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Real-Time “Business Awesome”
    from Data-Informed Customer
                     Engagement




                                             Scott Stratten
                                President of Un-Marketing,
Author, “The Book of Business Awesome” and “UnMarketing”
Scott Stratten
• Expertise: viral, social, authentic marketing (“unmarketing”)

• Experience working with industry leaders, global brands.

• Top 5 social media influencers in the world (Forbes.com)

• >60 million views of clients’ viral videos.

• Over 130,000 Twitter followers,




Twitter: #DMA2012 @unmarketing
A word about SAS
• Enabling “Business Awesome” with business analytics
  since 1976.
• Optimization ♦ Real Time Decisioning ♦ Marketing Automation
  Customer Experience Analytics ♦ Social Media Analytics
• 90 of the top 100 companies on FORTUNE Global 500® use SAS®

Proud sponsor of Scott Stratten at DMA 2012
• $2.73 Billion annual revenue (2011)
• World’s largest independent software vendor.
• Fortune magazine #1 place to work in 2010 and 2011.




Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
&




Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Marketing Is Not
                         A Task



Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Static
                                   Or
                                 Ecstatic

Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Data Is Dangerous
                    (and Powerful)



Twitter: #DMA2012 @unmarketing
Social Media Success
                   Doesn’t Exist



Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
75% replies

Twitter: #DMA2012 @unmarketing
Talking Is In Real-Time


Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing
Twitter: #DMA2012 @unmarketing

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