8. Resources
Customers
The goal of Service Portfolio is assist the IT
organization in managing ……….. In service
management across the organization and
maximize them for value
Investments
ROI’s
9. Resources
Customers
The goal of Service Portfolio is assist the IT
organization in managing ……….. In service
management across the organization and
maximize them for value
Investments
ROI’s
12. Service Portfolio
Manager
Demand ManagerThe ....... works with capacity management
to ensure that the service provider has
sufficient capacity to meet the required
needs.
Service Strategy
Manager
13. Service Portfolio
Manager
Demand ManagerThe ....... works with capacity management
to ensure that the service provider has
sufficient capacity to meet the required
needs.
Service Strategy
Manager
14. Availability Management
Which process is primarily supported by the analysis of Patterns of Business
Activity(PBA)?
Demand Management
Financial Management
Service Level Management
15. Availability Management
Which process is primarily supported by the analysis of Patterns of Business
Activity(PBA)?
Demand Management
Financial Management
Service Level Management
16. Core Service Package
Considering a typical ISP, the 24-hour phone support is an example of
Supporting Service Package
Service level Package
17. Core Service Package
Considering a typical ISP, the 24-hour phone support is an example of
Supporting Service Package
Service level Package
26. The ITIL focus on four Ps concept as the Four Ps are …….
27. The ITIL focus on four Ps concept as the Four Ps are …….
28. Ability of service to perform
its agreed upon function at a
stated time
How long service can perform
its agreed upon function
without interruption
How quickly and effectively a
service can be restored to
normal work after failure
The ability of third party
supplier to meet the terms of
its contract
Serviceability Reliability MaintainabilityAvailability
29. Ability of service to perform
its agreed upon function at a
stated time
How long service can perform
its agreed upon function
without interruption
How quickly and effectively a
service can be restored to
normal work after failure
The ability of third party
supplier to meet the terms of
its contract
Serviceability
Reliability
Maintainability
Availability