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* Vrushali Dandawate, Librarian,
AISSMS College of Engineering,
Kenedy Rd, Pune-411001, Maharashtra
vrushalibasarkar@gmail.com


A performance goal, representing 3.4 defects for
every million opportunities to make one.



A series of tools and methods used to improve or
design products, processes, and/or services.



A statistical measure indicating the number of
standard deviations within customer expectations.



A disciplined, fact-based approach to managing a
business and its processes.



A means to promote greater awareness of
customer needs, performance measurement, and
business improvement.




Sigma is the Greek letter representing the
standard deviation of a population of data.
Sigma is a measure
of variation
(the data spread)

σ

μ
Origin of Six Sigma
Motorola

the company that invented Six Sigma
• The term “Six Sigma” was coined by Bill Smith, an engineer with Motorola
• Late 1970s - Motorola started experimenting with problem solving through
statistical analysis
• 1987 - Motorola officially launched it’s Six Sigma program
The Growth of Six Sigma
GE

the company that perfected Six Sigma
• Jack Welch launched Six Sigma at GE in Jan,1996
• 1998/99 - Green Belt exam certification became the criteria for management
promotions
• 2002/03 - Green Belt certification became the criteria for promotion to
management roles
What it means to be @ Six Sigma
Is 99% (3.8s) good enough?

99.99966% Good – At 6s

20,000 lost mails per hour

7 lost mails per hour

Unsafe drinking water almost 15
minutes each day

One minute of unsafe drinking
water every seven months

5,000 incorrect surgical
operations per week

1.7 incorrect surgical operations
per week

2 short or long landings at most
major airports daily

One short or long landing at
major airports every five years

200,000 wrong drug
prescriptions each year

68 wrong drug prescriptions each
year
Six Sigma

A scientific and practical method to achieve improvements in a
company

Scientific:
• Structured approach.
• Assuming quantitative data.
”Show me
the money”

Practical:
• Emphasis on financial result.
• Start with the voice of the customer.

“Show me
the data”








D- efine. Define the problem, the requests or
comments of the customer, and the goals of the
project.
M-easure. Measure the key factors of the preset
process and collect significant data.
A-nalyze. Analyze the collected data to validate
the cause-and-effect relations
I-mprove. Improve the present process based on
the analysis of the data using strategies
C-ontrol. Control the future process to make
sure that deviations from the target are
immediately corrected before they can even
cause defects.
Build your library a six sigma way
Alternative interpretation
Prioritise (D)

Hold
gains (C)

Measure (M

Improve (I)

Interpret
(D/M/A)

Problem (D/M/A)
solve
Sigma
1
2
3
4
5
6

% Good % Bad

DPMO

30.9%

69.1%

691,462

69.1%

30.9%

308,538

93.3%

6.7%

66,807

99.38%

0.62%

6,210

99.977%

0.023%

233

99.9997% 0.00034%

3.4
1 Six sigma helps to archive long terms goals of
Library
2 It help to reduce work load of library employee
3 It helps to satisfy user needs
4 It help to develop the quality of library services
5 It help to employee to work smarter
The Six Sigma Initiative
integrates these efforts

Knowledge
Management
Situation before the work
Sr. No.

Particulars

Details

1

Data Entry Target

2500 students data needs to be entered

2

Entry Words

35 words per entry

3

Duration

4

Manpower

The work to be completed within 30 working
days
One data entry operator with the speed of 30
words per minute.

5

Working Hours

8 hours in a day
Situation after the work
Sr.
No.
1
2
3

Particulars

Before

After

System used
Data entry target
Duration

4
5
6
7
8

Manpower
Speed
Findings
Defects
Result

Ordinary
2500
30 working days , 8 hours per
day
four operator
40 wpm
30 entries in a days
80 entries
Work done in 30 days with
75% accuracy

Six sigma
2500
30 working days,
4hours per day.
four operators
30 wpm
60 entries in a day
0 entries
Work done in 20 days
with 100% accuracy

9

Sigma level

2

6
Sr. No. Particulars

Details

1

Students daily visit to library 50-60 students in day

2

Staff daily visit to library

3

Use of e-journals by 60%
students and staff
Total no of books issued per 200 - 250
day

4

6-10 staff in a day

Table No -1
(Table No. 1 : Situation before survey )

(Source: User survey)
Sr. Particulars
No.
1
Syatem used
2
Students daily visit to library

Before

After

Ordinary
50-60 students in day

3
4

6-10 staff in a day
60%

Six sigma
200-250 students in a
day
20-30 staff in a day
90%

200 - 250

300-400

6
7

Staff daily visit to library
Use of e-journals by students
and staff
Total no of books issued per
day
Findings
Result

8

Sigma level

5

No of Users was less
No of Users Increased
Work done in 30 days with Work done in 20 days
75% accuracy
with 100% accuracy
2
6

Table no – 2
(Table No. 1 : Situation before survey )

(Source: User survey )
Six Sigma helps to improve the standard of
the library and helps to improve the skills and
ability of the library employees. It insists on
continues improvement and development of
the library as well as library staff members.
The ultimate goal of the library is to satisfy
its users. This can be achievable by the Six
Sigma. It helps library employees to have a
better management to evaluate the services
to library users
Build your library a six sigma way

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Build your library a six sigma way

  • 1. * Vrushali Dandawate, Librarian, AISSMS College of Engineering, Kenedy Rd, Pune-411001, Maharashtra vrushalibasarkar@gmail.com
  • 2.  A performance goal, representing 3.4 defects for every million opportunities to make one.  A series of tools and methods used to improve or design products, processes, and/or services.  A statistical measure indicating the number of standard deviations within customer expectations.  A disciplined, fact-based approach to managing a business and its processes.  A means to promote greater awareness of customer needs, performance measurement, and business improvement.
  • 3.   Sigma is the Greek letter representing the standard deviation of a population of data. Sigma is a measure of variation (the data spread) σ μ
  • 4. Origin of Six Sigma Motorola the company that invented Six Sigma • The term “Six Sigma” was coined by Bill Smith, an engineer with Motorola • Late 1970s - Motorola started experimenting with problem solving through statistical analysis • 1987 - Motorola officially launched it’s Six Sigma program
  • 5. The Growth of Six Sigma GE the company that perfected Six Sigma • Jack Welch launched Six Sigma at GE in Jan,1996 • 1998/99 - Green Belt exam certification became the criteria for management promotions • 2002/03 - Green Belt certification became the criteria for promotion to management roles
  • 6. What it means to be @ Six Sigma Is 99% (3.8s) good enough? 99.99966% Good – At 6s 20,000 lost mails per hour 7 lost mails per hour Unsafe drinking water almost 15 minutes each day One minute of unsafe drinking water every seven months 5,000 incorrect surgical operations per week 1.7 incorrect surgical operations per week 2 short or long landings at most major airports daily One short or long landing at major airports every five years 200,000 wrong drug prescriptions each year 68 wrong drug prescriptions each year
  • 7. Six Sigma A scientific and practical method to achieve improvements in a company Scientific: • Structured approach. • Assuming quantitative data. ”Show me the money” Practical: • Emphasis on financial result. • Start with the voice of the customer. “Show me the data”
  • 8.      D- efine. Define the problem, the requests or comments of the customer, and the goals of the project. M-easure. Measure the key factors of the preset process and collect significant data. A-nalyze. Analyze the collected data to validate the cause-and-effect relations I-mprove. Improve the present process based on the analysis of the data using strategies C-ontrol. Control the future process to make sure that deviations from the target are immediately corrected before they can even cause defects.
  • 10. Alternative interpretation Prioritise (D) Hold gains (C) Measure (M Improve (I) Interpret (D/M/A) Problem (D/M/A) solve
  • 11. Sigma 1 2 3 4 5 6 % Good % Bad DPMO 30.9% 69.1% 691,462 69.1% 30.9% 308,538 93.3% 6.7% 66,807 99.38% 0.62% 6,210 99.977% 0.023% 233 99.9997% 0.00034% 3.4
  • 12. 1 Six sigma helps to archive long terms goals of Library 2 It help to reduce work load of library employee 3 It helps to satisfy user needs 4 It help to develop the quality of library services 5 It help to employee to work smarter
  • 13. The Six Sigma Initiative integrates these efforts Knowledge Management
  • 14. Situation before the work Sr. No. Particulars Details 1 Data Entry Target 2500 students data needs to be entered 2 Entry Words 35 words per entry 3 Duration 4 Manpower The work to be completed within 30 working days One data entry operator with the speed of 30 words per minute. 5 Working Hours 8 hours in a day
  • 15. Situation after the work Sr. No. 1 2 3 Particulars Before After System used Data entry target Duration 4 5 6 7 8 Manpower Speed Findings Defects Result Ordinary 2500 30 working days , 8 hours per day four operator 40 wpm 30 entries in a days 80 entries Work done in 30 days with 75% accuracy Six sigma 2500 30 working days, 4hours per day. four operators 30 wpm 60 entries in a day 0 entries Work done in 20 days with 100% accuracy 9 Sigma level 2 6
  • 16. Sr. No. Particulars Details 1 Students daily visit to library 50-60 students in day 2 Staff daily visit to library 3 Use of e-journals by 60% students and staff Total no of books issued per 200 - 250 day 4 6-10 staff in a day Table No -1 (Table No. 1 : Situation before survey ) (Source: User survey)
  • 17. Sr. Particulars No. 1 Syatem used 2 Students daily visit to library Before After Ordinary 50-60 students in day 3 4 6-10 staff in a day 60% Six sigma 200-250 students in a day 20-30 staff in a day 90% 200 - 250 300-400 6 7 Staff daily visit to library Use of e-journals by students and staff Total no of books issued per day Findings Result 8 Sigma level 5 No of Users was less No of Users Increased Work done in 30 days with Work done in 20 days 75% accuracy with 100% accuracy 2 6 Table no – 2 (Table No. 1 : Situation before survey ) (Source: User survey )
  • 18. Six Sigma helps to improve the standard of the library and helps to improve the skills and ability of the library employees. It insists on continues improvement and development of the library as well as library staff members. The ultimate goal of the library is to satisfy its users. This can be achievable by the Six Sigma. It helps library employees to have a better management to evaluate the services to library users