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NESTLÉ WATERS
                               CASE STUDY N°1




                         Customers, Value and Profitability
                                    Gabrielle Pinchaud



   Marion DUCLAUX - Adrien DAMEZ - Jules CLEMENT - Laurent CHADIAN - Vincent DI LEONE
                                                                                J’suis pas chaud

lundi 21 novembre 2011
La Subitudine




                         AGENDA
                              MARKET
                            KEY FIGURES




                               NESTLÉ
                             KEY FIGURES




                          BRANDING STRATEGY




lundi 21 novembre 2011
SU




                                MARKET
                              KEY FIGURES




       MARKET VOLUME // MARKET VALUE // COMPETITION // PORTER’S 5 FORCES SCHEMA


lundi 21 novembre 2011
FRENCH BOTTLED WATER MARKET
                                 MARKET VOLUME (2010)

   Million liters                                                                   Growth

    8 600!                                                                          0,00%!
                         8 401
    8 400!
                                  8 143                                             -1,00%!
    8 200!

    8 000!
                                                 7 804                              -2,00%!
    7 800!
                                                             7 588     -2,50%
    7 600!
                                                                     7 396          -3,00%!
    7 400!                                                  -2,80%
                                  -3,10%
    7 200!                                                                          -4,00%!
    7 000!                                       -4,20%
    6 800!                                                                          -5,00%!
                         2006     2007            2008       2009    2010

                                      MILLION LITERS!     Growth!


                                                                         Source :


lundi 21 novembre 2011
FRENCH BOTTLED WATER MARKET
                                 MARKET VALUE (2010)

  Million euros                                                                                 Growth

    3 900!                                                                                      0,00%!
                         3 850
    3 850!
                                 3 787
    3 800!

    3 750!                                                                                      -1,00%!
                                                      3 698         -1,40%
    3 700!                                                                         -1,30%
                                                                         3 645
    3 650!
                                 -1,60%                                          3 597
    3 600!                                                                                      -2,00%!

    3 550!
                                                      -2,30%
    3 500!

    3 450!                                                                                      -3,00%!
                         2006    2007                 2008          2009         2010

                                          Turnover!            Growth!


                                                                                     Source :


lundi 21 novembre 2011
FRENCH BOTTLED WATER MARKET
                          COMPETION



                                                     Others
                                  8,60%

                         24,50%
                                            38,10%


                                   28,80%




                                                      Source :


lundi 21 novembre 2011
SU




                         PORTER’S 5 FORCES SCHEMA
                                      NESTLÉ WATERS

                                          Potential
                                          entrants



                                        FRENCH BOTTLED
                          Suppliers     WATERS MARKET    Buyers




                                         Substitutes




lundi 21 novembre 2011
High entrance                       New brands
                            barriers
                                                        A new brand or a new
                   •High investment required             takedown that directly
                   •A mature market                   competes with products that
                   •A necessary «price»               are positioned on the same
                   positioning                                   target
                   •Importance of R&D
                           Low risk                          Moderate risk



                                                 Potential
                                                 entrants



                                               FRENCH BOTTLED
                          Suppliers            WATERS MARKET         Buyers

lundi 21 novembre 2011
Potential
                                                                      entrants
          A very low negotiation power

          (Purifying agents, plastic or glass bottles
                          suppliers)
                                                                    FRENCH BOTTLED
                                                        Suppliers   WATERS MARKET
          • Small sizewith suppliersbeverage giants
          negotiation
                        of
                           food &
                                     (tough

          like Nestlé)
          •   Maybe on product quality ?
                                                                     Substitutes

                         Low risk




lundi 21 novembre 2011
FRENCH BOTTLED
                             Suppliers        WATERS MARKET             Buyers




                                                  Substitutes




                              Tap water :                Other beverages :

                         • Not in many regions,
                                the same use
                                                        • Sodas/Juices and more
                                                                        are
                         • But is as good as
                         tap water
                                                        becoming more
                                                        «healthy» oriented.
                         bottled water


                                High risk                       Low risk



lundi 21 novembre 2011
Potential                                 Distributors
     entrants
                                  • Bottled with main distributors which
                                  negotiate
                                            waters producers have to

                                  are fighting to lower the prices
FRENCH BOTTLED
WATERS MARKET            Buyers

                                               Consumers

     Substitutes                  •Consumers have a large choice
                                  available
                                  •Importanceloyalty is a key point
                                               on differenciation
                                  •Customer

lundi 21 novembre 2011
FRENCH BOTTLED
                                 WATERS MARKET




                                                  MATURE MARKET

            LOW PRODUCT DIFFERENCIATION

                    IMPORTANT FIXED COSTS

                                   INDUSTRIAL GIANTS


                         High Internal competition

                                    SU

lundi 21 novembre 2011
SWOT

                             Strengths                          Weaknesses

              •   Market leader (World & France)     • Products are more expensive than
              •   Well developed quality process     competitors products
              •   Strong Research & Development      • Substitute products (tap water)
              •   Fast moving consumer goods         • No “star” product
              •                                      •


                         Opportunities                               Threats
                                                     • High price of products
              •   Buyout of small brands             • Development of store brands and first price
              •   Creation of new brands             products
              •   Innovation of products             • High level of competition
              •   Mature and stable market           • Innovation of competitors
              •                                      • Development of quality norms
                                                     •



lundi 21 novembre 2011
NESTLÉ WATERS
                              KEY POINTS




     KEY FACTS // GLOBAL STRATEGY // COMEPETITIVE POSITIONING // SEGMENTATION //
                                       MAPPING


lundi 21 novembre 2011
NESTLE WATERS IN A FEW WORDS


        LEADER on the French market

        14 WATER BRANDS in France, 67 brands worldwide

          33% market share in France (value)

        1,6 bn liters sold in 2010, representing   €6,4 bn

       A sustainable policy : -20%    non sustainable activities
                               by 2012.

                                                             (2010)
lundi 21 novembre 2011
A sustainable policy : -20%                   non sustainable activities
                                           by 2012.


                         packaging
                                     Nestlé Waters has reduced packaging weight per litre
                           -19%      produced by 19% between 2005 and 2010




                          energy     Nestlé Waters has reduced energy consumption per
           SU
                                     litre produced by 22% in its factories between 2005
                           -22%      and 2010.



                           water     With 0.65 L additionnal water used to produce one
                                     liter in 2010, Nestlé Waters has reduced its water
                           -34%      use ratio by 34%.



lundi 21 novembre 2011
NESTLÉ WATERS COMPETITIVE POSITIONING
      Analyse based on consumer value, know-how, ressources required at each step of the
      conception – manufacturing – distribution process.

                                           low    1        2     3         4       5   high
                                            SU
                   MARKETING
                   •  Range!
                   •  Market share!

                  PRODUCTION
                  •  Productivity!
                  •  Capacity!
                  •  Localization!
                   R&D
                   •  Budget!
                   •  Potential!

                  FINANCE
                  •  Range!
                     Debts
                  •  Market share!
                     Financial Capacity

                  HUMAN RESSOURCES
                  •  Range! organization
                     Internal



                                                 Nestlé Waters       Key Success Factors

lundi 21 novembre 2011
PRODUCT SEGMENTATION
                         SU




      Still water             where Nestlé Water is market leader




     Sparkling water                 Nestlé Water is also leader on this market




      Aromatized water                  created in 1985




lundi 21 novembre 2011
MAPPING
                           Nature




   Social                            Individual
   value                             value




                           Science
lundi 21 novembre 2011
BRANDING STRATEGY



          KEY FIGURES // POSITIONING // PRODUCT // PRICE // PLACEMENT // PROMOTION
                                            SU




lundi 21 novembre 2011
KEY FIGURES


      2007 turnover :    € 407 millions

        6,55% market share within Nestlé Waters

     Present in 125 countries


       25% on the French sparkling water market


       #1 International bottled sparkling water brand


lundi 21 novembre 2011
SEGMENTATION



                         4,19%                         95,81%



              Flavoured
                                                     Sparkling water
            Sparkling water
                                        88,58%                       7,23%



                           Mineral sparkling water        Spring sparkling water



                                                                   2010, in volume
                                          SU

lundi 21 novembre 2011
POSITIONING
                                                        Health




                                             Drug                    Beauty




                                  Vitality                                    Beneficial



                         Origin                                                            On table


                                  Legend
                                                                          Eat well


                                       Nature


                                                Local              Pleasure



                                                        Pleasure



lundi 21 novembre 2011
PRODUCT
                             Consumer experience


                                          #3 shape
          hearing             #2 color                 #4 taste
       #1




                               green


                «pshiiiit»                               gaz &
                                         sexy design    bubbles

lundi 21 novembre 2011
PACKAGING
      Perrier nature

                          Glass : 75 cl,      Plastic : 50 cl   Can : 33 cl
                          33 cl and 20 cl     and 1 L



      Flavoured Perrier

                   Plastic : 50 cl,



      Eau de Perrier

                         Glass : 75 cl, 1 L    Plastic : 1 L


                                                                              Subituuuudine

lundi 21 novembre 2011
PRICE



           0,39€         0,44€   0,50€   0,53€   0,70€   0,70€   0,77€




    Higher prices in SuperMarkets than HyperMarkets
    0.15€ / 0.20€ of difference
                                                                    SUBIRE

lundi 21 novembre 2011
DISTRIBUTION
                              RETAIL DISTRIBUTION
        All kinds of bottles are
        present on store




                            Good positioning (eyes and
                                           hands level)


lundi 21 novembre 2011
DISTRIBUTION
                         CATERING TRADE NETWORK


     Water represents 50%       of non alcoholic sales in restaurants


     High competition with the «carafe»


     Eau de Perrier (1 L & 50 cl) is the 4th sold water


     Other ways of distribution are : Automatic distributors

                                        Bakeries...


lundi 21 novembre 2011
COMMUNICATION

                                                              GOALS
                                                                               SU

                                                        •Reinforce the
                                     STRATEGY           notoriety
          TARGET : 18-35 ANS
                                •Originality and        •Make the target
                                                        younger
                                conviviality
         • Advisors                                     •To win new
                                •Become a « pleasure
         • Active audience                              customers who look
                                source » instead of
         on the website                                 for new pleasure
                                being a healthy water
                                                        without sugar excess
                                as their competitors
                                                        •Develop the link
                                                        the brand and the
                                                        customers




lundi 21 novembre 2011
COMMUNICATION

         Medias

                • TV
                • Internet : e-mailing
                • Club Perrier
         Non media

                 •       Touch point advertising in Catering Trade Network
                 •       Sponsoring : Rolland Garros
                 •       Promotionnal products
                 •       Flyers


lundi 21 novembre 2011
COMMUNICATION

       Brand values

             •     Impertinence & humorous
             •     Social
             •     Sensations & Emotions
             •     Natural > Classic
             •     Sparkling > Pleasure

       Various images of the brand :

             •     Perrier Forever (history & origins)
             •     Perrier Lifestyle (taste & quality)
             •     Perrier Re-Source (energy & dynamic : "L'air, l'eau, la vie…")
             •     Alternative (daring & cutting-edge : "Perrier c'est fou")

lundi 21 novembre 2011
lundi 21 novembre 2011
lundi 21 novembre 2011
NESTLÉ WATERS
                            CASE STUDY N°1


                         Thank you for your attention




   Marion DUCLAUX - Adrien DAMEZ - Jules CLEMENT - Laurent CHADIAN - Vincent DI LEONE
lundi 21 novembre 2011

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Nestlé waters

  • 1. NESTLÉ WATERS CASE STUDY N°1 Customers, Value and Profitability Gabrielle Pinchaud Marion DUCLAUX - Adrien DAMEZ - Jules CLEMENT - Laurent CHADIAN - Vincent DI LEONE J’suis pas chaud lundi 21 novembre 2011
  • 2. La Subitudine AGENDA MARKET KEY FIGURES NESTLÉ KEY FIGURES BRANDING STRATEGY lundi 21 novembre 2011
  • 3. SU MARKET KEY FIGURES MARKET VOLUME // MARKET VALUE // COMPETITION // PORTER’S 5 FORCES SCHEMA lundi 21 novembre 2011
  • 4. FRENCH BOTTLED WATER MARKET MARKET VOLUME (2010) Million liters Growth 8 600! 0,00%! 8 401 8 400! 8 143 -1,00%! 8 200! 8 000! 7 804 -2,00%! 7 800! 7 588 -2,50% 7 600! 7 396 -3,00%! 7 400! -2,80% -3,10% 7 200! -4,00%! 7 000! -4,20% 6 800! -5,00%! 2006 2007 2008 2009 2010 MILLION LITERS! Growth! Source : lundi 21 novembre 2011
  • 5. FRENCH BOTTLED WATER MARKET MARKET VALUE (2010) Million euros Growth 3 900! 0,00%! 3 850 3 850! 3 787 3 800! 3 750! -1,00%! 3 698 -1,40% 3 700! -1,30% 3 645 3 650! -1,60% 3 597 3 600! -2,00%! 3 550! -2,30% 3 500! 3 450! -3,00%! 2006 2007 2008 2009 2010 Turnover! Growth! Source : lundi 21 novembre 2011
  • 6. FRENCH BOTTLED WATER MARKET COMPETION Others 8,60% 24,50% 38,10% 28,80% Source : lundi 21 novembre 2011
  • 7. SU PORTER’S 5 FORCES SCHEMA NESTLÉ WATERS Potential entrants FRENCH BOTTLED Suppliers WATERS MARKET Buyers Substitutes lundi 21 novembre 2011
  • 8. High entrance New brands barriers A new brand or a new •High investment required takedown that directly •A mature market competes with products that •A necessary «price» are positioned on the same positioning target •Importance of R&D Low risk Moderate risk Potential entrants FRENCH BOTTLED Suppliers WATERS MARKET Buyers lundi 21 novembre 2011
  • 9. Potential entrants A very low negotiation power (Purifying agents, plastic or glass bottles suppliers) FRENCH BOTTLED Suppliers WATERS MARKET • Small sizewith suppliersbeverage giants negotiation of food & (tough like Nestlé) • Maybe on product quality ? Substitutes Low risk lundi 21 novembre 2011
  • 10. FRENCH BOTTLED Suppliers WATERS MARKET Buyers Substitutes Tap water : Other beverages : • Not in many regions, the same use • Sodas/Juices and more are • But is as good as tap water becoming more «healthy» oriented. bottled water High risk Low risk lundi 21 novembre 2011
  • 11. Potential Distributors entrants • Bottled with main distributors which negotiate waters producers have to are fighting to lower the prices FRENCH BOTTLED WATERS MARKET Buyers Consumers Substitutes •Consumers have a large choice available •Importanceloyalty is a key point on differenciation •Customer lundi 21 novembre 2011
  • 12. FRENCH BOTTLED WATERS MARKET MATURE MARKET LOW PRODUCT DIFFERENCIATION IMPORTANT FIXED COSTS INDUSTRIAL GIANTS High Internal competition SU lundi 21 novembre 2011
  • 13. SWOT Strengths Weaknesses • Market leader (World & France) • Products are more expensive than • Well developed quality process competitors products • Strong Research & Development • Substitute products (tap water) • Fast moving consumer goods • No “star” product • • Opportunities Threats • High price of products • Buyout of small brands • Development of store brands and first price • Creation of new brands products • Innovation of products • High level of competition • Mature and stable market • Innovation of competitors • • Development of quality norms • lundi 21 novembre 2011
  • 14. NESTLÉ WATERS KEY POINTS KEY FACTS // GLOBAL STRATEGY // COMEPETITIVE POSITIONING // SEGMENTATION // MAPPING lundi 21 novembre 2011
  • 15. NESTLE WATERS IN A FEW WORDS LEADER on the French market 14 WATER BRANDS in France, 67 brands worldwide 33% market share in France (value) 1,6 bn liters sold in 2010, representing €6,4 bn A sustainable policy : -20% non sustainable activities by 2012. (2010) lundi 21 novembre 2011
  • 16. A sustainable policy : -20% non sustainable activities by 2012. packaging Nestlé Waters has reduced packaging weight per litre -19% produced by 19% between 2005 and 2010 energy Nestlé Waters has reduced energy consumption per SU litre produced by 22% in its factories between 2005 -22% and 2010. water With 0.65 L additionnal water used to produce one liter in 2010, Nestlé Waters has reduced its water -34% use ratio by 34%. lundi 21 novembre 2011
  • 17. NESTLÉ WATERS COMPETITIVE POSITIONING Analyse based on consumer value, know-how, ressources required at each step of the conception – manufacturing – distribution process. low 1 2 3 4 5 high SU MARKETING •  Range! •  Market share! PRODUCTION •  Productivity! •  Capacity! •  Localization! R&D •  Budget! •  Potential! FINANCE •  Range! Debts •  Market share! Financial Capacity HUMAN RESSOURCES •  Range! organization Internal Nestlé Waters Key Success Factors lundi 21 novembre 2011
  • 18. PRODUCT SEGMENTATION SU Still water where Nestlé Water is market leader Sparkling water Nestlé Water is also leader on this market Aromatized water created in 1985 lundi 21 novembre 2011
  • 19. MAPPING Nature Social Individual value value Science lundi 21 novembre 2011
  • 20. BRANDING STRATEGY KEY FIGURES // POSITIONING // PRODUCT // PRICE // PLACEMENT // PROMOTION SU lundi 21 novembre 2011
  • 21. KEY FIGURES 2007 turnover : € 407 millions 6,55% market share within Nestlé Waters Present in 125 countries 25% on the French sparkling water market #1 International bottled sparkling water brand lundi 21 novembre 2011
  • 22. SEGMENTATION 4,19% 95,81% Flavoured Sparkling water Sparkling water 88,58% 7,23% Mineral sparkling water Spring sparkling water 2010, in volume SU lundi 21 novembre 2011
  • 23. POSITIONING Health Drug Beauty Vitality Beneficial Origin On table Legend Eat well Nature Local Pleasure Pleasure lundi 21 novembre 2011
  • 24. PRODUCT Consumer experience #3 shape hearing #2 color #4 taste #1 green «pshiiiit» gaz & sexy design bubbles lundi 21 novembre 2011
  • 25. PACKAGING Perrier nature Glass : 75 cl, Plastic : 50 cl Can : 33 cl 33 cl and 20 cl and 1 L Flavoured Perrier Plastic : 50 cl, Eau de Perrier Glass : 75 cl, 1 L Plastic : 1 L Subituuuudine lundi 21 novembre 2011
  • 26. PRICE 0,39€ 0,44€ 0,50€ 0,53€ 0,70€ 0,70€ 0,77€ Higher prices in SuperMarkets than HyperMarkets 0.15€ / 0.20€ of difference SUBIRE lundi 21 novembre 2011
  • 27. DISTRIBUTION RETAIL DISTRIBUTION All kinds of bottles are present on store Good positioning (eyes and hands level) lundi 21 novembre 2011
  • 28. DISTRIBUTION CATERING TRADE NETWORK Water represents 50% of non alcoholic sales in restaurants High competition with the «carafe» Eau de Perrier (1 L & 50 cl) is the 4th sold water Other ways of distribution are : Automatic distributors Bakeries... lundi 21 novembre 2011
  • 29. COMMUNICATION GOALS SU •Reinforce the STRATEGY notoriety TARGET : 18-35 ANS •Originality and •Make the target younger conviviality • Advisors •To win new •Become a « pleasure • Active audience customers who look source » instead of on the website for new pleasure being a healthy water without sugar excess as their competitors •Develop the link the brand and the customers lundi 21 novembre 2011
  • 30. COMMUNICATION Medias • TV • Internet : e-mailing • Club Perrier Non media • Touch point advertising in Catering Trade Network • Sponsoring : Rolland Garros • Promotionnal products • Flyers lundi 21 novembre 2011
  • 31. COMMUNICATION Brand values • Impertinence & humorous • Social • Sensations & Emotions • Natural > Classic • Sparkling > Pleasure Various images of the brand : • Perrier Forever (history & origins) • Perrier Lifestyle (taste & quality) • Perrier Re-Source (energy & dynamic : "L'air, l'eau, la vie…") • Alternative (daring & cutting-edge : "Perrier c'est fou") lundi 21 novembre 2011
  • 34. NESTLÉ WATERS CASE STUDY N°1 Thank you for your attention Marion DUCLAUX - Adrien DAMEZ - Jules CLEMENT - Laurent CHADIAN - Vincent DI LEONE lundi 21 novembre 2011