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Dashboards & Wallboards ..
Deliver Personalized Information to Every Screen
Contact Center Solutions .. #CCTR
Create an unlimited number of
views for mobile devices, PCs,
and large TV screens to reach
both remote and local users.
Keep managers informed, giving
them the ability to take action
quickly anytime and anywhere
using data from multiple sources
..
Dashboards
& Wallboards ..
Contact Center Solutions .. #CCTR
Wide
Content
Support
Ready
for
Now
Unlimited
#
of
Layouts
Contacts
Follow Us .. @2Ring4UC
KPIs / Metrics
··
Build layouts using any of the 250+ available metrics. If a KPI
(Key Performance Indicator) is not on the list, you can use the
derived KPI feature to mix & match different KPI calculations
to build the desired formula. For each KPI, it is also possible
to define three value ranges (good, neutral, and bad) based
on which the KPI can then deliver alerts and notifications ..
Business Units
··
It is possible to create multiple business
units (tenants). Every team has autonomy
and gets to manage its own KPIs, grids, and
layouts. If needed, it is easy to share already
created resources with other business units
or provide access to existing layouts for
viewing by other users (without having
to enter user credentials) ..
No Limits
··
With support for an unlimited # of layouts,
create the right set of data for every group
of users / viewers. Layouts can also be
configured into a sequence, and thus flip
from one screen to the next automatically ..
Made for @CiscoCC
··
2Ring Dashboards & Wallboards (DW) are tested for
compatibility against the latest Cisco Unified Contact
Center Express & Enterprise releases (v11.x and v12.x).
The solution can also co-reside on BE6K and BE7K. The
following connectors are currently available out of the box:
Express (UCCX), Enterprise (UCCE – including Packaged),
Cisco WebEx CC, Genesys PureEngage & PureCloud, Amazon
Connect, Cisco Unity, Cisco CUCM, ServiceNow, Salesforce,
and UpstreamWorks ..
Alerting
··
Thresholds can be set for
any of the KPIs and grids.
Decide what the triggering
thresholds should be and
have the KPIs change color,
blink, play audible alerts
(soundsor even custom
voice recordings), send out
an email or a text message* ..
Drag & Drop to DIY
··
Forget about contacting your IT department
to modify a wallboard. Simply do it yourself
without hassle. Give it a try in our cloud demo
environment, and see how user-friendly and
convenient our Dashboards & Wallboards are.
Request access at www.2Ring.com/DWtrial ..
Mobile Friendly
··
To see what’s happening, all you need is a
browser – there’s no need to install a device
specific app. The solution supports default
browsers on all major mobile devices: iOS,
Android, and Windows. This literally allows
you to take your wallboards with you anywhere
and have them at your disposal at any time ..
Notification Service
··
Post information from 2Ring Dashboards & Wallboards
(DW) to external systems such as email, SMS* or other
3rd party SW solutions or Collaboration Software like Cisco
WebEx (Rooms or Spaces), Microsoft Teams, Slack, and/
or Discord. The service checks rules defined by conditions,
and if a rule condition is met it passes the information via
the appropriate channel to the corresponding system. Out
of the box, the Notification Service sends email notifications
around KPI values and calls 3rd party web services to push
KPI notifications. In short, this notification service enables
integrations of DW with services such as Node-RED,
and many 3rd party text messaging services* ..
2Ring .. EMEAR
address	 Galvaniho 15/C
	 821 04 Bratislava
	 Slovak Republic
phone	 +421 (2) 5822 4550
fax	 +421 (2) 5822 4850
email	 info@2Ring.com
more info	 www.2Ring.com/DW
	 www.2Ring.com/DWtrial
Cisco, the Cisco logo, and Cisco Systems
are trademarks or registered trademarks
of Cisco Systems, Inc. and/or its affiliates
in the United States and certain other
countries.
©2020 .. 2Ring
Note: Please check product documenta-
tion for details. Some of the features
described in this datasheet might require
the Enhanced or Premium Bundle
of 2Ring Gadgets for Cisco Finesse.
Solution Partner
* Alerts via SMS/Texting require integration with a 3rd
party texting service – API account/credentials must be provided by the Client ..
2Ring .. Americas + APAC
address	 2Ring America, Inc.
	 3626 Fair Oaks Blvd. Suite 100
	 Sacramento, CA 95864
	USA
phone	 (916) 426-3790
fax	 (916) 426-3791
email	 info-us@2Ring.com
External KPIs
··
Go beyond delivering up-to-date information about your contact
center (UCC Express, Enterprise, Packaged, WebEx CC). Add
business-relevant information from CUCM (Communications
Manager / CallManager — display real-time data about hunt
groups or show the state of an agent’s personal or backline
next to the ACD line), Cisco Unity (number of voicemails waiting
to be handled), your ERP or CRM (Salesforce dashboards)
or even data from your service desk systems (ServiceNow).
You can use either an existing connector from 2Ring, reuse
available web-based reports provided by your ERP/CRM/
Service. Desk system, or develop a custom connector by
following the guidelines in our developers guide ..
Grids / Tables
··
Grids provide real-time data
in a tabular format. These
types of views are ideal
for displaying statistics
for a list of agents, queues,
or campaigns. Agent grids
show the current agent state
for handling calls,emails, and/
or chats as well as many
individual performance
metrics. Queue grids provide
CSQ/PQ/Skill group statistics
such as Calls Waiting, Calls
Handled, Calls Abandoned,
Service Level, and many
more. Campaign grids
deliver up-to-date information
on campaigns’ progress:
Calls Attempted, Calls with
No Answer, Callback Count,
etc. All grids can be filtered
and sorted by any of the
columns (visible or not)
to show, for example, the top
10 or bottom 10 performers ..
External Content
··
On top of all the real-time and precise data,
enrich your wallboards with web-based content,
social media feeds (Twitter, Facebook), pictures,
stock data, the current weather or weather
forecast, PDF files (PowerPoint slides), YouTube
videos (including live streams), and more ..
Finesse Ready
··
Add 2Ring Gadgets for Cisco Finesse,
and agents will be able to view any of the
wallboard layouts inside of Cisco Finesse,
and receive toast alerts with real-time data.
Supervisors will be able to send messages
to wallboard marquees straight from within
Cisco Finesse ..

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2Ring Dashboards & Wallboards Datasheet

  • 1. Dashboards & Wallboards .. Deliver Personalized Information to Every Screen Contact Center Solutions .. #CCTR
  • 2. Create an unlimited number of views for mobile devices, PCs, and large TV screens to reach both remote and local users. Keep managers informed, giving them the ability to take action quickly anytime and anywhere using data from multiple sources .. Dashboards & Wallboards .. Contact Center Solutions .. #CCTR Wide Content Support Ready for Now Unlimited # of Layouts Contacts Follow Us .. @2Ring4UC KPIs / Metrics ·· Build layouts using any of the 250+ available metrics. If a KPI (Key Performance Indicator) is not on the list, you can use the derived KPI feature to mix & match different KPI calculations to build the desired formula. For each KPI, it is also possible to define three value ranges (good, neutral, and bad) based on which the KPI can then deliver alerts and notifications .. Business Units ·· It is possible to create multiple business units (tenants). Every team has autonomy and gets to manage its own KPIs, grids, and layouts. If needed, it is easy to share already created resources with other business units or provide access to existing layouts for viewing by other users (without having to enter user credentials) .. No Limits ·· With support for an unlimited # of layouts, create the right set of data for every group of users / viewers. Layouts can also be configured into a sequence, and thus flip from one screen to the next automatically .. Made for @CiscoCC ·· 2Ring Dashboards & Wallboards (DW) are tested for compatibility against the latest Cisco Unified Contact Center Express & Enterprise releases (v11.x and v12.x). The solution can also co-reside on BE6K and BE7K. The following connectors are currently available out of the box: Express (UCCX), Enterprise (UCCE – including Packaged), Cisco WebEx CC, Genesys PureEngage & PureCloud, Amazon Connect, Cisco Unity, Cisco CUCM, ServiceNow, Salesforce, and UpstreamWorks .. Alerting ·· Thresholds can be set for any of the KPIs and grids. Decide what the triggering thresholds should be and have the KPIs change color, blink, play audible alerts (soundsor even custom voice recordings), send out an email or a text message* .. Drag & Drop to DIY ·· Forget about contacting your IT department to modify a wallboard. Simply do it yourself without hassle. Give it a try in our cloud demo environment, and see how user-friendly and convenient our Dashboards & Wallboards are. Request access at www.2Ring.com/DWtrial .. Mobile Friendly ·· To see what’s happening, all you need is a browser – there’s no need to install a device specific app. The solution supports default browsers on all major mobile devices: iOS, Android, and Windows. This literally allows you to take your wallboards with you anywhere and have them at your disposal at any time .. Notification Service ·· Post information from 2Ring Dashboards & Wallboards (DW) to external systems such as email, SMS* or other 3rd party SW solutions or Collaboration Software like Cisco WebEx (Rooms or Spaces), Microsoft Teams, Slack, and/ or Discord. The service checks rules defined by conditions, and if a rule condition is met it passes the information via the appropriate channel to the corresponding system. Out of the box, the Notification Service sends email notifications around KPI values and calls 3rd party web services to push KPI notifications. In short, this notification service enables integrations of DW with services such as Node-RED, and many 3rd party text messaging services* .. 2Ring .. EMEAR address Galvaniho 15/C 821 04 Bratislava Slovak Republic phone +421 (2) 5822 4550 fax +421 (2) 5822 4850 email info@2Ring.com more info www.2Ring.com/DW www.2Ring.com/DWtrial Cisco, the Cisco logo, and Cisco Systems are trademarks or registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. ©2020 .. 2Ring Note: Please check product documenta- tion for details. Some of the features described in this datasheet might require the Enhanced or Premium Bundle of 2Ring Gadgets for Cisco Finesse. Solution Partner * Alerts via SMS/Texting require integration with a 3rd party texting service – API account/credentials must be provided by the Client .. 2Ring .. Americas + APAC address 2Ring America, Inc. 3626 Fair Oaks Blvd. Suite 100 Sacramento, CA 95864 USA phone (916) 426-3790 fax (916) 426-3791 email info-us@2Ring.com External KPIs ·· Go beyond delivering up-to-date information about your contact center (UCC Express, Enterprise, Packaged, WebEx CC). Add business-relevant information from CUCM (Communications Manager / CallManager — display real-time data about hunt groups or show the state of an agent’s personal or backline next to the ACD line), Cisco Unity (number of voicemails waiting to be handled), your ERP or CRM (Salesforce dashboards) or even data from your service desk systems (ServiceNow). You can use either an existing connector from 2Ring, reuse available web-based reports provided by your ERP/CRM/ Service. Desk system, or develop a custom connector by following the guidelines in our developers guide .. Grids / Tables ·· Grids provide real-time data in a tabular format. These types of views are ideal for displaying statistics for a list of agents, queues, or campaigns. Agent grids show the current agent state for handling calls,emails, and/ or chats as well as many individual performance metrics. Queue grids provide CSQ/PQ/Skill group statistics such as Calls Waiting, Calls Handled, Calls Abandoned, Service Level, and many more. Campaign grids deliver up-to-date information on campaigns’ progress: Calls Attempted, Calls with No Answer, Callback Count, etc. All grids can be filtered and sorted by any of the columns (visible or not) to show, for example, the top 10 or bottom 10 performers .. External Content ·· On top of all the real-time and precise data, enrich your wallboards with web-based content, social media feeds (Twitter, Facebook), pictures, stock data, the current weather or weather forecast, PDF files (PowerPoint slides), YouTube videos (including live streams), and more .. Finesse Ready ·· Add 2Ring Gadgets for Cisco Finesse, and agents will be able to view any of the wallboard layouts inside of Cisco Finesse, and receive toast alerts with real-time data. Supervisors will be able to send messages to wallboard marquees straight from within Cisco Finesse ..