By Wendy Dowell, children's Commissioning Cymru, at WCVA's Annual Conference.

1. The Citizen’s Voice in
Social Care
Commissioning

2. Learning Family & Emotional &
Social
Health & Social Behavioural Identity Self-Care Skills
Presentation
Education Relationships Development
Looked After Children Placement Framework
Launched 1st May 2012
All Wales Foster - 21 Providers - 3 years & 1yr option
South & Mid Wales Residential - 13 Providers- 2 years & 2yr option

3. First of its kind in Wales
• Collaboration of Commissioners, Procurement,
Legal, WPC,CCSR & Value Wales
• First Use of SQUID for Social Care Contracting
• Common Documentation & Process
• Develop closer relationships & common aims
• Re shaping/ Remodelling services
• Better Outcomes for Looked after Children
• Efficiency- Process and Value for Money

4. Young People having a Voice
• What were the Challenges?
• How we did it?
• What are the Benefits?
• Where are we now?

5. What were the Challenges?
• Needed to comply with Procurement & Legal
requirements for transparency and non-
discrimination
• Professional Panel & Young People’s Panel as part of
the procurement process
• Tender timetable versus availability of Young People
• Working together with Professionals and Young
People across different Authorities
• Planning & preparation time for developing
materials/training for Young People

6. How we did it?
• Procurement & Legal part of the delivery team and
supporting service requirements
• Initial Brief to Framework Authorities to participate
collaboratively
• 3 L.A.’s Participating Officers worked with us & the Young
People to explore & share ideas
• How many Young People & Providers would be involved?
• Speed dating approach
• Training and Reward for Young People
• Workshop with Young People to understand process &
prepare questions

7. What are the benefits?
• Process more dynamic with Young People being fully
engaged and valuing the part they played
• Positive high profile- Children’s Commissioner guest
speaker at the launch and commended the process
• Empowering Young People -Young People presented
their feedback at the launch in May 2012
• Positive response by Providers
• Continuing involvement of Young People – 360
degree monitoring
• 4C’s exploring opportunities for a Young Person to
join the team

8. Young People Providing Experience

9. The Bike Exercise
What standards and outcomes would you expect from a bike?

10. Question – What makes a placement good?

11. - “To make the process better we need more of it – more time to
get to know each other first and more time to evaluate it after.”

12. The 7 Outcomes
Health Learning & Education Family &social Emotion & Identity Social Self-Care Skills
Relationships Behavioural Presentation
Development
Outcomes For All Children
Physical Well- Educational Stability Quality Self Image Good Physical Stay Safe
being Achievement Safe, Stable, Attachments Self esteem Presentation Develop Life
Healthy Skills/Interests/Hobbies affective and Resilience Belonging Positive Skills
Choices Support; Access supportive Emotional Acceptance Interactions Employment
Play and Interaction relationships Health Cultural
Special Educational Identity
Needs met
Individual Outcomes
Dental Health School Attendance Placement Family Sense of Dress Free from
Optical Health Homework Stability Carers individuality Good hygiene abuse,
Immunity Exam Achievement Contact with a Adaptable to Respect and cleanliness exploitation and
Diet Measurable Results significant adult Change Interests and Community victimisation
Exercise Proactive Key Adult Permanency Stress talents Roles Crime Free
Carer relationships with Parents; Management Success; Sexual Social Managing
school Siblings; Peers Self Control; identity Confidence Finances
Books; IT Extended Family Empathy Religion; Meaningful Social Problem
Extra-curricular Significant Substance Use Language; participation in Solving
Coaching Adults Sexual Health Ethnicity decisions that Safe Choices
Community affect their life Practical Skills
Heritage Freedom to Self Care Skills
express opinions Independent
Risk taking Living Skills

13. An example of the templates used to construct the interview questions.

14. - “As care leavers we could see who the really great and the really not
so great providers were and could have our voice taken into account”

15. Question – What makes a placement good?

16. Voting on the final 8 questions.

17. Speed Dating Format
Imagine…
– 4 tables,
– 9 young people,
– 8 questions,
– 1 bell
– and having 3 minutes per table…

18. Q. Pr ovider :
Q.1 If a LAC became pregnant while at
one of your placements, how would you A
support the LAC during this period? Things that should be covered,
Word bank discussed or mentioned
Did they answer the question? How good was their answer?
Did they mention many things from the word bank? PRIORITY, SUPPORT,
SAFETY, SECURITY, NOT
5 x 5 x ISOLATED, INFORMATION,
FINANCE, PLACEMENT
4 4 BREAKDOWN
ANY COMMENTS:
3 3
Detailed answer. Gave
great examples. Felt that
2 2 they would offer excellent
support.
1 1 Very friendly people.
O O Total: 10
An example of the score cards used during the interviews.

19. Question – What do you think of today’s session?

20. - “It was great being involved in something that actually makes
a difference.”

21. A final thought…

22. Where are we now?
• 4C’s managing the Framework & monitoring performance
• 4C’s using e-contract tools to conduct Outcomes survey
• Process continues to be dynamic with Young People fully
engaged in monitoring Outcomes
• Young People designed the Children & Young People’s part of
the 360 degree monitoring survey
• Continue empowering Young People – One Young Person has
joined the 4C’s team
• Young People will deliver a workshop at the January Provider
Forum to outline how they intend to monitor outcomes

23. Who we are
Sam
Shaun
Lulu pic – FUNKY CAT PUSS IN BOOTS

24. What we did????
• We got involved – our first chance to make a
difference
• Made an online Survey – Young People who are
looked after will be asked to share how they feel
about where they live, the support they get and if its
where they want to be
• The Survey is confidential, and Children and Young
People’s feedback is important in shaping the future
for Children in Care.

25. Sharing ideas
First steps

26. Team work
Young People devising the categories/questions

27. Our new logo
We marked our territory!!!!

28. We changed this…..
HEALT YOUR TURN
H
4C’s
What 4C’s consider are the
outcomes
What do you think are the important
Physical Well-being Outcomes around HEALTH for
• Healthy Choices children and young people who are
•4C’s basic expectation for
children & young People? Looked After?
Dental Health
• Optical Health
• Immunity Using ‘post-its’ jot down your ideas that you think are important
• Diet
• Exercise
Agree on an Issue as a group
Q

29. Which was…………………
• Not suitable for an online survey
• Language we didn't understand
• Poor layout
• Boring
• Dull
• Pink and green do not go!!!

30. And now is…….
Healthy Eating Being Active Regular Check-ups
Are you encouraged to be Healthy?

31. New and improved
Good
Young person friendly
Relevant
“Ours”
Teamwork
Brought everyone together
“We had our say”
“Voices have been heard”
Had fun

32. Being alive and Feeling Good - Health
Healthy Eating Being Active Regular Check-ups
Are you encouraged to be Healthy?

33. Happyhood – Emotional &
Behavioural
Positive/Supportive Environment
Healthy Relationships Open about Feelings
How happy do you feel?
Do you get the support you need when you are upset?

34. Know it all? – Learning and Education
School Friends Relationship with Teachers Respect
Encouragement/Support Career Apprenticeship Volunteering
Are you encouraged/supported to learn?

35. Stay safe, be aware - Safeguarding
Staying Safe Security Wellbeing
Do you feel safe?

36. Being Myself - Identity
Sexuality Religion Appearance Language
Are you free to be yourself?

37. Taking Part & Looking Good –
Social Presentation
Appearance Clean Clothes Hair
Hygiene Confidence Community Involvement
Are you encouraged to get involved?
Are you supported to look the way you want?

38. Funky Living - Self Care Skills
Independent Living Responsibilities
Self Hygiene Enjoying Life Respect
Are you encouraged to do things for yourself?

39. Belonging –
Family & Social Relationships
Finding your place Non-Judgemental Making Friends
Do you feel at home where you live?

40. What we got out of it???
• Confidence and experience of shared working
• Improved self esteem
• How to break down barriers
• Knowing other peoples opinions
• Difference between res care and fostering
• How far some professionals would go for YP in their care
• Interview experience
• The chance to make a difference
• Surprise vouchers
• Experience
• That some SW’s are ok…..

41. What next???
• Training for providers – if they engage!!!!
• Our Online survey goes live
• More chances to get involved in the future
• We want your jobs!!!!