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Self Identification
Awareness
Consideration
Purchase
Loyalty
35%
age 50 – 59
61.5%
age 50 - 69
63.2%
female
41.7% have not discussed
Synvisc-One with their
doctor
32.6% have been treated
with Synvisc or Synvisc-
One
2010 website visitor survey. 525 completed surveys.
13.5% have had Synvisc-One
recommended by their doctor
6.3% have an appointment
with their doctor for
Synvisc-One treatment
5.9% are researching on
behalf of a friend or
relative
Customer journey ixda
Customer journey ixda
Customer journey ixda

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Customer journey ixda

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  • 11. Self Identification Awareness Consideration Purchase Loyalty 35% age 50 – 59 61.5% age 50 - 69 63.2% female 41.7% have not discussed Synvisc-One with their doctor 32.6% have been treated with Synvisc or Synvisc- One 2010 website visitor survey. 525 completed surveys. 13.5% have had Synvisc-One recommended by their doctor 6.3% have an appointment with their doctor for Synvisc-One treatment 5.9% are researching on behalf of a friend or relative