Brewing Excellence: How Starbucks Became America’s “Third Place”
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The Starbucks surge to fame was not an easy one, nor an accident. In this brief discussion our team addresses the many obstacles Starbucks faced, their strategies to surpass all expectations and how they are making the world a better place today. This was the result. Feel free to leave comments and suggestions below.
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Brewing Excellence: How Starbucks Became America’s “Third Place”
- 1. Brewing Excellence Presented By: Christina Wallace | Paul Tighe | Amelia Martinez | Don Curtis | William Wallace
- 3. Agenda Goals and Strategies Legal Issues
- 4. Agenda Goals and Strategies Ethics Legal Issues
- 5. Agenda Goals and Strategies Ethics Legal Issues Social Responsibility
- 6. Agenda Goals and Strategies Tina Slide Ethics Legal Issues Social Responsibility
- 7. Goals and Strategies Continue to capture the highest quality employees Create a dynamic and positive environment Improve flexible “Dream more scheduling for than others think employees practical. Expect more than others think possible.” - Howard Schultz
- 8. Goals and Strategies Continue to capture the highest quality employees Create a dynamic and positive environment “to inspire and Improve flexible nurture the scheduling for human spirit – employees one person, one cup and one neighborhood at a time.”
- 9. Goals and Strategies Continue to retain the highest quality employees Create a dynamic and positive environment Improve flexible scheduling for employees
- 10. Goals and Strategies Continue to recruit and train Minimize layoffs through management Consistently review plans, receive feedback, make changes
- 11. Legal Issues Sued by baristas 2008 2009 2010 2011 2012 2013
- 12. Legal Issues Sued for racial discrimination ($120,000, settl ed) 2008 2009 2010 2011 2012 2013
- 13. Legal Issues Sued by private party 2008 2009 2010 2011 2012 2013
- 14. Legal Issues Sued for discrimination against a physically disabled person ($75k paid) 2008 2009 2010 2011 2012 2013
- 15. Legal Issues Sued for discrimination against physically disabled person 2008 2009 2010 2011 2012 2013
- 16. Legal Issues Sued for discrimination against the deaf 2008 2009 2010 2011 2012 2013
- 18. Legal Issues Sued street vendor for trademark infringement 2008 2009 2010 2011 2012 2013
- 19. Ethics Customer Relations Business Practice Safety and Security Partner Concerns Employer Relations
- 22. Ethics Corporate policy questions and concerns Involving partner safety and facility conditions Comments or questions that involve customers Partner Concerns Employer Relations
- 23. Ethics Corporate policy questions and concerns Involving partner safety and facility conditions Comments or questions that involve customers Partner Concerns Pay, benefits, and any topics that impact day-to-day
- 24. Ethics 2013 World's Most Ethical Companies For the seventh year in a row, Ethisphere Institute named Starbucks to the list. Starbucks believes that conducting business ethically and striving to do the right thing are vital to the success of the company.
- 25. Social Responsibility The Community “From the neighborhoods where are stores are located to those where our coffee is grown, we are committed to making our communities stronger.” The Environment one “One person, cup and one “We’re taking action at neighborhood because weabelieve –Blair time.” it’s important to help care Taylor for our planet and we’ll encourage and work with others to do the same.”
- 26. Social Responsibility The Community The Environment “From the neighborhoods where are stores are located to those where our coffee is grown, we are committed to making our communities stronger.” “We’re taking action because we believe it’s important to help care for our planet and we’ll encourage and work with others to do the same.”
- 27. Social Responsibility Invest in farmers and their Farming communities by increasing farmer Communities loans to $20 million by 2015. We continue to exceed this goal by engaging more than Youth Leadership 54,000 youth in community activities in 2012 Diversity and Inclusion Contribute 1 million hours of Community community service Service per year by 2015.
- 28. Social Responsibility Invest in farmers and their Farming communities by increasing farmer Communities loans to $20 million by 2015. Diversity and Inclusion Community Service We continue to exceed this goal by engaging more than Youth Leadership 54,000 youth in community activities in 2012
- 29. Social Responsibility Invest in farmers and their Farming communities by increasing farmer Communities loans to $20 million by 2015. We continue to exceed this goal by engaging more than Youth Leadership 54,000 youth in community activities in 2012 Diversity and Inclusion Contribute 1 million hours of community service per year by 2015.
- 30. Social Responsibility Invest in farmers and their Farming communities by increasing farmer Communities loans to $20 million by 2015. Youth Leadership Diversity and Inclusion Contribute 1 million hours of community service per year by 2015.
- 31. Social Responsibility Invest in farmers and their Farming communities by increasing farmer Communities loans to $20 million by 2015. We continue to exceed this goal by engaging more than 54,000 youth in community activities in 2012 Diversity and Inclusion Contribute 1 million hours of community service per year by 2015.
- 32. Social Responsibility Diversity and Inclusion Farming Communities Contribute 1 million hours of community service per year by 2015. We continue to exceed this goal by engaging more than 54,000 youth in community activities in 2012
- 33. Social Responsibility Invest in farmers and their communities by increasing farmer loans to $20 million by 2015. We continue to exceed this goal by engaging more than 54,000 youth in community activities in 2012 Diversity and Inclusion Contribute 1 million hours of community service per year by 2015.
- 34. Social Responsibility Invest in farmers and their communities by increasing farmer loans to $20 million by 2015. We continue to exceed this goal by engaging more than 54,000 youth in community activities in 2012 Diversity and Inclusion Contribute 1 million hours of community service per year by 2015.
- 35. Social Responsibility Invest in farmers and their communities by increasing farmer loans to $20 million by 2015. We continue to exceed this goal by engaging more than 54,000 youth in community activities in 2012 Diversity and Inclusion Contribute 1 million hours of community service per year by 2015. Starbucks Foundation
- 36. Social Responsibility Invest in farmers and their communities by increasing farmer loans to $20 million by 2015. We continue to exceed this goal by engaging more than 54,000 youth in community activities in 2012 Diversity and Inclusion Contribute 1 million hours of community service per year by 2015. In 2012 Starbucks Corporation donated $6.5 million in cash, including $1.75 million to the Starbucks Foundation
- 37. Social Responsibility Building Greener Stores Recycling and reducing waste Cup and Materials
- 38. Influences Environment Reduce our impact Coffee Increase quality Provide more variety Accessible to customers Community Service Engaging the youth Farming communities
- 39. Influences Environment Reduce our impact Coffee Increase quality Provide more variety Accessible to customers Community Service Engaging the youth Farming communities
- 40. “…Belief in ourselves and in what is right catapults us over hurdles, and our lives unfold.” - Howard Schultz
- 41. Reference Goals and Strategies Bateman, T. S., & Snell, S. A. (2011). Management: Leading & collaborating in a competitive world (9th ed.). New York, NY: McGraw-Hill Irwin. Schepp, D. (September 21, 2012). Starbucks: best part-time jobs in retail – or overrated? AOL Jobs. Retrieved from http://jobs.aol.com/articles/2012/09/21/starbucks-ishiring-health-plan-good-coffee-but-watch-out-for/ Legal Issues Allison, M. (2009, June 23). Starbucks pays $120,000 to settle racial discrimination lawsuit, but the check hasn’t been cashed. Retrieved from http://seattletimes.com/html/ coffeecity/2009373044_starbucks_pays_120000_to_settl.html Bracamontes, A. (2011, August 19). Starbucks pays $75k in suit filed by woman with dwarfism. El Paso Times. Retrieved from http://www.elpasotimes.com/ci_18707661 Gardner, E. (2010, Jun 01). Simon brews fresh lawsuit against starbucks. Edmonton Journal. Retrieved from http://search.proquest.com/docview/357045683?accountid=35812 RD legal offers financing to plaintiff's attorneys with starbucks settlements. (2013, Jan 18). PR Newswire. Retrieved from http://search.proquest.com/docview/1270468939? accountid=35812 Little, L. (2012, February 14). California man with half an arm sues starbucks, alleging discrimination. ABC News. Retrieved form http://news.yahoo.com/california-man-fileslawsuit-against-starbucks-alleging-discrimination-202046243--abc-news.html
- 42. Reference McLaughlin, T. (2009, October 12). Starbucks sues to block exec from joining Dunkin' Donuts. Buffalo Law Journal. p. 20. Tepper, R. (2013, July 15). Deaf starbucks patron allege discrimination in lawsuit. Huffinton Post. Retrieved from http://www.huffingtonpost.com/2013/07/15/deaf-starbuckslawsuit_n_3599132.html Thailand: Push-cart coffee vendor sued by US coffee giant starbucks for trademark infringement refuses to yield. (2013, Oct 24). Asia News Monitor. Retrieved from http:// search.proquest.com/docview/1444146949?accountid=35812 Ethics Ethisphere. (2013). World’s Most Ethical Companies Ranking. Retrieved from http://m1.ethisphere.com/wme2013/index.html Starbucks Coffee Company. (2011). Business and Ethics Compliance. Retrieved from http://www.starbucks.com/about-us/company-information/business-ethics-andcompliance Social Responsibility Starbucks. (2013). Retrieved from http://globalassets.starbucks.com/assets/ 581d72979ef0486682a5190eca573fef.pdf Influences Starbucks. (2013). Retrieved from http://globalassets.starbucks.com/assets/ 581d72979ef0486682a5190eca573fef.pdf
Notas do Editor
- Address Concerns of executivesRetentionCompetitionLegal IssuesEthicsSocial ResponsibilityTina Slide
- Address Concerns of executivesRetentionCompetitionLegal IssuesEthicsSocial ResponsibilityTina Slide
- Address Concerns of executivesRetentionCompetitionLegal IssuesEthicsSocial ResponsibilityTina Slide
- Address Concerns of executivesRetentionCompetitionLegal IssuesEthicsSocial ResponsibilityTina Slide
- Address Concerns of executivesRetentionCompetitionLegal IssuesEthicsSocial ResponsibilityTina Slide
- Maintaining an advanced healthcare plan (20 hours) while reducing costs and giving equity rights to employees. (Become Shareholders). While paid lower have stock options and health insurance.Offers tuition reimbursement, matching gifts program and tuition reimbursement and perks such as in-store discounts and free coffee.Offer Cup Fund for those with financial hardships
- Maintaining an advanced healthcare plan (20 hours) while reducing costs and giving equity rights to employees. (Become Shareholders). While paid lower have stock options and health insurance.Offers tuition reimbursement, matching gifts program and tuition reimbursement and perks such as in-store discounts and free coffee.Offer Cup Fund for those with financial hardships
- Maintaining an advanced healthcare plan (20 hours) while reducing costs and giving equity rights to employees. (Become Shareholders). While paid lower have stock options and health insurance.Offers tuition reimbursement, matching gifts program and tuition reimbursement and perks such as in-store discounts and free coffee.Offer Cup Fund for those with financial hardships
- Continue to implement our training and recruiting while also receiving feedback for ways to improve itMinimize layoffs by keeping an eye on our growth, external factors (economic growth) and make sure we don’t get hit as hard as 2008.Evaluate “to determine whether they are producing theresults needed to contribute to the organization’s business plans.”
- 2010 Sued by private party Notes: Carly Simon sued Starbucks after Starbucks withdrew from a subsidiary (Hear Music) who promised to distribute her album in Starbucks locations throughout the county. Case still ongoing. 2008 Sued by baristas Notes: Sued due to Starbucks allowing supervisors to share tips, which is against state law. As of 2013, the case is still ongoing as Starbucks refuses to pay. Violates Massachusetts Tips Act. 2013 Sued for discrimination against the deaf Notes: Customer in New York was made fun of by the barista while attempting to order. Barista then came out from behind the counter yelling at the patron and had to have a fellow employee pull them away. 2012 Sued for discrimination against a physically disabled person Notes: Male born with one full arm and ½ of another arm was denied a job due to this issue and was made to feel uncomfortable by the interviewing manager.
- 2010 Sued by private party Notes: Carly Simon sued Starbucks after Starbucks withdrew from a subsidiary (Hear Music) who promised to distribute her album in Starbucks locations throughout the county. Case still ongoing. 2008 Sued by baristas Notes: Sued due to Starbucks allowing supervisors to share tips, which is against state law. As of 2013, the case is still ongoing as Starbucks refuses to pay. Violates Massachusetts Tips Act. 2013 Sued for discrimination against the deaf Notes: Customer in New York was made fun of by the barista while attempting to order. Barista then came out from behind the counter yelling at the patron and had to have a fellow employee pull them away. 2012 Sued for discrimination against a physically disabled person Notes: Male born with one full arm and ½ of another arm was denied a job due to this issue and was made to feel uncomfortable by the interviewing manager.
- 2010 Sued by private party Notes: Carly Simon sued Starbucks after Starbucks withdrew from a subsidiary (Hear Music) who promised to distribute her album in Starbucks locations throughout the county. Case still ongoing. 2008 Sued by baristas Notes: Sued due to Starbucks allowing supervisors to share tips, which is against state law. As of 2013, the case is still ongoing as Starbucks refuses to pay. Violates Massachusetts Tips Act. 2013 Sued for discrimination against the deaf Notes: Customer in New York was made fun of by the barista while attempting to order. Barista then came out from behind the counter yelling at the patron and had to have a fellow employee pull them away. 2012 Sued for discrimination against a physically disabled person Notes: Male born with one full arm and ½ of another arm was denied a job due to this issue and was made to feel uncomfortable by the interviewing manager.
- 2010 Sued by private party Notes: Carly Simon sued Starbucks after Starbucks withdrew from a subsidiary (Hear Music) who promised to distribute her album in Starbucks locations throughout the county. Case still ongoing. 2008 Sued by baristas Notes: Sued due to Starbucks allowing supervisors to share tips, which is against state law. As of 2013, the case is still ongoing as Starbucks refuses to pay. Violates Massachusetts Tips Act. 2013 Sued for discrimination against the deaf Notes: Customer in New York was made fun of by the barista while attempting to order. Barista then came out from behind the counter yelling at the patron and had to have a fellow employee pull them away. 2012 Sued for discrimination against a physically disabled person Notes: Male born with one full arm and ½ of another arm was denied a job due to this issue and was made to feel uncomfortable by the interviewing manager.
- 2010 Sued by private party Notes: Carly Simon sued Starbucks after Starbucks withdrew from a subsidiary (Hear Music) who promised to distribute her album in Starbucks locations throughout the county. Case still ongoing. 2008 Sued by baristas Notes: Sued due to Starbucks allowing supervisors to share tips, which is against state law. As of 2013, the case is still ongoing as Starbucks refuses to pay. Violates Massachusetts Tips Act. 2013 Sued for discrimination against the deaf Notes: Customer in New York was made fun of by the barista while attempting to order. Barista then came out from behind the counter yelling at the patron and had to have a fellow employee pull them away. 2012 Sued for discrimination against a physically disabled person Notes: Male born with one full arm and ½ of another arm was denied a job due to this issue and was made to feel uncomfortable by the interviewing manager.
- 2010 Sued by private party Notes: Carly Simon sued Starbucks after Starbucks withdrew from a subsidiary (Hear Music) who promised to distribute her album in Starbucks locations throughout the county. Case still ongoing. 2008 Sued by baristas Notes: Sued due to Starbucks allowing supervisors to share tips, which is against state law. As of 2013, the case is still ongoing as Starbucks refuses to pay. Violates Massachusetts Tips Act. 2013 Sued for discrimination against the deaf Notes: Customer in New York was made fun of by the barista while attempting to order. Barista then came out from behind the counter yelling at the patron and had to have a fellow employee pull them away. 2012 Sued for discrimination against a physically disabled person Notes: Male born with one full arm and ½ of another arm was denied a job due to this issue and was made to feel uncomfortable by the interviewing manager.
- 2010 Sued by private party Notes: Carly Simon sued Starbucks after Starbucks withdrew from a subsidiary (Hear Music) who promised to distribute her album in Starbucks locations throughout the county. Case still ongoing. 2008 Sued by baristas Notes: Sued due to Starbucks allowing supervisors to share tips, which is against state law. As of 2013, the case is still ongoing as Starbucks refuses to pay. Violates Massachusetts Tips Act. 2013 Sued for discrimination against the deaf Notes: Customer in New York was made fun of by the barista while attempting to order. Barista then came out from behind the counter yelling at the patron and had to have a fellow employee pull them away. 2012 Sued for discrimination against a physically disabled person Notes: Male born with one full arm and ½ of another arm was denied a job due to this issue and was made to feel uncomfortable by the interviewing manager.
- 2010 Sued by private party Notes: Carly Simon sued Starbucks after Starbucks withdrew from a subsidiary (Hear Music) who promised to distribute her album in Starbucks locations throughout the county. Case still ongoing. 2008 Sued by baristas Notes: Sued due to Starbucks allowing supervisors to share tips, which is against state law. As of 2013, the case is still ongoing as Starbucks refuses to pay. Violates Massachusetts Tips Act. 2013 Sued for discrimination against the deaf Notes: Customer in New York was made fun of by the barista while attempting to order. Barista then came out from behind the counter yelling at the patron and had to have a fellow employee pull them away. 2012 Sued for discrimination against a physically disabled person Notes: Male born with one full arm and ½ of another arm was denied a job due to this issue and was made to feel uncomfortable by the interviewing manager.
- There are both external and internal ethics issues to be concerned about. Externally, Starbucks growth continues to be a problem with the small, one off, mom and pop coffee stores. These small stores are having a hard time competing and therefore going out of business. Starbucks is a business and has a responsibility to its employees, shareholders and communities in which it operates. Starbucks gives back to the communities they operate in. The efforts to be environmentally friendly and use of fair trade coffee are an extremely positive part of Starbucks business strategy. While Starbucks has been listed 7 years in a row on Ethispheres list most ethical business, 79% of the business ethics and compliance reports come from internal sources. Mostly about pay and benefits, which we feel are adequate for the position and job description.
- There are both external and internal ethics issues to be concerned about. Externally, Starbucks growth continues to be a problem with the small, one off, mom and pop coffee stores. These small stores are having a hard time competing and therefore going out of business. Starbucks is a business and has a responsibility to its employees, shareholders and communities in which it operates. Starbucks gives back to the communities they operate in. The efforts to be environmentally friendly and use of fair trade coffee are an extremely positive part of Starbucks business strategy. While Starbucks has been listed 7 years in a row on Ethispheres list most ethical business, 79% of the business ethics and compliance reports come from internal sources. Mostly about pay and benefits, which we feel are adequate for the position and job description.
- There are both external and internal ethics issues to be concerned about. Externally, Starbucks growth continues to be a problem with the small, one off, mom and pop coffee stores. These small stores are having a hard time competing and therefore going out of business. Starbucks is a business and has a responsibility to its employees, shareholders and communities in which it operates. Starbucks gives back to the communities they operate in. The efforts to be environmentally friendly and use of fair trade coffee are an extremely positive part of Starbucks business strategy. While Starbucks has been listed 7 years in a row on Ethispheres list most ethical business, 79% of the business ethics and compliance reports come from internal sources. Mostly about pay and benefits, which we feel are adequate for the position and job description.
- There are both external and internal ethics issues to be concerned about. Externally, Starbucks growth continues to be a problem with the small, one off, mom and pop coffee stores. These small stores are having a hard time competing and therefore going out of business. Starbucks is a business and has a responsibility to its employees, shareholders and communities in which it operates. Starbucks gives back to the communities they operate in. The efforts to be environmentally friendly and use of fair trade coffee are an extremely positive part of Starbucks business strategy. While Starbucks has been listed 7 years in a row on Ethispheres list most ethical business, 79% of the business ethics and compliance reports come from internal sources. Mostly about pay and benefits, which we feel are adequate for the position and job description.
- There are both external and internal ethics issues to be concerned about. Externally, Starbucks growth continues to be a problem with the small, one off, mom and pop coffee stores. These small stores are having a hard time competing and therefore going out of business. Starbucks is a business and has a responsibility to its employees, shareholders and communities in which it operates. Starbucks gives back to the communities they operate in. The efforts to be environmentally friendly and use of fair trade coffee are an extremely positive part of Starbucks business strategy. While Starbucks has been listed 7 years in a row on Ethispheres list most ethical business, 79% of the business ethics and compliance reports come from internal sources. Mostly about pay and benefits, which we feel are adequate for the position and job description.
- Starbucks supports doing the right thing and delivering great customer service though empowering employees to conduct business with integrityEveryone, including management, has a responsibility to ensure Starbucks provides a great work environment and in protecting the reputation and brandWhen unsure of what to do in a situation, you are provided with the proper resources including: Partner resources, the Standards of Business Conduct and Business Ethics and Compliance.If you see something, say something. If something isn’t right you are encouraged to speak up and share your concerns. If Starbucks does not know a problem exists how can they fix it? Starbucks does not tolerate retaliation against an employee for speaking out.