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Wim Rampen
Wim Rampen

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MY NEW CUSTOMER SERVICES ‘COST TO VALUE’ CURVE STANDARDIZED EXPERIENCE PERSONALIZED EXPERIENCE VALUE EXCELLENCE PRO-ACTIVE CUSTOMER AS CO-CREATOR SERVICE EXCELLENCE OPERATIONAL EXCELLENCE CROSS FUNCTIONAL COLLABORATION CUSTOMER SERVICE AS ONLY CREATOR RE-ACTIVE COMPANY COST-DRIVEN COMPANY & CUSTOMER VALUE DRIVEN WimRampen; http://contactcenterintelligence.wordpress.com; twitter.com/wimrampen; wim.rampen@planet.nl

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The New Cost To Value Curve Version 2

  • 1. MY NEW CUSTOMER SERVICES ‘COST TO VALUE’ CURVE STANDARDIZED EXPERIENCE PERSONALIZED EXPERIENCE VALUE EXCELLENCE PRO-ACTIVE CUSTOMER AS CO-CREATOR SERVICE EXCELLENCE OPERATIONAL EXCELLENCE CROSS FUNCTIONAL COLLABORATION CUSTOMER SERVICE AS ONLY CREATOR RE-ACTIVE COMPANY COST-DRIVEN COMPANY & CUSTOMER VALUE DRIVEN WimRampen; http://contactcenterintelligence.wordpress.com; twitter.com/wimrampen; wim.rampen@planet.nl