1. Yasser Salaheldin Fahmi Abdulrahim
SAP Functional Consultant
“Sales and Distribution (SD), Customer Relationship Management (CRM)”
+2 0122 772 0000 / +2 0120 258 6999 / +966 56 670 8564
y.salah2006@gmail.com
Cairo, Egypt - May, 1984 – Married
Permanently exempted from Military Service – Valid Driver Licensed
Web Page: http://www.linkedin.com/profile/edit?trk=hb_tab_pro_top
POSITION SOUGHT
SAP SD/CRM Sr. Consultant
PROFESSIONAL OBJECTIVE
I am targeting a promising career in a very well known consulting firm where I can gain expertise in providing
high Standard business solutions.
EDUCATION AND LANGUAGES
• Bachelor of Mining & Petroleum Engineering
Faculty of Engineering, Cairo University, 2006
o Graduation Grade: Fair.
o Graduation Project Grade: Excellent.
• SAP CRM 2005 Certificate (CRM Foundation with mySAP CRM 2005)
o Certificate ID : s0004822883
o Certified on : Dec 10,2007
• Language Skills:
o Arabic: Native Language
o English: Excellent
EMPLOYMENT HISTORY
Java Gulf – SAP MENA VAR Golden Partner Nov 2012- Present
SAP SD/CRM Lead Consultant
Al'Oula Building, 1st Floor, King Fahd Road, Riyadh – Saudi Arabia
Responsibilities:
• Implementation Services and System Customization.
• Provide Business Solution for our clients.
• Post-Implementation Maintenance and Support.
• System Documentation / End-User Training.
Project Implementation:
Job Title SAP Project Manager
Industry Education – Public sector
01/2013 – present King Abdul-Aziz University (KAU) – Jeddah, Saudi Arabia
Tasks/Responsibilities:
• SAP Project manager from Final preparation phases
- Updating the project plan and cutover plane
- Prepare the plan for FIT and TTT
- Go live support and hypercare period

2. Free Lancing Jan 2012- Oct 2012
SAP SD/CRM Sr. Consultant
Responsibilities:
• Implementation Services and System Customization.
• Provide Business Solution for our clients.
• Post-Implementation Maintenance and Support.
• System Documentation / End-User Training.
Project Implementation:
Job Title SAP SD Sr. Consultant
Industry Pharmaceutical
08/2012 – 10/2012 Pharma Overseas – Cairo, Egypt
Tasks/Responsibilities:
• SD (Business Blueprint)
- Review AS-IS and TO-BE process documentation.
- Do hands on Gap analysis.
- Design solution for all functional requirements.
- Discuss solution with business owners
- Supervise BBP documentation
Project Implementation:
Job Title SAP SD Sr. Consultant
Industry Cement
07/2012 – 08/2012 Building Materials Industries Company (BMIC) – Giza, Egypt
Tasks/Responsibilities:
• SD (Business Blueprint)
- Review AS-IS and TO-BE process documentation.
- Do hands on Gap analysis.
- Design solution for all functional requirements.
- Discuss solution with business owners
- Supervise BBP documentation
Project Implementation:
Job Title SAP CRM Consultant
Industry Medical Laboratory
01/2012 – 04/2012 El Mokhtabar for Medical Lab SAE – Giza, Egypt
Tasks/Responsibilities:
• CRM Marketing & IC Implementation (Full Life Cycle)
- Review AS-IS and TO-BE process documentation
- Review and amend BBP document.
- Integration between CRM and LIMS “Lab. Information Management System”
- Design Data Modeling.
- Implement settings of Middleware.
- Supervise configuration of Marketing & IC.
- Review Configuration Guide document.

3. - Review and Amend Test Scripts Document.
- Supervise Training sessions.
- Attend FIT sessions.
Certified IT Consultant (CIC) – SAP MENA Partner April 2011- Dec 2011
SAP SD/CRM Sr. Consultant
9, Ibn Battouta St., Cairo - Egypt
Responsibilities:
• Implementation Services and System Customization.
• Provide Business Solution for our clients.
• Post-Implementation Maintenance and Support.
• System Documentation / End-User Training.
Project Implementation:
Job Title SAP SD/CRM Consultant
Industry Healthcare (Medical Equipment)
06/2011 – 12/2011 Gulf Medical Company LTD - Jeddah, KSA
Tasks/Responsibilities:
• CRM Marketing & Sales Implementation (Full Life Cycle)
- Requirement gathering and business process analysis.
- Design solutions of different process between CRM Sales and ERP SD.
- Finalizing Data Model (between CRM and ERP).
- Integration between CRM Org. Modeling and ERP HR Org. Structure.
- Working with Middleware Functionality to transfer data between CRM and ERP.
- Assisting in preparing Business Blueprint documents for AS-IS and TO-BE processes.
- Configuring processes in ERP SD
- Configuring Processes in CRM Sales
- Implement settings of Middleware
- Preparing the training manuals for key and end users
- Conducting testing and training sessions for key users
- Preparing CRM/SD authorization matrix
Project Implementation:
Job Title SAP CRM Consultant
Industry Food & Beverage
04/2011 – 05/2011 Juhayna Food Industry – 6th
of October, Egypt
Tasks/Responsibilities:
• CRM IC & Complain Management Post Go Live
- Support and finalize go live issues.
- Configuration of Broadcast message in IC “Interaction Center”.
- Configuration of business partners related to complain management.
- Test the activated CRM Interactive Reports using BI visual clients on CRM.

4. Siemens IT Solutions and Services (SIS) July 2010- March 2011
SAP CRM Consultant
Siemens Building No.6, Dubai Internet City (DIC), Dubai - UAE
Responsibilities:
• Implementation Services and System Customization.
• Provide Business Solution for our clients.
• Post-Implementation Maintenance and Support.
• System Documentation / Key-User Training.
Project Implementation:
Job Title SAP CRM Consultant
Industry Utilities
08/2010 – 03/2011 Federal Electricity and Water Authority (FEWA) - Ajman, UAE
Tasks/Responsibilities:
• CRM IC & CRM/IS:U Implementation (Full Life Cycle)
- Assisting in Project Preparation – Requirement gathering and business process
analysis.
- Work on CRM connectivity between CRM clients and IS:U clients.
- Assisting in finalizing Data Model for CRM.
- Preparing and scheduling Business Blueprint workshop sessions.
- Assisting in preparing Business Blueprint documents for AS-ES and TO-BE processes.
- Preparing the training manuals for key and end users
- Conducting testing and training sessions for key users
Certified IT Consultant (CIC) – SAP MENA Partner April 2007- June 2010
SAP SD Consultant
9, Ibn Battouta St., Cairo - Egypt
Responsibilities:
• Implementation Services and System Customization.
• Provide Business Solution for our clients.
• Post-Implementation Maintenance and Support.
• System Documentation / End-User Training.
Project Implementation:
Job Title SAP MM Consultant (Trainer)
Industry Utilities
12/2009 – 02/2010 Saudi Electricity Company - Riyadh, Saudi Arabia
Tasks/Responsibilities:
• MM Training
- Conducting training sessions for end users regarding the below business processes :
1. Material Master creation
2. Vendor master creation
3. Purchasing cycle & its relevant approval strategy
4. Inventory management processes
5. Physical inventory
6. Invoice verification
7. MRP (Materials requirement Planning)

5. 8. Customs expedition
Project Implementation:
Job Title SAP SD Consultant
Industry Pharmaceutical
04/2008 – 07/2009 AMOUN Pharmaceutical Com. & AMOUN Distribution Com. - El Obour, Egypt
Tasks/Responsibilities:
• SD Implementation (Full Life Cycle) 04/2008 – 01/2009
- Assisting in Project Preparation – Requirement gathering and business process
analysis.
- Discuss all Business Scenarios
- finalization of the Business Blue print based on SAP Best practice
- Finalization of all configuration activities.
- Finalization of BPP (Business Process Procedure) & All Training Documents
- Key user Training
- End User Training
- Responsible of conducting the SD unit testing & FIT.
- Responsible of the SD Data Migration.
• SD Post Go Live 02/2009 – 07/2009
- After go live support for AMOUN branches helping Sales and distribution Team for their
daily transactions and handling upcoming issues.
- Key user Training
- End User Training
Project Implementation:
Job Title SAP SD Consultant
Industry Pharmaceutical
01/2008 – 03/2008 Sanofi-Aventis - Cairo, Egypt
Tasks/Responsibilities:
• SD Post Go Live
- Responsible for collecting business requirements.
- Design the SAP solution based on SAP Best practice.
- Finalization of all configuration activities.
- Preparing All Training Documents.
- Support key user Training and testing on QA client.
University Alliance Program:
02/2008 – 03/2008
• Cairo University, “Sales and Distribution overview”.
• Ain Shams University, “Sales and Distribution overview”.
- Preparing training materials
- Preparing lectures and labs
- Preparing midterm exam
- Preparing the model answer for the exam
03/2010 – 04/2010

6. • Cairo University, “SAP overview, Materials Management overview and Sales and Distribution overview”.
• Ain Shams University, “SAP overview, Materials Management overview and Sales and Distribution overview”.
• Helwan University, “SAP overview, Materials Management overview and Sales and Distribution overview”.
- Preparing training materials
- Preparing lectures and labs
- Preparing midterm exam
- Preparing the model answer for the exam
Pre-Sales Activities
Tasks/Responsibilities:
• Preparing and present SAP CRM Presentations and Demos for the following
Clients
o TMG (Taalat Mostafa Group) Real Estate Company - Cairo, Egypt.
o JUHAYNA Food & Beverage Company - 6th
of October, Egypt.
• Preparing and present SAP SD Presentations and Demos for the following
Clients
o Gulf Medical Company LTD – Riyadh, KSA.
o Rameda Pharmaceutical Company – 6th
of October, Egypt.
o ElMostathmer Food & Beverage Company – Cairo, Egypt.
Raya Contact Center
Nov 2006 – April 2007
Tasks /Responsibilities:
• Local Call Center agent for RAYA ADSL service (customer service).
• Offshore Call Center agent for International Communication Company “Net One “USA, CA. (telesales).
SAP Competence:
In Customer Relationship Management:
• Business Analysis and defining the business processes
• Define and working with CRM Master Data, Base Customizations - Partner determination and organization
determination.
• Configure the organizational model, organizational units and attributes.
• Pricing configuration pricing procedures, condition types, condition records, access sequence and pricing
procedure determination.
• Define SAP CRM 7.0 functionality for IS:U (Industry Specific Utilities).
• Define account management, contract management and complaints management in SAP CRM 7.0
In Sales and Distribution:
• Make Master Data and Customizing settings for batch management.
• Maintain the key master data in Sales and Distribution.
• Work with the various documents in Sales and Distribution.
• Carry out analyses of sales and distribution processes.
• Integrate sales in the sales process chain.
• Configure Customizing so that it represents specific sales requirements.
• Configure the system to the shipping processes requirements.
• Carry out the Customizing configurations for company-specific billing requirements.
• Carry out the integration of billing within the Sales and Distribution process chain and the transfer of data to
Financial Accounting.

7. • Make the necessary Customizing settings to implement pricing strategy.
• Convert pricing requirements to the necessary pricing strategy.
• Apply Credit management functionality.
• Adapt the system to the requirements for the various automatic credit checks.
• Excellent Knowledge in the integration with MM Module regarding SD.
• Excellent knowledge in the integration with PP Module regarding SD.
• Excellent knowledge in the integration with FI/CO Module regarding SD.
PROFESSIONAL TRAINING
04/2007 – 01/2008
• SAP SD Academy. Courses included are:
o SCM600 (Processes In Sales and Distribution).
o SCM605 (Sales).
o SCM610 (Delivery).
o SCM615 (Billing).
o SCM620 (Pricing in SD).
o SCM650 (Cross Functional Customizing in SD).
• SAP CRM Academy. Courses included are:
o SAPCRM (SAP CRM Solution Overview).
o CR100 (CRM-Customizing Fundamentals).
o CR410 (CRM Interaction Center Webclient).
o CR500 (CRM Middleware).
o CR600 (CRM Marketing).
10/2009
• SAP Value Academy for Channel Partners:
o Value Selling Academy Training Camp – Cairo, Egypt
PROFESSIONAL and PERSONAL SKILLS
• Excellent Communication & Presentation Skills
• Excellent Explanation & Training Skills
• Technical interviewer
• A Hard Worker, Able to Work under Pressure for a Long Time without Losing My Engineering Sense
• A Team Leader with Good Qualities of Command
• Proficient in Microsoft Office®,
• Design Tool: SAP Configuration (IMG)
• SAP Reporting Tools: Report painter, ABAP Query & Quick viewer
• SAP Data Migration Tool: Legacy System Migration Workbench (LSMW)
• Presentation Tools: Visio & PowerPoint
• Ability to work with people from different cultural and professional backgrounds
• Passion to travel worldwide
• Analytical, Communication and Interpersonal Skills
• Ability to accept change and diversity
• Working on SAP Tutor
References
Shiju Abdulhameed Ziad Swidan
Head of SAP Consulting Channel Sales Manager
MEA at ATOS international SAP Egypt LLC
Dubai-UAE Cairo-Egypt
Mobile : +971 55 2001353 Mobile : +20 11 1166705

8. Shiju.abdulhameed@siemens.com ziad.swidan@sap.com