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- 2. ADMINISTRATOR PROGRAM Prime Parts Specialists provides services exclusively to Automotive Extended Warranty Administrators National state of the art computerized parts network Electronic video library archives for all parts shipped Parts ship within 24 hours of order confirmation Warranty programs to mirror contract term requirements up to EOC, with or without labor coverage
- 3. ADMINISTRATOR PROGRAM Industry knowledgeable staff In-House Customer Service on-site to provide assistance with: Facilitate repair or replacement with the repair facility Part Quotes We provide independent national inspections if Orders necessary Freight Tracking Labor is calculated and paid using all-data Customer Service recommended times at the repair facilities’ negotiated contract rate Car Rental coverage up to $30 a day Reimburse towing expense up to $50 At acceptance of part failure liability, payment is provided by phone with credit card upon completion of repair order
- 4. ADMINISTRATOR PROGRAM • Non-commissioned employees • Verify order and part interchange for contract • Facilitate recycled part acceptance with repair facility • Pre-installation guides faxed and verified • Engines checked with hot compression and oil pressure • Transmissions thoroughly inspected for damage and abuse • Parts palletized and shrink-wrapped • Part acceptance and installation verified
- 5. ADMINISTRATOR PROGRAM Part quotes and easy ordering in minutes through our Instant Messaging secure internet instant messaging, by e-mail, or calling us toll-free 888.230.0030 Convenient electronic billing Hours of Operation: Monday – Friday 8AM – 5PM Central National Director Email Contact: Sam Lomenzo - Sam@Prime-Part.com Toll Free Phone Email
- 6. ADMINISTRATOR PROGRAM Let Prime Parts Specialists fulfill your contract parts requirements Contact us to create a program that reflects your current requirements Determine service levels Sales Activity – Service Goals Implement pilot program Establish follow up agenda Toll Free: (888) 230.0030 Local: (972) 985.2165 Fax: (972) 985.2172