1. 4 REASONS
WHY STADIUM MANAGERS ARE STRESSED
(& HOW YOU CAN FIX IT)

2. EVERY DAY IS AN
OPPORTUNE TIME
FOR REFLECTION.

3. As a stadium
manager, the
demands of
your boss,
staff, and
guests all add
up quickly
and bring on
lots of stress.

4. To improve, you need to
identify the challenges
your team faces, the
current weaknesses of
your operation, and the
outcomes as a result of
everyone’s performance.

5. What is the
underlying
cause of your
stress? What is
the effect of
this pressure?

6. and most
importantly...
how can
you fix it?

7. The weaknesses in
your operation
can be moved in a
new direction once
you look at it with
a fresh perspective.

8. You can put your
operation firmly on a
course to achieve your
goals and say goodbye
to your stress.

9. Imagine it this way...

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11. All information
organized from all
departments to
execute on game day,
before, during and
after the game.
1

12. Stay on or
below
budget.2

13. Your guests
have a seamless
experience where
nothing happens.3

14. Exceeding guest
expectations. You want
to give your guests
more than just delivering
on wheelchair or
transportation requests.4

15. We’ve determined
four things
you should have
in place that’ll get
you there and
reduce your
stress significantly.

16. If you do these
four things for
every event you
oversee, all the
time, and forever
until the end of
time, you’ll be a
proactive leader!

17. awareness

18. Increased awareness affords you
and your staff the ability to
respond to one more incident, in a
little less time. Trust us. You need
all the extra time you can get.

19. Give your team the
ability to log
into a web-based
system from any
location. Team
members can then
simultaneously
enter and update
incidents for all
your staff to see
in real time.

20. Have a system that
allows your staff to
enter data in an
off-line environment
for future upload,
syncing as soon as
Wi-Fi is available. Now
your team knows what’s
happening and when
ensuring all
issues are being
handled promptly
keeping your guests
and staff safe.

21. communication

22. Closing the communication gap
during your event is the cement that
brings all your documentation and
data into practice.

23. Creating an easy-to-learn set of
communication procedures that
include mobile apps, automatic
alerts and notifications give you a
painless and manageable way to
train staff too.

24. Automate
information
to empower
your employees
and watch
communication
among team
members excel.

25. documentation

26. THIS IS the only thing that will provide
you and your risk management team with
incident liability defense. Let's face it; you
never know when you will need it, and so
you must document every incident every
time with all of the details.

27. Eliminate illegible
handwritten notes
and replace them
with secure
historical digital
records. With
digital records,
changes are
tracked, so you
know who wrote
what and when
changes to the
record were made.

28. The key to
gaining accurate
documentation is to
create a system that
allows your staff to
record information
at the same time
that they are
performing their job.

29. analysis

30. Use ANALYTICS to improve your
processes and strengthen your
protocols. IT gives you the insight
into your operation so you can
enhance every event.

31. Response times influence every area of
your operation. Faster response minimizes
short term and long term impact of
incidents occurring during your events.
So when you see a pattern, you’ll
be ready and better prepared for it.

32. Now once you have the
data, you can analyze it
and communicate it to
your team. That way,
when it’s event time
everyone is better aware
of what is happening.

33. Remember,
you can’t
communicate what
you don’t know.
You can’t know
what you haven’t
analyzed. You can’t
analyze what you
don’t document.

34. Make your operation
proactive. Document it.
Analyze it. Communicate
it. Be Aware of it. All of it.

35. ISS 24/7, the nation’s leader in facility management and text
messaging communication software for the world’s greatest
properties, provides innovative technology to increase efficiency
and effectiveness of facility operations. ISS 24/7 offers software
for incident management, maintenance management, text
messaging, inspections, credentialing, and lost and found.
ISS 24/7 provides ISS 24/7 Command Post (the “Technology”).
The Technology is a web-based system designed to enhance
the situational awareness, safety, and security for sporting and
entertainment events, security operations and property
management organizations.
PROACTIVE OPERATIONS FOR THE
WORLD’S GREATEST PROPERTIES
Readers interested in learning more
about the suite of services for ISS 24/7
should visit ISS247.com.
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