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The powerof3 content marketing + seo + social media
1.
The Power of
3: Content Marketing + SEO + Social Media Optimized Content Marketing Strategy How-To Guide A Publication of
2.
The Power of
3: Content Marketing + SEO + Social Media About the Author Krista LaRiviere is the Cofounder & CEO of gShift Labs. Krista founded gShift because she believes that agencies should have control over their clients’ SEO campaigns just like they have control over email marketing and paid search. Krista speaks and writes about the ever-changing SEO landscape. Prior to founding gShift, Krista was the Cofounder & CEO of both CGK Technologies Group and Hot Banana Software which were acquired by Lyris, a US email marketing company. Krista holds a degree in Economics, a Bachelor of Business Administration (Honours) and a post-graduate degree in Information Technology. She has been recognized by numerous organizations for her leadership and business success including being awarded Barrie’s Business Woman of the Year, named by the BDC as one of Canada’s Top Ten Young Entrepreneurs and honoured by Nipissing University as Alumni of the Year for success in her chosen career. While not working, Krista spends time with her family, is an active Rotarian and sits on a handful of volunteer boards including the York Technology Association. About gShift Labs gShift Labs’ industry leading, patent-pending software system, Web Presence Optimizer™, is helping agencies across North America and globally track, monitor, measure and report on an entire web presence for improved SEO results. Founded in 2009, gShift Labs is changing the way people think about and perform organic search optimization. gShift has received industry recognition including YTA StartUp of the Year, CIX Digital Media winner and named to the Branham300 Up and Comers List. Hundreds of companies use gShift’s SEO software system. For more information, please contact us at 1-866-743-5960 or sales@gShiftLabs.com, or visit us at www.gshiftlabs.com. About WSI – we simplify the Internet: WSI is the world’s leading Internet franchise offering digital marketing services to suit the needs of multiple industries. The company has the world’s largest Digital Marketing Consultants’ network with its head office in Toronto, Canada. WSI Digital Marketing Consultants have helped thousands of small and medium-sized businesses realize their online marketing potential. By using innovative Internet technologies and advanced digital marketing strategies, businesses can have a WSI Digital Marketing System tailored to their individual needs to elevate their Internet presence and profitability to new levels. In 2012, WSI was the proud recipient of 6 Standard of Excellence Awards at the Annual WebAwards Competition organized by the Web Marketing Association (WMA). With the support and cooperation of its customers, franchise network, employees, suppliers and charitable organizations, WSI aims to help make child poverty history through its global outreach program www.makechildpovertyhistory.org. For more information about WSI’s offerings and business opportunities, please visit our website at www.wsiworld.com. For digital marketing tips, strategies and ideas, visit our blog at: http://blog.wsidigitalmarketing.com/. Please follow us online at: http://twitter.com/wsiworld, http://facebook.com/wsiworld, http://www.linkedin.com/company/wsi-internet-consulting, http://youtube.com/wsiworld. Whitepaper: The Power of 3: Content Marketing + SEO + Social Media Copyright ©2012 RAM. Each WSI franchise office is an independently owned and operated business. Page 2 of 16
3.
The Power of
3: Content Marketing + SEO + Social Media Table of Contents The Power of 3: ............................................................................................................................................... 1 Content Marketing + SEO + Social Media........................................................................................................ 1 About the Author ............................................................................................................................................ 2 Optimized Content Marketing Strategy How-to Guide ................................................................................... 4 Overview...................................................................................................................................................... 4 1. The Importance of SEO in the Digital Marketing Mix.................................................................................. 5 2. Content Marketing vs. Optimized Content Marketing ................................................................................ 6 3. The Power of 3 from the Google Search Box .............................................................................................. 7 4. The Hierarchy of Web Presence Optimization ............................................................................................ 8 5. The Keyword Gap ........................................................................................................................................ 9 6. An Optimized Content Marketing Strategy Case Study ............................................................................ 11 7. SEO Metrics to Measure ............................................................................................................................ 14 Conclusion ..................................................................................................................................................... 15 Whitepaper: The Power of 3: Content Marketing + SEO + Social Media Copyright ©2012 RAM. Each WSI franchise office is an independently owned and operated business. Page 3 of 16
4.
The Power of
3: Content Marketing + SEO + Social Media Optimized Content Marketing Strategy How-to Guide There is a new way to outrank your competitors in Google and get found for the keywords your prospects are using to find your business. It is a proven, integrated, tactical approach we call “The Power of 3”: {Content Marketing + Search Engine Optimization (SEO) + Social Media} The sum of these tactics is Optimized Content Marketing. When these three marketing tactics are deliberately executed together within an optimized content marketing campaign, the results are: • improved and prolonged organic search rankings • increased impressions • increased likelihood of click throughs • conversions and leads Businesses that use this approach experience these results within two-to-four weeks of launching their optimized content marketing campaign. An Optimized Content Marketing Strategy will help you outrank your competitors, but it will not happen overnight. It will take longer to execute and see results than a paid search campaign, but it differs in that it will have a longer life and further reach than a paid search campaign. Overview Learn how to develop an optimized content marketing strategy to outrank your competitors in Google and drive quality traffic to your business. This Optimized Content Marketing Strategy How-To Guide includes the following sections: 1. The Importance of SEO in the Digital Marketing Mix 2. Content Marketing versus Optimized Content Marketing 3. The Power of 3 from the Google Search Box 4. The Hierarchy of Web Presence Optimization 5. The Keyword Gap 6. An Optimized Content Marketing Strategy Case Study 7. SEO Metrics to Measure Whitepaper: The Power of 3: Content Marketing + SEO + Social Media Copyright ©2012 RAM. Each WSI franchise office is an independently owned and operated business. Page 4 of 16
5.
The Power of
3: Content Marketing + SEO + Social Media 1. The Importance of SEO in the Digital Marketing Mix SEO has evolved drastically over the past ten years and is guaranteed to continue evolving for the next ten. Google changes its algorithm over 500 times a year! This makes the task of successfully SEOing your web presence not only incredibly challenging, but also time consuming and never ending. Here are 6 reasons why SEO should continue to be a priority in your digital marketing mix: 1. Every day there are one billion Google searches performed worldwide and 1 that number is not decreasing. 2 2. 100% of searchers look at the organic side of search (the left-hand side). 3. 85% of searchers will click on the organic side of search over paid. 3 The Power of 3 4. The average click-through rate (CTR) for the top organic search position in is about creating, Google is approximately 36%, while the CTR for the top paid search position distributing, and measuring optimized 4 in Google is just 2%. 5. The average CTR for organic search results on page one of Google is 5 marketing content approximately 8%, versus only 2% CTR for paid search ads. 6. Organic search is the #1 lead conversion tactic outranking email marketing that is targeted to and paid search. 6 your prospects. Why are these statistics so strong? Simple. Searchers trust the relevancy and timeliness of Google’s organic search results. When we isolate Google’s organic search business, at its core is the simple concept of “relevancy.” Google is in the business of returning the most relevant search results to every person on this planet. The Power of 3 is about creating, distributing and measuring optimized marketing content that is targeted to your prospects. Content that they want and find relevant. It is also about creating fresh, relevant content for Google. 1 Google, Facts about Google and Competition, http://www.google.com/competition/howgooglesearchworks.html (24 April 2012), About Search. 2 Matt McGee, “Eye-Tracking Study: Everybody Looks At Organic Listings, But Most Ignore Paid Ads On Right,” Search Engine Land, 10 March 2011, http://searchengineland.com/eye-tracking-study-everybody-looks-at-organic-listings-but-most-ignore-paid-ads-on-right-67698 (26 October 2011). 3 Optify, Inc., The Changing Face of SERPs: Organic Click Through Rate, April 2011, http://www.optify.net/inbound-marketing-resources/new- study-how-the-new-face-of-serps-has-altered-the-ctr-curve (21 April 2011), Resources. 4 Ibid. 5 eMarketer Inc., Paid Search Clickthrough Rates Up Year Over Year, 23 January 2012, http://www.emarketer.com/Article.aspx?id=1008791&R=1008791 (24 January 2012), Articles. 6 Forbes, 2009 Forbes Advertising Effectiveness Survey, 1 June 2009, as reported by eMarketer http://www.emarketer.com/Article.aspx?R=1007131 (12 June 2009), Articles. Whitepaper: The Power of 3: Content Marketing + SEO + Social Media Copyright ©2012 RAM. Each WSI franchise office is an independently owned and operated business. Page 5 of 16
6.
The Power of
3: Content Marketing + SEO + Social Media 2. Content Marketing vs. Optimized Content Marketing Content marketing is not a new term or tactic. The practice of content marketing has been in use for decades. Yes, even before the Internet! According to a study by the Custom Content Council and ContentWise, online content marketing grew to nearly $16.6 billion last year. 7 And according to the Content Marketing Institute, 60% of marketers plan to increase spend on content marketing over the next 12 months. 8 Content Marketing Optimized Content Marketing The Content Marketing Institute’s official definition: gShift’s official definition: “Content Marketing is the art of understanding “Optimized Content Marketing is the art of exactly what your prospects and customers need to understanding exactly what your prospects and know. Then delivering that content to them in a customers need to know and deliberately producing relevant and compelling way to grow your business.” 9 optimized content based on keywords that are driving organic search traffic and conversions. Then delivering that optimized content in a relevant and compelling way to grow your business by socializing the content through your organization’s social networks.” Content marketing accomplishes many marketing and Optimized Content Marketing accomplishes three business objectives such as: additional marketing and business objectives: • Knowledge and thought leadership • Get found in Google for the keywords your • Customer acquisition and retention prospects are using to try to find you • Branding and positioning • Generate social signals • Lead generation and sales • Create trusted backlinks What are some examples of optimized content? Blogs, Press Releases, Client Case Studies, How-To Guides, White Papers, eBooks, Video The key to a successful optimized content marketing strategy is a consistent commitment to executing on a content schedule. This is covered in more detail in Section 6: An Optimized Content Marketing Strategy Case Study. 7 Pamela Parker, “Study: Digital Content Marketing Spend Reached Nearly $16.6B In 2011,” Marketing Land, 26 April 2012, http://marketingland.com/study-digital-content-marketing-spend-reached-nearly-16-6b-in-2011-10785 (26 April 2012). 8 Joe Pulizzi, 2012 B2B Content Marketing Benchmarks, Budgets and Trends [Research Report], 5 December 2011, http://www.contentmarketinginstitute.com/2011/12/2012-b2b-content-marketing-research/ (24 April 2012), Content Marketing Research. 9 Content Marketing Institute, What is Content Marketing?, http://www.junta42.com/resources/what-is-content-marketing.aspx (1 March 2012), Content Marketing Research. Whitepaper: The Power of 3: Content Marketing + SEO + Social Media Copyright ©2012 RAM. Each WSI franchise office is an independently owned and operated business. Page 6 of 16
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The Power of
3: Content Marketing + SEO + Social Media 3. The Power of 3 from the Google Search Box So why is an optimized content marketing strategy key to ranking organically in Google? Over a year ago now, Google started making significant changes to its search algorithm, all of which point to the fact that you cannot go wrong with an optimized content marketing strategy. Publishing original content that people want, value and find relevant, will be rewarded by Google in the form of improved rankings. Here is The Power of 3 in action from Google’s perspective: Social Signals In December 2010, both Google and Bing announced that they factor social signals into their organic search algorithms. Why? Because according to Google, social networking is about relationships and relationships prove relevance and relevance is at the core of organic search. Distribute your optimized content to your social networks and give your website visitors every opportunity to socialize your content including: Twitter tweets and re-tweets, Google +1’s and shares, Facebook likes and shares, LinkedIn shares, YouTube views, and Pinterest likes and repins. Panda & Penguin Updates In February 2011, Google launched a series of updates that focused on “helping people find more high- quality sites in search.” In other words, the Panda & Penguin Updates focus on penalizing low-quality sites and sites with spammy backlinks. So how do you get a high-quality site? According to Google, by: • “delivering the best possible experience for users” • “developing high-quality content rather than trying to optimize for any particular Google algorithm” This way your site will be more likely to rank well in the long term by surviving future Google web spam updates. Whitepaper: The Power of 3: Content Marketing + SEO + Social Media Copyright ©2012 RAM. Each WSI franchise office is an independently owned and operated business. Page 7 of 16
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3: Content Marketing + SEO + Social Media Freshness Updates In November 2011, Google launched the Freshness Update that gives priority to fresh, timely content such as press releases, blogs, news and events. Why? Because fresh content is more relevant. Give Google what it wants – fresh, relevant, timely optimized content. 4. The Hierarchy of Web Presence Optimization To execute on the concept of The Power of 3, focus your time and effort on a proven theory called The Hierarchy of Web Presence Optimization. It comes from the belief that the basic fundamentals of SEO are required before success with an optimized content marketing strategy can be achieved. Whitepaper: The Power of 3: Content Marketing + SEO + Social Media Copyright ©2012 RAM. Each WSI franchise office is an independently owned and operated business. Page 8 of 16
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The Power of
3: Content Marketing + SEO + Social Media Highlights Each tier addresses a particular Google algorithm change as well as guidelines for how much time should be invested at each tier. Review the Technical SEO Foundation & Fundamental’s checklist. Note this foundational tier accounts for approximately 10% of the overall SEO effort. Checklist: Technical SEO Fundamentals & Foundation Setting up robots.txt, 301 redirects, sitemap, title tags, etc. Configuration and cross-referencing of a blog presence and social accounts including: LinkedIn, Twitter, Facebook, YouTube, Pinterest, Google+ and any other industry-specific social media or sharing sites. Implementation of social sharing icons throughout the main website and blog sites. Backlinking from respected industry and local directories. Setting up Google Places listings. Understanding web page load time and server details that may affect rankings. The Keyword & Competitive Research and Optimized Content Marketing Plan tiers account for 80% of the overall effort! For this reason, they are the focus of the next two sections. 5. The Keyword Gap Every organization that starts an organic search optimization process has a “keyword gap.” This is defined as the gap between the keywords you believe your organization should be found for in the search engines versus the keywords your prospects are actually using to try to find the products and services you sell. Before you start writing content for your optimized content marketing strategy you need to close your keyword gap. This is important because keywords are at the core of every organic search strategy. Coincidentally, at the core of Google’s organic search algorithm is relevance for keywords. Be patient with this step. Careful consideration and research will pay off. It is also worth noting that this process never ends as you continue to learn how your prospects search for your business. You should and will continually refine your keyword list. Whitepaper: The Power of 3: Content Marketing + SEO + Social Media Copyright ©2012 RAM. Each WSI franchise office is an independently owned and operated business. Page 9 of 16
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The Power of
3: Content Marketing + SEO + Social Media Steps to Closing your Keyword Gap: a) Create/Tweak Your List of Keywords - Make a top 10 list of the keywords you believe you should be found for in the search engines. Include: branded and non-branded keyword phrases, long-tail keyword phrases, local keyword phrases, industry-specific keywords. (Download: Getting Your Keywords Right) b) Determine Rank and Volume - Use a keyword research tool to discover other keywords to consider, search volumes, and questions people are asking – these types of queries can be used as the basis for blog post topics. WordStream is a good example of a keyword research tool that can provide insight into alternative keywords. c) Competitive Analysis – Consider competition in Steps #1 and #2 above. How are your competitors ranking? By looking at their websites, what keywords do you think they are trying to rank for? Keep in mind that just because your competitor is outranking you for a keyword does not mean it is the right keyword for you. d) Understanding Keywords Driving Traffic - Perform research to determine what keywords are currently driving traffic to your website, which pages are ranking for those keywords (i.e. what pages people are arriving on), how much time they are spending on the site, and which keywords are resulting in conversions. e) Create, Optimize & Publish Content - Limit your optimization efforts for each web page or content campaign to only one or two keyword phrases. Publish blog posts, press releases, case studies and videos to keep web content fresh and relevant to your prospects and customers and to help them find the answers they are looking for. Whitepaper: The Power of 3: Content Marketing + SEO + Social Media Copyright ©2012 RAM. Each WSI franchise office is an independently owned and operated business. Page 10 of 16
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The Power of
3: Content Marketing + SEO + Social Media f) Measure Results – Use gShift Labs’ Web Presence Optimization software to measure the results of your optimized content marketing campaign including: • Change in rank or position for the keyword • Number of keywords generated • Number of visitors • Number of conversions • Number of backlinks generated • Number of social signals created 6. An Optimized Content Marketing Strategy Case Study Pratt Homes is a well-established builder of townhomes, condos and detached homes in Simcoe County, Canada. Founded in 1890, Pratt has had to evolve significantly over the past decade in terms of how they market and sell their products and services. Like most businesses, the web now plays a crucial role and “being found” online is top priority. Prior to Pratt Homes implementing their optimized content marketing strategy they were only being found for their branded keywords, which means that their prospects had to be familiar with their brand (Pratt) in order to find them on the web. Optimally, a business wants to be found for their “un-branded keywords.” The Client Success Management Team at gShift Labs applied the Hierarchy of Web Presence Optimization model to Pratt’s web presence as follows: a) Technical SEO Fundamentals & Foundation They started by analyzing Pratt’s technical SEO foundation and addressing issues with their core web presence infrastructure that would delay SEO results. Next, they implemented the core elements required to support an optimized content marketing strategy and improve SEO rankings, including: • Strengthening the main website to ensure it is being fully crawled and indexed by Google. • Setting up all relevant social media sites (Twitter, Facebook, LinkedIn, YouTube) and cross-linking with all web presence points where applicable. • Setting up a local search presence. • Building out strong, keyword-rich backlinks in business-relevant directories. Whitepaper: The Power of 3: Content Marketing + SEO + Social Media Copyright ©2012 RAM. Each WSI franchise office is an independently owned and operated business. Page 11 of 16
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3: Content Marketing + SEO + Social Media b) Keyword Research Pratt’s challenge to close their keyword gap was not unlike most other organizations that embrace and delve into the world of SEO and web presence optimization. Not only were conversion rates on organic search traffic unknown, the only search terms driving traffic to the site were branded terms (Pratt Homes and Pratt Homes Barrie). This meant that Pratt’s target market (new home buyers) had to already know about their brand when performing a search. The million-dollar question was, what unbranded search terms were prospects using and which would drive the highest conversion rate for Pratt Homes? gShift’s Client Success Management team performed some initial keyword and competitive research, and then set four goals with Pratt’s marketing team: 1. Dominate, in a controlled way, page one in Google (all top 10 positions) for the main brand Pratt. 2. Determine and agree on the top two unbranded keywords to focus on. 3. Be found on page one in Google for the top two agreed upon unbranded keyword phrases. 4. Continually expand on unbranded keywords to optimize for as Pratt’s web presence is improved. Additional keyword and competitive research revealed that “Condos Barrie” and “New Homes Barrie” were the top two unbranded keyword phrases Pratt should focus on for Goal #2 above. c) Optimized Content Marketing Plan Once the technical foundation and keyword research was complete, it was time to execute on the optimized content marketing plan – that is, deliberately giving Pratt prospects and Google what they want – fresh, relevant, optimized content (for keywords that are driving traffic) on a consistent basis in the form of website content, press releases, blog posts, case studies and white papers. Pratt’s optimized content was not only rich with keywords, but also backlinks. Blog posts, press releases and case studies were optimized for their keyword phrases, while maintaining a natural flow without over optimizing. Particular attention was given to the following: • Title tags, URLs, and anchor text in backlinks containing the most important keywords • Placement and frequency of the keywords in the initial paragraphs • Social icons on web pages Whitepaper: The Power of 3: Content Marketing + SEO + Social Media Copyright ©2012 RAM. Each WSI franchise office is an independently owned and operated business. Page 12 of 16
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The Power of
3: Content Marketing + SEO + Social Media d) Publish, Socialize & Share Content gShift’s Client Success Management team created a content schedule that matched Pratt’s budget. An excerpt of it is shown below: Keywords Type Creator/ Writer Distributed Q1 Pratt Homes On Site Web gShift Labs Social Networks, Barrie, Pages, Press PRWeb, Blog New homes Barrie Release, Blog Post Directories, Email Marketing List, Local Press Q2 Pratt Homes Barrie On Site Web gShift Labs Social Networks, Condos Barrie Pages, Press PRWeb, Blog Release, 2 Blog Directories, Email Posts, Case Studies Marketing List, Local Press Example publishing schedule for “Condos Barrie”: 1. Press release optimized for Condos Barrie, distributed via PRWeb to over 5,000 media outlets as well as to local media outlets. It received over 64,000 impressions, 717 reads, and 115 interactions on PRWeb alone. 1. Blog post optimized for Condos Barrie, and distributed via email marketing. 2. Both press release and blog post link back to website. Backlinks contain the anchor text Condos Barrie. 3. Website optimized for Condos Barrie. 4. Social icons included on all web pages (press release, blog post). 5. All content socialized through Twitter, Facebook, LinkedIn, YouTube, and Google+ for Business. e) Measure & Improve Six months later, how is Pratt Homes’ web presence performing? When we revisit their goals set out above, we find that: 1. They are now occupying 8 of the top 10 positions on page one in Google compared to just 3 when they first began their SEO efforts. 2. They are now consistently on page one for “Condos Barrie” and “New Homes Barrie” - when they started they were beyond page two. 3. Their web presence has expanded from 60 web pages indexed in Google to 120. 4. Total traffic to their website has increased from 2,400 visitors/month to over 5,400 visitors/month. 5. They have amassed 150 Facebook Fans and 270 Twitter Followers, the majority of whom are local. Whitepaper: The Power of 3: Content Marketing + SEO + Social Media Copyright ©2012 RAM. Each WSI franchise office is an independently owned and operated business. Page 13 of 16
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The Power of
3: Content Marketing + SEO + Social Media 7. SEO Metrics to Measure The following eight SEO metrics are useful for tracking the progress of a web presence in organic search. Each metric provides signals as to what is working and what is not so your optimized content marketing strategy can be constantly tweaked and results improved. Rankings/Position: Track your organic search rankings for the keyword phrases your organization wants to be found for in the search engine results. Follow your SEO ranking metric regularly to understand if your organization is expanding its web presence. Keywords Driving Traffic: Which web pages are ranking high for the keywords driving traffic to your website, and how much time are they spending on the site? What unique keywords are being used to find your organization? Which keywords have a high bounce rate (only visiting one web page)? Backlinks: Backlinks should naturally increase as you build out your optimized content marketing strategy of blog posts, press releases and case studies. The associated anchor text as well as the domain authority of the websites linking to your content affect the quality of your backlinks. Indexed Pages: The more pages indexed in Google, the more opportunity you have to be found. As you build out your optimized content marketing strategy adding new blog posts, web pages and press releases on a regular basis, your index count will grow. Social Signals: Track the number of backlinks from social media sites – comments, likes, shares, tweets, +1s, pins – to all your web content including web pages, blog posts, white papers, press releases, case studies, videos, etc. SEO Metrics in gShift Whitepaper: The Power of 3: Content Marketing + SEO + Social Media Copyright ©2012 RAM. Each WSI franchise office is an independently owned and operated business. Page 14 of 16
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The Power of
3: Content Marketing + SEO + Social Media Website Traffic: Is your organic and referral traffic increasing? Or are most of your visitors direct traffic? Which traffic converts better – organic, referral, direct or social? Tracking these website traffic metrics can help you understand both your SEO and optimized content marketing strategies. Organic Conversions/Goals: What percentage of your organic search traffic takes action on your website? Which keywords are driving the most conversions? Are your conversions increasing based on your optimized content marketing strategy? Competitive Data: How do your competitors rank for keyword phrases that matter to you? What are your competitors’ top ranking keyword phrases? How many backlinks do they have compared to you? How many pages are being indexed? How often are they crawled by the search engines? Conclusion While the fundamentals of organic search optimization remain important – such as ensuring you have a strong technical website that the search engine robots can crawl, and addressing local search and industry-specific directories for backlinking purposes – a real shift is taking place in the ongoing approach to traditional SEO. That shift is the creation, publishing and distribution of an optimized content marketing strategy. Success in organic search and social media is only possible with an optimized content marketing strategy. If you don’t have the latter, you may as well forget about being remotely successful with the former. Focus on strong, consistent and optimized content distributed effectively through the social networks and you will crush your competitors in organic search over the long term. Plus you will likely never be penalized by Google. Whitepaper: The Power of 3: Content Marketing + SEO + Social Media Copyright ©2012 RAM. Each WSI franchise office is an independently owned and operated business. Page 15 of 16
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The Power of
3: Content Marketing + SEO + Social Media More Resources from WSI... WSI specializes in Internet marketing for businesses of all industries across the globe. To learn how you can enhance your company’s online initiatives and grow your business online, contact your local WSI Consultant now. Visit http://www.wsiworld.com for more information. To receive a complimentary recording of WSI’s webinar “The Power of 3: Content Marketing + SEO + Social Media” Get in touch with your local WSI Consultant now at http://www.wsiworld.com/ContactUs.aspx Whitepaper: The Power of 3: Content Marketing + SEO + Social Media Copyright ©2012 RAM. Each WSI franchise office is an independently owned and operated business. Page 16 of 16
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