Designed and wrote questionnaire survey for contract project for client satisfaction of services. Please note address has changed.

1. QUALITY SCALE SURVEY EFAX TO: 208-361-3883
Name:
Type of Service:
Date:
For each item identified below, circle the number
to the right that best fits your judgment of its quality.
Use the scale above to select the quality number.
Description/Identification of Survey Item
Scale
P
Fair Good
E
1. Were the details of the project communicated clearly and effectively?
1 2 3 4 5
2. Did the service/product meet your expectations? 1 2 3 4 5
3. Was the customer service professional and courteous? 1 2 3 4 5
4. How was the service regarding the process and procedures? 1 2 3 4 5
5. Was the writing material of quality and proficient in meeting your
needs?
1 2 3 4 5
6. How was the revision/draft copy process? 1 2 3 4 5
7. Was the service/product delivered in a timely manner? 1 2 3 4 5
8. Was the payment transaction process convenient? 1 2 3 4 5
9. Are you satisfied with the final product? 1 2 3 4 5
10. Did we accommodate your overall needs/requests? 1 2 3 4 5
11. Would you use services in the future based on your experience? 1 2 3 4 5
12. Would you recommend services to others? 1 2 3 4 5
Thank you for completing the survey. Your business is greatly appreciated.
You may efax your survey or mail to: PO Box 723411, Atlanta, GA 31139-9998.
There is a 10% discount upon a referral for your next project.
Making Our Creative Image Work for You!
Yolanda Berry; Writer & Consultant