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Global Online Payment Methods 2012

August 2012

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August 2012

Publication Date
August 2012
Language
English
Format
PDF & PowerPoint
Number of Pages/Charts
219
Covered Countries
North America: USA (Top Country), Canada
Latin America: Brazil (Top Country), Argentina, Colombia, Mexico
Western Europe: UK (Top Country), Belgium, France, Ireland, Italy, Luxembourg, Netherlands,
Portugal, Spain
Central Europe: Germany (Top Country), Austria, Switzerland
Eastern Europe: Russia (Top Country), Bulgaria, Cyprus, Czech Republic, Estonia, Greece, Hungary,
Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Turkey, Ukraine
Scandinavia: Denmark, Finland, Norway, Sweden
Asia-Pacific: China (Top Country), India, Japan, Malaysia, South Korea, Vietnam, Australia
Middle East & Africa: UAE, Botswana, Nigeria, South Africa
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Key Findings
Covering more than 50 Countries & Regions worldwide
• The global mobile payment transaction volume is estimated to increase by almost three quarters in 2012,
compared to 2011.
• Credit cards are projected to remain the leading online payment method in the USA at least until 2016, with
debit cards taking second place.
• After credit cards, “Boleto” was the most preferred payment method of online shoppers in Brazil in the 12
month leading to May 2012.
• In the UK in Q1 2012, the most frequently used online payment method was “Credit Cards”, followed by
“Debit Cards”.
• The number of digital wallets in Russia increased by more than 10% in 2011, while their transaction volume
grew by almost 80% from 2010.
• In China, the third party online payment market, which was dominated by Alipay, reached a trade volume of
more than CNY 750 billion in Q1 2012, following a steady increase in previous quarters.

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Table of Contents (1 of 9)
1. MANAGEMENT SUMMARY 3. NORTH AMERICA (cont.)

2. GLOBAL 3.1. USA (Top Country) (cont.)

• Online Payment Trends, 2012 • Online Credit Card Payment Frustrations of Online
• Payment Service Provider Market Trends, October Shoppers making Online digital Purchases under
USD 25, in % of frustrated Online Shoppers,
2011
September 2011
• Mobile Payment Transaction Volume, in USD billion, • Mobile Payment Market Trends, April 2012
2011 & 2012f
• Reasons for stagnant or declining Mobile Payment
• Mobile Payment Users, in millions, 2009, 2011, Usage, in % of Mobile Payment Users, March 2012
2013f & 2016f • Share of Alternative Payment Methods on total
• Share of Online Alternative Payments on total Online Payment Volume, in %, 2011/2012 and
Online Transaction Value, by Product Category, in 2014f
%, 2012 & 2015f • News about Boku, May 2012
• News about CorFire, January 2012
• News about Isis, May 2012
3. NORTH AMERICA • News about Parkmobile USA, March & May 2012
• News about PayOne, May 2012
3.1. USA (Top Country) • News about USAePay, April 2012
• News about Western Union, March 2012
• Online Payment Trends, 2011/2012 and Average
Amount spent on single Online Transactions using
Credit Cards and Debit Cards, in USD, 2011 3.2. Canada
• Breakdown of Online Payment Methods, in % of
Usage, 2010-2016f • Online and Mobile Payment Trends, 2012
(by Debit Card (Check Card), Major Credit Card, • Payment Methods of Online Shoppers, in % of
Online alternative Payment (PayPal, Google, Usage, 2010
Checkout, etc.), Prepaid or Gift Card, Store- (by Credit Card, Online Payment Services)
branded Credit Cards)
• Share of Retailers able to process Smartphone
• Preferred Mobile and Online Shopping Payment Payments, in % of total Retailers, Q1 2012
Services, in % of Usage, October 2011
• News about Paysafecard, July 2012
(by CheckFree, Credit Cards, Google Wallet
(Checkout), Mazooma, Moneybookers, PayPal, • News about UseMyServices, March 2012
Wirecard)
• Credit Card Online Purchase Volumes, in USD
billion and in % annual Growth, 2010-2016f 4. LATIN AMERICA
• Breakdown of Mobile Payment Business Models, by
Feasibility, in %, 2011 4.1. Regional
• Inclination to Purchase Online and additional
monthly Amount Spent Online, if more secure and • Online Payment Trends, 2011
easy Alternative Payment Methods were vailable,
a
in %, September 2011
4.2. Brazil (Top Country)
• Reasons for making more small digital Purchases
under USD 25 Online, in %, September 2011
• Preferred Payment Methods in Brazil, in % of
• Online Shopping Concerns of Online Shoppers
Online Shoppers, 12 Months to May 2012
when making Online digital Purchases under USD
(by Boleto, Cash-on-Delivery, Debit Card)
25, including Payment Concerns, in %, September
2011 • News about Cielo, April & July 2012



4. LATIN AMERICA (cont.) 5. WESTERN EUROPE

4.2. Brazil (Top Country) (cont.) 5.1. Regional

• News about MasterCard and Telefónica, November • Online Payment Trends, 2011/2012
2011 • Used Online Payment Methods, in % of Online
• News about MoIP, April 2012 Shoppers, 2010
• News about NewNet, April 2012 (by Bank/Credit Transfer, Cash-on-Delivery,
Cheque, Credit/Charge Card, Debit Card, Direct
• News about PagSeguro, April 2012 Debit, Online Payment Systems, Payment by
• News about Paymentez, March 2012 Mobile Phone)
• News about SafetyPay and HSBC Bank Brazil, • Used Online Payment Methods, by Country, in %
October 2011 of Online Shoppers, 2010
(by Bank/Credit Transfer, Cash-on-Delivery,
4.3. Argentina Debit, Online Payment Systems, Payment by
Mobile Phone)

• Online Payment Trends, 2012 and Share of Online • Barriers to Online Shopping, including Payment,
in % of Non-Online Shoppers, 2010
Shoppers paying with Credit Cards, in %, April
2012 • Share of Consumers with high Confidence in
Online Payments, in %, May 2012
• News about DineroMail and MercadoPago, 2012;
including Payment Transaction Volume of
MercadoPago, in USD million, 2010 & 2011
• News about Tecnofinance S.R.L., July 2012
5.2. UK (Top Country)
• News about Global Collect and Sub1, February
• Direct Carrier Billing Market Trends, April 2012 and
2012
Breakdown of Preferred Mobile Payment Methods,
• News about Ukash, February 2012 in % of Smartphone Users, April 2012
(by Credit Card, Debit Card, Other Payment
Methods)
4.4. Colombia • Used Payment Methods, in % of Online Shoppers,
2010
• News about Redeban Multicolor, February 2012;
including total Transactions made using Redeban
Debit, Online Payment Systems)
Multicolor’s mobile Banking, in millions, 2010 &
2011 • Breakdown of Online Payment Methods, by
Frequency of Use, in %, Q1 2012
(by Credit Cards, Debit Cards, PayPal, Other
Methods)
4.5. Mexico • Breakdown of Online Card Payments, by Type of
Card, in %, 2010
• Online and Mobile Payment Trends, 2011/2012 (by Credit Cards, Debit Cards)
• Offered Online Payment Methods, in %, 2011 • Share of Consumers having ever scanned a QR-
(by Branch Deposit, Cash-on-Delivery, Credit Card, Code, in % of Consumers, 2011
Online Transfer, PayPal, Others)
• News about Visa, January 2012



5. WESTERN EUROPE (cont.) 5. WESTERN EUROPE (cont.)

5.3. Belgium 5.6. Italy

• Online Payment Trends, 2011/2012 and Breakdown • Breakdown of Online Payment Methods, in % of
of used Online Shopping Payment Methods, in % of Online Shoppers, 2011
Online Shoppers, April 2012 (by Credit Card, PayPal, Other)
• Used Online Payment Methods, in % of Online
Shoppers, 2010
Shoppers, 2010
Debit, Online Payment Systems, Payment by
Mobile Phone) Debit, Online Payment Systems, Payment by
Mobile Phone)
• Online Payment Methods offered by Internet Pure
Players, in %, 2010 & 2011 • News about MyBank, May 2012
(by American Express, Bancontact/Mister Cash,
Dexia Direct Net, Diners, IDEAL, ING Home Pay, 5.7. Luxembourg
JCB, KBC/CBC Online, Maestro, PayPal, Visa and
Master Card) • Used Online Payment Methods, in % of Online
Shoppers, 2010
Credit/Charge Card, Debit Card, Direct Debit,
5.4. France Online Payment Systems)

• Online Payment Methods, by Popularity, in % of 5.8. Netherlands
Online Shoppers, 2012f
(by Bank Card, Cheque, Digital Wallet (PayP, etc.), • Breakdown of preferred Online Payment Methods
Gift Voucher, Virtual Credit Card) of Online Shoppers, in %, 2010 & 2011
• Used Online Payment Methods, in % of Online (by Acceptgiro, Credit Card, Credit Transfer,
Shoppers, 2010 iDEAL, One-off Direct Debit, PayPal, Others)
(by Bank/Credit Transfer, Cash-on-Delivery, • Used Online Payment Methods, in % of Online
Cheque, Credit/Charge Card, Debit Card, Direct Shoppers, 2010
Mobile Phone)
Mobile Phone)
5.5. Ireland • Accepted Online Payment Methods by Online
Merchants, in %, 2010 & 2011
(by Acceptgiro, Cash-on-Delivery, Credit Card,
• Online Payment Trends, 2011/2012 and Number of
Credit Transfer, iDEAL, One-off Direct Debit,
Online Banking Payments, in millions, 2010 & 2011
PayPal)
• Online Payment Methods used for last Online
Shoppers, 2010
Purchase, in %, 2011
(by Acceptgiro, Credit Card, Credit Transfer, iDEAL,
One-off Direct Debit, PayPal)
Mobile Phone) • Breakdown of preferred Mobile Payment Methods
of Mobile Shoppers, in % of Mobile Shoppers, 2011
(by Acceptgiro, Credit Card, iDEAL, Other)



5. WESTERN EUROPE (cont.) 6. CENTRAL EUROPE (cont.)

5.9. Portugal 6.1. Germany (cont.)

• Used Online Payment Methods, in % of Online • Breakdown of preferred Payment Methods of
Shoppers, 2010 Online Shoppers, in %, January 2011 & January
(by Bank/Credit Transfer, Cash-on-Delivery, 2012
Cheque, Credit/Charge Card, Debit Card, Direct (by Credit Card, Invoice, Online Payment,
Debit, Online Payment Systems, Payment by Prepayment, Other)
Mobile Phone)
• Breakdown of Trust in Online Payment Methods,
compared to regular Payment Methods, in % of
5.10. Spain Consumers, Q1 2012
• Reasons for choosing an Online Payment Method,
• Preferred Online Payment Methods, in % of in % of Individuals, Q1 2012
Internet Users, 2011 • Breakdown of preferred Payment Methods in
(by Bank Transfer, Cash-on-Delivery, Credit Card, Interactive Trade, in % of Interactive Trade
Payment Platforms (e.g. PayPal, Moneybookers,
Shoppers, 2010 & 2011
Click & Buy))
(by Cash-on-Delivery, Credit Card, Digital Payment
• Used Online Payment Methods, in % of Online Methods, Direct Debit, Hire-Purchase, Invoice,
Shoppers, 2010
Others)
Cheque, Credit/Charge Card, Debit Card, Direct • News about eBay Payment, June 2012
Debit, Online Payment Systems, Payment by • News about Otto and Yapital, March 2012
Mobile Phone)
• Breakdown of main Concerns regarding Online
Shopping, including Online Payments, in % of 6.2. Austria
Internet Users, May 2012
• News about PayPal, March 2012 • Online Payment Trends, 2011/2012 and Online
Payment Methods by Popularity, in % of Online
• News about Telefonica Digital, July 2012
Shoppers, 2006/2007 & 2010/2011
(by Bank Transfer, Cash-on-Delivery, Credit Card,
PayPal, Other Payment Methods)
6. CENTRAL EUROPE • Used Online Payment Methods, in % of Online
Shoppers, 2010
6.1. Germany (Top Country) (by Bank/Credit Transfer, Cash-on-Delivery,
• Online Payment Trends, 2011/2012 Debit, Online Payment Systems, Payment by
• Direct Carrier Billing Market Trends, April 2012 and Mobile Phone)
Breakdown of preferred Mobile Payment Methods, • News about Klarna, July 2012
in % of Smartphone Users, April 2012
(by Credit Card, Debit Card, Other Payment
Methods) 6.3. Switzerland
Shoppers, 2010 • Breakdown of preferred Payment Methods in
(by Bank/Credit Transfer, Cash-on-Delivery, Interactive Trade, in % of Companies, 2010 & 2011
Cheque, Credit/Charge Card, Debit Card, Direct (by Credit Card, Debit Card, Invoice, Prepayment/
Debit, Online Payment Systems, Payment by Cash-on-Delivery)
Mobile Phone)



7. EASTERN EUROPE 7. EASTERN EUROPE (cont.)

7.1. Russia (Top Country) 7.3. Cyprus

• Online Payment Trends, 2011 • Used Online Payment Methods, in % of Online
• Most popular national and international Electronic Shoppers, 2010
Payment Systems, 2011 (by Bank/Credit Transfer, Cash-on-Delivery,
• Awareness and Usage of Payment Methods, in %, Debit, Online Payment Systems)
March 2012
(by Bank Cards, E-Money, Internet Banking, Offline
Terminals, SMS Payments)
7.4. Czech Republic
• E-Money Trends, 2011/2012
• Number of digital Wallets, in millions, 2009-2011f • Used Online Payment Methods, in % of Online
and total digital Wallet Transaction Volume, in RUB Shoppers, 2010
billion, 2009-2012f (by Bank/Credit Transfer, Cash-on-Delivery,
• E-Money Usage, by Category, in % of E-Money Cheque, Credit/Charge Card, Debit Card, Direct
Users in Urban Areas, March 2012 Debit, Online Payment Systems, Payment by
• E-Money Service Awareness, in % of Consumers in Mobile Phone)
Urban Areas, March 2012 • Mobile Payment Trends, 2011
(by Money@Mail.ru, PayPal, QIWI Wallet,
WebMoney, Yandex.Money)
• E-Money Service Usage, in % of Consumers in 7.5. Estonia
Urban Areas, March 2012
(by Money@Mail.ru, PayPal, QIWI Wallet, • Online Payment Trends, Q1 2012
WebMoney, Yandex.Money)
• News about PayPal, August 2011 Shoppers, 2010
• News about VimpelCom and Alfa-Bank, June 2011 (by Bank/Credit Transfer, Cash-on-Delivery,
• News about Yandex.Money and Earthport, July Cheque, Credit/Charge Card, Debit Card, Direct
2012 Debit, Online Payment Systems, Payment by
Mobile Phone)
• Breakdown of most popular non-Card Payment
Methods, in % of Individuals, Q1 2012
• Growth in Number of Transfers of non-Card
7.2. Bulgaria Payment Methods, in % Growth, 2012 vs. 2007

Shoppers, 2010
(by Bank/Credit Transfer, Cash-on-Delivery, 7.6. Greece
Debit, Online Payment Systems, Payment by • Used Online Payment Methods, in % of Online
Mobile Phone) Shoppers, 2010
• Share of Internet using Cardholders paying Bills or (by Bank/Credit Transfer, Cash-on-Delivery,
making Purchases Online, in % of Cardholders Credit/Charge Card, Debit Card, Direct
using the Internet, Q1 2012 Debit, Online Payment Systems, Payment by
Mobile Phone)



7. EASTERN EUROPE (cont.) 7. EASTERN EUROPE (cont.)

7.7. Hungary 7.11. Poland

• Used Online Payment Methods, in % of Online • Online Payment Methods by Popularity, in %, 2011
Shoppers, 2010 (by Bank Transfer – On the Basis of an Invoice,
(by Bank/Credit Transfer, Cash-on-Delivery, Bank Transfer - Prepayment, Cash-on-Delivery,
Cheque, Credit/Charge Card, Debit Card, Direct Credit Card/E-Card, Payment System (for
Example DotPay, PayPal), I Don’t Know/ Hard to
Debit, Online Payment Systems, Payment by Tell, Other)
Mobile Phone)
• News about PayU, July 2011 Shoppers, 2010
Credit/Charge Card, Debit Card, Direct
7.8. Latvia Mobile Phone)
• Availability of Payment Methods in Online Shops,
• Used Online Payment Methods, in % of Online in %, 2008-2010
Shoppers, 2010 (by Bank Transfer, Credit Card Payment, Micropay
(by Bank/Credit Transfer, Cash-on-Delivery, ments per SMS, Payment in Installments, Payment
Cheque, Credit/Charge Card, Debit Card, Direct upon Receipt, Quick Internet Transfer, Other)
Debit, Online Payment Systems, Payment by • Payment Methods in Online Shops, by Popularity,
Mobile Phone) in %, 2009 & 2010
(by Bank Transfer, Credit Card Payment,
Micropayments per SMS, Payment in Installments,
Payment upon Receipt, Quick Internet Transfer,
Other)
• Online Payment Cooperation Partners of Online
7.9. Lithuania Shops, in %, 2008-2010
(by DialCom24 Sp. z o.o., Did not cooperate with
• Used Online Payment Methods, in % of Online any Company, Dotpay S.A., eCard S.A., First Data
Shoppers, 2010 Polska S.A., PayPal Polska Sp. z o.o., PayU S.A.,
Other)
Credit/Charge Card, Debit Card, Direct
Debit, Online Payment Systems, Payment by 7.12. Romania
Mobile Phone)
• Online Payment Trends, 2011/2012 and Online
Payment Volume, in EUR million, Q1-Q3 2010 &
Q1-Q3 2011
7.10. Malta • Used Online Payment Methods, in % of Online
Shoppers, 2010
• Used Online Payment Methods, in % of Online (by Bank/Credit Transfer, Cash-on-Delivery,
Shoppers, 2010 Credit/Charge Card, Debit Card, Direct
(by Bank/Credit Transfer, Cash-on-Delivery, Debit, Online Payment Systems, Payment by
Credit/Charge Card, Debit Card, Direct Mobile Phone)
Debit, Online Payment Systems) • Online Payment Methods, by Popularity, in % of
Internet Users in Urban Areas, 2011
(by Cash-on-Delivery, Credit Card)



7. EASTERN EUROPE (cont.) 8. SCANDINAVIA

7.13. Slovakia 8.1. Denmark

• Used Online Payment Methods, in % of Online • Online Payment Trends, 2011 and Average Amount
Shoppers, 2010 spent Online via Dankort, in DKK, 2010 & 2011
(by Bank/Credit Transfer, Cash-on-Delivery, • Breakdown of Online Payment Methods, in % of
Cheque, Credit/Charge Card, Debit Card, Direct Online Shoppers, 2011
Debit, Online Payment Systems, Payment by (by Credit Card/Dankort, Direct Payment via my
Mobile Phone) Bank, Invoice, PayPal or similar)
• News about TrustPay, July 2012 • Used Online Payment Methods, in % of Online
• News about Adyen and TrustPay, July 2012 Shoppers, 2010
• News about UniCredit and Gemalto, July 2011 (by Bank/Credit Transfer, Cash-on-Delivery,
Mobile Phone)
7.14. Slovenia • News about Ukash, February 2012

Shoppers, 2010
8.2. Finland
Debit, Online Payment Systems, Payment by • Breakdown of Online Payment Methods, in % of
Mobile Phone) Online Shoppers, 2011
(by Credit Card/Dankort, Direct Payment via my
Bank, Invoice (after Delivery), PayPal or similar,
Others)
7.15. Turkey • Used Online Payment Methods of Online Shoppers,
in %, 2010
• Mobile Banking and Payment Market Trends, (by Bank/Credit Transfer, Cash-on-Delivery,
December 2011 Credit/Charge Card, Debit Card, Direct Debit,
On line Payment Systems, Payment by Mobile
• Total Number of E-Commerce Transactions made Phone)
with Domestic Cards, in millions, 2007-2011 and
Volume of E-Commerce Transactions made with
Domestic Cards, in TRY billion, 2007-2011
• News about Express Digital Wallet, June 2012
8.3. Norway
• News about Paysafecard, June 2012

• Breakdown of Online Payment Methods, in % of
Online Shoppers, 2011
7.16. Ukraine (by Credit Card/Dankort, Direct Payment via my
Bank, Invoice (after Delivery), PayPal or similar)
• News about Global Money, June 2012



8. SCANDINAVIA (cont.) 9. ASIA-PACIFIC (cont.)

8.4. Sweden 9.2. China (cont.)

• Breakdown of Online Payment Methods, in % of • Breakdown of Online Payment Safety Issues, in %
Online Shoppers, 2011 of affected Users, 2011
(by Credit Card, Direct Payment via my Bank, • Breakdown of Customer Loyalty after Encountering
Invoice (after Delivery), PayPal or similar, Others) Safety Issues, by Payment Provider, in % of
• Used Payment Methods, in % of Online Shoppers, affected Users, 2011
2010 • Mobile Payment Trade Volume, in CNY billion and in
(by Bank/Credit Transfer, Cash-on-Delivery, % annual Growth, 2010-2014f
Credit/Charge Card, Debit Card, Direct Debit,
Online Payment Systems, Payment by Mobile • Number of Mobile Payment Users, in millions and in
Phone) % annual Growth, 2010-2014f

• Mobile Payment Trends, 2011/2012 • News about Alipay and Computop, July 2012
• News about PayPal, March 2012
• News about China UnionPay, February, May & June
2012
9. ASIA-PACIFIC

9.1. Regional 9.3. India

• Online Payment Trends, 2012 • Online Payment Trends, 2011/2012

9.2. China (Top Country) 9.4. Japan

• Third Party Online Payment Trade Volume, in CNY • Online Payment Trends, 2011/2012 and Amount of
billion and in % annual Growth, Q1 2011- Q1 2012 Money issued by Plastic Prepaid Cards, in JPY
• Breakdown of Third Party Online Payment Market, billion, 2010 & 2011
by Registered Users, in %, Q1 2012 • Value of the Electronic Payment Market, in JPY
(by 99Bill, Alipay, ChinaBank Payment, IPS, trillion and in % annual Growth, 2011-2016f
PayEase, Tenpay, Yeepay, Others) • News about DataCash, April 2012
• Breakdown of Third Party Online Payment Market, • News about PayPal, May 2012
by Trade Volume, in %, Q1 2012
(by 99Bill, Alipay, ChinaBank, China PNR, China
UnionPay, IPS, PayEase, Tenpay, YeePay, Others)
• Breakdown of Online Payment Users, by Gender,
in % of Users, 2011
• Breakdown of Online Payment Users, by Age
Group, in % of Online Payment Users, 2011
9.5. Malaysia
• Share of Online Payment Users, in % of total
• Online Payment Trends, 2011/2012
Internet Users, 2011 and Breakdown of Reasons
against Online Payments, in %, 2011 • News about PayPal and Malaysia Airlines, July 2012
• Main Online Payment Safety Concerns, in %, 2011



9. ASIA-PACIFIC (cont.) 10. MIDDLE EAST & AFRICA

9.6. South Korea 10.1. Middle East Regional

• Payment Methods in B2C E-Commerce, in %, Q2 • Online Payment Trends, 2011/2012 and Reasons
2010, Q1 2011 & Q2 2011 against Online Shopping, including Payment, in %,
(by Credit Cards, E-Money, Money Transfers, 2011
Others) • News about PayPal, June 2012
• News about Won Corporation, July 2012

10.2. UAE

• Online Payment Methods, by Popularity, in % of
9.7. Vietnam Online Shoppers using Credit and Debit Cards, July
2011
• News about BPC Banking Technologies and Ocean (by Mastercard, Third-Party Payment Sites (eg Pay
Bank, October 2011 Pal), Visa)
• News about OnePay, June 2011 & February 2012

10.3. Africa Regional

• Mobile Payment Trends, 2012

9.8. Australia 10.4. Botswana

• Online Payment Trends, 2011/2012 • Online Payment Trends, 2012
• Breakdown of Online Shopping Payment Methods,
in % of Online Shoppers, June 2011
(by Both Credit Card and Money Transfer Services, 10.5. Nigeria
Credit Card only, Money Transfer Services only
(e.g. PayPal), Neither) • Breakdown of Online Payment Methods, in % of
• Online Payment Methods, by Popularity, in % of Internet Users, 2010
Inhabitants, 2011 (by ATM, Mastercard, Visa, All)
(by Credit Card, Debit Card, Direct Debit/Transfer,
PayPal)
10.6. South Africa

• News about MasterCard Mobile, April 2012
• News about PayU, July 2012



Samples


In July 2012, online prepaid payment expert Paysafecard expanded into
the Canadian market, offering prepaid payment solutions.
Canada: News about Paysafecard, July 2012

 In July 2012, Austrian and German online prepaid payment
expert Paysafecard expanded into the Canadian
market. Since its establishment in 2000, the company
already serviced 31 markets as of July 2012 and has
become the leading prepaid payment provider in Europe.

 Paysafecard enables purchases of online prepaid
vouchers, which can be used as online currency. The
service does not charge transaction fees to clients.

 Vouchers can be acquired at distribution partners of
Paysafecard, such as retail outlets.

 The company hoped to trigger an expansion of the
Canadian E-Commerce market, by providing safe payment
solutions, thus reacting to customers’ security concerns.

 Moreover, Paysafecard is a suitable payment method for
micro transactions, which will increase as the Canadian
online gaming market becomes increasingly monetized.

Source: Paysafecard, July 2012

54


In Mexico, “Credit Card” (68%) was the most offered online payment
method in 2011, followed by “Online Transfer” (29%).
Mexico: Offered Online Payment Methods, in %, 2011
(by Branch Deposit, Cash-on-Delivery, Credit Card, Online Transfer, PayPal, Others)

Credit Card 68%

Online Transfer 29%

Branch Deposit 27%

PayPal 18%

Cash-on-Delivery 14%

Others 13%

0% 20% 40% 60% 80% 100%

Note: based on a survey of 80 online retailers
Source: AMIPCI, 2012

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2. OFFERS, ORDERS products and services and the warranted quality or fitness for use.
2.1 ith respect to research services, we usually submit an offer to the customer in the form of
W 6.2 Likewise, no claims for defects as to quality may be derived from entrepreneurial risks –
a “Research Order Form” accompanied with a proposal stating the nature of the issue to be e.g., with regard to questions of entrepreneurial discretion, an erroneous assessment of the
researched, the services to be rendered, the time required for the study and the fee due. market situation or the failure to recognize a business action’s merit.
2.2 ith respect to the purchase of reports, we usually submit an offer to the customer in the
W 6.3 Defect-based claims are further excluded in cases of excessive or improper use or in connec-
form of a “Report Order Form” accompanied with product brochure stating the contents of tion with damages caused by extraordinary conditions not reflected in the Order Form. This
the report and the fee due. In this respect, our customers may chose between two types of is also true in cases of subsequent changes made by the customers or third parties unless
Products, namely (i) our Product “Market Reports” and (ii) our Product “Full Access Global such changes do not affect the analysis and removal of a given defect.
E-Commerce Reports”. 6.4 Claims for defects as to quality expire within one year from the commencement of the legal
2.3 a customer orders our Product “Market Reports”, the customer gets access to the ordered
If statute of limitation. This limitation does not apply to the extent that applicable law stipu-
report as identified in the Report Order Form and the customer may use that report in accor- lates a longer period in cases of intentional or grossly negligent breaches of duty on the part
dance with Section 4.3 below and the other provisions of the Contract. of us, fraudulent concealment of a defect and injuries to life, body and health.
2.4 a customer orders our Product “Full Access Global E-Commerce Reports”, the customer
If 6.5 Claims for damages and the reimbursement of expenditures are further subject to Section 8.
gets access to any standard reports (for the avoidance of doubt excluding reports published 7. LEGAL DEFECTS
in connection with any research services) focussed on the “Internet E-Commerce” industry 7.1 e are liable for products and services infringing on third-party rights only if and to the
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as generally published by us during the twelve (12) months prior to the execution of the extent that our products and services are used in accordance with the agreed contractual
Contract and during the subscription term as identified in the “Report Order Form” as of the requirements.
date of the execution of the Contract (i.e. one, two or three years), and the customer may 7.2 Unless agreed otherwise, our liability for the infringement on third-party rights is limited to
use those reports as a “Global Site License” in accordance with Section 4.3 below and the the territory of the European Union and the European Economic Area as well as the place of
other provisions of the Contract. its services’ proper use as agreed under the applicable Order.
2.5 Unless expressly agreed otherwise in writing, the contents of our offers may not be made 7.3 the event that a third party asserts claims against the customer, alleging that a service
In
available in whole or in part to any third party outside the organization of the customer performed by us violates its rights, the customer shall promptly notify us. If a service
without our prior written consent. rendered by us violates thirdparty rights, we shall choose one of the below actions, duly
2.6 ur offers are not binding and subject to change without notice until acceptance by the
O taking into consideration the customer’s interests:
customer. Our orders will become legally binding upon acceptance by the customer. A valid a) procuring for the customer the right to use the service;
acceptance requires the execution of our “Research Order Form” or our “Report Order Form” b) revising the service to render it free of legal violations; or
respectively (each such document hereinafter the “Order Form”) by a duly authorized repre- c) ithdrawing the service and refunding to the customer any related compensation paid,
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sentative of the customer and the submission of the Order Form to us via facsimile or email as adjusted by an adequate user fee, if we cannot effect another remedy at a reasonable
with pdf-attachment. We will provide the customer with the access data required to access expense.
the ordered Product(s) with two (2) days as of the execution of the Contract. 7.4 Upon our request, the Customer shall assist us with the defense against claims according to
3. TERMS OF PAYMENT this section 7, with us reimbursing the Customer for any expenditures and costs incurred as
3.1 he contractually negotiated prices are to be derived exclusively from the Order Form and/or
T a result, although each of the Parties bears the costs of the use of its own personnel.
the documents referenced therein. 7.5 Claims the Customer may hold for legal defects expire in accordance with Section 6.4.
3.2 prices are net and without transportation costs, if applicable. Value Added Tax, if applica-
All 7.6 Claims for damages and the reimbursement of expenditures are further subject to Section 8.
ble, at the statutory rate shall be added to all fees payable hereunder. 8. LIABILITY
3.3 e may demand an additional fee for services that go beyond the scope as agreed under the
W 8.1 cases of intentional misconduct and gross negligence, we are fully liable pursuant to
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Order Form in case such additional Products are requested by the customer. applicable law.
3.4 e will send our invoice to the customer upon execution of the Contract, unless agreed
W 8.2 ur liability in cases of simple negligence is limited as follows: we are liable only if and to
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otherwise in the Order Form. In the event that the customer orders our Product “Full Access the extent that we violated a material contractual obligation (cardinal obligation) – i.e., an
Global E-Commerce Reports”, we will send our invoice for the first contract year upon exe- obligation that (i) the Customer reasonably relied upon at execution of the applicable Order
cution of the Contract and the invoice(s) for any subsequent contract year(s), if any, upon Form and (ii) was of critical significance to the outcome of performance. As regards property
commencement of any subsequent contract year. damage and financial loss, such liability is limited to typical and foreseeable damages; in no
3.5 payments shall be due and payable within thirty (30) days following the date of our
All event will we be liable for any incidental, special, punitive or consequential damages, loss of
invoice without any deductions. The customer will be in default one day after the expiry date profits or loss of data in such case.
without any further warning notice being required. 8.3 ur liability for damages under warranties (Beschaffenheitsgarantien) is limited to instances
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3.6 customers‘ rights of retention or set-off are hereby excluded to the extent that they are
All in which the warranty expressly includes such liability.
not based on the same contractual relationship. Retentions or set-offs are allowed only if the 8.4 Claims for the reimbursement of expenditures and other liability claims asserted by the
customer‘s claim is nondisputed or has become unappeasable. Customer against us are subject to sections 8.1 through 8.3.
3.7 the event of a customer‘s default in payment or other apparent credit unworthiness, all
In 9. CONFIDENTIALITY
remaining claims against that customer shall become immediately due and payable in full. 9.1 he Parties shall hold in strict confidence for an indefinite period of time all data and
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We shall then be entitled to rescind payment terms previously agreed upon and to demand information materials of which they gain knowledge as part of a Contract, be it orally, in
payment in advance or other appropriate security with respect to pending deliveries. A writing or otherwise, directly or indirectly, provided that such data or information materials
customer shall be deemed unworthy of credit in particular when he files a petition in ban- are designated confidential or must be considered confidential based on their nature, and
kruptcy or composition proceedings. shall use them exclusively as part of the services covered by the relevant Order. This duty of
4. INTELLECTUAL PROPERTY RIGHTS AND INDEMNITIES confidentiality excludes data and information materials that:
4.1 copyrights and other intellectual property rights in connection with our Products remain
All a) were already known or accessible to any third party at the time of disclosure;
with us. All data carriers remain our property. The customer may not modify, publish, trans- b) ne of the parties legitimately receives from a third party following disclosure, and such
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mit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or third party is not bound by a duty of confidentiality in relations with the other Party;
in any way exploit any of the Products made available by us, in whole or in part, except as c) ust be disclosed by order of and to a government agency or another competent third
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expressly permitted under the Contract. party; and
4.2 Upon delivery of the Products to the customer and payment of the agreed fee, the customer d) ust be disclosed to legal or tax advisors of the contractual customer in question for
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obtains a non-exclusive, non-transferable, perpetual, worldwide right to use the Products consulting purposes.
provided to the customer for its internal purposes or any additional purposes set out in the the cases of Sections c) and d), the parties shall (i) promptly inform each other about a
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Order Form. A right to resell our Products requires our prior written approval. given request and prior to disclosing confidential information, and (ii) limit the disclosure of
4.3 n the event that the parties agree on a “Single User License” under the Order Form, this
I confidential information to the minimum required.
means that only one individually named user of an organization shall be entitled to access 9.2 e may use the Customer as a reference so long as no contractual details are divulged.
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the report. In the event that the parties agree on a “Site License” under the Order Form, this 10. JURISDICTION, GOVERNING LAW, MISCELLANEOUS
means that all users within a given geographical location (as specified in the Order Form) 10.1 lace of payment is Hamburg, Germany.
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of an organization shall be entitled to access the report. In the event that the parties agree 10.2 ll disputes arising from or in connection with any Contract between the parties shall be
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on a “Global Site License”, this means that all worldwide users of an organization shall be resolved through the courts of Hamburg. Governing law is German law.

yStats.com GmbH Co. KG Telefon: +49 (0) 40 - 39 90 68 50 info@ystats.com www.twitter.com/ystats

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