3. The elements of Email Etiquette CC and Bcc Address Subject General format Attachments Writing long messages
4. Whom are you sending mail - Respect the reader’s time – Please avoid including unnecessary or unwanted recipients Bcc (Back Carbon copy) : For your information only and No Action
5. Subject Matters.. Subject determines the importance of the e-mail Should be helpful to track in future Put appropriate prefix like – Reminder, Request, FYI, etc. Always include the Application Name in subject line
6. General Format: The Basics Try to keep the email brief (one screen length). Check for punctuation, spelling, and grammatical errors Use a font that has a professional or neutral look. Verdana-10 Prompt Reply to e-mails
7. Lists and Bullets When you are writing directions or want to emphasize important points, number your directions or bullet your main points.
8. Attachments File name should be relevant to content of mail Write the purpose of attaching file.
9. When your message is long Create an “elevator” summary. If you require a response from the reader then be sure to request that response in the first paragraph of your email. Create headings for each major section.
10. Of all of our inventions for mass communication, pictures still speak the most universally understood language.- Walt Disney
11. Use Screen Shots Advise & Advice Revert & Revert back Quotes in signature I told the doctor I broke my leg in two places. He told me to quit going to those places
12. Delivering Bad News Deliver the news up front. Avoid blaming statements. Maintain a positive resolve.
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15. Flag your e-mails Flag e-mails if mail should be reviewed later and set alarm Setting up of alarm avoids missing the task
16. When Email Won’t Work There are times when you need to take your discussion out of the virtual world and make a phone call. If things become very heated, a lot of misunderstanding occurs, or when you are delivering very delicate news then the best way is still face-to face.
17. Communication means in RnD IT Acknowledgement Email Status Update Email Ticket Worklog Meetings Sametime Phone
18. Rapid Revision If no one answers your call - When you are replying late to a mail. When you send an important email. How about return receipt for imp email? When a decision is taken in meeting. ‘Edit’ also if you copy-paste in Ticket Worklog.
19. No Shift allowance this month You raise a ticket with Webpay You know they are looking into matter But they are not communicating. Would you feel frustrated? Send mails to PO regularly
