Mais conteúdo relacionado
Semelhante a Yammer 101 (20)
Mais de Jeff Willinger (13)
Yammer 101
- 2. AGENDA
What is Yammer
Why Yammer?
Social Media guidelines
Top things to know
Getting started
How to sign up
What are groups?
How to join a group
How to create a group
Following people
See who you are following
Editing your profile
Notifications
Adding a photo
Other Yammer features
The Social Journey
Helpful links
Next steps
Copyright © 2013 Rightpoint | Proprietary and Confidential
2
- 3. WHAT IS YAMMER?
• Yammer a secure (private) social networking and collaboration tool for the corporate
environment.
• Features and look/feel similar to Twitter and Facebook.
• Unlike Twitter, not limited to 140 characters for posts.
• Easy sign up and use.
Copyright © 2013 Rightpoint | Proprietary and Confidential
3
- 4. WHY YAMMER?
• More efficient work unit communication.
• User friendly.
• Improve efficiency in managing/sharing documents.
• Help ease server space issues (being in “e-mail jail”).
• Integrates with SharePoint.
• Mobile friendly, there‟s an app for that!
• Can be set up to allow secure collaboration with people external to your company.
.
Copyright © 2013 Rightpoint | Proprietary and Confidential
4
- 5. SOCIAL MEDIA GUIDELINES
• A sample usage policy is available at
https://about.yammer.com/success/wpcontent/uploads/sites/13/2013/02/Sample-YammerUsage-Policy.pdf
• It shouldn‟t be a list of Do‟s and Don‟ts. It
should welcome users into the community
and let them know how to interact.
Copyright © 2013 Rightpoint | Proprietary and Confidential
5
- 6. TOP THINGS TO KNOW
• You must sign up using your work email address.
– Unlike Twitter, only your company‟s employees will see your postings.
• In addition to the entire company feed, there are public and private groups.
– Messages in private groups cannot be seen by employees outside the group.
• It is accessible anywhere (work or home), anytime (day or night or weekends).
Copyright © 2013 Rightpoint | Proprietary and Confidential
6
- 7. TOP THINGS TO KNOW
• You can share a comment, document, image and/or a link with the entire Yammer
community or with members of a specific group.
• Yammer users can “like” or reply to your comment.
• You can “follow” people.
• There is a search box that allows you to search for people, groups or topics.
Copyright © 2013 Rightpoint | Proprietary and Confidential
7
- 8. GETTING STARTED
• From Internet Explorer
OR
• From a desktop app on your computer
OR
• From your mobile device (iPhone/iTouch, iPad, Android or
Blackberry).
Download: https://www.yammer.com/about/applications
Copyright © 2013 Rightpoint | Proprietary and Confidential
8
- 9. HOW TO SIGN UP
• Type www.yammer.com in the address section of your browser.
• Click the “Sign Up” button.
• Enter your work email address and then “sign up.”
Copyright © 2013 Rightpoint | Proprietary and Confidential
9
- 10. HOW TO SIGN UP
• Check your work email for a confirmation link from Yammer.
Follow the instructions to activate your account.
• In the window that pops up begin by filling out the form.
• Complete Your Profile. Green check marks in the “Getting
Started” box on the right side of your profile measure your
progress.
Copyright © 2013 Rightpoint | Proprietary and Confidential
10
- 11. WHAT ARE GROUPS?
• The ability to create Groups for collaboration is a key benefit of Yammer.
• Groups can facilitate projects across campuses or departments, or they can help
employees share files and discuss issues within departments or work units.
Copyright © 2013 Rightpoint | Proprietary and Confidential
11
- 12. HOW TO JOIN A GROUP
• Click on “groups” on the left nav to browse groups on the network and join those that
are relevant for you.
Copyright © 2013 Rightpoint | Proprietary and Confidential
12
- 13. HOW TO JOIN A GROUP
• Joining the Windows 7 Group.
Copyright © 2013 Rightpoint | Proprietary and Confidential
13
- 14. JOINING THE CONVERSATION
• Share information with colleagues.
• Collaborate on projects.
• Attach documents or images.
• Share an article from a web site (internal or external).
• Tag topics and/or colleagues (and then search by tags).
Copyright © 2013 Rightpoint | Proprietary and Confidential
14
- 15. JOINING THE CONVERSATION
• Give praise, ask a question, take a poll, share an event or make an announcement.
Copyright © 2013 Rightpoint | Proprietary and Confidential
15
- 16. HOW TO CREATE A GROUP
• On the “Groups” page, click the green box.
• Fill out information in pop-up box and click “Create Group.”
Copyright © 2013 Rightpoint | Proprietary and Confidential
16
- 17. FOLLOWING PEOPLE
• Type name of someone you know into the Search Box (can also search for groups and documents in
this box).
• Click on members and search people alphabetically.
Copyright © 2013 Rightpoint | Proprietary and Confidential
17
- 18. FOLLOWING PEOPLE
• In the browser, click on the name of the person
in your feed you want to follow. In pop-up box,
click “+ Follow.”
• In the desktop app, click the word “Follow”
below the picture of the person you would like
to follow.
Copyright © 2013 Rightpoint | Proprietary and Confidential
18
- 19. SEE WHO YOU ARE FOLLOWING
• Want to see a list of people you are following? Click on the “People I‟m following” tab.
Copyright © 2013 Rightpoint | Proprietary and Confidential
19
- 20. EDITING YOUR PROFILE
• Click your name in the upper right corner of the screen. Select “Edit Account.”
• Or, when on your profile page, click “Edit Profile” and then select “Notifications.”
Copyright © 2013 Rightpoint | Proprietary and Confidential
20
- 21. NOTIFICATIONS
• You can select to receive update emails (a.k.a.
“digests”) updates never, daily or weekly. If you
select daily or weekly, you will receive
information about postings made to Yammer in
a single message.
• Immediate notifications can be set by clicking
the “Subscribe to feeds in real time…” link.
This lets you designate certain groups for
special alerts, which you can get via
email, SMS text or IM.
• Once you have completed checking or
unchecking boxes, click “Save”.
Copyright © 2013 Rightpoint | Proprietary and Confidential
21
- 22. ADDING A PHOTO
• You can use other a photo (Quarterly or person) or an image.
• Profiles without photos or images will appear like this:
• To upload your photo, click on the “Browse” button in your profile to find a photo from
your computer.
Copyright © 2013 Rightpoint | Proprietary and Confidential
22
- 23. OTHER YAMMER FEATURES
• Messaging and feeds
• Direct Messaging
• User profiles
• Company directory
• Groups (Internal)
• Communities (External)
• File sharing/creating a page (w/limited
formatting)
• Integrations
• Desktop, Mobile, Tablet
Copyright © 2013 Rightpoint | Proprietary and Confidential
23
- 27. BEING SUCCESSFUL MEANS CHANGING HOW YOU WORK
IT
HR
Sales
Marketing
Copyright © 2013 Rightpoint | Proprietary and Confidential
27
- 29. STEP 1: DEFINE YOUR VISION
Copyright © 2013 Rightpoint | Proprietary and Confidential
29
- 30. STEP 2: MAP TO VALUE
Copyright © 2013 Rightpoint | Proprietary and Confidential
30
- 31. STEP 3: WORK SOCIAL
Copyright © 2013 Rightpoint | Proprietary and Confidential
31
- 32. STEP 4: DRIVE SUCCESS
Copyright © 2013 Rightpoint | Proprietary and Confidential
32
- 33. STEP 5: EVALUATE, ADAPT & ITERATE
Copyright © 2013 Rightpoint | Proprietary and Confidential
33
- 34. FOUR FACTORS FOR A SUCCESSFUL JOURNEY
Copyright © 2013 Rightpoint | Proprietary and Confidential
34
- 35. WHAT IS IN THE CUSTOMER SUCCESS PROGRAM?
Methodology
and Self-guided
Resources
Webinars
Access to Customer
Success Managers
Regional User Groups and Community-based
Events
Learning and Support
Customer Community
Copyright © 2013 Rightpoint | Proprietary and Confidential
35
- 36. ESN RESOURCES
Sites, Blogs & Twitter
– Welcome To Your Social Journey | Enterprise Social Customer Success | The Rise Of Enterprise Social Networks | Yammer
Success Center Discover SharePoint
Yammer | SharePoint blog
@Yammer @SharePoint @Office365
Press
– How Microsoft got its own employees to use Yammer
– Microsoft Creates „Yammer North‟ in Redmond to Learn New Software Tricks
– Yammer Accelerates Momentum Following Microsoft Acquisition
– The Yammer journey so far at NAB
Research
Bring your own service: Employees want social tools at work, despite company restrictions
Evolution of the networked enterprise: McKinsey Global Survey results
Yammer‟s 2013 Business Value Survey Results
Copyright © 2013 Rightpoint | Proprietary and Confidential
36
- 37. BREAK TIME AND QUESTIONS
• Sign up for Yammer!
• Start posting and collaborating with colleagues.
• Start a weekly Yammer session for your department or team.
Copyright © 2013 Rightpoint | Proprietary and Confidential
37
- 38. STAY CONNECTED
• Jeff Willinger
• 312.622.2300
• www.linkedin.com/in/jeffwillinger
• www.twitter.com/jwillie
• www.facebook.com/jeffwillinger
•
.
Copyright © 2013 Rightpoint | Proprietary and Confidential
38
- 39. 29 N. Wacker | 4th Floor | Chicago, Illinois 60606
312.920.8383 | 312.920.8384 fax
rightpoint.com