBS processes in
many industrial settings, including companies that have
high turnover rates due to migrating workers. Dr. Moran
has established safety processes in paper mills, oil fields,
manufacturing plants, power plants, and hospitals.
Daniel has published several books and articles about
changing behavior, and his next publication, Building
Safety Commitment, will be available in April 2013. He has
given keynote addresses and invited presentations to the
OSHA Oil & Gas Conference, the Behavior Safety Now
conference, and the American Society of Safety Engineers
Leadership Conference.
Dr. Moran not only trains frontline workers, but also
performs executive coaching for CEOs and supervisors. He
has held numerous elected positions in the field of
behavioral science. In addition, he has appeared on-screen
talent for several television shows on the Discovery
Channel, Animal Planet, The Learning Channel, and the
Oprah Winfrey Network.
Professional Qualifications:
• Ph.D. Psychology, Hofstra University
• Board Certified Behavior Analyst
• Licensed Clinical Psychologist
• Member of American Society of Safety Engineers (ASSE)
• Member of Organizational Behavior Management
Network
“Dr. D.J. Moran has clearly distinguished himself in the field of safety.
Workers, managers, and leadership can all benefit through the
practical application of Dr. Moran’s safety training.”
- Deb Smith, Director of Quality and Training, The Horton Group
“I have been through a lot of safety training in my 22-year career and Dr.
Moran’s training really hits home.”
- Ed Bahr, Safety Director, Boise Inc., Alabama Operations
“I hhave bbeen tthhrou hgh a ll tot off saffetty tr
M ’ t i i ll hit h ”
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Latest TESTIMONIALS
Course participants will be able to :
• Develop and implement a structured incident investigations program
• Initiate and conduct an investigation
• Apply causal factor and root cause analysis for investigating process and
non-process incidents
• Develop appropriate recommendations to address root causes at various
levels to avoid future incidents
• Learn how to structure reports
• Practise your new skills via actual industry examples and workshops
BENEFITS OF ATTENDING
Root Cause Analysis (RCA) is a methodology for finding and correcting the most
important reasons for performance problems.It is different from troubleshooting and
problem-solving as these disciplines typically seek solutions to specific difficulties,
whereas RCA is directed at underlying issues.
Root Cause Analysis (RCA) is designed to provide the participant with the knowledge,
skills and tools to begin the process of root cause assessment using selection
methods and tools to complete an exploration of factors contributing to an incident.
Loss-producing events may have multiple causes and require a comprehensive
approach to finding ways to break the chain of causation. Participants will gain the
ability to use RCA tools to identify potential problems and issues, complete an
analysis, and effectively communicate results and recommendations for action
planning.
WHAT IS ROOT CAUSE ANALYSIS (RCA)?
COURSE OVERVIEW
Tel: +6016 3326 360 Fax: +603 9205 7779 kris@360bsigroup.com
ROOT CAUSE
ANALYSIS
18 - 19 SEPTEMBER 2013
JAKARTA
INDONESIA
22 - 23 SEPTEMBER 2013
DUBAI
UNITED ARAB EMIRATES
SAFETY
SERIES

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WHO SHOULD ATTEND
Vice Presidents, Directors, General Managers
Safety Managers, Supervisors and Engineers
HSE Professionals and Safety Auditors
Site/Plant/Factory/Operations Managers
Maintenance Engineers and Managers
Process Reliability & Quality Control Staff
Facilities Management & Training Managers
WHY THIS EVENT
This workshop has been designed for those who
are expected to conduct root cause analyses in
the workplace.
You will develop an understanding of different
investigative methods, each method with its
own advantages and disadvantages. Which one
is right for your organization?
This interactive course will also provide you with
new skills critical to the management of safety
and other business activities such as quality and
productivity.
The combination of interactive presentations,
hands-on exercises and open discussion groups
along with real case studies, ensures you will
obtain maximum value from attending.
Data Gathering
Root cause analysis requires evidence and empirical support. In this
module, participants learn:
- How to utilize:
* Reports, inspections, & maintenance logs
* Quality & regulatory reports
- How to conduct interviews
- How to collect loss, injury, and damage data
Analyzing Data
The value of data analysis depends on the organization’s question. In this
module, participants learn not only how to create, but to capitalize on:
- Pareto Diagrams
- Trend Charts
- Process Flow Charts
Managing the Process
Root Cause Analysis is not just a rear-view mirror approach for
documentation, but rather a vital procedure for ensuring safety is
improved in an organization. In this module, participants learn:
- Report writing and recommendation development
- How to assure implementation of recommendations
- How to assess unintended consequences
Case Studies
DAY2
What is Root Cause Analysis?
Participants learn basic information about the definition and importance
of a Root Cause Analysis:
- Perspectives on Root Cause Analysis
- Uses of Root Cause Analysis in Safety, Quality, & Operations
- Understanding the scope & potential limitations of RCA
- Mental Models – System vs. Linear Thinking
* The interaction between Goals, Environment, Technology, Task,
Human Factors & Social Structure
* Organizational culture and Root Cause
* Safety Management System and Root Cause
Root Cause Analysis Tools
Participants will learn to implement:
- Flow charts
- The Five Whys
- Fishbone Diagrams
- Job Hazard Analysis
- Failure Mode and Effects Analysis
- Power Analysis
Identifying Problems and Issues
Oftentimes, members of an organization want to reduce quality and
safety problems, but do not know how to define what the problems are.
Participants learn:
- Problem Statements –“What is a problem?”
- High Risk and Hazards - Prioritizing
- Human error potential – Latent vs. Active errors
- Pre-loss vs. post-loss issues
Case Studies
DAY1
COURSE
CONTENT
COURSE SCHEDULE
8.00
8.30
10.30 - 11.00
12.30 - 13.30
15.00 - 15.30
16.30
Registration & Coffee/Tea
Workshop commences
Morning coffee/tea
Lunch
Afternoon coffee/tea
End of day

3. PAYMENT DETAILSFEES (please tick as appropriate)
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Thank you for your registration!
* Save up to 50% for In-house Training program
Payment is required within 5 days upon receipt of
the invoice.
All payments must be received prior to the event date
Hotel Contact Details:
OTHER RELATED PUBLIC COURSES
Job Safety & Risk Assessment
Emergency Response Management
Successful Safety Leadership
Emergency Dispatch & Control Center Operations
Fire Prevention and Hazard Analysis
Behavioral Based Safety & Leadership
Hazard Identification, Risk Assessment and Risk Control
360 BSI is passionate about providing strategic safety
programs and high potential training solutions across the
region to build personal competencies and organizational
capability.
You will receive practical training from a professionally
qualified educator with over twenty years of teaching and
training experience.
Please feel free to mix-and-match topics from the areas listed
below to get the right training content for your staff. Other
topics may be available upon request.
IN-HOUSE TRAINING
Fax: +603 9205 7779
Tel: +603 9205 7772
Mobile: +6016 3326 360
Email: kris@360bsigroup.com
REGISTRATION FORM
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DELEGATES
AUTHORIZATION
(This form is invalid without a signature)
Name :
Job Title :
Email :
( )Tel :
Organization :
Address :
Signature : Date: / /
USD 8,500- Special for Group of 5
USD 5,400- Special for Group of 3
USD 1,995 per delegate
Bank transfer:
360 BSI MIDDLE EAST LIMITED
Abu Dhabi Commercial Bank
Dubai Mall Branch, P.O.Box 49124 Dubai, U.A.E
Account No: 10065721319001
Swift No: ADCBAEAAXXX
IBAN No: AE780030010065721319001
The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable
the client has to ensure that the taxes are paid on top of the investment fee paid for the course.
Compliance with the local tax laws is the responsibility of the client.
22 - 23 SEPTEMBER 2013: DUBAI, UAE
18 - 19 SEPTEMBER 2013: JAKARTA, INDONESIA
Pullman Jakarta Central Park
Jl. Let. Jend. S. Parman Kav. 28, Jakarta 11470, Indonesia
Tel. +62 21 29 20 00 88 or Fax. +62 21 29 20 00 99
Radisson BLU Hotel, Dubai Deira Creek
Baniyas Road, P.O. Box 476, Dubai, UAE
Telephone: +971 4 2057105 Fax: +971 4 2234698
18 - 19 SEPTEMBER 2013
JAKARTA
22 - 23 SEPTEMBER 2013
DUBAI
Substitutions are welcome at any time. Please notify us at
least 2 working days prior to the event. All cancellations will
carry a 10% cancellation fee, once a registration form is
received. All cancellations must be in writing by fax or email
at least 2 weeks before the event date. Cancellations with
less than 2 weeks prior to the event date carry a 100% liability.
However, course materials will still be couriered to you.
General Information:
Registrations close ONE (1) week before the training dates.
The fees cover lunch, tea breaks, materials and certificate.
Official confirmation will be sent, once registration has been
received.
Participants will need to arrange their own accommodation.
Attire: Smart Casual
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Cancellations/Substitutions
360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.©
ROOT CAUSE
ANALYSIS