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Employee engagement for customer engagement

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Employee engagement for customer engagement

  1. 1. EMPLOYEE ENGAGEMENT FOR CUSTOMER ENGAGEMENT = Motivated and productive Employees All About Emotional Connection = Recommend and Advocate
  2. 2. Employee Engagement : is the emotional connection employees have with The organization, its mission, its vision and its goals. EMPLOYEE ENGAGEMENT
  3. 3. ● LOVE their job ● Enthusiasm ● Commitment and Genuine ● Proactive with the goal ● All out ● Persist A.
  4. 4. B. • Dislike their job, but not vocal • Do The Task Minimum • Only Work TO Get Paid • Avoid additional tasks or project • Dislike Change • Have passion for things outside of work /Sluggard
  5. 5. C. • Deeply Hate their job And Tells everyone frequently • Actively provocates the Work of engaged employees • Litle Regard for management • Use many Tactics to subvert Every change
  6. 6. IF THE STATS
  7. 7. It’s Means The end……
  8. 8. HOW DO WE FIX THIS?
  9. 9. ALWAYS REMEMBER “WHAT IS OUR GOAL” THE FINAL RESULT OR THE GOAL IS : HIGH PROFIT ALWAYS SMILE AND SUSTAINABLE HOW????
  10. 10. CUSTOMER ENGAGEMENT SATISFIED REPEATER LOYAL RECOMMEND WE CREATE…… HOW IS???????
  11. 11. A. APPLIED 3 PILLARS OF A GOOD HOTEL CLERK (D N C) 1. DISCIPLINE HOW TIME RULE
  12. 12. 2. N E A T
  13. 13. 3. C L E A N HYGIENE AND HONEST
  14. 14. B. WORK AS A TEAM
  15. 15. BE PURPOSEFUL we must focus on our goals. If there is no focused purpose, there is no success.
  16. 16. BE RESPECTFUL we must be respectful of one another. We avoid useless gossip and focus on success.
  17. 17. BE OPEN we must have no secrets. We must share knowledge openly and work together in an open, positive manner to achieve our goals.
  18. 18. BE COLLABORATIVE we must build off our teammates strengths and successes. We work to support one another in our work in the program.
  19. 19. BE CONSTRUCTIVE we are proactive and focus on solutions. We focus on reaching goals and fixing problems.
  20. 20. ILUSTRATION
  21. 21. IF ALL EMPLOYEE DO THAT OR…..
  22. 22. THE COMPLIANT / THE SLUGGARD TURN….
  23. 23. EVERYBODY ALWAYS SMILE
  24. 24. By Junaidi Abdullah, S.Psi. Lotus Garden Hotel & Restaurant HR Manager

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