UX Therapy - Don't Jump

•

7 gostaram•3,063 visualizações

We find comfort in hanging out with like-minded people. It feels good to hear similar war stories or even better when other's stories are more horrific than our own. In this session, I will share my challenges working as a UX team of one in a large organization. You’ll gain knowledge on how to educate and collaborate with your teams, tools to keep documentation to a minimum, and ways to share with executives how a UX team of one can make an impact.

Design

WHAT ARE YOUR
FRUSTRATIONS?
I’m s
p
acros read
ve s to
n ’t ha If devs many
I do s to teams
s !
acce s! aren’t coding,
user their time is
being wasted.!

Define Your Language
User experience! Visual design!

Interaction design!
Mock-ups!

Progressive disclosure!
Information Architecture!
Mental models!
Fitt’s Law!

wireframes!
Cognitive load!

User interface!
Affordance!

Lunch & Learn

h+p://www.ﬂickr.com/photos/mary-‐heather/3617487099/sizes/l/in/photostream/

Field Interviews

h+p://www.ﬂickr.com/photos/victory_rose/28973461/sizes/z/in/photostream/

DemysGfying
Design,
InteracGon
12

Jeﬀ
Gothelf

,, Designers [should] demystify the
design process by showing our dirty
laundry, bring them into our process,
show them what we do, make these
highly collaborative teams, agile teams
far more successful by giving
everybody a sense of what we do.!
,,

Design Studio
•  Upfront!
–  Cross-functional teams!
–  Happens in Iteration 0!
•  Sprint!
–  Core team (may include stakeholders)!
–  Happens every iteration!

Sprint
0
Sprint
1
Sprint
2

Story
Mapping
(2
days)
Mini
Design
Studio
Mini
Design
Studio

Design
Studio
(2
days)
User
Acceptance
TesGng

Share Research
This is Bob. !
He likes Excel spreadsheets.!
He has over 12 years experience.!
He hates re-keying his work into!
multiple systems.!

Start sketching

??
Critique!

sketch!
Pitch Idea! ?
Read the feature! Each team presents! Be respectful!
Mention any research! their sketches! Don’t criticize !
Give 5-10 minutes! Remain quiet! drawings !

Design Before Estimation

h+p://www.ﬂickr.com/photos/catechism/2419049185/sizes/o/in/photostream/

stakeholders engaged
•  Provide feedback early!
•  Paper prototype!
•  Collaborative!

SHOW YOUR SKETCHES

•  Rough sketches!
•  Explain your thoughts!
•  Share with other team !
members!

5 min usability test

•  In-person!
•  Remote – Adobe Connect, !
Skype, Google+!
•  Bring a Dev, QA or BA !
(only one)!

Have a coffee

•  Gets you out of the
office!
•  Allows team members to
speak more freely!
•  Caffeine!!!

©All
r
ights
re
s erved
b
y
ﬁlo soﬁﬂic
kan

#4
SHARE YOUR WORK

WITH YOUR TEAM!
IVE S!
EC UT
EX

Send Survey to
Stakeholders
•  How the process was working for them!
•  What did they like/not like!
•  Did the team communicate enough!

Talk to Tech Support
•  Interview them!
•  Find out what makes their job
difficult!
•  Ask for reports!
!

Present

•  Department meetings!
•  Stakeholder meetings!
•  Mini conference!

References
•  Mike
Kruzeniski,
Poetry
and
Polemics,

h+p://vimeo.com/9798115

•  Jeﬀ
Gothelf,
DemysGfying
Design,

h+p://vimeo.com/38133507

•  Will
Evans,
IntroducGon
to
Design
Studio,

h+p://uxmag.com/arGcles/introducGon-‐to-‐design-‐
studio-‐methodology

•  Todd
Zaki
Warfel,
The
Design
Studio,

h+p://vimeo.com/37861987

@vcagwin

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UX Therapy - Don't Jump

1. UX Therapy DON’T JUMP!! @vcagwin

2. This is lemonade! This is lemonade!

3. This is a biscuit! This is a biscuit!

4. These are pants! These are pants!

5. WHAT ARE YOUR FRUSTRATIONS? I’m s p acros read ve s to n ’t ha If devs many I do s to teams s ! acce s! aren’t coding, user their time is being wasted.!

6. #1 EDUCATE ! YOUR TEAM!

7. Define Your Language User experience! Visual design! Interaction design! Mock-ups! Progressive disclosure! Information Architecture! Mental models! Fitt’s Law! wireframes! Cognitive load! User interface! Affordance!

8. Lunch & Learn h+p://www.ﬂickr.com/photos/mary-‐heather/3617487099/sizes/l/in/photostream/

9. Field Interviews h+p://www.ﬂickr.com/photos/victory_rose/28973461/sizes/z/in/photostream/

10. Invite Them to the Conversation

11. #2 COLLABORATE ! WITH YOUR TEAM!

12. DemysGfying Design, InteracGon 12 Jeﬀ Gothelf ,, Designers [should] demystify the design process by showing our dirty laundry, bring them into our process, show them what we do, make these highly collaborative teams, agile teams far more successful by giving everybody a sense of what we do.! ,,

13. Design Studio

14. Design Studio •  Upfront! –  Cross-functional teams! –  Happens in Iteration 0! •  Sprint! –  Core team (may include stakeholders)! –  Happens every iteration! Sprint 0 Sprint 1 Sprint 2 Story Mapping (2 days) Mini Design Studio Mini Design Studio Design Studio (2 days) User Acceptance TesGng

15. Tools

16. Share Research This is Bob. ! He likes Excel spreadsheets.! He has over 12 years experience.! He hates re-keying his work into! multiple systems.!

17. Start sketching ?? Critique! sketch! Pitch Idea! ? Read the feature! Each team presents! Be respectful! Mention any research! their sketches! Don’t criticize ! Give 5-10 minutes! Remain quiet! drawings !

18. Documentation ?

19. Design Before Estimation h+p://www.ﬂickr.com/photos/catechism/2419049185/sizes/o/in/photostream/

20. stakeholders engaged •  Provide feedback early! •  Paper prototype! •  Collaborative!

21. #3 GET OFF YOUR BUTT TALK TO PEOPLE !

22. SHOW YOUR SKETCHES •  Rough sketches! •  Explain your thoughts! •  Share with other team ! members!

23. 5 min usability test •  In-person! •  Remote – Adobe Connect, ! Skype, Google+! •  Bring a Dev, QA or BA ! (only one)!

24. Have a coffee •  Gets you out of the office! •  Allows team members to speak more freely! •  Caffeine!!! ©All r ights re s erved b y filo sofiflic kan

25. #4 SHARE YOUR WORK WITH YOUR TEAM! IVE S! EC UT EX

26. Send Survey to Stakeholders •  How the process was working for them! •  What did they like/not like! •  Did the team communicate enough!

27. Talk to Tech Support •  Interview them! •  Find out what makes their job difficult! •  Ask for reports! !

28. Present •  Department meetings! •  Stakeholder meetings! •  Mini conference!

29. #5 STAY OPTIMISTIC !

30. Create a PATTERN LIBRARY

31. Feed the Inmates olate!!! Yum! Choc

32. Find your Soul Mike Kruzeniski!

33. Like-Minded People

34. WHAT ARE YOUR FRUSTRATIONS? I’m s p acros read ve s to n ’t ha If devs many I do s to teams s ! acce s! aren’t coding, user their time is being wasted.!

35. References •  Mike Kruzeniski, Poetry and Polemics, h+p://vimeo.com/9798115 •  Jeﬀ Gothelf, DemysGfying Design, h+p://vimeo.com/38133507 •  Will Evans, IntroducGon to Design Studio, h+p://uxmag.com/arGcles/introducGon-‐to-‐design-‐ studio-‐methodology •  Todd Zaki Warfel, The Design Studio, h+p://vimeo.com/37861987 @vcagwin

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