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LUKI JAKOŚCI W USŁUGACH SZKOLNICTWA WYŻSZEGO Wiesław Urban Politechnika Białostocka Wydział Zarządzania
N a podstawie V.A. Zeithaml, A. Parasuraman, L.L. Berry, 1990 .
14 LUK JAKOŚCI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],C.J.F. Candido, D.S. Morris, 2000 .
 
 
 
 
 
PODSUMOWANIE ,[object Object],[object Object],[object Object]
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