Efficiency through mobile technology

Efficiency through mobile technologies Yolande van Wyk CEO FNB eWallet Solutions Servicing your customers for less

WHAT IS MOBILITY? Monday, May, 30, 2011 Slide No:2 FNB eWallet Solutions Efficiency through mobile technology

For today Monday, May, 30, 2011 Slide No:3 FNB eWallet Solutions Efficiency through mobile technology Using mobile technologies to provide access to your core services and systems

MOBILE TECHNOLOGIES Monday, May, 30, 2011 Slide No:4 FNB eWallet Solutions Efficiency through mobile technology

The mobile phone Monday, May, 30, 2011 Slide No:5 FNB eWallet Solutions Efficiency through mobile technology SMS USSD Voice IP

The technologies Monday, May, 30, 2011 Slide No:6 FNB eWallet Solutions Efficiency through mobile technology HSCSD/GPRS/3G/4G IP Productivity PBX/VOIP Databases Valuations Etc Etc

Connecting to the network Monday, May, 30, 2011 Slide No:7 FNB eWallet Solutions Efficiency through mobile technology WASP SMS USSD MMS API

Connecting to the network Monday, May, 30, 2011 Slide No:8 FNB eWallet Solutions Efficiency through mobile technology SMS USSD MMS

Some attributes Monday, May, 30, 2011 Slide No:9 FNB eWallet Solutions Efficiency through mobile technology Technology Attribute SMS Store & Forward Need connection to each MNO Generally SMPP Can get costly at high volumes USSD Session based Session limits imposed by MNO 20c per 20 seconds for user SOAP/XML type interfaces MMS Pricey Similar to email Vendor specific IP based services Huge growth area .mobi Applications Removes dependance from MNO

SERVICING OUR CUSTOMERS Monday, May, 30, 2011 Slide No:10 FNB eWallet Solutions Efficiency through mobile technology

Financial services Monday, May, 30, 2011 Slide No:11 FNB eWallet Solutions Efficiency through mobile technology The business activity of accepting and safeguarding money owned by other individuals and entities, and then lending out this money in order to earn a profit.

Branches Monday, May, 30, 2011 Slide No:12 FNB eWallet Solutions Efficiency through mobile technology ,[object Object],[object Object],[object Object],[object Object],[object Object]

Call Centre Monday, May, 30, 2011 Slide No:13 FNB eWallet Solutions Efficiency through mobile technology ,[object Object],[object Object],[object Object],[object Object]

ATM networks Monday, May, 30, 2011 Slide No:14 FNB eWallet Solutions Efficiency through mobile technology ,[object Object],[object Object],[object Object]

www.fnb.co.za Monday, May, 30, 2011 Slide No:15 FNB eWallet Solutions Efficiency through mobile technology ,[object Object]

Improvements Monday, May, 30, 2011 Slide No:16 FNB eWallet Solutions Efficiency through mobile technology Source: Booze Allan Hamilton

SHIFTING PARADIGMS Monday, May, 30, 2011 Slide No:17 FNB eWallet Solutions Efficiency through mobile technology

The goal Monday, May, 30, 2011 Slide No:18 FNB eWallet Solutions Efficiency through mobile technology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Mini-ATM Monday, May, 30, 2011 Slide No:19 FNB eWallet Solutions Efficiency through mobile technology ,[object Object],[object Object],[object Object],[object Object]

FNB Cellphone Banking Monday, May, 30, 2011 Slide No:20 FNB eWallet Solutions Efficiency through mobile technology ,[object Object],[object Object],[object Object]

FNB’s mobile services Monday, May, 30, 2011 Slide No:21 FNB eWallet Solutions Efficiency through mobile technology 2002 2005 2008 2008 2009 2010 2007

inContact Monday, May, 30, 2011 Slide No:22 FNB eWallet Solutions Efficiency through mobile technology www.fnb.co.za *120*321#

Cellphone banking Monday, May, 30, 2011 Slide No:23 FNB eWallet Solutions Efficiency through mobile technology MO SMS USSD-1 USSD-2 *120*321# fnb.mobi fnb.exe application

Cell Pay Point Monday, May, 30, 2011 Slide No:24 FNB eWallet Solutions Efficiency through mobile technology

Virtual Products Monday, May, 30, 2011 Slide No:25 FNB eWallet Solutions Efficiency through mobile technology

Quick facts Monday, May, 30, 2011 Slide No:26 FNB eWallet Solutions Efficiency through mobile technology ,[object Object],[object Object],[object Object],[object Object],[object Object]

Cellphone Banking base Monday, May, 30, 2011 Slide No:27 FNB eWallet Solutions Efficiency through mobile technology

Cellphone Banking Growth Monday, May, 30, 2011 Slide No:28 FNB eWallet Solutions Efficiency through mobile technology

Reduced cost of transactions Monday, May, 30, 2011 Slide No:29 FNB eWallet Solutions Efficiency through mobile technology

Cheaper for customers Monday, May, 30, 2011 Slide No:30 FNB eWallet Solutions Efficiency through mobile technology

Bringing our own costs down Monday, May, 30, 2011 Slide No:31 FNB eWallet Solutions Efficiency through mobile technology

Benefits Monday, May, 30, 2011 Slide No:32 FNB eWallet Solutions Efficiency through mobile technology ,[object Object],[object Object],[object Object],[object Object]

Expansion is key Monday, May, 30, 2011 Slide No:33 FNB eWallet Solutions Efficiency through mobile technology FNB Botswana FNB Namibia FNB Swaziland FNB Lesotho FNB Moçambique Nigeria Tanzania Existing Countries New Countries FNB Zambia

Financial access in Africa Monday, May, 30, 2011 Slide No:34 FNB eWallet Solutions Efficiency through mobile technology Source: www.knowledge.allianz.com

ENTER THE EWALLET Monday, May, 30, 2011 Slide No:35 FNB eWallet Solutions Efficiency through mobile technology

FNB eWallet Monday, May, 30, 2011 Slide No:36 FNB eWallet Solutions Efficiency through mobile technology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Pay Wallet Monday, May, 30, 2011 Slide No:37 FNB eWallet Solutions Efficiency through mobile technology Pay Wallet allows FNB Corporate, Commercial and Public Sector customers to pay anyone electronically, without the recipient requiring a bank account. ,[object Object],[object Object],[object Object],[object Object],Cardless cash out

Quick Facts Monday, May, 30, 2011 Slide No:38 FNB eWallet Solutions Efficiency through mobile technology ,[object Object],[object Object],[object Object]

eWallet Growth Monday, May, 30, 2011 Slide No:39 FNB eWallet Solutions Efficiency through mobile technology

Mobile success factors Monday, May, 30, 2011 Slide No:40 FNB eWallet Solutions Efficiency through mobile technology ,[object Object],[object Object],[object Object],[object Object]

Key learnings Monday, May, 30, 2011 Slide No:41 FNB eWallet Solutions Efficiency through mobile technology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The world is mobile Monday, May, 30, 2011 Slide No:42 FNB eWallet Solutions Efficiency through mobile technology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Thank You Questions? Monday, May, 30, 2011 Slide No:43 FNB eWallet Solutions Efficiency through mobile technology

Efficiency through mobile technology

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