Presentation titled "Designing a Training Session for Public Authorities". Rural Inclusion Workshop / EFITA 2011 Conference. Prague, Czech Republic 11-14/7/2011.

1. Rural Inclusion
Designing a Training Session for
Public Authorities
Nikolaos Marianos, Madalina Ungur, Vassilios Protonotarios
Greek Research & Technology Network, Athens, Greece
Charalampos Thanopoulos, AgroKnow Technologies, Athens Greece
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.
Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support
Programme (ICT PSP)

2. Rural Inclusion
 Project Acronym: Rural Inclusion
 Contract no :238900
 Project Type: CIP-ICT PSP
 Start Date: 01/07/2009
 Duration: 36 Months
 Total Budget: 4.800.000€
 EU Funding: 2.400.000 €
 Web Site: www.rural-inclusion.eu
 Wiki Page: wiki.agroknow.gr/ruralinclusion
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 2
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

3. Rural Inclusion Vision
Rural Inclusion: making the life of civil servants
and rural entrepreneurs easier through
innovative eGov services, training tools and
methods
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 3
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

4. Rural Inclusion Objectives
Principal Objective
To reduce the administrative burdens (ABs) of rural
SMEs, by reducing the information elicitation process
of businesses when they want to use a particular
instance of some public service, or making more
effective use of the resources
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 4
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

5. Rural Inclusion Objectives
 To deploy a number of innovative eGov services
that will complement the provision of the
selected public services, and will facilitate the
interaction between the rural SMEs and the
regional authorities
 To adopt and implement an innovative approach
for the training of both staff of the regional public
agencies and SME communities on the use of
the deployed eGov services, aiming at a cultural
change towards the use of online public services
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 5
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

6. Technology
 Rural Inclusion Platform:
 Incubator of three different, independent
and well-defined components
 Semantic eGov
 eGovTube
 RuralObservatory2.0
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 6
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

7. Semantic eGov
The main bundle of semantic eGov services that helps
reducing the administrative burden for rural SMEs, in
regard to their transactions with regional public authorities
[designed by NUIG & CERTH]
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 7
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

8. Semantic eGov
 Helps citizens and businesses find the specific version of the
public services which addresses their needs and matches
their profiles among a large number of service versions that a
public service type has, through a user-friendly, self-
explanatory interface that offers them the necessary guidance
throughout the process.
 Informs citizens and businesses whether they are eligible for
a specific public service.
 Provides complete and well-structured information for the
identified service
 The component has been developed and deployed in the
context of SemanticGov by the Digital Enterprise Research
Institute (NUIG), Ireland and CERTH
 http://www.semantic-gov.org/
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 8
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

9. eGovTube
A semantically interactive web platform for knowledge and
experience exchange between users related to
facilitating the gradual adoption of the innovations
proposed (i.e. the eGov services proposed by Semantic
eGov and Observatory 2.0) in the target communities
[designed and developed by CEDEP]
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 9
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

10. eGovTube
 Evolution of CMTube, designed and developed
by CEDEP
 based on latest web trends
 makes extensive usage of video, profiling, game
dynamics, agents and network visualizations
 captures the attention and involvement of community
members
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 10
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

11. RuralObservatory 2.0
The carrier of training content, also provisioning for some
additional eGov services [designed and developed by GRNET]
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 11
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

12. RuralObservatory2.0
 Online observatory that has been developed
in the context of the Rural-eGov
(http://rural-egov.eu)
Leonardo da Vinci (LdV) initiative
 Monitors and assesses the e-Government
services that are being deployed in a number
of rural areas around Europe.
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 12
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

13. Training and Living Labs in Rural Inclusion
 Major aspect of the overall Rural Inclusion approach  a
collaborative training and networking approach
 What? adopt and implement an innovative approach
for the training
 Who?
 staff of the regional public agencies
 SME communities
 On What? on the use of the deployed eGov services,
aiming at a cultural change towards the use of online
public services
 Why? to accomplish a cultural change towards the
usage of online public services
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 13
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

14. Objectives of the Training Events for
PAs
 Train Public Authorities to:
 become professional in using the services of the
Rural Inclusion project
 model Public Authorities services according to the
Rural Inclusion service modeling methodology
 assist their community in taking up the services
provided by Rural Inclusion
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 14
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

15. Training Events
 It is expected that training events will take
place in the five (5) participating user regions
 In the Greek island of Chios
 In the Spanish autonomous region La Rioja
 In the French area of Lammote - Beuvron
 In the area of Latvia
 In the Communauté de Communes du Nord
Martinique (overseas France)
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 15
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

16. R.I. Training events around the world
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 16
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

17. Training Events
 Organised by user partners and supported by
technical partners
 Two kinds of training events:
 Small Scale Local Events
 Large Scale National Events
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 17
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

18. Small Scale Training Events
 3-5 P.A. employees and representatives of
Local Public Authorities
 focusing on both training and dissemination
 encourage and support the development of
links and first discussions on possible
collaborations
 participants asked to participate to the Large
Scale National events and provide contacts
 evaluate the R.I. platform
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 18
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

19. Large Scale Training Events
 10-15 P.A. employees and representatives of
National Public Authorities
 Training on:
 Modelling public services
 Using R.I. Services and Tools
 Hands on sessions
 Invite to model their public services using R.I.
methodology
 evaluate both the training session and the
R.I. platform
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 19
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

20. Small Scale Events Agenda (1/2)
 Welcome speech and introduction
 Introduction to eGovernment
 Introduction to Public Services
 The role of Rural Inclusion
 Public services for Rural Businesses
 P.A. e-service presentation
 P.A. public service presentation
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 20
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

21. Small Scale Events Agenda (1/2)
 Hands-on Session – Using the R.I. Services
 Q&A session
 Evaluation: evaluate the R.I. Services -
Platform
 Closing - Partner Affiliation Programme
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 21
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

22. Large Scale Events Agenda (1/3)
 Welcome speech and introduction
 Pre Training Session Evaluation
(Questionnaires by GRNET)
 Setting up Rural LL in RI
 Introduction to eGovernment
 Introduction to Public Services
 The role of Rural Inclusion
 Public services for Rural Businesses
 Hands-on Session – Using the R.I. Services
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 22
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

23. Large Scale Events Agenda (2/3)
 Measuring Administrative Burdens
 GEA PS Description Template
 Poor versus complete service descriptions
 GEA PS Description Example
 Diagrams for modeling public services
 Presentation of a real example of a modeled
public service
 Hands-on Session – Modeling of real public
services
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 23
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

24. Large Scale Events Agenda (3/3)
 Presentation of the eGovTube
 Hands-on Session – eGovTube
 Using and exploiting the opportunities of
RuralObservatory 2.0
 Hands-on Session – RuralObservatory 2.0
 Q&A session:
 Post Training Session Evaluation
 Closing
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 24
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)

25. Conclusions
 Training Sessions aim to train the personnel
of Public Authorities (P.A.).
 To achieve maximum impact from the initial
interaction and consultations with the P.A.
employees, a two-step process comprising of
Small Scale Local events and Large Scale
National Training events is proposed.
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business. 25
Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)