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Michal Blažej: Zbavte sa account managementu
1.
Michal Blažej @michalblazej www.lbstudio.sk
2.
Who is an
account manager ?
3.
“Interný hajzel, ktorý ľudí
pushuje.” “An asshole, that hustles the team.”
4.
RESOURCE MANAGEMENT “An
asshole, that hustles the team.”
5.
RESOURCE
MANAGEMENT handles resources, production capacity, task assigment, project timeline
6.
“Rieši kakanice s klientom,
kým sa rozmyslí.” “Resolves issues with client until he makes up his mind.”
7.
CLIENT COMMUNICATION “Resolves issues
with client until he makes up his mind”
8.
CLIENT COMMUNICATION
task definition, phone calls, instant email replies, being pretty
9.
FINANCE price quote, keeping
the budget
10.
ACCOUNT I
MANAGERS
11.
DEADLINES NOT MET
12.
DEADLINES NOT MET CLIENT
EXPECTATIONS NOT MET
13.
DEADLINES NOT MET CLIENT
EXPECTATIONS NOT MET DEMOTIVATED TEAM
14.
Who is responsible ?
15.
DEADLINES NOT MET
resource management
16.
CLIENT EXPECTATIONS
NOT MET depts: the creatives & the craftsmen
17.
DEMOTIVATED TEAM team not
in contact w/ the client
18.
Is there a solution
?
19.
4 hrs fly to
SFO meet ZURB learn
20.
designer
coder analyst
21.
22.
23.
✓ Photoshop
✓ Photoshop ✓ Photoshop ✓ HTML, CSS, JS ✓ HTML, CSS, JS ✓ HTML, CSS, JS ✓ HE, ER ✓ HE, ER ✓ HE, ER
24.
WEEKLY PLAN
25.
DAILY STAND UP
26.
ONLINE TOOLS
27.
28.
project
29.
So... what ?
30.
THE WINS
clients get what they want self-managed team is less hustled diverse tasks are more fun and
31.
THE WINS
clients get what they want self-managed team is less hustled diverse tasks is more fun and you’ll craft GREAT PRODUCTS
32.
How to get there
?
33.
THE TEAM
34.
THE TEAM is a
problem
35.
THE TEAM ...create it!
36.
THE TEAM
soft skills self-management well rounded budget manager / bizdev / sales
37.
Does it work
?
38.
production - design
- strategy - technology
39.
AND OTHERS
ZURB Metalab Clearleft ... Google Citrix
40.
Easy as pie.