3. Purposes
Know the users behaviour in the Learning
Center P48 (Oslo University College)
Provide information to support the decisions
of the Library Management Staff.
Find out the relevant points to take into
account inside the Learning Center
restructuring
5. Observation
Why?
because it reveals the usage of the different
areas/services in the library, unlike exit gate
counting.
6. Steps
divide the usage in 18 different activities
and the space in 10 zones according to its
characteristics (mapping)
sweep the floors following a established route
every opening hour during 1 week
include 1 user in 1 activity
8. Learning Center Major Zones
B : Computer Zones
C : Tables or Sitting down Zones
D : Periodicals Zones
E : Book Zone
F : Group Rooms Zones
9. Learning Center Minor Zones
A : Information Desk Zones
G : Photocopier and Printer Zones
H : Audiovisual Materials and Student Papers
Zone
I : Journalism Zones
L : Hall Zone
17. Activities
Library Media
(Contact with library materials and (Reading and writing with
using services) printed materials)
Contact with staff 0,7%
Browses alone 0,9% Sits alone 9,3%
Browses in group 0,3% Stands alone 0,2%
Using printer 0,5% Group with media 12,9%
Using autoloan 0,1%
Other activities
PC activity Queuing 0,01%
Alone with own PC 3,6% Walks/stands alone 4,3%
Alone with Library PC 32,1% Sits alone 0,5%
Group with own PC 21,6% Walks/stands in group 2,6%
Group with Library PC 6% Group without media 3,7%
Other activities 0,5%
23. Some data
Zones Observations Percentages
H Audiovisual Materials and Student Papers 26 0,3%
I Journalism Zone 43 0,5%
G Photocopier and Printer Zones 67 0,7%
A Information Desk Zones 117 1%
L Hall Zone 217 2%
D Periodical Zones 290 3%
E Book Zones 969 10%
C Tables or Sitting down Zones 2010 21%
F Group Rooms Zones 2060 22%
B Computer Zones 3680 39%
TOTAL 9479