Cloud Seminar Feb 4 2010

www.cloudtp.com CONFIDENTIAL 1

Agenda
In 2010, should you care about
cloud computing?

Can you get quick wins?

Can you mitigate risks?


Yes

Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes
Yes Yes Yes Yes Yes

CIO in 2010
“If by mid-year you have not
developed and begun to
execute upon an ambitious
and enterprise-wide cloud Bob Evans
GlobalCIO.com
Information Week
strategy, then by year-end
the odds are good you'll no
longer be a CIO.”

What are the cloud layers?
Who uses them?

 Business Analysts

Business Users   Developers

 Developers

 IT

Source: David Wells, BeyeNetwork


Cloud is where the best
solutions will be found
“The single biggest reason
public clouds will dominate
the next era of IT:

The public cloud is where the
best and richest variety of
business solutions will be
found.” Frank Gens
IDC Cloud Research Group

IDC is telling you the future is cloud.


Cloud accelerates the
pace of innovation

"The most interesting aspect
of the cloud isn't the cost. It's
the pace of innovation"

Rajen Sheth

Invented Google Apps
Cloud solves the 80/20 and is now the suite’s
Senior Product Manager
maintenance/innovation problem giving
enterprises flexibility and speed.

Cloud also saves money

Companies that took a disciplined approach to adopting
cloud computing reduced costs by an average of 18% and
data center power consumption by 16%. Companies that
adopted cloud computing haphazardly increased IT costs by 2-
3%.

Business Drivers for Cloud Adoption:
◦45% - Reduce cost of IT infrastructure
◦31% - Enhance competitive advantage
◦19% - Inflexibility of current infrastructure
◦13% - Need to support additional users or services


Cloud gives mid-market
enterprises scale
Anyone, anywhere can get access to
cost-effective scalable computing resources
SMBs now have elastic high-end global
computing power at their fingertips, minimizing
the competitive advantage of size.


Cloud is the next logical step
Cloud is evolutionary
Cloud frees your resources
Cloud is changing the game
Cloud computing

Internal
data center-centric
applications


Cloud success: Government
Nebula Launches – the US Government Gets Cloud
Computing Right!
 The US government will use 2010 developing and executing
pilot cloud-based projects.

 Each government agency must consider virtualization and data center
consolidation in their IT budget planning.

 Each agency can now quickly request, approve, and deploy Software as a
Service applications.

 The US government projects 6 months of time savings and $1.7 million
dollars in procurement and deployment costs per application.

If government, which is considered slow, can do it, Source: Cloud
you can do it! Achieve a shorter time to market. Computing Journal
October 4, 2009

Cloud success:
Cross-Enterprise Collaboration

Eli Lilly is reducing the time it takes to develop new medicines
using cloud computing and collaboration.

 Lilly is scaling cloud computing environments up and down to meet the
changing needs of its researchers' workloads.

 Cloud computing has allowed Lilly to establish external collaboration
environments in minutes.

Source: www.informationweek.com


Ah, but what about risk?

Reducing risk
is the 3rd most
important job
of a CIO.

Laef Olson
CIO, RightNow Technologies


Is the cloud secure enough?

How secure is my data?
Yes
How private is my data?

Where in the world SaaS Is my data
is the cloud? PaaS encrypted?

Can I VPN into
Read the fine print IaaS the cloud?

Who is doing Who is responsible
backups? for my data?

Is the cloud more or less secure than your current practices?


Success: Health Info Security
WASHINGTON, DC, September 30, 2009 — Harris Corporation, in
collaboration with Cisco Systems, has demonstrated the ability to rapidly,
safely, and securely exchange healthcare information in a virtual — or
cloud — computing environment.

 …security and privacy of web-based health information remains protected with a
service as data is encrypted in transit and stored securely in the cloud.

 ... a standards-based, scalable, open-source gateway solution that enables secure
health information exchange between health information organizations across
the Nationwide Health Information Network (NHIN)


Success: Credit Card Security
 Predictix cloud solutions provide advanced PCI-compliant merchandising
solutions to retailers with lower risk and more compelling economics
than traditional software alternatives.

 Security is the key. Predictix leverages technology from enStratus
for a configurable automated encryption system from the file
system to backup management to network communications that
enables total data security. enStratus also provides intrusion
detection and has a "no credentials in the cloud" policy.


Success: Cloud Adoption

Security concerns have not stopped major companies from
entrusting key client and financial information in the cloud.

Salesforce.com has 50,000+ customers, 1.5 million subscribers,
$1 billion in annual revenue, 53% market share, and a market
capitalization of $8 billion.

Example customers include: NBC, Avis, Canon, Chrysler,
Deutsche Bank, E-Trade, and Prudential.

Companies can save $1MM by migrating
from Siebel Sales to SalesForce.com

Will I have enough control?
Yes
Will the provider Do I need a special team
share information? for cloud governance?

How can I integrate What can I do if there is a breach?
with the cloud? In a foreign country?

How can I monitor usage and performance?


Are cloud standards enough?
Yes
Will my internal apps integrate Inter-cloud interoperability -
with apps in the cloud? fact or fiction

Can I migrate from
one cloud to another?

Will my apps written for one cloud
work on another cloud?


Success: Open Standards

 …The number and quality of physical security safeguards taken by
the EC2 and S3 teams were incredibly helpful to solidifying our
HIPAA compliance.

 Our encrypted communication, access, and storage
requirements were met with open standards that the AWS team
easily facilitates.

 “By allowing self-service & management of our infrastructure, we
had to worry even less about prying eyes against our customers’
sensitive data.”

Source: http://aws.amazon.com/solutions/case-studies/ddsweblink /

Is there sufficient reliability,
availability and performance? Yes
99.9%...is that good enough?

How fast are we going?


Agenda
In 2010, should you care about
cloud computing?

Can you get quick wins?

Can you mitigate risks?

How do you get there?

Where do I want my cloud?

Cloud Service
Enterprise
Provider
Private cloud

Cloud Service
Enterprise
Provider
Public cloud

Cloud Service
Enterprise
Hybrid cloud Provider
and

We recommend hybrid for mid-market enterprises in 2010.

Cloud - How do you get there?

Step 1: Get CEO Support

Step 2: Define Your Goals

Step 3: Determine organizational
core competencies.

Step 4: Leverage qualified partners to deliver the rest.

Is transitioning to cloud computing a core competency?


―There‖ looks something
like this
Cloud
Partner #2

Cloud
Partner #1
Cloud
Partner #3
Your Core
Competencies

Cloud Cloud
Partner #4 Partner #N
Cloud
Partner #5


But which cloud partners?
Infrastructure as a Service [IaaS] Platform as a Service [PaaS]

Cloud
Ecosystem
By Cloud Technology Partners
Jan. 2010

There are over
3000 SaaS vendors
Source: SaaSShowplace.com
Software as a Service [SaaS] Cloud Tools


Cloud – More best practices

Step 5: Form a cloud task force

Step 6: Establish governance

Step 7: Form a partner management team

Cloud Best Practice Handbook 2010
Form Cloud Task Force
Establish Governance
Form Partner Management Team
Evaluate Current State Architecture
Define Cloud Security & Compliance Policy
Monitor and Measure Cloud Services

Your cloud task force will
help you achieve your goals
improved cloudburst for dramatically lower
speed-to-market dynamic capacity TCO

partner pay-as-you-go /
interconnectedness metered payments

shift capex to virtuous savings
lower opex cycles

universal user
sustainable / low cost / low
experience
green risk pilots

…by lowering costs and enabling business innovation and sustainability

They will demystify the cloud
Cloud Ecosystem
collaboration
sample cloud SaaS,
client partnership
PaaS, IaaS vendors

> relevant
experience

Your Cloud
Task Force

best practices
sample cloud
implementation partners

ROI
driven
>
empowerment

Your cloud team must demystify cloud, navigate hype from reality,
apply best practices, and achieve measurable business results!

They will assess and
prioritize opportunities
Cost of Iterative
ownership and solution
ability to refinement
support
revenue Prioritized
growth Balance benefit, Roadmap
cost, risk, complexity
selected cloud
Explore Cloud Opportunity business
initiatives, Implemen
business & IT opportunity ranking & dependencies, tation
opportunities definition prioritization and business
value justifications

Assess change on
operations Business
Technology
impact
Iterative
and IT
analysis
solution
refinement
Initiatives


They will deliver quick wins

Identify pilot projects. Validate the ROI.
Help the Governance team prioritize and approve them.

They will transform your
enterprise

Cloud
Collaboration

Cloud CRM
Cloud
Storage/Archival
Your Core
Competencies
Cloud Task
Cloud Cloud Force
Computing Analytics
Cloud
Marketing


Need a cloud task force?


That is us      

Cloud
Collaboration

Cloud CRM
Cloud
Storage/Archival
Your Core
Competencies

Cloud Cloud
Computing Analytics
Cloud
Marketing


Let us be your trusted guide 

plan
navigate
de-risk
transition
empower

cloudTP services life cycle
We provide end-to-end advisory, implementation and operational services

transformation

managed
strategy implementation
services

empowerment

cloudTP partners with clients to assess, plan, and implement cloud
computing solutions for business advantage.


Strategy services

transformation

managed
services

empowerment

Rapid Opportunity Identification (ROI)
great starting point for businesses seeking to identify best cloud computing opportunities
3 week rapid assessment of high-potential areas
business case and ROI to support identified areas

Enterprise Cloud Opportunities (ECO)
- in-depth application portfolio analysis targeting large enterprises
- 8-12 week deep-dive assessment of high-impact areas
- breadth and depth of analysis to identify quick-win, intermediate and long-term opportunities
- strong business case and ROI with estimated annualized savings and business benefit
- identify virtuous cycles of investment – use savings to fund subsequent project phases


Implementation services

transformation

managed
services

empowerment

Software as a Service (SaaS) Vendor evaluation, selection & negotiation
migrate existing application(s) as-is potentially refactor identify and prioritize requirements
migrate / implement new SaaS application(s) identify vendor space
manage RFP vetting process
Platform as a Service (PaaS) develop integration plan, governance and PMO
establish Dev / Test / QA sandbox in the cloud
build and integrate applications using PaaS Implementation planning & execution
develop program / project plans with dependencies
Infrastructure as a Service (IaaS) manage budgets, resources, deliverables, milestones
migrate systems infrastructure to the cloud project risk mitigation plans, pilots and QA
email, BPM, CMS, servers, storage, DR/BC, cloudbursting


Transformation services

transformation

managed
services

empowerment

Transformation Empowerment
governance and PMO services provide on-the-job training and mentorship
process, systems and organizational design services develop formalized training curriculum
manage change management program execution conduct formalized training workshops
establish training programs for staff with metrics
provide periodic check points and measurement


Managed services

transformation

managed
services

empowerment

Managed services planning, selection and Onsite / offsite support, monitoring, reporting
migration & services coordination
identify and prioritize business and IT single point of contact for various managed services
requirements monitor performance and SLA compliance and
conduct vendor selection, evaluation and variances
negotiation proactively monitor performance and issue
plan transition to managed service with resolution
contingency and risk mitigation plan plan and coordinate scheduled outages and
conduct pilots to validate and test managed maintenance
service establish executive and services dashboards
establish / integrate with governance and PMO integrate with governance, PMO and help desk


Q & A / next steps

Let us guide you to the summit of success!

Appendix


cloudTP Services Flow

Each service offering provides the guidance needed to make the next step
toward cloud computing.

Transformation

Managed
Strategy Implementation
Services

Empowerment


ROI results
transformation

managed
strategy Implementation #1
services

empowerment

transformation
transformation
managed managed
ROI implementation strategy Implementation #2
services services

empowerment empowerment

transformation

An ROI session is likely to identify strategy Implementation #3
managed
services
multiple strong candidates
for cloud migration empowerment


Implementation Results

transformation

managed
services

empowerment
Transformation

Migrating from an internal CRM to strategy implementation
managed
services
Salesforce.com will require
user training and new/changed roles. empowerment

transformation
The same implementation is likely to
require technical training for strategy implementation
managed
services
administration and configuration
Empowerment


Implementation Results

transformation
Implementation #2
managed
services
Implementation #4

empowerment

transformation

Multiple implementations across strategy implementation
Managed
Services
multiple clouds may make it desirable
to outsource the day-to-day empowerment
management and administration


Services Roadmap
Phase 1 Phase 2 Phase 3

ROI or ECO Transformation

Implementation 1

Empowerment

Implementation 2

Empowerment

Implementation 3

ROI or ECO Implementation 4

Implementation 5

Implementation 6

Managed
Services


cloudTP Services Progression

• cloudTP Rapid Opportunity Identification strategy
• 3 weeks. 3 consultants.
ROI • $75K

• Siebel to SalesForce migration
• 12 weeks. 5 consultants.
Step #1 • Saves up to $1 million over 5 years

• Internally-hosted Email to Google Apps Email
• 1 month. 1 consultant.
Step #2 • Saves $100-$200 per employee per year


<Client Name> IT Roadmap
4 months 8 months 16 months 24 months
Customer One View
Analytics

Report Rationalization within SaaS Business Intelligence

Campaign Mgmt. Relationship Profitability Cross-Sell Support

Retire Legacy
Web

Multi-factor Online Usage Customer Password
Analysis Web Redesign/PaaS Self-service & SSO Solution
authentication

Perimeter Security Network OS Rationalization SaaS IT Helpdesk
Infrastructure

Rationalization Remote Access
Disaster Mgmt/Business Continuity via Cloud
Data Center
SaaS ID Vault Password Self Service Approval Work Flow
Rationalization

Employee SSO Provisioning
Cloudburst Dev/Test

HR SaaS Retire legacy HR, Email, CRM Incentive System SaaS
IT Governance Telecom Business Apps

Shift to Email SaaS SaaS Marketing Recruiting SaaS

Migrate to SaaS CRM Enterprise Collaboration SaaS
Migrate to SaaS Service/Call Center Solution

Bilingual VRU Cell Phone Rat. Centralized Customer Phone Contact

Increase Internet Bandwidth

Strengthen IT
IT Governance / PMO (ongoing)
Governance / PMO

IT Dashboard Vendor Mgmt Office Vendor Report Card (ongoing)

Incentive Alignment Individual Training Plans Training (ongoing)

Cloud Seminar Feb 4 2010

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