How 1toGo Makes Cloud Based Mobile Unified Communications Easy for SMEs / SOHOs
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This presentation looks at the benefits 1toGo's Cloud based mobile unified communications services bring SMEs and SOHOs. It also suggests a roadmap for SMEs and SOHOs wanting to move to unified communications.
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How 1toGo Makes Cloud Based Mobile Unified Communications Easy for SMEs / SOHOs
- 1. How 1toGo Makes Cloud Based Mobile Unified Communications Easy for SMEs/SOHOs
- 8. 1toGo Web Browser/Desktop Client What is1toGo?
- 9. What is1toGo? 1toGo Mobile Client
- 12. Implementing UC With 1toGo
- 13. Implementing UC With 1toGo
- 14. Implementing UC With 1toGo
- 15. Implementing UC With 1toGo
- 16. Implementing UC With 1toGo
- 17. Implementing UC With 1toGo
- 18. Implementing UC With 1toGo
- 19. Contact Us For more information, please contact: Nigel Sinclair Thomson 1toGo/Zwana Unicom www.1togo.net Direct Tel: +27 (0) 87 351 9303 Email and SIP (IM/Voice etc.): nigelst@zwana.net
Notas do Editor
- Communication and collaboration technologies can be real-time or non real-time.
- Reduced human latency : time spent waiting for someone to do something. Contact by most appropriate method. text to speech, speech to text, mobility, reduce telephone tag Better customer service: Whole organisation becomes a contact centre. escalate issues/queries/problems to most appropriate person/subject matter expert hence speedier resolution of customer queries via IM experts or escalating calls Improved productivity: click to call, find me follow me Better collaboration: conferencing Integrate mobility: 1 number wherever person is, one voicemail box Reduced costs: Reduce telephone and travel costs, Inter office calling, Treating problems asap , Toll bypass, extensions of PABX, SIP URI calling Improve business processes: appointment reminders with IVRs for customer to reschedule, make enquiries etc.
- Reduced human latency : time spent waiting for someone to do something. Contact by most appropriate method. text to speech, speech to text, mobility, reduce telephone tag Better customer service: Whole organisation becomes a contact centre. escalate issues/queries/problems to most appropriate person/subject matter expert hence speedier resolution of customer queries via IM experts or escalating calls Improved productivity: click to call, find me follow me Better collaboration: conferencing Integrate mobility: 1 number wherever person is, one voicemail box Reduced costs: Reduce telephone and travel costs, Inter office calling, Treating problems asap , Toll bypass, extensions of PABX, SIP URI calling Improve business processes: appointment reminders with IVRs for customer to reschedule, make enquiries etc.
- The following slides are merely a suggestion in order to leverage existing assets. The steps shown can be ignored depending upon the requirements of the organisation.
- Peer to peer voice in the cloud
- It is assumed that at this stage the legacy PBX has reached end of life and is removed. Employees’ mobile phones become full working extensions of the IP PBX Calls made to or by the SME’s employees and business partners need never pass over the public PSTN network if the person being called has an Internet communications URI such as john@example.com