Crowd Media's Guide to Remarkable Community Management

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Crowd Media Ltd

Tecnologia Negócios

THE CROWD GUIDE TO...

REMARKABLE
COMMUNITY MANAGEMENT

An
no
an unce
co da fea
mp cco tur
an mp es
y a lis , s
nd hm pec
the ent ial
cu s of offe
sto th rs
me e
rs.

Monitor the vibe of the community and
respond to tremors in the social sphere.

Sculpt and direct the ﬂow of conversation
while sticking to the company's objectives.

Deliver requests from
customers to the correct
people within the company.

Watch over posts, comments, customers and
ideas on multiple social channels and platforms.

*No matter how bad the grammar or spelling or how ridiculous the comment.

Agreed! Thanks
for your Proﬁteroles are
contribution! amazing!!1!

Respond to and engage
in all conversation *

*Get your mind out of the gutter.
Service with a smile!
Satisfy the customer in any way you can.*

*In a kind and digniﬁed way.
Destroy all spammers.
Destroy them! *

Research research research!

Get to know the company's industry...

ese ar ch!
mo re r
A nd

Keep up to date with the latest social platforms.

Obliterate all trolls! No amount of ﬁre
power or intelligence can destroy
these vile creatures. Ban and delete.

*Never use the word guru.
Be a complete social whore.
Master of all social media platforms.*

CREDITS

http://www.ﬂickr.com/photos/alphadesigner/3462393730/
http://www.ﬂickr.com/photos/centralasian/5729537142
http://www.ﬂickr.com/photos/madstillz/392716521
http://www.ﬂickr.com/photos/emmiegrn/2201072552
http://www.ﬂickr.com/photos/aye_shamus/2676763850
http://www.ﬂickr.com/photos/chuckp/83230785
http://www.ﬂickr.com/photos/kpaulus/4903209928
http://www.ﬂickr.com/photos/sunface13/2175472561
http://www.ﬂickr.com/photos/richardmoross/2701098168
http://www.ﬂickr.com/photos/toolstop/4546017269
http://www.ﬂickr.com/photos/macten/2068155756

JAMES BOUGOURD
COMMUNITY MANAGER FOR CROWD MEDIA LTD

@JAMESBOUGOURD

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Crowd Media's Guide to Remarkable Community Management

1. THE CROWD GUIDE TO... REMARKABLE COMMUNITY MANAGEMENT

2. An no an unce co da fea mp cco tur an mp es y a lis , s nd hm pec the ent ial cu s of offe sto th rs me e rs.

3. Monitor the vibe of the community and respond to tremors in the social sphere.

4. Sculpt and direct the ﬂow of conversation while sticking to the company's objectives.

5. Deliver requests from customers to the correct people within the company.

6. Watch over posts, comments, customers and ideas on multiple social channels and platforms.

7. *No matter how bad the grammar or spelling or how ridiculous the comment. Agreed! Thanks for your Proﬁteroles are contribution! amazing!!1! Respond to and engage in all conversation *

8. *This actually came up on Twitter... oh yea F**k wat By golly, I do love dey say your brand good BigHommie ima do sir! dis 4 u* Have a multiple personality disorder. Use the correct tone for each client.

9. *Get your mind out of the gutter. Service with a smile! Satisfy the customer in any way you can.*

10. *In a kind and digniﬁed way. Destroy all spammers. Destroy them! *

11. Research research research! Get to know the company's industry...

12. ese ar ch! mo re r A nd Keep up to date with the latest social platforms.

13. Obliterate all trolls! No amount of ﬁre power or intelligence can destroy these vile creatures. Ban and delete.

14. *Never use the word guru. Be a complete social whore. Master of all social media platforms.*

15. CREDITS http://www.flickr.com/photos/alphadesigner/3462393730/ http://www.flickr.com/photos/centralasian/5729537142 http://www.flickr.com/photos/madstillz/392716521 http://www.flickr.com/photos/emmiegrn/2201072552 http://www.flickr.com/photos/aye_shamus/2676763850 http://www.flickr.com/photos/chuckp/83230785 http://www.flickr.com/photos/kpaulus/4903209928 http://www.flickr.com/photos/sunface13/2175472561 http://www.flickr.com/photos/richardmoross/2701098168 http://www.flickr.com/photos/toolstop/4546017269 http://www.flickr.com/photos/macten/2068155756 JAMES BOUGOURD COMMUNITY MANAGER FOR CROWD MEDIA LTD @JAMESBOUGOURD

Crowd Media's Guide to Remarkable Community Management

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