1. VCC – PIDP Balanced Score Card
ID 3104 - Evaluation of Learning in Instruction and Training
PIDP ID 3104
Balanced Score Card
in Instruction and Training
Marko Wolf-Pany, P.Eng.
Wolf-
Vancouver Community College
Provincial Instructor Diploma Program
December 2008
Marko Wolf-Pany, P.Eng.
Wolf-
VCC – PIDP
0
Process Improvement Consultant – Project Management Consultant
ID 3104 - Evaluation of Learning
Marko Wolf Pany, P.Eng.
Professional Engineer (P.Eng.), Ontario
B.Eng. Honours, Electrical Engineering, Carleton University
Software Engineering Institute (SEI) Software Capability Evaluation (SCE)
Evaluator
CMMI / ITT Senior Manager, TELUS / Accenture / Vancouver
Program / Project / Process Improvement Management Consultant
Director, Software Engineering Management
Program Manager -SEI CMM based Software Process Improvement (SPI) Programs
Member of the company’s Baldrige National Quality Program Steering Council
Director, Systems Engineering -Technical Authority responsible for all
Information Technology (IT) Projects in Latin America
Project Manager / Technical Manager, Land (Army) Software Engineering
Centre (LSEC), Department of National Defence (DND)
Member of the Software Engineering Process Group (SEPG)
Marko Wolf-Pany, P.Eng.
Wolf-
VCC – PIDP
Process Improvement Consultant – Project Management Consultant 1
ID 3104 - Evaluation of Learning
Marko Wolf-Pany, P.Eng.
Process Improvement Consultant Saturday, December 6, 2008
Project Management Consultant 1
2. VCC – PIDP Balanced Score Card
ID 3104 - Evaluation of Learning in Instruction and Training
History of the Balanced Scorecard
In 1992, an article by Robert Kaplan and David Norton entitled quot;The Balanced
Scorecard - Measures that Drive Performancequot; in the Harvard Business Review
caused a lot of attention for their method, and led to their business bestseller,
quot;The Balanced Scorecard: Translating Strategy into Actionquot;, published in 1996.
The Balanced Scorecard (BSC) is a performance management tool which
began as a concept for measuring whether the smaller-scale operational
smaller-
activities of a company are aligned with its larger-scale objectives in terms of
larger-
vision and strategy.
By focusing not only on financial outcomes but also on the operational,
marketing and developmental inputs to these, the Balanced Scorecard helps
provide a more comprehensive view of a business, which in turn helps
organizations act in their best long-term interests.
long-
Marko Wolf-Pany, P.Eng.
Wolf-
VCC – PIDP
Process Improvement Consultant – Project Management Consultant 2
ID 3104 - Evaluation of Learning
The 4 perspectives of the Balanced Scorecard
The Balanced Scorecard method of Kaplan and Norton is a strategic approach,
and performance management system, that enables organizations to translate a
company's vision and strategy into implementation, working from 4
perspectives:
Financial perspective.
Customer perspective.
Business process perspective.
Learning and growth perspective.
This allows the monitoring of present performance, but the method also tries to
capture information about how well the organization is positioned to perform in
the future.
Marko Wolf-Pany, P.Eng.
Wolf-
VCC – PIDP
Process Improvement Consultant – Project Management Consultant 3
ID 3104 - Evaluation of Learning
Marko Wolf-Pany, P.Eng.
Process Improvement Consultant Saturday, December 6, 2008
Project Management Consultant 2
3. VCC – PIDP Balanced Score Card
ID 3104 - Evaluation of Learning in Instruction and Training
Benefits of the Balanced Scorecard
Kaplan and Norton cite the following benefits of the usage of the Balanced
Scorecard:
Focusing the whole organization on the few key things needed to create breakthrough
performance.
Helps to integrate various corporate programs. Such as: quality, re-engineering, and
re-
customer service initiatives.
Breaking down strategic measures towards lower levels, so that unit managers,
operators, and employees can see what's required at their level to achieve excellent
overall performance.
Marko Wolf-Pany, P.Eng.
Wolf-
VCC – PIDP
Process Improvement Consultant – Project Management Consultant 4
ID 3104 - Evaluation of Learning
Kaplan and Norton's Balanced Scorecard
Marko Wolf-Pany, P.Eng.
Wolf-
VCC – PIDP
5
Process Improvement Consultant – Project Management Consultant
ID 3104 - Evaluation of Learning
Marko Wolf-Pany, P.Eng.
Process Improvement Consultant Saturday, December 6, 2008
Project Management Consultant 3
4. VCC – PIDP Balanced Score Card
ID 3104 - Evaluation of Learning in Instruction and Training
Balanced Score Card in Instruction and Teaching
QUALITY
(Planning,
Delivery ,
$ Assessments,
(Budget, and
RoI, etc.) Evaluation)
STUDENT INSTRUCTOR /
SATISFACTION TEACHER
SATISFACTION
Marko Wolf-Pany, P.Eng.
Wolf-
VCC – PIDP
Process Improvement Consultant – Project Management Consultant 6
ID 3104 - Evaluation of Learning
Is the Program / Course Balanced ?
Marko Wolf-Pany, P.Eng.
Wolf-
VCC – PIDP
7
Process Improvement Consultant – Project Management Consultant
ID 3104 - Evaluation of Learning
Marko Wolf-Pany, P.Eng.
Process Improvement Consultant Saturday, December 6, 2008
Project Management Consultant 4