Etihad Airways Facts & Figures for second quarter of 2014

1. 1
OUR BUSINESS
Etihad Airways, the national airline of the United Arab Emirates,
was set up by Royal (Amiri) Decree in July 2003. Etihad Airways
commenced operations in November 2003, and in 10 years has
become one of the fastest growing airlines in the history of
commercial aviation.
This airline has received a range of awards that reflect its position
as one of the world’s leading premium airline brands, including
‘World’s Leading Airline’ at the World Travel Awards for five
consecutive years.
Its main business is the international air transportation of
passengers. Etihad Airways also operates Etihad Cargo, Etihad
Holidays, and a global contact centre organisation as part of its
commercial group.
ETIHAD AIRWAYS STRENGTHENS
REVENUE WITH SOARING
PASSENGER AND CARGO
VOLUMES IN FIRST HALF OF 2014
Etihad Airways has reported double-digit growth in passenger and cargo
volumes during the first half of 2014, marking its strongest ever performance for
the six-month period, with total revenues increasing to US$3.2 billion.
A total of 6.7 million passengers travelled with the airline between January and
June this year, almost 22 per cent higher than the 5.5 million passengers in the
same period last year.
Etihad Cargo also outperformed the global market, carrying 268,713 tonnes of
freight and mail during the first half of 2014, up 25 per cent year-on-year, and
contributing US$520 million to the airline’s total revenue. It remains on track to
become a billion dollar business in 2014.
The impressive performance was supported by Etihad Airways’ continued
growth in the second quarter of 2014, with 3.5 million passengers and 140,892
tonnes of freight and mail carried over the three-month period, both up 25 per
cent on the same period last year.
Passenger and cargo volumes were boosted by the fast-paced growth of Etihad
Airways’ global route network, with 98 destinations operational by the end of H1
2014, compared to 92 in the same period last year.
Organic growth was supported by codeshare and equity alliance partnerships
in the first half of 2014, delivering an estimated 1.4 million passengers onto
Etihad Airways flights (+28 per cent year-on-year) and contributing revenue of
US$471 million, which represented 23 per cent of the airline’s passenger revenue.
Etihad Airways’ passenger carrying capacity, measured in Available Seat
Kilometres (ASK), was 39.4 billion by the end of H1 2014, an increase of 19 per
cent year-on-year. The airline’s fleet also expanded to 102 aircraft, with seven
aircraft delivered in the second quarter alone.
OUR LATEST AWARDS
2014 World Travel Awards Middle East:
• Middle East’s Leading Airline
• Middle East’s Leading Airline - First Class
• Middle East’s Leading Cabin Crew
2014 Business Traveller Middle East Awards:
• Best Economy Class
• Best Frequent Flyer Program
2014 Destaque Awards, Brazil:
• Best Airline in the World
• Best International Airline
2014 Air Transport World -
Industry Achievement Awards:
• Airline Market Leadership
2013 World Travel Awards:
• World’s Leading Airline
• World’s Leading First Class
• World’s Leading Airline Cabin Crew
2013 Global Traveler Awards:
• Airline of the Year
• Best First Class
• Best Airport Lounges
2013 Airline Strategy Awards:
• Executive Leadership - James Hogan, Etihad Airways
President and Chief Executive Officer
FAST FACTS AND FIGURES Q2/2014
Key Indicator H1 2014 H1 2013 Variance
Total revenue (US$ B) 3.2 2.5 +28%
Partnership revenue (US$ M) 471 358 +31%
Passengers (M) 6.7 5.5 +22%
Available seat kilometres
(ASKs B)
39.4 33.1 +19%
Cargo tonnage (T) 268,713 215,124 +25%
H1 2014 AND 2013 COMPARISON

2. 2
2006
CARGO TONNAGE (’000 T)
2007 2008 2009 2010 2011 2012 2013 H1/2014
400
500
487
368
310
263
219
194175
121
268 200
100
300
2006
DESTINATIONS (passenger and cargo)
2007 2008 2009 2010 2011 2012 2013 H1/2014
120
102
868179
69
59
50
43
103
40
20
60
80
100
2006
PASSENGERS (M)
2007 2008 2009 2010 2011 2012 2013 H1/2014
12
11.5
10.2
8.3
7.1
6.36.0
4.6
2.8
6.7
4
2
6
8
10
2006
FLEET
2007 2008 2009 2010 2011 2012 2013 H1/2014
100
89
70
64
5753
42
37
22
102
20
40
60
80
OUR BUSINESS - 2014PROFITABILITY WEAK BUT
STILL MAKING MAJOR
ECONOMIC CONTRIBUTION
The International Air Transport Association (IATA) has launched the
Economic Performance of the Airline Industry report outlining how
air transport is adding value for consumers, the wider economy,
governments, and investors.
These benefits are being generated and investments being made,
despite persistent weak profitability and a tax burden which this
year is expected to reach US$121 billion (up from US$113 in 2013).
Airlines are expected to earn a net profit in 2014 of US$18.0 billion
(a slight downgrade from the previous forecast of US$18.7 billion in
March), for a net profit margin of 2.4 per cent. This will be up from
earnings of US$6.1 billion in 2012 and US$10.6 billion last year.
“Aviation is a catalyst for economic growth. Airline revenues
now total one per cent of global GDP and the industry will safely
transport 3.3 billion people and US$6.8 trillion worth of goods
this year. In addition, the jobs and tourism receipts aviation
helps generate are major contributors to the global economy.
Airlines themselves remain burdened with high taxes and weak
profitability.”
Tony Tyler, IATA’s Director General and CEO.
FAST FACTS AND FIGURES Q2/2014
EBIT Margin
% revenue
Net profit
US$ billion
RPKs
% change
ASKs
% change
North America 6.8% 9.2 2.7% 2.0%
Europe 1.8% 2.8 4.7% 4.5%
Asia Pacific 3.2% 3.2 7.4% 7.0%
Middle East 3.3% 1.6 13.0% 13.0%
Latin America 4.1% 1.1 6.0% 6.5%
Africa 1.0% 0.1 5.8% 6.5%
2014 FORECASTS
2006
SEAT FACTOR (%)
2007 2008 2009 2010 2011 2012 2013
78%78%
76%
74%74%75%
69%
60%
H1/2014
80%
60%
50%
70%
80%
2006
REVENUE (US$ B)
2007 2008 2009 2010 2011 2012 2013 H1/2014
6
7
6.1
4.8
4.1
3.0
2.32.5
1.6
0.8
2
1
3
4
5
$
3.2

3. 3
OUR COMBINED EQUITY PARTNERSHIPS
* Combined unique destinations
** Combined membership with Etihad Airways’ loyalty progam, Etihad Guest:
2.47 million members
21.24%
63137 19.3M 4.2M
Etihad Airways currently holds a 21.24 per cent equity stake in
Virgin Australia, in line with approvals from the Foreign Investment
Review Board. The equity investment in Virgin Australia’s domestic
operations significantly strengthens the 10-year strategic
partnership agreement signed by the two carriers in August 2010.
Etihad Airways acquired a 24 per cent equity stake in Jet Airways
in November 2013, following full regulatory approval by the Indian
government. The move paves the way for greater collaboration
between the two airlines, which will deliver significant network and
service benefits to passengers travelling to and from India over
Etihad Airways’ hub in Abu Dhabi.
%
24
71112 17.2M N/A
Building on its initial investment in Aer Lingus in May 2012, Etihad
Airways has increased its stake in the Irish national carrier to over
four per cent.
4.99%
8050 10.8M N/A
In January 2012, Etihad Airways acquired a 40 per cent stake in Air
Seychelles Ltd, as part of a strategic partnership. The agreement,
the first of its kind in Africa, includes a five-year management
contract for Etihad Airways to support the implementation of
strategic measures guiding Air Seychelles’ long-term commercial
growth.
40%
67 0.35M **
Etihad Airways holds a 29.21 per cent stake in airberlin – Europe’s
sixth largest airline and Germany’s second biggest carrier, and is
airberlin’s single largest shareholder.
EtihadAirwaysholdsa70percentstakeinanewentityincorporated
to own airberlin’s topbonus frequent flyer program, the first step in
the establishment of a global loyalty platform. airberlin holds the
remaining 30 per cent.
29.21
%
120148 31.5M 3.5M
3212 0.45M **
33.3%
In November 2013, Etihad Airways announced it was acquiring a 33.3
per cent stake in Swiss carrier Darwin Airline. Subject to regulatory
approval, the minority investment will enable a major expansion
of Etihad Regional’s operations, operated by Darwin Airline, and
provide Etihad Airways with access to regional markets in Europe.
OUR CODESHARE PARTNERS
Codeshares and strategic partnerships have contributed US$
471 million todate.
Our codeshares give us a combined passenger and cargo
network of over 450 destinations, and over 17,700 flights per
week, more than any other Middle Eastern airline.
Etihad Airways currently has 194 interline relationships and 47
codeshare partnerships in place with:
• Aegean Airlines
• Aer Lingus
• Air Astana
• airBaltic
• airberlin
• Air Canada
• Air Europa
• Air France
• Air Malta
• Air New Zealand
• AirSERBIA
• Air Seychelles
• Alitalia
• All Nippon Airways
• American Airlines
• Asiana Airlines
• Bangkok Airways
• Belavia
(Belarusian Airlines)
• SN Brussels Airlines
• China Eastern
Airlines
• Cyprus Airways
• Czech Airlines
• Darwin Airline
(Etihad Regional)
• Flybe
• Garuda Indonesia
• Gol Linhas Aéreas
Inteligentes
• Hainan Airlines
• Jet Airways
• JetBlue Airways
• Kenya Airways
• KLM Royal Dutch
Airlines
• Korean Air Lines
• Malaysia Airlines
• Middle East Airlines
• NAS Air (flynas)
• Niki (flyniki)
• Philippine Airlines
• Royal Air Maroc
• Saudi Arabian
Airlines (Saudia)
• Siberia Airlines
(S7 Airlines)
• SNCF
• South African
Airways
• SriLankan Airlines
• TAP Portugal
• Turkish Airlines
• Vietnam Airlines
• Virgin Australia
583 352*92.6M
FAST FACTS AND FIGURES Q2/2014
49%
3815 1.39M **
Etihad Airways acquired a 49 per cent equity stake in Air Serbia as
part of a strategic partnership. The agreement includes a five-year
management contract, a fleet of new aircraft, and a new integrated
network of international destinations, enabling greater access for
business and leisure travelers to Serbia. Air Serbia was launched as
the national airline of the Republic of Serbia on 26 October 2013.
OUR EQUITY PARTNERS

4. 4
OUR FLEET
Etihad Airways’ fleet is one of the youngest in the world and, as at
30 June 2014, comprises 102 passenger and cargo aircraft:
Aircraft type Current Fleet
Aircraft arrivals
2014-2025
Airbus A320 family 28 35
Airbus A330 family 28 -
Airbus A340 family 11 -
Airbus A350 - 62
Airbus A380 - 10
Boeing 787 - 71
Boeing 777 family 25 26
Airbus 330-200F (Freighter) 4 1
Boeing 777-200F (Freighter) 3 1
Boeing 747-F (Freighter) 3 -
Total 102 206
FAST FACTS AND FIGURES Q2/2014
Etihad Airways celebrated a major milestone as the fastest growing airline in commercial
aviation history, when it took delivery of its 100th and 101st aircraft on 25 June.
The one hundredth aircraft, a new Airbus A321-231, was delivered from the Airbus
Finkenwerder facility in Hamburg. On arrival in Abu Dhabi, the aircraft was welcomed by
over 500 Etihad Airways employees at a specially organised photo-shoot to mark the
occasion.
The airline now operates
three Airbus A321 aircraft,
with seven more on order.
The A321 delivery was
joined by the airline’s 101st
aircraft, an Airbus A320-
200. Both aircraft are
equipped with sharklets,
which are blended
winglets at each wingtip,
designed to enhance
the payload-range
performance, allowing a
significant reduction in
fuel-burn.
In November 2013, Etihad
Airways placed its largest
ever aircraft order at the Dubai Airshow with a value of US$67 billion for up to 199 aircraft
and 294 engines.
The airline will take delivery of its first Boeing 787-9 and Airbus A380 aircraft in October
and December of this year respectively. These aircraft will feature Etihad Airways’
revolutionary new cabins, which were unveiled on 4 May 2014, including for the first time
in the airline industry, a luxurious self-contained three room cabin on the A380 known as
‘The Residence’, featuring a separate living room, bathroom and double bedroom.
ETIHAD AIRWAYS TAKES
DELIVERY OF ITS 100TH
AIRCRAFT 206aircraft
to arrive
by 2025

5. 5
Tiblisi
Vienna
Sharjah
Eldoret
Guangzhou
Chittagong
Kabul
Quito
Viracopos
Fukuoka Honolulu
Kumamoto
Kagoshima
Sapporo
Osaka
Matsuyama
Niigata
Sendai
Okinawa
KuchingJohor Bahru
Padang
Langkawi
Penang
Phuket
Krabi
Koh Samui
Denpasar Bali
Kota Kinabalu
Cebu Kalibo
Tacloban
Laoag
Legaspi
Bacolod
Roxas
Puerto Princesa
Dumaguete Butuan
Tagbilaran
Cagayan de Oro
Davao
General SantosCotabato
Ozamis
Dipolog
Zamboanga
Phnom PenhTrat
Luang Prabang
Mandalay
Kolkata
Patna
Vadodara
Lucknow
Amritsar
Goa Mangalore
Hanoi
Chiang Mai Lampang
Yangon
Nay Pyi Taw
Praslin
Dakar
Bamako
Nouakchott
Oujda
Nador
Lisbon
Tangiers
Fez
Marrakech
Ouarzazate
Agadir
Minneapolis
La Crosse
Columbus Baltimore
Philadelphia
Cleveland
PittsburghHarrisburg
Newark
Boston
Hartford
NY - La Guardia
Rochester
Toledo
BuffaloWestchester
SyracuseBurlington
Ottawa
Montreal
Halifax
St. Johns
Detroit
Indianapolis
Bloomington Champaign
Washington, D.C.
Raleigh (Durham)
Des Moines
Dubuque
MadisonMilwaukee
Waterloo
Sioux City
Omaha
Moline
Saint Louis
Evansville
Louisville
Lexington
Tulsa
Denver
Salt Lake City
Redmond
Eugene
San Jose
Albuquerque
Nashville
Knoxville
Charlotte Douglas
Memphis
Huntsville
Little Rock
NW Arkansas
Atlanta
San Antonio
Oklahoma
Miami
San JuanAguadilla
Ponce
Orlando
West Palm Beach
Fort Lauderdale
Tampa
Bradenton
Fort Myers
Austin
Dallas
Houston New Orleans
Las Vegas
Burbank
Tucson
El Paso
San Francisco
San Diego
Santa Barbara
Phoenix
Los Angeles
Long Beach
Seattle
Portland
Reno
Sacramento
Oakland
Vancouver
Fort McMurray
Regina
Winnipeg
Saskatoon
Covington
Prague
Krasnodar
St. Petersburg
Riga
Billund
Goteborg
Barcelona
Helsinki
Lappeenranta
Turku
Aalesund
Bergen
Stockholm-
ArlandaStavanger
Oslo
Copenhagen
Hamburg
Kazan
Samara
Gothenburg
Stockholm
HelsinkiOslo
Copenhagen
Prague
Nürnberg
KosiceStuttgart
Zurich
Lugano
Inverness Aberdeen
Edinburgh
Belfast
RhodesThira
Kos
Samos
Mykonos
Chania
Kefallinia
Kerkyra Ioannina
Irakleion
Thessaloniki
Barcelona
Lyon
Madrid
Bucharest
Rome Tirana
Venice Venice
Sofia
Alexandroupolis
Kavala
Limnos
Mytilini
Birmingham
London Stansted
AmsterdamBerlin
Hamburg
Warsaw
Gdansk
Krakow
Budapest
Belgrade
SouthamptonExeterNewquay
Jersey
Malta
Isle of Mann
Christchurch
Queenstown
Dunedin
Auckland
Rotorua
Hamilton
Wellington
Hobart
Launceston
Adelaide
Canberra
Albury
Gold Coast
Coffs Harbour
Port Macquarie
Newcastle
Ballina
Ayers Rock (Uluru)
Darwin
Broome
ProserpineKarratha
Port Hedland
Newman
Cairns
Townsville
Hamilton Island
Mackay
Rockhampton
Gladstone
Hervey Bay
Sunshine Coast
Marseille
Toulouse
Vienna
Graz
Salzburg
Palma de Mallorca
Alicante
Glasgow
Mildura
Kansas City
Lisbon
London Gatwick
BristolCardiffCork
Shannon
Kerry
Bordeaux
Nice
Stavanger
Billund
Newcastle
Durham
Berlin
Vilnius
Klaipeda
Valencia
Vientiane
Kochi
Miyazaki
Oita
Nagasaki
Toyama
Komatsu
Akita
Manado
Conakry
Hong Kong
Malaga
Perth
Learmonth
SurabayaSurakarta
Balikpapan
Ujung Pandang
Gaborone
Cape Town
Durban
East London
Port Elizabeth
Bujumbura
Brazzaville
Pointe-Noire
Entebbe/Kampala
Dar es Salaam
Djibouti
Kigali
Lusaka
Harare
Livingstone
Banjul
Mount Isa
Bundaberg
Moranbah
Grand Rapids
Jacksonville
Savannah
CharlestonOrange County
Blackpool
Nottingham
Bournemouth
Porto
Faro
Casablanca
Madeira
Dakar
Sal
Praia
Emerald
Bergen
Fresno
Monterey
Tallin
Bussellton
Geraldton
Paraburdoo
Learmonth
Kalgoorlie
Kununurra
Esperance
Ravensthorpe
Albany
Derby
Dallas
Medina
Perth
Dammam
Jeddah
Damascus
Larnaca
Riyadh Doha
Bahrain
Abu Dhabi
Beirut
Banja Luka
Kuwait
Amman
Baghdad
Tehran
Johannesburg
Khartoum
Cairo
Casablanca
Tripoli
Munich
Frankfurt
Stuttgart Kos
Kerkyra
Düsseldorf
Milan
Geneva
London
Athens
Paris
Dublin
Brussels
Toronto
Chicago
New York
Thiruvananthapuram
Kochi
Kozhikode
Delhi
Mumbai
Hyderabad
Bengaluru
Chennai
Karachi
Kathmandu
Colombo
Dhaka
Chengdu
ShanghaiLahore
Islamabad
Peshawar
Astana
Almaty
Nagoya
Seoul
Tokyo
Beijing
Manila
Jakarta
Bangkok
Kuala Lumpur
Singapore
Brisbane
Melbourne
Sydney
Minsk
Moscow
Erbil
Basra
Manchester
Istanbul
Munich
Frankfurt
Düsseldorf
Milan
Geneva
London
Athens
Paris
Dublin
Brussels
Manchester
Istanbul
Brisbane
Melbourne
Sydney
Malé
Seychelles
Nairobi
Lagos
Ahmedabad
Muscat
São Paulo
Ho Chi Minh City
Amsterdam
Mahé
Sana’a
Ufa
Yekaterinburg
Ouagadougou
Malta
Yaounde
Belgrade
Yerevan
Zurich
Rome
Jaipur
Europe Network
Australasia Network
Podgorica
Sarajevo
Split Dubrovnik
MAP KEY (July 2014)
Etihad Destinations
Codeshare Partner Destinations
Etihad Future Destinations
Etihad Unique Cargo Destinations
Round-the-World freighter service
Etihad Airways currently serves 103 destinations in 63
countries, including:
Abu Dhabi, Ahmedabad, Almaty, Amman, Amsterdam,
Astana, Athens, Baghdad, Bahrain, Bangkok, Basrah,
Beijing, Beirut, Belgrade, Bengaluru (Bangalore), Brisbane,
Brussels, Cairo, Calicut, Casablanca, Chengdu, Chennai,
Chicago,Cochin,Colombo,Dallas(3December),Damascus,
Dammam, Delhi, Dhaka, Doha, Dublin, Düsseldorf, Erbil,
Frankfurt, Geneva, Ho Chi Minh City, Hyderabad, Islamabad,
Istanbul, Jaipur, Jakarta, Jeddah, Johannesburg, Karachi,
Kathmandu, Khartoum, Kuala Lumpur, Kuwait, Lagos,
Lahore, Larnaca, London Heathrow, Los Angeles, Maldives,
Manchester, Manila, Medina, Melbourne, Milan, Minsk,
Moscow, Mumbai, Munich, Muscat, Nagoya, Nairobi,
New York, Paris, Perth (15 July), Peshawar, Phuket (26
October), Riyadh, Rome (15 July), Sana’a, São Paulo,
Seoul, Seychelles, Shanghai, Singapore, Sydney, Tehran,
Thiruvananthapuram, Tokyo, Toronto, Tripoli, Washington
D.C., Yerevan and Zürich.
The airline also operates cargo freighters to 14 freighter-
only destinations that include: Chittagong, Dar Es Salaam,
Djibouti, Eldoret, Entebbe, Guangzhou, Hong Kong,
Houston,Kabul,Miami,Quito,Sharjah,TiblisiandViracopos.
FAST FACTS AND FIGURES Q2/2014
9

6. 6
NEWS UPDATE
Closer ties with Philippine Airlines
Etihad Airways and Philippine Airlines have signed a Memorandum
of Understanding (MoU), paving the way for a renewed partnership
agreement that delivers a comprehensive range of commercial
benefits to the airlines and their customers, including: codesharing,
frequent flyer reciprocity, airport lounge access, air pass
agreements, and cargo cooperation.
Interline agreement with Fiji Airways
Etihad Airways and Fiji Airways have signed an interline agreement,
providing enhanced connectivity between the outer South Pacific
Islands and Etihad Airways’ global network. The agreement allows
for reciprocal sales to and from 12 cities in Europe, 17 cities in the
Middle East, five cities in Africa, five cities in North America, 29 cities
in Asia and three cities in Australia to and from Fiji.
Air Seychelles returns to Paris
Equity partner Air Seychelles has recommenced flights from the
Seychelles to Paris after a period of two-and-a-half years. The new
service is operated twice weekly with a brief stopover in Abu Dhabi.
Combined with Etihad Airways’ existing twice daily Paris-Abu Dhabi
codeshare flights, travellers now have a choice of 18 connections
per week to and from the Seychelles. The Air Seychelles Paris
flight also provides passengers with easy access and improved
connections to more than 40 cities across Europe.
Etihad Regional expands network
In June, Etihad Regional launched new flights between Zurich and
six new destinations in Europe, including daily services to Linz
in Austria, Lyon in France, and Verona in Italy. It also launched a
new four times per week service to Florence, a three times a week
service to Turin - and twice weekly flights to Düsseldorf in Germany.
The new routes bring the airline’s total destination network to 25.
Enhanced access to India
Etihad Airways and equity partner Jet Airways have obtained
regulatory approval to expand their codeshare agreement with 43
additional routes, bringing the total number of codeshare services
to 71. Etihad Airways now places its EY code on domestic flights
in India for the first time as part of the agreement, which also
covers the six Jet Airways services to Abu Dhabi. Members of the
integrated Etihad Guest and JetPrivilege frequent flyer programs
are able to earn and redeem miles on these new routes, while also
benefiting from reciprocal tier level recognition across both airlines’
global networks.
New charter service in Serbia
Serbia has launched a new charter service brand called Aviolet,
which is fully operated by equity partner Air Serbia from Belgrade’s
Nikola Tesla International Airport. Aviolet was developed to meet
the strong demand for a charter service in the region and will serve
destinations in Egypt, Greece, Italy, Spain, and Turkey, during the
2014 summer season.
EtihadlaunchesnewservicestoLosAngeles,ZürichandYerevan
On 1 June 2014, Etihad Airways launched its new daily service
between Abu Dhabi and Los Angeles, its fourth destination in the
USA, alongside Chicago, New York and Washington D.C. This will
increase further on December 3 with the addition of direct flights to
Dallas/Fort Worth.
On the same day, Etihad Airways also launched its new daily flights
between Abu Dhabi and Zürich, building on the airline’s existing
daily flights between Abu Dhabi and Geneva launched 10 years ago,
in 2004.
On 2 July, Etihad Airways launched its new four times a week service
the Yerevan, making it the first full service commercial airline from
the Gulf to serve the capital of the Republic of Armenia.
Increased frequencies to Beirut and Amman
Etihad Airways will boost flights to Beirut and Amman from 18 per
week to triple daily from July 2, 2014, adding more than 800 seats
perweekonbothroutes.Theadditionalflightsimproveconnections
from the two Arab capitals to key destinations in Asia and Australia
via Abu Dhabi.
Etihad Cargo enhances network with new routes
Etihad Cargo has launched a weekly freighter service to Dar
es Salaam, Tanzania’s biggest city and a major industrial and
FAST FACTS AND FIGURES Q2/2014

7. 7
economic centre in East Africa. The new service operates every
Monday to Julius Nyerere International Airport (DAR) and offers
customers heavy uplift capability of up to 64 metric tonnes.
Separately, Etihad Cargo has enhanced cargo services to and from
Switzerland and the US by offering bellyhold cargo capacity on
flights between Abu Dhabi and Zurich and Los Angeles respectively.
The service between Abu Dhabi and Zurich offers 260 tonnes of
weekly bellyhold cargo uplift capability while flights between Abu
Dhabi and Los Angeles offer 130 tonnes.
Airbus A380 and Boeing 787 Dreamliner products
Etihad Airways unveiled its impressive array of new products and
services specifically designed and tailored for its new Airbus A380
and Boeing 787 Dreamliner aircraft, the first of which are scheduled
to come into service later this year. The new products include: The
Residence, First Apartment, First Suites, Business Studios, The Lobby
and the Economy Smart Seat.
Premium lounge opens in Sydney
Etihad Airways has unveiled its new First and Business class lounge
at Sydney’s Kingsford Smith International Airport. Located in the
international terminal’s Pier C, the new lounge offers guests a
welcoming and relaxing environment with quality furnishings and
a contemporary design. The Sydney lounge brings to nine the total
number of Etihad Airways’ premium lounges across the network,
that are also located in Abu Dhabi, Dublin, Frankfurt, London
Heathrow, Manchester, Paris, and Washington DC.
Airframe and component services business
Etihad Airways has completed an agreement to acquire Abu
Dhabi Aircraft Technologies (ADAT) from Mubadala Development
Company. The agreement includes maintenance teams, key
hangar assets, component workshops, and paint facilities in Abu
Dhabi. Mubadala will retain ADAT’s engine focused maintenance,
repair and overhaul (MRO) business.
Etihad Flight College
Etihad Airways has announced plans to establish a world-class
flight training facility in the UAE for Emirati and international cadet
pilots called the Etihad Flight College. As a first step, the airline has
signed an agreement to acquire the fixed wing training division of
Horizon International Flight Academy, a wholly owned subsidiary of
Mubadala Development Company. Subject to regulatory approvals,
the agreement will see Etihad Airways acquire 13 Cessna 172SP
Skyhawk aircraft, three Diamond DA42NG aircraft, two flight training
simulators, and Horizon’s hangar facilities at Al Ain International
Airport. In addition, all fixed wing flight instructors and a number
of support staff currently employed by Horizon will transfer to the
Etihad Flight College.
Etihad operations in Qatar shift to new airport
Etihad Airways shifted operations of its four daily flights between
Abu Dhabi and Doha to the new Hamad International Airport (HIA)
in Qatar. As part of the shift, ticketing, check-in, baggage services
and customer service operations have been moved to the new
airport’s Terminal 1. Etihad Cargo has also moved its freighter
operations to the new airport.
FAST FACTS AND FIGURES Q2/2014

8. 8
OUR SALES
Sales teams are based in every market in which the airline operates.
Each market is managed by a General Manager who reports into
one of seven geographical regions, led by a regional Vice President.
The regions include:
• The Americas;
• Europe;
• Middle East, North Africa and Levant;
• UAE;
• Sub Sahara and the Indian Ocean;
• Asia Pacific North and the Indian Subcontinent, and
• Asia Pacific South and Australasia.
Global Accounts: a dedicated global sales team manages the
commercial relationships with the airline’s biggest customers
acrossawidevarietyofindustrysectors.Thesekeypartnersinclude:
multinational corporate accounts, travel management companies,
online travel agents, tour operators, marine and student agents
and specialist consolidators.
Hala Travel Management: is a joint venture between Etihad
Airways (80 per cent) and BCD Travel (20 per cent) providing
various travel management services to the Government of Abu
Dhabi and its clients and supporting the growing requirement for
a comprehensive service for corporate and government clients,
including global airline reservations, hotel accommodation, car
rental and insurance.
‘Essential Abu Dhabi’: promotes awareness of Abu Dhabi, the
capital of the UAE, as one of the world’s top business and tourist
destinations. A detailed directory of the Emirate’s attractions and
exclusive offers on a wide range of products and services, including
hotel accommodation, dining, shopping and cultural activities in
more than 35 venues in Abu Dhabi, is available on the dedicated
website: www.essentialabudhabi.com
Hala Abu Dhabi: is Etihad Airways’ in-house destination
management company (DMC) offering full event and leisure
planning services, including tailor-made solutions, from visa
processing, travel, accommodation, tours and safaris, to venue
selection and conference facilities.
Global contact centres: Etihad Airways currently has four
global contact centres located in Abu Dhabi, Al Ain, Mumbai and
Manchester, employing over 600 people who serve guests in 27
markets in 14 languages. The teams handle over 8,000 calls per
day. Etihad Airways has set up an all-female call centre in Al Ain with
the team of Emirati women, a first of its kind, being a key example
of the airline’s Emiratisation program in action.
Etihad Cargo: operates a fleet of 10 dedicated cargo aircraft that fly
on scheduled services to 26 of the airline’s passenger destinations
in Europe, the Middle East, Asia and Africa. The airline also operates
cargo freighters to a further 14 freighter-only destinations that
include: Chittagong, Dar Es Salaam, Djibouti, Eldoret, Entebbe,
Guangzhou, Hong Kong, Houston, Kabul, Miami, Quito, Sharjah,
Tiblisi and Viracopos. Worldwide freighter charter services are also
available, and further information can be found at: www.etihadcargo.
com
Access Abu Dhabi: is an innovative joint initiative between Etihad
Airways and Abu Dhabi Tourism and Culture Authority (TCA Abu
Dhabi) that promotes the Emirate as a leading leisure destination,
and provides international trade partners with ‘Preferred Incentive
Packages’ that include dedicated sales and marketing support,
joint roadshows and familiarisation programs.
Etihad.com: is an integrated sales and marketing channel for
the airline. The website is available in 15 languages – English,
Arabic, French, German, Italian, Chinese, Japanese, Korean, Thai,
Russian, Spanish (European), Portuguese (Brazilian), Greek, Turkish
and Dutch. There are over 100 country-specific websites where
customers can book flights, arrange car hire, chauffeur service,
check in, view flight status, update and manage their bookings.
Customers can join the Etihad Guest frequent flyer program online,
view their mileage transactions, see Reward offers and also claim
miles retroactively. Details about holiday packages offered by
Etihad Holidays are also available on select site editions and are
now bookable online.
Etihad Holidays: through our strong partnerships with our airline
partners, tourism boards, international hotel chains and tourism
service providers, Etihad Holidays offers a range of popular
snow skiing, cruises and safari holiday packages, and tours
and excursions to over 140 destinations in 45 countries in Africa,
Australia, Asia, Europe, the Middle East and the Americas.
FAST FACTS AND FIGURES Q2/2014

9. 9
OUR PEOPLE
Etihad Airways is one of the world’s leading airlines, and its
continued success will be driven by its people, and the ability to
source, develop, engage and deliver a highly focused multicultural
workforce that is committed to its guests, and to each other.
The performance-driven culture created at the airline includes a
robust performance appraisal process, objective-setting, and a
focus on regular one-to-one discussions. The airline is building a
meritocracy, where global opportunities, training and rewards are
provided to those who excel.
Etihad Airways’ global employee opinion survey results defined key
people initiative – including managerial effectiveness training and
Shukran, an employee recognition scheme.
Etihad Airways continues to source talent at a high volume
In Q2 2014, Etihad Airways welcomed nearly 1,830 new employees.
- Recruitment for international locations represented 11 per cent of
total new joiners
- 26.5 per cent of all vacancies were filled internally in Q2 2014
- By the end of 2014, Etihad Airways plans to have 5,000 crew and
2,300 pilots
FAST FACTS AND FIGURES Q2/2014
UAE national sourcing and development within Etihad
As the UAE’s national airline, Etihad Airways is committed to
building a strong and successful Emirati workforce (currently
18.4 per cent of the core workforce) to complement its global,
multicultural team.
A new generation of UAE national aviation leaders celebrated
In June 217 Etihad Airways staff
graduated from the airline’s
award-winning Development
Training Programs, designed to
develop talented UAE Nationals
into aviation leaders of the future.
UAE Nationals were the top
nationality within the graduates,
with over 182 UAE Nationals graduating from the Graduate
Management Program, the Contact Centre Program, the Technical
Engineering Program, and the Cadet Pilot Program. All graduates
will now go on to join the airline in full-time positions according to
their area of specialty.
Since their creation in 2007, a total of 244 cadet pilots, 151 graduate
managers and 340 contact centre agents have graduated from
Etihad Airways’ UAE National Development programs.
This year’s graduation was streamed live and was viewed by over
630 people across the global network. Graduates were encouraged
to post their individual pictures and experiences via social media
through the hashtag #etihadstars. These were viewed over 374,000
times.
ETIHAD
AIRWAYS
(15,851)
ETIHAD
AIRPORT
SERVICES
(4,298)
TOTAL EMPLOYEES: 20,149
UAE
International
Crew
Others
Pilots
Ground
Cargo
Catering
13,510
2,341
4,754
6,769
1,987
1,749
425
2,124
2006
EMPLOYEE GROWTH (’000 persons)
2007 2008 2009 2010 2011 2012 2013 H1/2014
4
8
12
16
20
EMIRATI EMPLOYEES: 1,626
417 449
282
174
97
153
54
In training programs
Managers
Senior Executives
& Managers
On international
assignment development Pilots & Crew
Staff
Cadets
Etihad Airways
(including EAS)
Etihad Regional (289)
airberlin
Virgin Australia
(end of 2013)
Jet Airways
Aer Lingus
Air Serbia (1,176)
Air Seychelles (632)
EY & EQUITY PARTNER HEADCOUNT: 58,864
20,149
13,945
9,200
4,000 9,473

10. 10
OUR COMMUNITY
Etihad Airways continues to drive economic growth
According to the latest study by leading UK think tank, Oxford
Economics, Etihad Airways and its partners continue to play a
crucial role in supporting and driving economic growth in the UAE.
The airline’s growth and sustained commercial success are good
for Abu Dhabi. The economic contributions are classified into four
key areas: direct (within Etihad Airways), indirect (suppliers to Etihad
Airways), induced (spending of direct and indirect employees), and
catalytic (impacts on other industries).
The Etihad Airways group contributed a total of US$15.6 billion to
Abu Dhabi’s GDP in 2013. This represents 12.8 per cent of the non-oil
GDP of the Emirate. The Group supported 180,000 jobs in total.
Direct economic contribution:
The airline contributed US$3.3 billion to Abu Dhabi’s GDP in 2013.
Indirect economic contribution:
Etihad Airways made an indirect economic contribution of US$1.7
billion and supported an additional 23,323 jobs in 2013 through fuel
purchases, maintenance and repair, airport rental and landing fees,
marketing, advertising, IT ventures and communications.
Induced economic contribution:
An induced GDP contribution of US$1.6 billion and 22,296 additional
jobs can be attributed to money spent during 2013 by employees of
Etihad Airways and its suppliers.
Catalytic economic contribution:
Etihad Airways played an important role in improving air links
between Abu Dhabi and the rest of the global economy, and
the airline’s expanding network was a key factor in encouraging
businesses to invest in the Emirate and the UAE. These activities
provided a catalytic economic contribution of nearly US$9 billion,
and supported nearly 118,484 jobs.
Etihad Airways was also a key contributor to the development and
growth of tourism in the UAE in 2013, carrying 11.5 million passengers
through its hub in Abu Dhabi.
Direct
Indirect
Induced
Catalytic
4
8
12
16
20
2013
FUTURE CONTRIBUTION (US$ B)
2015 2017
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OUR ENVIRONMENT
Progress with the RNP-AR approach into Abu Dhabi
In mid-2012 Etihad Airways launched the environmentally friendly
RNP-AR (Required Navigation Performance – Authorisation
Required) approach into Abu Dhabi International Airport with the
design of new approach tracks.
This initiative was made possible with close collaboration between
the Abu Dhabi Airports Company, the UAE General Civil Aviation
Authority and Etihad Airways. This is not only about reducing fuel
consumption, its shorter predictable pathway technique reduces
the workload of the controllers, improves safety, reduces traffic
separation and increases airport capacity.
With pilots requiring training to be qualified to use this technique,
this procedure change has taken time to implement, with around
1600 crew requiring specific training. Steady progress has been
made over the last two years with over 80 per cent of crew now
qualified and 30 per cent of approaches now using this shorter, fuel
efficient landing technique.
From an environmental perspective the reduction in emissions per
landing is significant. Each RNP-AR approach saves between 100
and 200 kilograms of fuel, enabling a reduction in carbon dioxide
emissions by over 300 kilograms. The full implementation of this
technique for all landings will save over 20,000 tonnes of fuel a year,
and close to 70,000 tonnes of carbon dioxide emissions.
FAST FACTS AND FIGURES Q2/2014
RNP
Non
RNP