For a shared services solution it makes sense to work with a best practice Information Management specialist that can address all aspects of your deployment, whether you’re implementing a self-service portal, an Intranet, a broader Enterprise Content Management approach or a comprehensive Information Management solution.

1. Investing in Enterprise Content
Management as a shared service
Economic Adopting a shared
background service model
As a result of the Coalition The concept of shared services
Government’s austerity is well established in the local
measures, local authorities are government arena, with public
facing significant reductions in sector executives clearly
budgets – on average 25-30%. understanding how they can
Except in a few rare cases, there are no
jointly serve communities
additional budgets available. Despite using common processes and
this, actual demand for public services technology infrastructures.
is still growing – and is expected to
continue increasing as the economic According to the Local Government
downturn impacts vulnerable citizens. Authority, 219 councils across the country
are already engaged in some 143 shared
service arrangements, resulting in £156.5
million of efficiency savings. The LGA
maintains an interactive national map
of shared services in order to promote
a greater understanding of the number,
variety and depth of arrangements
currently operating across England.
In summarising these agreements,
commentators have outlined three distinct
waves of public sector shared services:
• Initial, large-scale joint arrangements
– these typically ran aground as
Local government authorities, NHS Trusts executives and departments identified
and blue-light services all face the same the potential risk of having to concede
central dilemma: how can they successfully territory and executive responsibility
deliver high quality services to their in order to make sharing work.
customers while actually spending less
money? For many public sector organisations • More practical partnerships
– particularly at a local level – the reality – positioned as lower-level solutions
is that many of the easier savings have to routine administrative and process
already been realised. They are left with two functions – these involved the integration
choices: cut the scale or number of services of multi-party systems, with many
provided, or adopt a more transformative coming unstuck due to complexity
agenda that brings real change to how issues or boundary concerns.
public sector services are delivered.
INFOMENTUM BUSINESS CASE:SHARED SERVICES 1

2. • Transformation of back-office and However seven out of ten also saw it as
infrastructure functions – this next an opportunity for innovation and the
generation of shared services offers redesign of service delivery. Along with
much greater opportunity for success waste & recycling, HR and payroll, IT
– using more flexible, virtualised and services are listed as one of the four key
service-based IT resources to radically areas for shared services solutions.
revise the operating and transactional
costs of local government services. Key operational benefits: One technology
discipline that is an ideal candidate for a
It is these transformative, shared service local government shared services strategy
arrangements that now provide the is Enterprise Content Management – the
greatest opportunity – particularly as local collective term for an integrated suite
authorities are increasingly comfortable of tools that can help local authorities,
with the use of cloud and virtualisation police forces, fire services and NHS
approaches in the redesign of services. Trusts to operate more efficiently by:
Part of this strategy centres around the
formation of work processing hubs, where • Centralising and efficiently managing
added value local authority expertise – the end-to-end lifecycle of all forms
such as the enabling and commissioning of of content and documentation
public services - remains in-house, while within an organisation
the underlying production and delivery • Unlocking savings by unifying
components can be handled elsewhere. multiple websites onto a central
shared content platform
• Maximising the value of that content
Opportunity for both within and outside of the
organisation by making that content
innovation accessible – as well as an intrinsic part
of the broader business process
A recent Capita/SOCITM
• Helping public sector organisations to
survey found that 94% of achieve their goals of making services
respondents - among senior available across a broad range of channels
directors and officers from
• Addressing public demand for access to
310 organisations across services online through citizen portals
central and local government,
police, fire and health - felt • Supporting initiatives to manage
demand – helping citizens address
that shared services provided issues online, pre-empting need
an opportunity to cut costs. for them to call contact centres
Enterprise Content Management and
Information Management solutions such
as portals are ideal candidates for shared
services delivery between councils and
other local authority organisations. Such
an approach not only reduces both capital
investment and operational savings,
but can also significantly reduce an
authority’s overall exposure to high value
IT systems and applications spending.
2 INFOMENTUM BUSINESS CASE:SHARED SERVICES

3. Sharing best a series of toolkits and templates to
enable the rapid roll-out of websites,
practice portals, micro sites and intranets.
experience • Back-office integration – powerful
integration layer ensures simple
web access and integration with
For a shared services solution appropriate back-office applications
it makes sense to work with such as CRM, ERP and billing.
a best practice Information • Real editorial control – infoMENTUM’s
Management specialist that smart ECM and Information Management
can address all aspects of your solutions ensure that your content
deployment, whether you’re editors have full control over their
content, and don’t need to continually
deploying a self-service portal,
engage IT or an outsourced partner
an Intranet, a broader Enterprise to get their content online.
Content Management approach
• Increased flexibility – infoMENTUM
or a comprehensive Information offers full Cloud support for increased
Management solution. cost-effectiveness, with fully secure
deployments and lower operational costs
through our pay-per-usage approach
• De-risking shared services – with
infoMENTUM you gain all the benefits
of shared service development and
deployment, however our dedicated
server capability ensures that you
always have full control over your
content, security and usage
• Best practice security – at infoMENTUM
we always implement appropriate
information security and privacy controls
across all systems and platforms,
ensuring that your customers, your
staff and your wider organisation
remains secure at all times
infoMENTUM specialises in providing joined
infoMENTUM’s ECM and Information
up solutions, delivering projects based on
Management solutions provide a
the latest Oracle WebCenter and Fusion
number of key benefits for public sector
Middleware technologies, and backing
organisations looking to take advantage of
them with key expertise in areas such as:
a shared services approach, including:
• Information Management
• Cost-effective solutions development
• Enterprise Content Management
– leveraging modular web
• Self-Service Portals
components based on the common
• Semantic Web
Oracle WebCenter platform.
• Spatial – Where is my nearest? - style solutions
• Rapid deployment capability • Identity Management
– infoMENTUM’s proven Oracle • Electronic Document and
WebCenter experience means that Records Management
local authorities and other public • Social Networking integration
sector organisations can benefit from • Full support for mobile access
INFOMENTUM BUSINESS CASE:SHARED SERVICES 3

4. A leader in the
Comprehensive provision of
Enterprise Content Enterprise Content
Management Management
capabilities and Information
As an Oracle Gold Partner, Management
infoMENTUM is a European
leader in the delivery of solutions
Oracle WebCenter solutions, infoMENTUM is one of the UK’s
designing and delivering the first WebCenter leading Enterprise Content
project in the world, and becoming the first Management and Information
Information Management expert to hold Management specialists,
both Oracle WebCenter Portal and Oracle
Content Management specialisations. and is focused on helping organisations
– such as nPower, Cancer Research UK,
Working in partnership with Oracle, Hays Recruitment, Inmarsat, BAE Systems
infoMENTUM is ideally placed to and EUMETSAT - achieve their knowledge
deliver your shared services Enterprise management goals through the deployment
Content Management solutions. The of integrated solutions based on Oracle
company has a track record of success WebCenter and Fusion Middleware. These
in delivering major successful Oracle- companies support their Oracle solutions
based Enterprise Content Management with infoMENTUM-developed value
projects, with examples including: added applications, along with lifecycle
services that include consultancy, systems
• Cancer Research UK – integrating
design, product development, systems
40 different websites to a single
integration, project management, training,
content management platform,
support and cloud-based hosting.
with comprehensive managed
service approach, analytics
and content migration
• Inmarsat – 95% of content now
published dynamically, removing call 0844 736 5625
requirement for expensive IT support email info@infomentum.co.uk
If you need this ability to aggregate multiple url www.infomentum.co.uk
websites, optimise content delivery, support twitter @infomentum
key outreach goals, and improve web linkedin infomentum limited
access to local services, then infoMENTUM
and Oracle can help. With infoMENTUM
and Oracle you can increase accessibility,
streamline your web services delivery, and
secure significant capital and operational
savings through shared services operations
and payment on a usage basis. For shared
infoMENTUM is an Oracle Gold Partner and the first organisation
services Enterprise Content Management, in Europe to be certified as Specialised for both Oracle Enterprise
infoMENTUM and Oracle is the answer. Content Management and Oracle WebCenter. infoMENTUM has
also been recognised as Oracle Technology Specialist Partner of
the Year for 2012.
4 INFOMENTUM BUSINESS CASE:SHARED SERVICES
infoMENTUM Ltd MWB Business Exchange Centre . 107-111 Fleet Street . London EC4A 2AB Registered in England 630 6839