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Vivaldi Partners Group Morning Summit
Frankfurt, 5. Juni 2013
Andreas Geissler
Geschäftsführer
Teradata GmbH
SURVIVAL OF THE FITTEST IN
MARKETING, INNOVATION,
BRANDING & BUSINESS
STRATEGY
Do More With Your
(BIG) Data
Teradata - leading in analytics
Big Data
Analytics
Data
Warehousing
Marketing &
Analytical
Applications
Workload-specific DW
Platform Family &
Multi-Systems Management
SaaS/
Cloud
Consulting
& Support
Services
Deliver
industry-
leading DW
analytic data
infrastructure
Drive adoption
of Big Data
Analytics into
mainstream
market
Lead Integrated
Marketing
Management and
beyond
Teradata’s Mission..
Build a parallel DBMS
technology that supports
large-scale data integration
and that scales in multiple
dimensions so that technology
never gets in the way of
business ambition.
The Magic Quadrant is copyrighted 23 December 2008 by Gartner, Inc. and
is reused with permission. The Magic Quadrant is a graphical
representation of a marketplace at and for a specific time period. It depicts
Gartner's analysis of how certain vendors measure gainst criteria for that
marketplace, as defined by Gartner. Gartner does not endorse any vendor,
product or service depicted in the Magic Quadrant, and does not advise
technology users to select only those vendors placed in the "Leaders”
quadrant. The Magic Quadrant is intended solely as a research tool, and is
not meant to be a specific guide to action. Gartner disclaims all warranties,
express or implied, with respect to this research, including any warranties
of merchantability or fitness for a particular purpose.
We want to enable
You To Focus on
your business while
we focus on the
data management
Information is the new oil…
We are used to the idea of
deploying new technology
to improve productivity
and efficiency... But data
are no longer merely the
by-product of process
improvement, they are
becoming the raw
material of business.
Capital Labour
Analytics
Data, Data, Everywhere.....
“Big” Data ????
"Big Data is a term applied to
data sets whose size is beyond
the ability of commonly used
software tools to capture,
manage, and process the data
within a tolerable elapsed time.
Big data sizes are a constantly
moving target currently ranging
from a few dozen terabytes to
several petabytes of data in a
single data set.“
Big Data: The Next Frontier For Innovation, Competition And Productivity”
McKinsey Global Institute May 2011
"The number of
transistors
incorporated in a
chip will
approximately
double every 24
months.“
Gordon Moore
Moore’s Law
“The iPad 2 could
have stayed on the
list of the world’s
fastest super-
computers through
1994” – faster
than a Cray 2.“
Piotr Luszczek, Research Director
University of Tennessee
2012 IEEE HPEC Conference
The Net Result…
Digital Technologies will evolve to
become..
Faster
Smaller
Cheaper Complex
More devices generating more data…
“Mobile devices in America
are generating something like
600 billion geo-spatially
tagged transactions per day.
Every call, text message,
email and data transfer
handled by your mobile
device creates a transaction
with your space-time
coordinate .“
Jeff Jonas – ”Your Movements Speak for ThemSelves”
Smart Data Collective , March 8 2010
Beispiel: Boston
Streetbumps
What if you had an
early warning
system that could
establish that vehicle
systems were failing
when only 500 cars
had rolled off the
line, not 50,000?
Do More With Your Data..
14 6/6/2013
Dirk Radetzki
Bereichsleiter Finance
Usage of vehicle data
More than 62 controllers can be used in the current E-Class
Quelle: Volker Wilhelmi, Leiter Elektrik/Elektronik-Architektur, Mercedes-Benz (2012)
Do More With Your Data..
What if engine #1
could tell you that it
needed preventative
maintenance - whilst
flight 46 was still over
the Atlantic?
16 6/6/2013
Dirk Radetzki
Bereichsleiter Finance
Flight Data
# sensors
737 747-400 747-8 A380
ca 1.000
> 130.000
> 200.000
This will be like applying X-Ray to your
business..
Sensors Everywhere…
“Your socks, shoes,
glasses and even your
garbage can will have
sensors inside designed to
help you manage
everything from your
effects on the
environment to your
health..“
Benedetto Vigna, General Manager, MEMS division of STMicroelectronics
“The Sensors Are Coming” - New York Times Feb 14th 2010
19 6/6/2013
Dirk Radetzki
Bereichsleiter Finance
Paradigm :
Sensorconomy -
there is a profound
change before us -
we become a data
driven society
Situation
Healthcare
Monitoring
„New
Banking“
Machine to
Machine
Telematik
Internet of
Things
Cloud
Computing
20 6/6/2013
Dirk Radetzki
Bereichsleiter Finance
Body Area Network
21 6/6/2013
Dirk Radetzki
Bereichsleiter Finance
What if…
…you are able to charge you insurance
prime based on driving behavior?
Business Challenge
• Identify aggressive driving
behaviors in time series data
• Create expanded risk
segmentation to match
driving patterns with pricing
and vehicle type
• Provide customers with risk
messaging to improve driving
behavior
JH4NA1157MTOO1832||08:01:00 120711||6373||33.1||-0.008 -0.002…
1FALP62W4WH128703||8:01:00 120711||14378||13.0||-0.003 +0.130…
1G1FP22PXS21-00001||08:01:00 120711||6531||45.8||0.02-0.003||…
JH4NA1157MTOO1832||8:01:10 1208011||98323||81.5||+0.21 +0.033…
1FALP62W4WH128703||8:01:10 1208011||176323||61.0||+0.17 -0.002…
1G1FP22PXS2100001||8:01:10 120811||15643||22.4||-0.09 -0.001…
WVWAF93D058000675||8:01:10 120811||3738||45.3||+0.34 -0.111…
WVGBC77L34D064567||8:01:10 120811||2345||22.4||-0.10 -0.01…
TRUWT28N411036790||8:01:10 120811||6764||85.0||+0.40 +0.12…
JH4KB2F56BC000000||8:01:10 120811||12345||43.1||-0.23 – 0.10…
1G4GA5EC7BF000000||8:01:10 120811||65432||22.4||+0.23 +0.13…
1G6DA5EY3B000000||8:01:10 120811||100322||10.1||+0.10 -0.32…
…
Retail: RFID Tagging Of Products
• Arrival Date in store/DC
• Shipment ID/Handler
• Days on Shelf (Back/Front)
• Expiration Date
• No of ”moves”
• Traceability
• Origin & History
• Theft Prevention
From Physical to Digital
“People think we got
big by putting big
stores in small
towns. Really we got
big by replacing
inventory with
information.”
Sam Walton (1918-1992)
Founder of Waæ*Mart Stores
This has profound implications..
Customer Interaction..
Demography:
• Age
• Gender
• Income
• Residence
Value
• Recency
• Frequency
• Spend
• Profit
Socio Demography
• Lifestyle
• Interests
• Sociological
Attitudes
• Price
• Features
• Brands
• Categories
Pages loaded
Media player
interaction
• File
• Start & end
• Pause
Session time &
duration
Device used
Internal search
terms
Recency &
frequency
Click’ events incl:
• Alt Text
• X,Y Co-ordinates
• Position in the DOM
Browsing behaviour
Files & products
viewed
Errors received
IP address
(Location)
Drop-down
box selections
Radio button
selections
Text Changes
Login
Searches
Order quantities
Call center queries
Text Change’ incl:
• Field Name
• Field ID
• Form Name
• X,Y Co-ordinates
Clicks on links
within the page
Mouse Hovers over links
• Duration
• Movement
• Position
Pages loaded
Abandoned
baskets
Next URL
Referring URL &
search terms
From Monologue To Conversation
From Monologue To Conversation
Customers today have
mobile devices and they
have at any time online
information from the
Internet and are
connected via social
networks.
This happens at home, in
the office, on the street
or in a shop - a buying
action can be done
anywhere, anytime.
Source: IDC, World wide Retail Industry 2013 Top 10 predictions
Where and when do customers buy?
29 6/6/2013
Dirk Radetzki
Bereichsleiter Finance
Understand customer journeys though data analytics
•Conversion rate optimisation
- what are the most frequent paths
to purchase and where are the
potential problems.
• Inform promotions and drive
sales
- which products are purchase drivers
and purchase breakers?
• Optimise budget
– how important are my channels in
driving sales?
• Churn prevention
– identify patterns and take action
Data Driven Retailing
Connect and
Understand
Develop a Full
Perspective of
the Customer
Analyze and
Discover
Gain Meaningful
Customer
Insights
Act and
Optimize
Segment
customers
using
analytics;
operationalize
the marketing
process
Execute and
Deliver
Engage with
Relevant
Messages in
some
instances in
Real Time
…you could
manage all you
data in one place
and allow users
to answer any
question at any
time?
eBay uses Teradata to change a business model forever
What if…
Do More With Your Data..
EBay’s 5,000 data
warehouse users turn over
1TB of data every
8 seconds to understand
how buyers and sellers
are interacting and to
continuously customize
and personalize its
web-site…
Apple – Genius..
34 6/6/2013
Dirk Radetzki
Bereichsleiter Finance
…you wanted to understand everything that
was happening in your cloud?
Apple uses Teradata to power the iCloud
What if…
35 6/6/2013
Dirk Radetzki
Bereichsleiter Finance
… you could
understand if a
new job role is
relevant for your
career before you
decide for the job
…
LinkedIn uses Teradata Aster to drive Product Innovations
What if…
Future state..
“The Future Belongs
To The Companies
That Turn Data Into
Products…”
Mike Loukides (O’Reilly Reports)
?
We are at the end of an era
“There was 5 exabytes
of information created
between the dawn of
civilization through
2003, but that much
information is now
created every 2 days,
and the pace is
increasing…”
Eric Schmidt, Google CEO,
Technomy Confab 2010
0
1.000
2.000
3.000
4.000
5.000
6.000
7.000
8.000
9.000
10.000
11.000
12.000
13.000
14.000
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
Adapted from IDC 2009
Terabyte Age
(Transactions)
Petabyte Age
(Interactions)
Zetabyte Age
(Sensor Data)
38 6/6/2013
Dirk Radetzki
Bereichsleiter Finance
BI today
39 6/6/2013
Dirk Radetzki
Bereichsleiter Finance
BI of tomorrow… ?
 „Consumerization of BI“
 1 : 1 Analytics ?
 Management by Exception statt
Management by Objectives ?
40 6/6/2013
Dirk Radetzki
Bereichsleiter Finance
So what does all this mean for us?
41 6/6/2013
Dirk Radetzki
Bereichsleiter Finance
"Digital data will
flood the planet
— and help us
understand it
better.“
”Drowning In Numbers”,
Economist, Nov 18, 2011
Centralized Arcitecture will win..
Quality
Cost
Control
Compliance
Flexibility
Privacy
Data Replication
Data Marts
ODS
“Enterprise” Data
Warehouse
Transactional Data
ETL
Decision Users
Transactional Users
Event-driven/
Closed Loop
Data
Miners
Reporting
OLAP
Users
Tactical
Users
Strategic
Users
CUST OMER
CUST OMER NUMBER
CUST OMER NAME
CUST OMER CITY
CUST OMER POST
CUST OMER ST
CUST OMER ADDR
CUST OMER PHONE
CUST OMER FAX
ORDER
ORDER NUMBER
ORDER DATE
STAT US
ORDER IT EM BACKORDERED
QUANT IT Y
ITEM
ITEMNUMBER
QUANT IT Y
DESCRIPT ION
ORDER IT EM SHIPPED
QUANT IT Y
SHIP DAT E
SALES
PERIOD KEY
PRODUCT KEY
CUSTOMER KEY
MARKET KEY
DOLLARS
UNITS
PERIOD
PERIOD KEY
DATE
DAY
MONTH
YEAR
QUARTER
TRIMESTER
CUSTOMER
CUSTOMER KEY
CUSTOMER NAME
CUSTOMER CITY
CUSTOMER POST
CUSTOMER ST
CUSTOMER ADDR
CUSTOMER PHONE
CUSTOMER FAX
PRODUCT
PRODUCT KEY
PRODUCT NAME
DISTRIBUTOR
PRODUCT DESCRIPTION
PRODUCT HEIGHT
PRODUCT WIDTH
PRODUCT DEPTH
PRODUCT WEIGHT
MARKET
MARKET KEY
CITY
STATE
ZIP
ZIP4
DISTRICT
REGION
COUNTRY
Optional
ETL Hub
Optional
ELT
Logical
(Views) Application
Dimensional
Co-Located
Dependent DM
Optional
Optional
Teradata’s Analytical Framework
Acquire (data)
• Connect data from across the Enterprise
• Build a 360oView of the customer and their interactions
• Gather feedback of outcomes from previous decisions and actions
Analyse (data)
• Gain Insight from data through analytics
• Identify customer needs
• Optimise future decisions based on insight
and feedback
Act (on insight)
• Deliver relevant cross channel dialogue that
drives value for the customer and the business
• Enable excellent customer service/experience
• Performance manage for value
You are the data generators...
45 6/6/2013
Dirk Radetzki
Bereichsleiter Finance
For more information
Andreas Geissler
Fon +49-1728238290 andreas.geissler@teradata.com
or
25. Juni Teradata User Group @ Metro / Düsseldorf

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Survival of the Fittest in Marketing, Innovation, Branding & Business Strategy

  • 1. Vivaldi Partners Group Morning Summit Frankfurt, 5. Juni 2013 Andreas Geissler Geschäftsführer Teradata GmbH SURVIVAL OF THE FITTEST IN MARKETING, INNOVATION, BRANDING & BUSINESS STRATEGY
  • 2. Do More With Your (BIG) Data
  • 3. Teradata - leading in analytics Big Data Analytics Data Warehousing Marketing & Analytical Applications Workload-specific DW Platform Family & Multi-Systems Management SaaS/ Cloud Consulting & Support Services Deliver industry- leading DW analytic data infrastructure Drive adoption of Big Data Analytics into mainstream market Lead Integrated Marketing Management and beyond
  • 4. Teradata’s Mission.. Build a parallel DBMS technology that supports large-scale data integration and that scales in multiple dimensions so that technology never gets in the way of business ambition. The Magic Quadrant is copyrighted 23 December 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure gainst criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. We want to enable You To Focus on your business while we focus on the data management
  • 5. Information is the new oil… We are used to the idea of deploying new technology to improve productivity and efficiency... But data are no longer merely the by-product of process improvement, they are becoming the raw material of business. Capital Labour Analytics
  • 7. “Big” Data ???? "Big Data is a term applied to data sets whose size is beyond the ability of commonly used software tools to capture, manage, and process the data within a tolerable elapsed time. Big data sizes are a constantly moving target currently ranging from a few dozen terabytes to several petabytes of data in a single data set.“ Big Data: The Next Frontier For Innovation, Competition And Productivity” McKinsey Global Institute May 2011
  • 8. "The number of transistors incorporated in a chip will approximately double every 24 months.“ Gordon Moore Moore’s Law
  • 9. “The iPad 2 could have stayed on the list of the world’s fastest super- computers through 1994” – faster than a Cray 2.“ Piotr Luszczek, Research Director University of Tennessee 2012 IEEE HPEC Conference The Net Result…
  • 10. Digital Technologies will evolve to become.. Faster Smaller Cheaper Complex
  • 11. More devices generating more data… “Mobile devices in America are generating something like 600 billion geo-spatially tagged transactions per day. Every call, text message, email and data transfer handled by your mobile device creates a transaction with your space-time coordinate .“ Jeff Jonas – ”Your Movements Speak for ThemSelves” Smart Data Collective , March 8 2010
  • 13. What if you had an early warning system that could establish that vehicle systems were failing when only 500 cars had rolled off the line, not 50,000? Do More With Your Data..
  • 14. 14 6/6/2013 Dirk Radetzki Bereichsleiter Finance Usage of vehicle data More than 62 controllers can be used in the current E-Class Quelle: Volker Wilhelmi, Leiter Elektrik/Elektronik-Architektur, Mercedes-Benz (2012)
  • 15. Do More With Your Data.. What if engine #1 could tell you that it needed preventative maintenance - whilst flight 46 was still over the Atlantic?
  • 16. 16 6/6/2013 Dirk Radetzki Bereichsleiter Finance Flight Data # sensors 737 747-400 747-8 A380 ca 1.000 > 130.000 > 200.000
  • 17. This will be like applying X-Ray to your business..
  • 18. Sensors Everywhere… “Your socks, shoes, glasses and even your garbage can will have sensors inside designed to help you manage everything from your effects on the environment to your health..“ Benedetto Vigna, General Manager, MEMS division of STMicroelectronics “The Sensors Are Coming” - New York Times Feb 14th 2010
  • 19. 19 6/6/2013 Dirk Radetzki Bereichsleiter Finance Paradigm : Sensorconomy - there is a profound change before us - we become a data driven society Situation Healthcare Monitoring „New Banking“ Machine to Machine Telematik Internet of Things Cloud Computing
  • 20. 20 6/6/2013 Dirk Radetzki Bereichsleiter Finance Body Area Network
  • 21. 21 6/6/2013 Dirk Radetzki Bereichsleiter Finance What if… …you are able to charge you insurance prime based on driving behavior? Business Challenge • Identify aggressive driving behaviors in time series data • Create expanded risk segmentation to match driving patterns with pricing and vehicle type • Provide customers with risk messaging to improve driving behavior JH4NA1157MTOO1832||08:01:00 120711||6373||33.1||-0.008 -0.002… 1FALP62W4WH128703||8:01:00 120711||14378||13.0||-0.003 +0.130… 1G1FP22PXS21-00001||08:01:00 120711||6531||45.8||0.02-0.003||… JH4NA1157MTOO1832||8:01:10 1208011||98323||81.5||+0.21 +0.033… 1FALP62W4WH128703||8:01:10 1208011||176323||61.0||+0.17 -0.002… 1G1FP22PXS2100001||8:01:10 120811||15643||22.4||-0.09 -0.001… WVWAF93D058000675||8:01:10 120811||3738||45.3||+0.34 -0.111… WVGBC77L34D064567||8:01:10 120811||2345||22.4||-0.10 -0.01… TRUWT28N411036790||8:01:10 120811||6764||85.0||+0.40 +0.12… JH4KB2F56BC000000||8:01:10 120811||12345||43.1||-0.23 – 0.10… 1G4GA5EC7BF000000||8:01:10 120811||65432||22.4||+0.23 +0.13… 1G6DA5EY3B000000||8:01:10 120811||100322||10.1||+0.10 -0.32… …
  • 22. Retail: RFID Tagging Of Products • Arrival Date in store/DC • Shipment ID/Handler • Days on Shelf (Back/Front) • Expiration Date • No of ”moves” • Traceability • Origin & History • Theft Prevention
  • 23. From Physical to Digital
  • 24. “People think we got big by putting big stores in small towns. Really we got big by replacing inventory with information.” Sam Walton (1918-1992) Founder of Waæ*Mart Stores This has profound implications..
  • 25. Customer Interaction.. Demography: • Age • Gender • Income • Residence Value • Recency • Frequency • Spend • Profit Socio Demography • Lifestyle • Interests • Sociological Attitudes • Price • Features • Brands • Categories Pages loaded Media player interaction • File • Start & end • Pause Session time & duration Device used Internal search terms Recency & frequency Click’ events incl: • Alt Text • X,Y Co-ordinates • Position in the DOM Browsing behaviour Files & products viewed Errors received IP address (Location) Drop-down box selections Radio button selections Text Changes Login Searches Order quantities Call center queries Text Change’ incl: • Field Name • Field ID • Form Name • X,Y Co-ordinates Clicks on links within the page Mouse Hovers over links • Duration • Movement • Position Pages loaded Abandoned baskets Next URL Referring URL & search terms
  • 26. From Monologue To Conversation
  • 27. From Monologue To Conversation
  • 28. Customers today have mobile devices and they have at any time online information from the Internet and are connected via social networks. This happens at home, in the office, on the street or in a shop - a buying action can be done anywhere, anytime. Source: IDC, World wide Retail Industry 2013 Top 10 predictions Where and when do customers buy?
  • 29. 29 6/6/2013 Dirk Radetzki Bereichsleiter Finance Understand customer journeys though data analytics •Conversion rate optimisation - what are the most frequent paths to purchase and where are the potential problems. • Inform promotions and drive sales - which products are purchase drivers and purchase breakers? • Optimise budget – how important are my channels in driving sales? • Churn prevention – identify patterns and take action
  • 30. Data Driven Retailing Connect and Understand Develop a Full Perspective of the Customer Analyze and Discover Gain Meaningful Customer Insights Act and Optimize Segment customers using analytics; operationalize the marketing process Execute and Deliver Engage with Relevant Messages in some instances in Real Time
  • 31. …you could manage all you data in one place and allow users to answer any question at any time? eBay uses Teradata to change a business model forever What if…
  • 32. Do More With Your Data.. EBay’s 5,000 data warehouse users turn over 1TB of data every 8 seconds to understand how buyers and sellers are interacting and to continuously customize and personalize its web-site…
  • 34. 34 6/6/2013 Dirk Radetzki Bereichsleiter Finance …you wanted to understand everything that was happening in your cloud? Apple uses Teradata to power the iCloud What if…
  • 35. 35 6/6/2013 Dirk Radetzki Bereichsleiter Finance … you could understand if a new job role is relevant for your career before you decide for the job … LinkedIn uses Teradata Aster to drive Product Innovations What if…
  • 36. Future state.. “The Future Belongs To The Companies That Turn Data Into Products…” Mike Loukides (O’Reilly Reports) ?
  • 37. We are at the end of an era “There was 5 exabytes of information created between the dawn of civilization through 2003, but that much information is now created every 2 days, and the pace is increasing…” Eric Schmidt, Google CEO, Technomy Confab 2010 0 1.000 2.000 3.000 4.000 5.000 6.000 7.000 8.000 9.000 10.000 11.000 12.000 13.000 14.000 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 Adapted from IDC 2009 Terabyte Age (Transactions) Petabyte Age (Interactions) Zetabyte Age (Sensor Data)
  • 39. 39 6/6/2013 Dirk Radetzki Bereichsleiter Finance BI of tomorrow… ?  „Consumerization of BI“  1 : 1 Analytics ?  Management by Exception statt Management by Objectives ?
  • 40. 40 6/6/2013 Dirk Radetzki Bereichsleiter Finance So what does all this mean for us?
  • 41. 41 6/6/2013 Dirk Radetzki Bereichsleiter Finance "Digital data will flood the planet — and help us understand it better.“ ”Drowning In Numbers”, Economist, Nov 18, 2011
  • 42. Centralized Arcitecture will win.. Quality Cost Control Compliance Flexibility Privacy Data Replication Data Marts ODS “Enterprise” Data Warehouse Transactional Data ETL Decision Users Transactional Users Event-driven/ Closed Loop Data Miners Reporting OLAP Users Tactical Users Strategic Users CUST OMER CUST OMER NUMBER CUST OMER NAME CUST OMER CITY CUST OMER POST CUST OMER ST CUST OMER ADDR CUST OMER PHONE CUST OMER FAX ORDER ORDER NUMBER ORDER DATE STAT US ORDER IT EM BACKORDERED QUANT IT Y ITEM ITEMNUMBER QUANT IT Y DESCRIPT ION ORDER IT EM SHIPPED QUANT IT Y SHIP DAT E SALES PERIOD KEY PRODUCT KEY CUSTOMER KEY MARKET KEY DOLLARS UNITS PERIOD PERIOD KEY DATE DAY MONTH YEAR QUARTER TRIMESTER CUSTOMER CUSTOMER KEY CUSTOMER NAME CUSTOMER CITY CUSTOMER POST CUSTOMER ST CUSTOMER ADDR CUSTOMER PHONE CUSTOMER FAX PRODUCT PRODUCT KEY PRODUCT NAME DISTRIBUTOR PRODUCT DESCRIPTION PRODUCT HEIGHT PRODUCT WIDTH PRODUCT DEPTH PRODUCT WEIGHT MARKET MARKET KEY CITY STATE ZIP ZIP4 DISTRICT REGION COUNTRY Optional ETL Hub Optional ELT Logical (Views) Application Dimensional Co-Located Dependent DM Optional Optional
  • 43. Teradata’s Analytical Framework Acquire (data) • Connect data from across the Enterprise • Build a 360oView of the customer and their interactions • Gather feedback of outcomes from previous decisions and actions Analyse (data) • Gain Insight from data through analytics • Identify customer needs • Optimise future decisions based on insight and feedback Act (on insight) • Deliver relevant cross channel dialogue that drives value for the customer and the business • Enable excellent customer service/experience • Performance manage for value
  • 44. You are the data generators...
  • 45. 45 6/6/2013 Dirk Radetzki Bereichsleiter Finance For more information Andreas Geissler Fon +49-1728238290 andreas.geissler@teradata.com or 25. Juni Teradata User Group @ Metro / Düsseldorf