1. 1cloudstar SOLUTIONS
CLOUDTRACK
SIMPLY, CLOUD TRANSFORMATION
INCREASE BUSINESS
OPERATIONS EFFICIENCY
AND DRIVE CONTINUOUS
IMPROVEMENT, WHILST
EASING THE BURDEN ON
YOUR IT STAFF
Driving IT Investment Value
IT organizations require greater flexibility to meet variable demands from the business, and the exper-tise
to successfully manage transformational initiatives and keep pace with advancing technologies.
1cloudstar Managed Infrastructure as a Service (IAAS) delivers the insights and expertise you need with
IT management solutions that raise the bar on your current operations, enable your transformation
journey, and ensure that you gain the most value and performance from your information infrastruc-ture.
Our total commitment to a superior client experience drives exceptional execution, predictable
costs, and performance backed by service-level guarantees.
Operational Excellence
As a provider of best-in-class information management solutions, 1cloudstar offers comprehensive
services for managing and mitigating the operational risks of moving to the public cloud and addresses
the enterprise requirements for security, control and ease of integration. Anchored on 1cloudstar
technology and delivered by 1cloudstar technology experts, 1cloudstar enables small businesses,
software developers, web design agencies and large enterprises to migrate and scale mission-critical
applications in the cloud with the hands-on support of an experienced team of cloud professionals.
1cloudstar's comprehensive management solutions are backed by an ITIL-aligned delivery system
optimized for 1cloudstar technologies; enable visibility into cloud infrastructure health, event logging,
and usage information via a proprietary 1cloudstar online user portal; and provide seamless and
customized account coverage through dedicated resources and access to a virtual service delivery
model.
Our flexible consumption model allows services to be compiled to meet your specific needs, with
predictable costs based on what services are used, and the ability to scale up or down based on
application and business priorities. Capacity management, customized service catalogs, tiered support
models, and scalable usage billing are all designed, implemented, and managed to flexibly meet your
business requirements on demand.
Managed IAAS Specialists
Our exclusive focus on managed IAAS has allowed us to constantly improve an already highly special-ized
group of people, systems and tools managing mission-critical cloud environments. With extensive
expertise in designing and archtictecting cloud solutions, it’s easy to see why 1cloudstar is one of the
fastest growing clouds services firms.
AT A GLANCE
§ Comprehensive management services
§ Documented ITIL-based operational
standards
§ Performance underpinned by service-level
guarantees and committed outcomes
§ Consumption-based models for more
flexibility and effective cost management
§ Seamless coverage through a global delivery
network
§ Collaborative governance model
§ Proprietary and secure portal for total
operational transparency
Application Server Storage Database Server Security
Real Time
Monitoring
10 Anson Road
Unit #26-04 26th Floor
International Plaza
Singapore 079903
1cloudstar ©2014 1cloudstar Pte Ltd. All rights reserved.
Singapore
Disaster Recovery
Fixed fee model
Remote / onsite service
Real time altering
24x7 Response

2. 1cloudstar CloudTrack
Our managed CloudTrack services are designed to ensure maximum uptime and relieve Enterprise IT
staff from the day-to-day maintenance of their cloud environment. By utilizing our managed services,
Enterprises can deploy their internal resources to focus on their business and let our team manage the
cloud environment. Our managed approach means we provide highly specialized technologies and
capabilities when delivering these services:
The CloudTrack approach to managed services involves customizing, implementing, and monitoring an
outsourced solution molded to each customer’s business and strategic IT objectives.
Focus Areas
Assessment & Implementation Gather the requirements on the technology stack which includes the
layers of components of services that are used to provide a software solution or application.
Infrastructure Maintenance Ensures application infrastructure availability through routine maintenance
activities which will be documented.
Problem Management Policies and procedures, incident workflows, escalation path and procedures,
communication and reporting processes are designed to achieve the level of support guaranteed.
Performance Management Proactively evaluate, identify and recommend changes to improve security,
availability or performance and provide monthly performance reports for capacity planning and trend
analysis.
Change Management Recommend procedures to execute a subscriber authorized project change,
provide an impact analysis associated with the proposed changes and propose a maintenance release
schedules and release plan.
Service Reporting Engage with clients to provide status reviews and reports to discuss incident activity,
enhancement work, planning, issue resolution and performance against SLAs.
System Monitoring Configure and create monitors to detect sub-optimal performance and availability
of cloud infrastructure, applications, middleware, collaboration and databases and to ensure continu-ous
surveillance of user experience.
Backup & Recovery Management Create a backup plan that is consistent with customer RTO and RPO
and perform backups in accordance to the plan which includes components and schedule.
System Patching & Maintenance Support system patching and maintenance by ensuring the operating
system and managed applications have latest security patches.
Security Management Ensure customer cloud infrastructure is secure and security perimeter
maintained consistent with customer network access policy.
Hight Availability & Disaster Recovery Management Ensure guaranteed service levels are met or
exceeded and customer infrastructure is performing at optimal levels.
Delivering Results
1cloudstar provides the strategic guidance and technology expertise organizations need to address
their business and information infrastructure challenges and derives the maximum value from their
information assets and investments. We are committed to exceptional total customer experience
through service excellence. Our professional and support services experts worldwide, plus a global
network of alliances and partners, leverage proven methodologies, industry best practices, and experi-ence
and knowledge to address the full spectrum of customer needs across the information lifecycle:
strategize, advise, architect, implement, manage and support.
HIGHLIGHTS
Core
§ Monitoring
§ Alerting
§ Ticketing
§ SLA
§ Customer Portal
§ 27/7 Incident Response
Security
§ Patch Management
§ Anti Virus Management
§ Boundary Configuration
§ Log Monitoring & Analysis
§ Continuous Monitoring
Billing
§ Consolidated Billing
§ Cloud Discounts
§ Billing Advisory Services
§ Cloud Analytics & Optimization
Security
§ Patch Management
§ Anti Virus Management
§ Boundary Configuration
§ Log Monitoring & Analysis
§ Continuous Monitoring
Services
§ Advanced Monitoring
§ Backup Services
§ Disaster Recovery
§ Data Encryption
§ Advanced Security
§ WAN Optimization
§ Regulatory Compliance
§ Application Management
START YOUR JOURNEY
Please contact your 1cloudstar sales
representative or 1cloudstar Advisory Services.
sales@1cloudstar.com
To learn more visit:
www.1cloudstar.com/services
10 Anson Road
Unit #26-04 26th Floor
International Plaza
Singapore 079903
1cloudstar ©2014 1cloudstar Pte Ltd. All rights reserved.
Singapore
ABOUT 1CLOUDSTAR
1cloudstar is a Cloud Advisory firm offering
cloud-related consulting and professional
services. 1cloudstar brings a deep
understanding of what is possible when legacy
systems and cloud solutions coexist leading to a
hybrid world. 1cloudstar combines those
insights with traditional Enterprise IT knowledge
to drive innovation and transform complex
environments to accelerate your business
transformation by harnessing the power of the
Cloud.
Server
Admin
Managed
Storage
& DB
Backup &
Recovery
Monitor Report Scale