SlideShare a Scribd company logo

WIm Rampen's Measurement Framework

•Download as PPTX, PDF•
•
Wim Rampen
Wim Rampen
BusinessTechnology
1 of 1
WimRampen’s Social CRM, Customer Experience, Outcome driven Measurement Framework Experience Customer end end to CLOSED LOOP relates marketing/ distribution customer service products community Outcomes Touch Points signals services operations channels correlates Process Metrics actionable insight Feedback Analytics customer customer feedback outcomes & touch-points marketing & services transaction data process & performance metrics segments actionable insight customer lifetime value shareholder value growth Finan$ial Company Value(s) stakeholder value community value responsibility Social

Recommended

Digital insurer
Digital insurer Digital insurer
Digital insurer Veer Endra
 
E-Marketing Introduction
E-Marketing IntroductionE-Marketing Introduction
E-Marketing IntroductionAhmed El-Sherif
 
Marta Turek - Double edged sword of ppc measurability
Marta Turek - Double edged sword of ppc measurabilityMarta Turek - Double edged sword of ppc measurability
Marta Turek - Double edged sword of ppc measurabilityJose Uzcategui
 
Business Model Generation - Obi
Business Model Generation - ObiBusiness Model Generation - Obi
Business Model Generation - ObiMohammad Obaidat
 
Webinar - Business Numbers - Black Belt Business - Business Coach
Webinar - Business Numbers - Black Belt Business - Business CoachWebinar - Business Numbers - Black Belt Business - Business Coach
Webinar - Business Numbers - Black Belt Business - Business CoachNathan McDonald
 
(direct) marketing as a service, a way to strengthen the distribution channel
(direct) marketing as a service, a way to strengthen the distribution channel(direct) marketing as a service, a way to strengthen the distribution channel
(direct) marketing as a service, a way to strengthen the distribution channelHeinvrins
 
How can analytics transform the multi-channel customer experience?
How can analytics transform the multi-channel customer experience?How can analytics transform the multi-channel customer experience?
How can analytics transform the multi-channel customer experience?Genpact Ltd
 
Fiona Green: "Social Media Marketing Is Not CRM"
Fiona Green: "Social Media Marketing Is Not CRM"Fiona Green: "Social Media Marketing Is Not CRM"
Fiona Green: "Social Media Marketing Is Not CRM"CASTdigital
 

Recommended

Digital insurer
Digital insurer Digital insurer
Digital insurer Veer Endra
 
E-Marketing Introduction
E-Marketing IntroductionE-Marketing Introduction
E-Marketing IntroductionAhmed El-Sherif
 
Marta Turek - Double edged sword of ppc measurability
Marta Turek - Double edged sword of ppc measurabilityMarta Turek - Double edged sword of ppc measurability
Marta Turek - Double edged sword of ppc measurabilityJose Uzcategui
 
Business Model Generation - Obi
Business Model Generation - ObiBusiness Model Generation - Obi
Business Model Generation - ObiMohammad Obaidat
 
Webinar - Business Numbers - Black Belt Business - Business Coach
Webinar - Business Numbers - Black Belt Business - Business CoachWebinar - Business Numbers - Black Belt Business - Business Coach
Webinar - Business Numbers - Black Belt Business - Business CoachNathan McDonald
 
(direct) marketing as a service, a way to strengthen the distribution channel
(direct) marketing as a service, a way to strengthen the distribution channel(direct) marketing as a service, a way to strengthen the distribution channel
(direct) marketing as a service, a way to strengthen the distribution channelHeinvrins
 
How can analytics transform the multi-channel customer experience?
How can analytics transform the multi-channel customer experience?How can analytics transform the multi-channel customer experience?
How can analytics transform the multi-channel customer experience?Genpact Ltd
 
Fiona Green: "Social Media Marketing Is Not CRM"
Fiona Green: "Social Media Marketing Is Not CRM"Fiona Green: "Social Media Marketing Is Not CRM"
Fiona Green: "Social Media Marketing Is Not CRM"CASTdigital
 
eCommerce Success Factors - Dario Sipos
eCommerce Success Factors - Dario SiposeCommerce Success Factors - Dario Sipos
eCommerce Success Factors - Dario SiposDario Sipos
 
Plumb5 for Telecom Businesses
Plumb5 for Telecom BusinessesPlumb5 for Telecom Businesses
Plumb5 for Telecom BusinessesVeer Endra
 
The Impact of Mobile CRM
The Impact of Mobile CRM The Impact of Mobile CRM
The Impact of Mobile CRM Cirrus Insight
 
Cameleon 2014 ds_cpq_sfdc_en
Cameleon 2014 ds_cpq_sfdc_enCameleon 2014 ds_cpq_sfdc_en
Cameleon 2014 ds_cpq_sfdc_enMullrich1012
 
Plumb5 for BFSI
Plumb5 for BFSIPlumb5 for BFSI
Plumb5 for BFSIVeer Endra
 
Fastforward.ai intro dec2021
Fastforward.ai intro dec2021Fastforward.ai intro dec2021
Fastforward.ai intro dec2021JariHeinonen6
 
Enterprise crm mobility solution a boon
Enterprise crm mobility solution a boonEnterprise crm mobility solution a boon
Enterprise crm mobility solution a boondeankpaul
 
E crm 112520-123741
E crm 112520-123741E crm 112520-123741
E crm 112520-123741Jatin Kalra
 
Plm Market Place 2009 value for DS Partners
Plm Market Place 2009 value for DS PartnersPlm Market Place 2009 value for DS Partners
Plm Market Place 2009 value for DS Partnersfvacher
 
E Crm
E CrmE Crm
E Crmdubeygaurav
 
Warum Salesforce? Eine Million gute Gründe
Warum Salesforce? Eine Million gute GründeWarum Salesforce? Eine Million gute Gründe
Warum Salesforce? Eine Million gute GründeSalesforce Deutschland
 
Plumb5 Platform | Overview
Plumb5 Platform | OverviewPlumb5 Platform | Overview
Plumb5 Platform | OverviewVeer Endra
 
Mindmatrix’s #OnePlatformm Brings Partner Relationship Management (PRM), Chan...
Mindmatrix’s #OnePlatformm Brings Partner Relationship Management (PRM), Chan...Mindmatrix’s #OnePlatformm Brings Partner Relationship Management (PRM), Chan...
Mindmatrix’s #OnePlatformm Brings Partner Relationship Management (PRM), Chan...Mindmatrix Partner Relationship Manager
 
From multi-channel to cross-channel marketing
From multi-channel to cross-channel marketingFrom multi-channel to cross-channel marketing
From multi-channel to cross-channel marketingForestView
 
Marketing automation and customer experiences : best and next practices [engl...
Marketing automation and customer experiences : best and next practices [engl...Marketing automation and customer experiences : best and next practices [engl...
Marketing automation and customer experiences : best and next practices [engl...Jean-Michel Franco
 
adtech SF 2012: CRM Retargeting - Reach your CRM Online by Dan Scudder
adtech SF 2012: CRM Retargeting - Reach your CRM Online by Dan Scudderadtech SF 2012: CRM Retargeting - Reach your CRM Online by Dan Scudder
adtech SF 2012: CRM Retargeting - Reach your CRM Online by Dan Scudderad:tech
 
Emerios Enablement Platform
Emerios Enablement Platform Emerios Enablement Platform
Emerios Enablement Platform Emerios
 
LSA18: Reviews & Rankings - 2018 and Beyond
LSA18: Reviews & Rankings - 2018 and BeyondLSA18: Reviews & Rankings - 2018 and Beyond
LSA18: Reviews & Rankings - 2018 and BeyondLocalogy
 
AI en de vermenselijking van digital marketing en service
AI en de vermenselijking van digital marketing en serviceAI en de vermenselijking van digital marketing en service
AI en de vermenselijking van digital marketing en serviceWim Rampen
 
Customer management in the age of Digital Engagement
Customer management in the age of Digital EngagementCustomer management in the age of Digital Engagement
Customer management in the age of Digital EngagementWim Rampen
 
Marketing Strategy and Customer Management in the age of Service
Marketing Strategy and Customer Management in the age of ServiceMarketing Strategy and Customer Management in the age of Service
Marketing Strategy and Customer Management in the age of ServiceWim Rampen
 
Co-creating customer relationships by Wim Rampen
Co-creating customer relationships by Wim RampenCo-creating customer relationships by Wim Rampen
Co-creating customer relationships by Wim RampenWim Rampen
 

More Related Content

What's hot

eCommerce Success Factors - Dario Sipos
eCommerce Success Factors - Dario SiposeCommerce Success Factors - Dario Sipos
eCommerce Success Factors - Dario SiposDario Sipos
 
Plumb5 for Telecom Businesses
Plumb5 for Telecom BusinessesPlumb5 for Telecom Businesses
Plumb5 for Telecom BusinessesVeer Endra
 
The Impact of Mobile CRM
The Impact of Mobile CRM The Impact of Mobile CRM
The Impact of Mobile CRM Cirrus Insight
 
Cameleon 2014 ds_cpq_sfdc_en
Cameleon 2014 ds_cpq_sfdc_enCameleon 2014 ds_cpq_sfdc_en
Cameleon 2014 ds_cpq_sfdc_enMullrich1012
 
Plumb5 for BFSI
Plumb5 for BFSIPlumb5 for BFSI
Plumb5 for BFSIVeer Endra
 
Fastforward.ai intro dec2021
Fastforward.ai intro dec2021Fastforward.ai intro dec2021
Fastforward.ai intro dec2021JariHeinonen6
 
Enterprise crm mobility solution a boon
Enterprise crm mobility solution a boonEnterprise crm mobility solution a boon
Enterprise crm mobility solution a boondeankpaul
 
E crm 112520-123741
E crm 112520-123741E crm 112520-123741
E crm 112520-123741Jatin Kalra
 
Plm Market Place 2009 value for DS Partners
Plm Market Place 2009 value for DS PartnersPlm Market Place 2009 value for DS Partners
Plm Market Place 2009 value for DS Partnersfvacher
 
Warum Salesforce? Eine Million gute Gründe
Warum Salesforce? Eine Million gute GründeWarum Salesforce? Eine Million gute Gründe
Warum Salesforce? Eine Million gute GründeSalesforce Deutschland
 
Plumb5 Platform | Overview
Plumb5 Platform | OverviewPlumb5 Platform | Overview
Plumb5 Platform | OverviewVeer Endra
 
Mindmatrix’s #OnePlatformm Brings Partner Relationship Management (PRM), Chan...
Mindmatrix’s #OnePlatformm Brings Partner Relationship Management (PRM), Chan...Mindmatrix’s #OnePlatformm Brings Partner Relationship Management (PRM), Chan...
Mindmatrix’s #OnePlatformm Brings Partner Relationship Management (PRM), Chan...Mindmatrix Partner Relationship Manager
 
From multi-channel to cross-channel marketing
From multi-channel to cross-channel marketingFrom multi-channel to cross-channel marketing
From multi-channel to cross-channel marketingForestView
 
Marketing automation and customer experiences : best and next practices [engl...
Marketing automation and customer experiences : best and next practices [engl...Marketing automation and customer experiences : best and next practices [engl...
Marketing automation and customer experiences : best and next practices [engl...Jean-Michel Franco
 
adtech SF 2012: CRM Retargeting - Reach your CRM Online by Dan Scudder
adtech SF 2012: CRM Retargeting - Reach your CRM Online by Dan Scudderadtech SF 2012: CRM Retargeting - Reach your CRM Online by Dan Scudder
adtech SF 2012: CRM Retargeting - Reach your CRM Online by Dan Scudderad:tech
 
Emerios Enablement Platform
Emerios Enablement Platform Emerios Enablement Platform
Emerios Enablement Platform Emerios
 
LSA18: Reviews & Rankings - 2018 and Beyond
LSA18: Reviews & Rankings - 2018 and BeyondLSA18: Reviews & Rankings - 2018 and Beyond
LSA18: Reviews & Rankings - 2018 and BeyondLocalogy
 

What's hot (18)

eCommerce Success Factors - Dario Sipos
eCommerce Success Factors - Dario SiposeCommerce Success Factors - Dario Sipos
eCommerce Success Factors - Dario Sipos
 
Plumb5 for Telecom Businesses
Plumb5 for Telecom BusinessesPlumb5 for Telecom Businesses
Plumb5 for Telecom Businesses
 
The Impact of Mobile CRM
The Impact of Mobile CRM The Impact of Mobile CRM
The Impact of Mobile CRM
 
Cameleon 2014 ds_cpq_sfdc_en
Cameleon 2014 ds_cpq_sfdc_enCameleon 2014 ds_cpq_sfdc_en
Cameleon 2014 ds_cpq_sfdc_en
 
Plumb5 for BFSI
Plumb5 for BFSIPlumb5 for BFSI
Plumb5 for BFSI
 
Fastforward.ai intro dec2021
Fastforward.ai intro dec2021Fastforward.ai intro dec2021
Fastforward.ai intro dec2021
 
Enterprise crm mobility solution a boon
Enterprise crm mobility solution a boonEnterprise crm mobility solution a boon
Enterprise crm mobility solution a boon
 
E crm 112520-123741
E crm 112520-123741E crm 112520-123741
E crm 112520-123741
 
Plm Market Place 2009 value for DS Partners
Plm Market Place 2009 value for DS PartnersPlm Market Place 2009 value for DS Partners
Plm Market Place 2009 value for DS Partners
 
E Crm
E CrmE Crm
E Crm
 
Warum Salesforce? Eine Million gute Gründe
Warum Salesforce? Eine Million gute GründeWarum Salesforce? Eine Million gute Gründe
Warum Salesforce? Eine Million gute Gründe
 
Plumb5 Platform | Overview
Plumb5 Platform | OverviewPlumb5 Platform | Overview
Plumb5 Platform | Overview
 
Mindmatrix’s #OnePlatformm Brings Partner Relationship Management (PRM), Chan...
Mindmatrix’s #OnePlatformm Brings Partner Relationship Management (PRM), Chan...Mindmatrix’s #OnePlatformm Brings Partner Relationship Management (PRM), Chan...
Mindmatrix’s #OnePlatformm Brings Partner Relationship Management (PRM), Chan...
 
From multi-channel to cross-channel marketing
From multi-channel to cross-channel marketingFrom multi-channel to cross-channel marketing
From multi-channel to cross-channel marketing
 
Marketing automation and customer experiences : best and next practices [engl...
Marketing automation and customer experiences : best and next practices [engl...Marketing automation and customer experiences : best and next practices [engl...
Marketing automation and customer experiences : best and next practices [engl...
 
adtech SF 2012: CRM Retargeting - Reach your CRM Online by Dan Scudder
adtech SF 2012: CRM Retargeting - Reach your CRM Online by Dan Scudderadtech SF 2012: CRM Retargeting - Reach your CRM Online by Dan Scudder
adtech SF 2012: CRM Retargeting - Reach your CRM Online by Dan Scudder
 
Emerios Enablement Platform
Emerios Enablement Platform Emerios Enablement Platform
Emerios Enablement Platform
 
LSA18: Reviews & Rankings - 2018 and Beyond
LSA18: Reviews & Rankings - 2018 and BeyondLSA18: Reviews & Rankings - 2018 and Beyond
LSA18: Reviews & Rankings - 2018 and Beyond
 

More from Wim Rampen

AI en de vermenselijking van digital marketing en service
AI en de vermenselijking van digital marketing en serviceAI en de vermenselijking van digital marketing en service
AI en de vermenselijking van digital marketing en serviceWim Rampen
 
Customer management in the age of Digital Engagement
Customer management in the age of Digital EngagementCustomer management in the age of Digital Engagement
Customer management in the age of Digital EngagementWim Rampen
 
Marketing Strategy and Customer Management in the age of Service
Marketing Strategy and Customer Management in the age of ServiceMarketing Strategy and Customer Management in the age of Service
Marketing Strategy and Customer Management in the age of ServiceWim Rampen
 
Co-creating customer relationships by Wim Rampen
Co-creating customer relationships by Wim RampenCo-creating customer relationships by Wim Rampen
Co-creating customer relationships by Wim RampenWim Rampen
 
Marketing Leadership in the Age of Service
Marketing Leadership in the Age of ServiceMarketing Leadership in the Age of Service
Marketing Leadership in the Age of ServiceWim Rampen
 
Value co creation canvas by wim rampen
Value co creation canvas by wim rampenValue co creation canvas by wim rampen
Value co creation canvas by wim rampenWim Rampen
 
Because it's time you take Customer Service seriously
Because it's time you take Customer Service seriouslyBecause it's time you take Customer Service seriously
Because it's time you take Customer Service seriouslyWim Rampen
 
110225 aanwezige kennis verdient hoger niveau telecommerce 0211
110225 aanwezige kennis verdient hoger niveau telecommerce 0211110225 aanwezige kennis verdient hoger niveau telecommerce 0211
110225 aanwezige kennis verdient hoger niveau telecommerce 0211Wim Rampen
 
Digitaal magazine ccm_1
Digitaal magazine ccm_1Digitaal magazine ccm_1
Digitaal magazine ccm_1Wim Rampen
 
The New Cost To Value Curve
The New Cost To Value CurveThe New Cost To Value Curve
The New Cost To Value CurveWim Rampen
 
Service Logic – a new Dominant Logic for Social Customer Relationship Marketing
Service Logic – a new Dominant Logic for Social Customer Relationship MarketingService Logic – a new Dominant Logic for Social Customer Relationship Marketing
Service Logic – a new Dominant Logic for Social Customer Relationship MarketingWim Rampen
 
15 New Trends Driving Social Business
15 New Trends Driving Social Business15 New Trends Driving Social Business
15 New Trends Driving Social BusinessWim Rampen
 
Social Crm Strategy Framework Statement
Social Crm Strategy Framework StatementSocial Crm Strategy Framework Statement
Social Crm Strategy Framework StatementWim Rampen
 
Outcome Measurement
Outcome MeasurementOutcome Measurement
Outcome MeasurementWim Rampen
 

More from Wim Rampen (15)

AI en de vermenselijking van digital marketing en service
AI en de vermenselijking van digital marketing en serviceAI en de vermenselijking van digital marketing en service
AI en de vermenselijking van digital marketing en service
 
Customer management in the age of Digital Engagement
Customer management in the age of Digital EngagementCustomer management in the age of Digital Engagement
Customer management in the age of Digital Engagement
 
Marketing Strategy and Customer Management in the age of Service
Marketing Strategy and Customer Management in the age of ServiceMarketing Strategy and Customer Management in the age of Service
Marketing Strategy and Customer Management in the age of Service
 
Co-creating customer relationships by Wim Rampen
Co-creating customer relationships by Wim RampenCo-creating customer relationships by Wim Rampen
Co-creating customer relationships by Wim Rampen
 
Marketing Leadership in the Age of Service
Marketing Leadership in the Age of ServiceMarketing Leadership in the Age of Service
Marketing Leadership in the Age of Service
 
Value co creation canvas by wim rampen
Value co creation canvas by wim rampenValue co creation canvas by wim rampen
Value co creation canvas by wim rampen
 
Because it's time you take Customer Service seriously
Because it's time you take Customer Service seriouslyBecause it's time you take Customer Service seriously
Because it's time you take Customer Service seriously
 
110225 aanwezige kennis verdient hoger niveau telecommerce 0211
110225 aanwezige kennis verdient hoger niveau telecommerce 0211110225 aanwezige kennis verdient hoger niveau telecommerce 0211
110225 aanwezige kennis verdient hoger niveau telecommerce 0211
 
Digitaal magazine ccm_1
Digitaal magazine ccm_1Digitaal magazine ccm_1
Digitaal magazine ccm_1
 
CRM in 1 Day
CRM in 1 Day CRM in 1 Day
CRM in 1 Day
 
The New Cost To Value Curve
The New Cost To Value CurveThe New Cost To Value Curve
The New Cost To Value Curve
 
Service Logic – a new Dominant Logic for Social Customer Relationship Marketing
Service Logic – a new Dominant Logic for Social Customer Relationship MarketingService Logic – a new Dominant Logic for Social Customer Relationship Marketing
Service Logic – a new Dominant Logic for Social Customer Relationship Marketing
 
15 New Trends Driving Social Business
15 New Trends Driving Social Business15 New Trends Driving Social Business
15 New Trends Driving Social Business
 
Social Crm Strategy Framework Statement
Social Crm Strategy Framework StatementSocial Crm Strategy Framework Statement
Social Crm Strategy Framework Statement
 
Outcome Measurement
Outcome MeasurementOutcome Measurement
Outcome Measurement
 

Recently uploaded

Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...lizamodels9
 
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCRashishs7044
 
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,noida100girls
 
Future Of Sample Report 2024 | Redacted Version
Future Of Sample Report 2024 | Redacted VersionFuture Of Sample Report 2024 | Redacted Version
Future Of Sample Report 2024 | Redacted VersionMintel Group
 
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort ServiceCall US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Servicecallgirls2057
 
Kenya’s Coconut Value Chain by Gatsby Africa
Kenya’s Coconut Value Chain by Gatsby AfricaKenya’s Coconut Value Chain by Gatsby Africa
Kenya’s Coconut Value Chain by Gatsby Africaictsugar
 
Annual General Meeting Presentation Slides
Annual General Meeting Presentation SlidesAnnual General Meeting Presentation Slides
Annual General Meeting Presentation SlidesKeppelCorporation
 
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607dollysharma2066
 
Islamabad Escorts | Call 03070433345 | Escort Service in Islamabad
Islamabad Escorts | Call 03070433345 | Escort Service in IslamabadIslamabad Escorts | Call 03070433345 | Escort Service in Islamabad
Islamabad Escorts | Call 03070433345 | Escort Service in IslamabadAyesha Khan
 
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...ictsugar
 
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCRashishs7044
 
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deckPitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deckHajeJanKamps
 
Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03DallasHaselhorst
 
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,noida100girls
 
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptxContemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptxMarkAnthonyAurellano
 
Call Girls Miyapur 7001305949 all area service COD available Any Time
Call Girls Miyapur 7001305949 all area service COD available Any TimeCall Girls Miyapur 7001305949 all area service COD available Any Time
Call Girls Miyapur 7001305949 all area service COD available Any Timedelhimodelshub1
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMintel Group
 
Investment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy CheruiyotInvestment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy Cheruiyotictsugar
 
Case study on tata clothing brand zudio in detail
Case study on tata clothing brand zudio in detailCase study on tata clothing brand zudio in detail
Case study on tata clothing brand zudio in detailAriel592675
 
Buy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail AccountsBuy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail AccountsBuy Verified Accounts
 

Recently uploaded (20)

Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
 
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
 
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Greater Noida ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
 
Future Of Sample Report 2024 | Redacted Version
Future Of Sample Report 2024 | Redacted VersionFuture Of Sample Report 2024 | Redacted Version
Future Of Sample Report 2024 | Redacted Version
 
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort ServiceCall US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
 
Kenya’s Coconut Value Chain by Gatsby Africa
Kenya’s Coconut Value Chain by Gatsby AfricaKenya’s Coconut Value Chain by Gatsby Africa
Kenya’s Coconut Value Chain by Gatsby Africa
 
Annual General Meeting Presentation Slides
Annual General Meeting Presentation SlidesAnnual General Meeting Presentation Slides
Annual General Meeting Presentation Slides
 
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
 
Islamabad Escorts | Call 03070433345 | Escort Service in Islamabad
Islamabad Escorts | Call 03070433345 | Escort Service in IslamabadIslamabad Escorts | Call 03070433345 | Escort Service in Islamabad
Islamabad Escorts | Call 03070433345 | Escort Service in Islamabad
 
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
 
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
8447779800, Low rate Call girls in Shivaji Enclave Delhi NCR
 
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deckPitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
 
Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03Cybersecurity Awareness Training Presentation v2024.03
Cybersecurity Awareness Training Presentation v2024.03
 
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In Old Faridabad ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
 
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptxContemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
 
Call Girls Miyapur 7001305949 all area service COD available Any Time
Call Girls Miyapur 7001305949 all area service COD available Any TimeCall Girls Miyapur 7001305949 all area service COD available Any Time
Call Girls Miyapur 7001305949 all area service COD available Any Time
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 Edition
 
Investment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy CheruiyotInvestment in The Coconut Industry by Nancy Cheruiyot
Investment in The Coconut Industry by Nancy Cheruiyot
 
Case study on tata clothing brand zudio in detail
Case study on tata clothing brand zudio in detailCase study on tata clothing brand zudio in detail
Case study on tata clothing brand zudio in detail
 
Buy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail AccountsBuy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail Accounts
 

WIm Rampen's Measurement Framework

  • 1. WimRampen’s Social CRM, Customer Experience, Outcome driven Measurement Framework Experience Customer end end to CLOSED LOOP relates marketing/ distribution customer service products community Outcomes Touch Points signals services operations channels correlates Process Metrics actionable insight Feedback Analytics customer customer feedback outcomes & touch-points marketing & services transaction data process & performance metrics segments actionable insight customer lifetime value shareholder value growth Finan$ial Company Value(s) stakeholder value community value responsibility Social