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MIS A Strategic issue in an Organization
BPO and MIS
Benefits of a call center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Architecture – the 90s
Architecture – the IVR farm
Architecture – the Y2k5
Benefits of this system ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Data Collection ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Data gathering – Real time data ,[object Object],[object Object],[object Object],[object Object]
Reports oriented approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sneak Peak into Reports ,[object Object]
Sneak Peak into Reports ,[object Object]
Sneak Peak into Reports ,[object Object]
Sneak Peak into Reports ,[object Object]
Who uses it...
Sectoral Stats
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MIS and BPO (Avaya's solution)