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Montre à La Cigarette C’est Qui Le Boss! :P Using Highly Tailored Text Messages to Help Young Adults Quit Smoking Rachel Fournier, Catherine Lavoie,  Trevor van Mierlo, Peter Selby Medicine 2.0 Congress September 18, 2011
Before we begin… ,[object Object],[object Object],[object Object],[object Object]
Canadian Cancer Society – Quebec Division ,[object Object],[object Object],[object Object]
Evolution Health Systems Inc. ,[object Object],[object Object],[object Object],[object Object]
Context ,[object Object],[object Object],[object Object],[object Object],[object Object]
Adapting for Young Adults
What is SMAT? ,[object Object],[object Object],[object Object],S ervice de M essagerie texte pour A rrêter le T abac ( S hort  M essages  A gainst  T obacco)
Reaching Young Adults ,[object Object],[object Object],[object Object],[object Object]
Reaching Young Adults
Registration Process ,[object Object],[object Object],[object Object],[object Object],[object Object]
How Does It Work?  A. Proactive messages: text schedule B. Reactive messages: reply with a keyword Distraction Envie Pause Oups Party Stress Prep. Week Quit Day Week 1 Weeks 2-4 Weeks 5-12 1 / day 2 2 / day 1 / day 2 / wk
The Messages ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Registrations ,[object Object],[object Object]
Why  didn’t  you confirm your registration? n = 38 I changed my mind – I don’t want to quit smoking anymore 21 % I never received the first text message asking me to text « ok » to confirm my registration  16 % I forgot to confirm my registration 13 % I didn’t understand i had to text « ok » to confirm my registration and receive the text messages 11 % I didn’t understand that SMAT offered support over my cell phone 5 % I was worried it would cost money 5 % I texted « ok » but nothing happened  3 % I didn’t like the text message i received from SMAT 3 % I don’t remember 8 % Other reasons (lost interest, concerned about fraud, gave a residential number, didn’t know how) 13 %
Evaluation ,[object Object],Average: 27  Median: 26
Keyword Utilization Reasons for  not  using keywords n=30 I didn’t need them 60% I didn’t remember the keywords 23% I thought it would cost money 5% I don’t like to write text messages 4% I didn’t know there were keywords 4% Other reasons 6%
Keyword Utilization ,[object Object],[object Object],Keyword Number of times sent Number of users Average per user Distraction 229 56 4 Envie 124 56 2.2 Oups 122 57 2.1 Party 100 50 2 Stress 85 46 1.8 Pause 37 28 1.3
What Did Users Think of the Service? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Great, but did it work? ,[object Object],[object Object],[object Object],[object Object]
Relapse Relapse Triggers n=54 Stressful situation 62% Alcohol 50% Being around other smokers 42% Withdrawl symptoms (cravings, irritibility, anxiety, difficulty concentrating) 35% Weight gain 3% Other reasons 11%
Relapse What would have prevented relapse? n=54 Using pharmaceutical aids while along with the service 45% Ability to text chat with a quit specialist 40% Being buddied up with another quitter 27% Receiving more text messages 21% Receiving more follow-up calls from a specialist 13% Participating in a quit contest 12% Staying home / going out less / less partying 7% Not being around smokers 5% Other reasons 7% Don’t know 7%
Conclusions ,[object Object],[object Object],[object Object],[object Object],[object Object]
What’s Next? ,[object Object],[object Object],[object Object],[object Object],[object Object],ttyl!
[object Object],[object Object],[object Object],[object Object],[object Object]

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Montre à La Cigarette C’est Qui Le Boss! Using Highly Tailored Text Messages to Help Young Adults Quit Smoking

  • 1. Montre à La Cigarette C’est Qui Le Boss! :P Using Highly Tailored Text Messages to Help Young Adults Quit Smoking Rachel Fournier, Catherine Lavoie, Trevor van Mierlo, Peter Selby Medicine 2.0 Congress September 18, 2011
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  • 11. How Does It Work? A. Proactive messages: text schedule B. Reactive messages: reply with a keyword Distraction Envie Pause Oups Party Stress Prep. Week Quit Day Week 1 Weeks 2-4 Weeks 5-12 1 / day 2 2 / day 1 / day 2 / wk
  • 12.
  • 13.
  • 14. Why didn’t you confirm your registration? n = 38 I changed my mind – I don’t want to quit smoking anymore 21 % I never received the first text message asking me to text « ok » to confirm my registration 16 % I forgot to confirm my registration 13 % I didn’t understand i had to text « ok » to confirm my registration and receive the text messages 11 % I didn’t understand that SMAT offered support over my cell phone 5 % I was worried it would cost money 5 % I texted « ok » but nothing happened 3 % I didn’t like the text message i received from SMAT 3 % I don’t remember 8 % Other reasons (lost interest, concerned about fraud, gave a residential number, didn’t know how) 13 %
  • 15.
  • 16. Keyword Utilization Reasons for not using keywords n=30 I didn’t need them 60% I didn’t remember the keywords 23% I thought it would cost money 5% I don’t like to write text messages 4% I didn’t know there were keywords 4% Other reasons 6%
  • 17.
  • 18.
  • 19.
  • 20. Relapse Relapse Triggers n=54 Stressful situation 62% Alcohol 50% Being around other smokers 42% Withdrawl symptoms (cravings, irritibility, anxiety, difficulty concentrating) 35% Weight gain 3% Other reasons 11%
  • 21. Relapse What would have prevented relapse? n=54 Using pharmaceutical aids while along with the service 45% Ability to text chat with a quit specialist 40% Being buddied up with another quitter 27% Receiving more text messages 21% Receiving more follow-up calls from a specialist 13% Participating in a quit contest 12% Staying home / going out less / less partying 7% Not being around smokers 5% Other reasons 7% Don’t know 7%
  • 22.
  • 23.
  • 24.

Editor's Notes

  1. Explaining why we put forward the fact that it’s offered by CCS (focus groups – it’s human, it’s not governmental, they want our good, they are not making profit, they are professional…) Mentioning that the promotional team was formed of two students in our targeted age range (18-24)