I had a fun opportunity to talk about the way we think about innovation in a cultural perspective at Klarna, as a part of the Nordic Ecommerce Summit 2015.

1. INNOVATION BLA BLA BLA
JUST MAKE YOUR CUSTOMERS HAPPY

2. HELLO SNOW
4.5 YRS
ONCE THE CPO
NOW THE CIO
A STARTUP DUDE AT LARGE
@yuvalsamet

3. §
OMG GRAVITY!
CULTURE

4. COMPETENCE
WILLINGNESS
CLUB RULES
PASSION

5. らっかんてき
RAKKANTEKI
DIFFICULT CHALLENGES CREATE MEANING

6. MAKING CUSTOMERS HAPPY AT SCALE
VERY DIFFICULT
WE NEEDED A SYSTEM
THE CHALLENGE

7. THE ONLY SOURCE OF
KNOWLEDGE IS EXPERIENCE.
RESOLUTION?

8. KNOW YOUR BUSINESS REALLY WELL

9. WHAT ARE YOU REALLY GOOD AT?
WHAT DO YOUR
CUSTOMERS APPRECIATE?

10. FOCUS ON YOUR CUSTOMERS SUCCESS
PARANOID ABOUT DETAILS

11. GET THE RIGHT TOOLS FOR THE JOB
PRODUCT DISCOVERY
OPTIMIZATION
CLOUD SERVICES
USABILITY TESTING
PARTNERSHIPS

12. REFERENCE
CUSTOMERS
YOU SHOULD LOVE THEM

13. A STORY

14. THANKS
@yuvalsamet
Picture credits:
1. https://www.flickr.com/photos/time-to-look/
4. https://www.flickr.com/photos/madphysicist/
5. https://www.flickr.com/photos/64525258@N00/
6. https://www.flickr.com/photos/57061031@N07/
7. https://www.flickr.com/photos/pure9/
8. https://www.flickr.com/photos/nikonsnapper/
9. https://www.flickr.com/photos/atmospheria/
10. SL official media
11. https://www.flickr.com/photos/36247316@N00/
12. https://www.flickr.com/photos/57061031@N07/