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WILLIAM BAKKER
 @WILHELMUS
@EBA2011
gapingvoid.com




          @Wilhelmus
MARKETING FUNNEL




                                           @EBA2011
               Awareness

              Consideration

               Interested

                Purchase

                     Visit

                   Evaluate


                              @Wilhelmus
GOAL: NARROW THE FUNNEL




                                                         @EBA2011
             ineffective use of resources



                    Awareness

                Consideration

                    Interested

                    Purchase

                       Visit


               --   Evaluate         ++

                                            @Wilhelmus
@EBA2011
@Wilhelmus
@EBA2011
“If Disney created a magical Kingdom of Crystal, he would surely have
used the fabled "Crystal Worlds" as his role model.”


                                                           @Wilhelmus
@EBA2011
“The uniqueness of the Swarovski Crystal Worlds is the dream dreamt – the
material avowal of a corporation to the diversity of ideas that are unleashed
by their material of creation, ultra-brilliant crystal.”

                                                             @Wilhelmus
@EBA2011
@Wilhelmus
DESTINATION BRAND




                                                             @EBA2011
  Our definition of a destination brand:

  • The sum of all stories somebody has hears about a
    destination (but not all sources are equally credible)

  • The sum of experiences of a traveler during a trip
    (but not all experiences are equal)




                                                @Wilhelmus
MARKETING EFFECTIVENESS

        X
     impressions          stories
FEEDBACK LOOPS




                                                     @EBA2011
                      Awareness

                 Consideration

                      Interested

                      Purchase

                         Visit


                 --   Evaluate     ++

                                        @Wilhelmus
A POSITIVE FEEDBACK LOOP




                                        @EBA2011
                           @Wilhelmus
@EBA2011
@Wilhelmus
@EBA2011
@Wilhelmus
@EBA2011
@Wilhelmus
There is nothing like these tacos. Just
     searching for the trucks is half the fun! The
     homemade sauces make your taste buds
     have an orgasm.


              I waited for an hour and a half in line with a ton
              of friends...and I gotta say, those were some of
              the most delicious burritos I've ever eaten.
              Totally worth the wait.



                  their tacos are pretty damn good, but i don't
                  think it's worth waiting more than 15 minutes for
                  it.


              Korean bbq is amazing. Tacos are also
              amazing. Put them together and expect to be
              disappointed.

Food is mediocre at best. NOT worth a 3 hour
and 40 minute long wait. it's just one of those
things you do once and you learn from the
mistake.
@EBA2011
           MEH




LOVE IT!         HATE IT!


                   @Wilhelmus
PASSIONATE COMMUNITIES




                                           @EBA2011
                 Passion


                Influencers


                Community




                              @Wilhelmus
@EBA2011
@Wilhelmus
@EBA2011
@Wilhelmus
@EBA2011
@Wilhelmus
@EBA2011
@Wilhelmus
REMARKABLE EXPERIENCES GENERATE




                                               @EBA2011
CONVERSATIONS IN SOCIAL MEDIA




                    Passion


                   Influencers


                   Community




                                  @Wilhelmus
@EBA2011
@Wilhelmus
@EBA2011
@Wilhelmus
A REMARKABLE EXPERIENCE




                                       @EBA2011
                          @Wilhelmus
A REMARKABLE OBJECT




                                   @EBA2011
                      @Wilhelmus
A REMARKABLE DESTINATION




                                        @EBA2011
                           @Wilhelmus
REMARKABLE CONTENT




                                  @EBA2011
                     @Wilhelmus
OVERLAPPING COMMUNITIES




                                                      @EBA2011
              Passion
                            passion

             Influencers   Influencers

                           Community
             Community




                                         @Wilhelmus
REMARKABLE CAMPAIGN




                                            @EBA2011
  “Get people talking about Dallas”
                               @Wilhelmus
@EBA2011
@Wilhelmus
@EBA2011
Remarkable Experience:
    LOCAL TEAM



    Influencers:
  MEDIA, BLOGGERS



      Community:
  EVERYBODY IN TOWN

                         @Wilhelmus
A REMARKABLE CONTEST




                                                                 @EBA2011
                                               offline work
                                               of mouth
                               social media
                               conversations

                 influencers



    remarkable
    event



                                                    @Wilhelmus
@EBA2011
@Wilhelmus
@EBA2011
@Wilhelmus
@EBA2011
@Wilhelmus
@EBA2011
@Wilhelmus
@EBA2011
@Wilhelmus
@EBA2011
@Wilhelmus
@EBA2011
@Wilhelmus
@EBA2011
@Wilhelmus
@EBA2011
“This promotion/activity brought out the best in all of us. We
approached total strangers without fear or judgement. We looked
each other in the eye, spoke and smiled

I just want to say „thank-you‟ for such an absolutely fun and
memorable experience.”

-- Len Stanley                                            @Wilhelmus
THANK YOU
stay in touch

thinksocialmedia.com

wilhelmus.ca
@wilhelmus
william@thinksocialmedia.com

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Remarkable Experiences Drive Conversations

Editor's Notes

  1. This is Roy Choi. He lives in LA and used to be a chef at high-end restaurants. But now he’s a successful entrepreneur. Let me tell you what he did. And also what those giant tubs of meat are.
  2. One day a friend of his came to him with an idea. They were going to sell tacos. But no any taco. Korean-bbq type tacos. Call it a mexicanfushion dish. How do you make a Korean BBQ Taco successful?
  3. First you start selling them out of a truck. And second, you keep moving the truck around so nobody really knows where you are. Does it sound like a recipe for success yet?
  4. Twitter! Roy and his staff use Twitter to tell their Twitter followers where they’re going to be and when. They also use it to stay in touch, take suggestions for locations and more. And as a result, they have created a huge fanbase.
  5. allenjaelejslander
  6. Passion is very strong interest. Passion is the heartbeat of the community – very few people write about topics in great volumeInfluencers are people who are interested in the topic and are influencers in a larger community(ie – cooking with lavendarblogger (passion), homeopathic medicine interest (influencers) – larger community of natural remedies/diets)
  7. MikeyDa Photographer
  8. Passion is very strong interest. Passion is the heartbeat of the community – very few people write about topics in great volumeInfluencers are people who are interested in the topic and are influencers in a larger community(ie – cooking with lavendarblogger (passion), homeopathic medicine interest (influencers) – larger community of natural remedies/diets)
  9. When one starts with small niches the presumption is often that the numbers are too small to matter. However, strong communities grow organically as you can see with the HonoluluMarathon. Equally important is the fact that they interconnect with other communities. People have multiple interests and the overlap is where richness and relevance (for consumers) can be found.
  10. Passion is very strong interest. Passion is the heartbeat of the community – very few people write about topics in great volumeInfluencers are people who are interested in the topic and are influencers in a larger community(ie – cooking with lavendarblogger (passion), homeopathic medicine interest (influencers) – larger community of natural remedies/diets)
  11. Momentum building – twitter conversation